A high-end gift store located in Beverly Hills is looking for 2 Customer Service Specialists to start immediately. As our Customer Service Specialist, you will play a key role in ensuring clientele has a seamless experience in person, online, and by phone or email. You will be responsible for a variety of tasks, from handling orders, returns, back orders, complaints and damage claims. As the Customer Service Specialist, you will work onsite daily in Beverly Hills, and you must be available to work occasional weekends. Hours are 9:30am-6pm, parking is free, and pay is up to $25/hr. What You Will Do:• Work with multiple operating systems to manage incoming, outgoing orders and point of sale transactions.• Manage customer correspondence and ensure all communication is professional and timely. Maintain appropriate follow-through when necessary to build customer relationships.• Partner with our sales team to ensure that all commitments to clients are being met and lend back-up sales support as needed.• Assist clientele with returned merchandise and order cancelations, issuing refunds or credits based on our return policy.• Coordinate with our buying office team on back orders to maintain accurate stock levels.• Support our stockroom staff providing special handling instructions and managing the flow of merchandise from our warehouses.• Perform data entry audits to ensure all account records are accurate and up to date and partner with our accounting team as necessary.• Coordinate with our IT department to ensure that all e-commerce orders are paid in full prior to shipment.• Partner with our marketing team for timely registry updates regarding product images.• Work with our UPS representative to track missing packages and report damages to ensure we are reimbursed for the damaged or missing product.• Communicate and schedule all engraving needs with our outside vendors and inspect merchandise for accuracy upon completion.• Answer incoming switchboard calls and direct them to the correct contact person or department.

What We are Looking For:• Excellent communication skills are a must. You will use multiple channels to communicate with clientele as well as work colleagues and outside vendors.• Able to multitask and prioritize duties while maintaining accurate order fulfillment.• A keen eye for detail is essential. We strive to resolve any potential issues in house to ensure our clients have a seamless experience.• A self-starter who can take the initiative to maintain a steady workflow and navigate a busy workday.• A willingness to learn and adapt to new operating systems and conditions.• Able to assist when needed during heavy traffic periods. Must be willing to help in other departments when requested to meet customer demand.• A commitment to collaboration when working with clients, sales associates and other team members or departments.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Beverly Hills, CA
onsite
Contract / Temporary to Hire
23.00 - 25.00 USD / Hourly
A high-end gift store located in Beverly Hills is looking for 2 Customer Service Specialists to start immediately. As our Customer Service Specialist, you will play a key role in ensuring clientele has a seamless experience in person, online, and by phone or email. You will be responsible for a variety of tasks, from handling orders, returns, back orders, complaints and damage claims. As the Customer Service Specialist, you will work onsite daily in Beverly Hills, and you must be available to work occasional weekends. Hours are 9:30am-6pm, parking is free, and pay is up to $25/hr. What You Will Do:• Work with multiple operating systems to manage incoming, outgoing orders and point of sale transactions.• Manage customer correspondence and ensure all communication is professional and timely. Maintain appropriate follow-through when necessary to build customer relationships.• Partner with our sales team to ensure that all commitments to clients are being met and lend back-up sales support as needed.• Assist clientele with returned merchandise and order cancelations, issuing refunds or credits based on our return policy.• Coordinate with our buying office team on back orders to maintain accurate stock levels.• Support our stockroom staff providing special handling instructions and managing the flow of merchandise from our warehouses.• Perform data entry audits to ensure all account records are accurate and up to date and partner with our accounting team as necessary.• Coordinate with our IT department to ensure that all e-commerce orders are paid in full prior to shipment.• Partner with our marketing team for timely registry updates regarding product images.• Work with our UPS representative to track missing packages and report damages to ensure we are reimbursed for the damaged or missing product.• Communicate and schedule all engraving needs with our outside vendors and inspect merchandise for accuracy upon completion.• Answer incoming switchboard calls and direct them to the correct contact person or department.
2025-10-10T22:44:04Z