We are looking for a skilled Product Support Specialist to join our team on a long-term contract basis in Austin, Texas. In this role, you will play a critical part in consolidating and reorganizing technical documentation to enhance the usability and functionality of our web-based platform. This position involves working with Madcap Flare and requires a detail-oriented individual with strong technical expertise and communication skills.<br><br>Responsibilities:<br>• Conduct a thorough audit and inventory of existing documentation files across multiple Madcap Flare projects.<br>• Consolidate and merge various Flare projects into a unified master project, ensuring proper organization and compatibility.<br>• Update and correct internal links to align with the new documentation structure.<br>• Reformat and adapt documentation to meet website navigation, search, and styling requirements.<br>• Utilize Madcap Flare’s APIs, macros, or scripting tools to automate content reorganization, link editing, and duplication removal.<br>• Collaborate with internal teams through weekly meetings to set priorities and review project progress.<br>• Communicate proactively to address challenges, dependencies, and technical requirements.<br>• Develop scripts or tools to streamline documentation processes and ensure consistency.<br>• Document processes, tools, and handover materials for future maintenance by internal staff.

• Advanced proficiency with Madcap Flare, including project architecture and scripting capabilities.<br>• Strong ability to automate repetitive tasks such as link fixing and batch editing.<br>• Exceptional attention to detail and organizational skills.<br>• Proficiency in Python and CSS for technical implementation and customization.<br>• Solid computer literacy and familiarity with documentation standards.<br>• Excellent communication skills to clarify requirements and explain technical solutions.<br>• Ability to adapt and format content to align with web navigation and styling needs.

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