<p>We are looking for a skilled Collections Specialist to join our team in Austin, Texas. In this role, you will focus on managing past due balances, supporting customers, and ensuring smooth resolution of payment issues. This is a Contract-to-continuing position, offering an opportunity to grow within the organization while contributing to a collaborative and goal-oriented team.</p><p><br></p><p>Responsibilities:</p><p>• Monitor and manage overdue accounts to ensure timely payment resolution.</p><p>• Provide assistance to customers by identifying and addressing payment-related concerns.</p><p>• Collaborate with team leads to implement strategies for effective collections across different territories.</p><p>• Utilize ERP systems and Power BI for data analysis and reporting purposes.</p><p>• Filter and analyze data in Excel to support collection activities.</p><p>• Communicate effectively with customers to explain account statuses and payment options.</p><p>• Prioritize tasks based on financial impact to maximize collection efforts.</p><p>• Interact with sales and warehouse teams to address chargebacks and document-related issues.</p><p>• Handle escalations by working closely with team leads to ensure smooth resolution.</p><p>• Maintain a customer-focused approach while adhering to industry regulations and company policies.</p>

• Proven experience in commercial and consumer collections.<br>• Familiarity with credit and billing collection processes.<br>• Proficiency in Excel and Power BI for data filtering and reporting.<br>• Strong attention to detail and ability to prioritize activities effectively.<br>• Excellent communication skills for explaining account details and resolving issues.<br>• Customer service mindset with a focus on building positive relationships.<br>• Ability to work collaboratively within a team-oriented environment.<br>• Knowledge of ERP systems and industry-specific nuances is a plus.

<p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>