We are looking for a skilled Customer Experience Specialist to join our team on a contract basis in Austin, Texas. In this role, you will be responsible for managing the company's online reputation and ensuring positive customer experiences across various platforms. This position plays a crucial role in maintaining brand integrity by addressing customer concerns, enhancing satisfaction, and supporting overall company ratings.<br><br>Responsibilities:<br>• Monitor and respond promptly to customer feedback and inquiries on social media and other online platforms.<br>• Communicate proactively across multiple channels to address customer concerns and foster positive interactions.<br>• Administer and track Net Promoter Score surveys to evaluate and improve customer satisfaction.<br>• Collaborate with management to address complaints and reviews on the Better Business Bureau, ensuring continued accreditation and reputation.<br>• Coordinate with internal teams to resolve customer issues effectively and in a timely manner.<br>• Analyze customer sentiment and provide insights to management for improving overall ratings and satisfaction.<br>• Participate in training sessions, industry events, and virtual conferences to stay updated on best practices.<br>• Maintain consistent ratings across online platforms in alignment with company standards.<br>• Perform additional tasks as needed to support departmental objectives.

• Minimum of 1-2 years of experience in customer support or online reputation management.<br>• Strong communication, presentation, and interpersonal skills.<br>• Ability to remain solution-focused and composed under pressure.<br>• Excellent time management and organizational skills, with the ability to prioritize tasks in a fast-paced environment.<br>• Creative problem-solving skills to suggest improvements and drive results.<br>• Familiarity with online reputation and social media platforms.<br>• Proficiency in call center operations, email correspondence, and customer success strategies.<br>• Competence in handling connectivity issues and navigating multiple browsers effectively.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>