Join our mission-driven nonprofit organization dedicated to creating positive change in our community. We work tirelessly to support individuals and families through programs, services, and advocacy, ensuring that they have access to opportunities, resources, and support systems that help improve lives and promote equality. <br> Key Responsibilities: Act as the first point of contact for clients and customers, delivering exceptional service and support across various communication channels (phone, email, chat, etc.). Address questions, concerns, and complaints efficiently while maintaining a detail oriented and courteous demeanor. Proactively identify customer needs and deliver personalized solutions to improve their overall experience. Manage and update customer accounts with accurate information in company systems. Handle escalated inquiries or issues with professionalism, ensuring proper resolution or escalation as needed. Work collaboratively with internal teams to share important feedback and ensure consistency in service delivery. Monitor and adapt to changing client and customer expectations, always aiming for continuous improvement.

Requirements: Proven experience in customer service or a related field (minimum of 1 year preferred). Exceptional verbal and written communication skills. Ability to handle multiple tasks and prioritize effectively. Strong problem-solving skills and attention to detail. Familiarity with technology platforms and data analytic tools (preferred). A passion for providing an exceptional customer experience. Preferred Qualities: A proactive and solution-oriented mindset. Team-spirited, with a commitment to collaboration and efficiency. Flexibility and adaptability in a dynamic work environment. <br> How to Apply: If you're ready to take the next step in your career and make an impact as a Customer Service Representative, apply today! Submit your resume and cover letter through our online application portal. Robert Half is an equal-opportunity employer and welcomes candidates from diverse backgrounds to apply.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>