We are looking for a skilled Desktop Support Analyst to join our team in Lemont, Illinois. In this Contract-to-Permanent position, you will provide technical expertise to ensure the smooth operation of desktop systems, hardware, and software within a manufacturing environment. This role requires a proactive approach to troubleshooting and resolving IT issues, as well as a strong ability to work collaboratively with team members.<br><br>Responsibilities:<br>• Provide technical support for desktop systems, workstations, and related hardware in a manufacturing setting.<br>• Manage user accounts and permissions through Active Directory to ensure secure and efficient access.<br>• Install, configure, and maintain Microsoft Windows 10 operating systems across company devices.<br>• Troubleshoot and resolve hardware and software issues to minimize downtime.<br>• Perform desktop imaging and deployment for new and existing systems.<br>• Collaborate with IT teams to implement updates and maintain system performance.<br>• Document technical procedures and solutions to improve overall support efficiency.<br>• Ensure compliance with organizational IT policies and protocols.<br>• Offer guidance and training to end-users as needed to enhance their understanding of systems and tools.

• Strong knowledge of PC desktop systems and workstation management.<br>• Experience with Active Directory for account administration and access control.<br>• Proficiency in configuring and supporting Microsoft Windows 10 operating systems.<br>• Hands-on experience with desktop hardware troubleshooting and repairs.<br>• Familiarity with desktop imaging processes and tools.<br>• Excellent problem-solving skills and attention to detail.<br>• Ability to communicate effectively with technical and non-technical users.<br>• Prior experience in a manufacturing or similar environment is preferred.

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