We are looking for a dedicated Customer Relations Specialist to join our team in Boston, Massachusetts. In this role, you will provide exceptional support to customers, addressing their inquiries related to billing, payments, and mortgage servicing. This is a long-term contract position that offers an excellent opportunity to contribute to impactful work while enhancing your expertise in mortgage servicing and customer relations. Responsibilities: • Address customer inquiries by providing payment details, managing payment adjustments, and clarifying documentation and billing information. • Collaborate with management to oversee third-party billing partners, ensuring accurate escrow analyses and billing data. • Organize correspondence from applicants and provide timely responses to inquiries. • Reach out to clients with delinquent accounts, investigate reasons for payment delays, and encourage timely payments. • Present viable solutions to resolve arrearages, including appropriate use of capital reserve accounts. • Refer clients to the Loss Mitigation Manager when necessary and work collaboratively to resolve complex issues. • Utilize mortgage loan servicing systems, Encompass, and other automated tools to track tasks and generate timely reports. • Maintain detailed records of all customer interactions, ensuring accurate documentation and easy tracking. • Participate actively in team meetings and contribute to process improvement initiatives. • Support additional administrative tasks, including backlog processing, as needed.

• Minimum of 2 years of experience in mortgage servicing, originations, or loss mitigation. • Strong customer service skills with a demonstrated ability to work with clients facing foreclosure. • Up-to-date knowledge of standard mortgage regulations and practices. • Proven ability to manage high workloads, prioritize tasks, and meet deadlines under pressure. • Exceptional attention to detail and organizational skills. • Familiarity with Encompass or similar loan origination software is preferred. • Commitment to social and economic justice aligned with the mission of BlueHub Capital.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Boston, MA
onsite
Temporary
26.00 - 28.00 USD / Hourly
We are looking for a dedicated Customer Relations Specialist to join our team in Boston, Massachusetts. In this role, you will provide exceptional support to customers, addressing their inquiries related to billing, payments, and mortgage servicing. This is a long-term contract position that offers an excellent opportunity to contribute to impactful work while enhancing your expertise in mortgage servicing and customer relations. Responsibilities: • Address customer inquiries by providing payment details, managing payment adjustments, and clarifying documentation and billing information. • Collaborate with management to oversee third-party billing partners, ensuring accurate escrow analyses and billing data. • Organize correspondence from applicants and provide timely responses to inquiries. • Reach out to clients with delinquent accounts, investigate reasons for payment delays, and encourage timely payments. • Present viable solutions to resolve arrearages, including appropriate use of capital reserve accounts. • Refer clients to the Loss Mitigation Manager when necessary and work collaboratively to resolve complex issues. • Utilize mortgage loan servicing systems, Encompass, and other automated tools to track tasks and generate timely reports. • Maintain detailed records of all customer interactions, ensuring accurate documentation and easy tracking. • Participate actively in team meetings and contribute to process improvement initiatives. • Support additional administrative tasks, including backlog processing, as needed.
2025-08-28T16:14:13Z