We are looking for a skilled Desktop Support Analyst to join our team in Chicago, Illinois. In this role, you will handle a variety of technical tasks, ensuring smooth operation and troubleshooting of hardware, software, and classroom technology systems. This is a long-term contract position ideal for someone who excels in providing exceptional technical support and guidance.<br><br>Responsibilities:<br>• Manage incoming service requests and oversee their progress through the tracking system to resolution.<br>• Configure, maintain, and troubleshoot both Windows and Mac systems, including deploying new hardware and performing system upgrades, patches, and maintenance.<br>• Maintain accurate inventory records for hardware and software, ensuring all systems are up-to-date.<br>• Deliver training and support to staff on software and hardware systems, and create comprehensive user and system documentation.<br>• Provide technical support for classroom technology, including maintenance, updates, and troubleshooting.<br>• Assist faculty and staff in understanding classroom technology requirements and limitations.<br>• Prepare rooms with appropriate equipment for events such as classes, meetings, and seminars, ensuring all systems are ready for use.<br>• Address issues promptly for online course moderators and attendees, ensuring minimal disruptions.<br>• Support pre-exam setup and provide communication and assistance during exam periods, which may require occasional weekend availability.

• Proficiency in managing and troubleshooting PC desktops and workstations.<br>• Hands-on experience with Active Directory for system management.<br>• Solid knowledge of desktop hardware and related technologies.<br>• Expertise in Windows 10, including imaging and system configuration.<br>• Strong problem-solving skills with the ability to handle technical challenges effectively.<br>• Excellent communication skills to provide clear guidance and support to users.<br>• Ability to work flexible hours as needed, including occasional weekends.<br>• Familiarity with classroom technology systems and online conferencing tools.

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>