We are looking for a skilled Collections Specialist to join our team on a contract basis in Chicago, Illinois. This role requires a proactive individual with strong communication skills and a customer-oriented approach to handle debt recovery processes effectively. If you excel at managing inbound calls and navigating customer interactions, we encourage you to apply.<br><br>Responsibilities:<br>• Respond to inbound customer calls to address inquiries and concerns regarding outstanding balances.<br>• Communicate effectively with clients to negotiate payment plans and resolve delinquencies.<br>• Maintain detailed records of customer interactions and payment agreements in the system.<br>• Provide exceptional customer service while handling sensitive financial matters.<br>• Collaborate with other team members to identify and implement solutions for overdue accounts.<br>• Monitor and follow up on overdue payments to ensure timely resolution.<br>• Educate customers on payment options and financial responsibility.<br>• Ensure compliance with company policies and legal standards during all collections activities.

• Proven experience in customer service or collections roles.<br>• Strong communication skills with the ability to negotiate effectively.<br>• Familiarity with handling inbound calls with attention to detail.<br>• Knowledge of delinquency management and payment recovery processes.<br>• Ability to maintain composure and a high level of professionalism in challenging situations.<br>• Detail-oriented with excellent organizational skills.<br>• Proficiency in relevant software or systems used for account management.<br>• High school diploma or equivalent; additional certifications in customer service or collections are a plus.

<p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>