We are looking for a skilled Desktop Support Analyst to join our team in Chicago, Illinois, on a long-term contract basis. In this role, you will provide technical support and guidance to ensure smooth operation of hardware, software, and classroom technology systems. This position requires a proactive approach to troubleshooting and maintaining technology solutions for efficient daily operations.<br><br>Responsibilities:<br>• Manage incoming service requests, ensuring timely tracking and resolution through the appropriate system.<br>• Configure, maintain, and troubleshoot Windows and Mac hardware and software, including deploying new devices and performing system updates.<br>• Maintain an inventory database for hardware and software while installing upgrades and patches as needed.<br>• Provide user support and training for hardware and software systems, ensuring clear documentation is created and updated.<br>• Deliver comprehensive classroom technology support, including maintenance, updates, and troubleshooting.<br>• Advise faculty and staff on the capabilities and limitations of classroom technology systems.<br>• Prepare rooms with appropriate equipment for events such as teaching sessions, meetings, and seminars.<br>• Address technical issues promptly for online course moderators and attendees.<br>• Assist with pre-exam setup, communication, and technical support during exam periods, which may require flexible hours, including weekends.

• Proficiency in PC desktop and workstation support.<br>• Experience with Active Directory for user and system management.<br>• Strong knowledge of desktop hardware maintenance and troubleshooting.<br>• Expertise in Windows 10 configuration and support.<br>• Familiarity with desktop imaging processes.<br>• Ability to manage and maintain hardware/software inventory systems.<br>• Excellent communication skills for effective user support and training.<br>• Flexibility to work irregular hours during critical periods such as exams.

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>