We are looking for a skilled Cloud CX Analyst to join our dedicated services team in Atlanta, Georgia. This is a long-term contract position, ideal for a candidate with strong expertise in customer relationship management systems and cloud platforms. The role requires a proactive individual capable of analyzing business processes and collaborating across teams to deliver exceptional solutions.<br><br>Responsibilities:<br>• Develop and implement comprehensive product plans that align with business goals and vision.<br>• Build strong relationships with key stakeholders to integrate business rules into product design.<br>• Collaborate with agile development teams to ensure seamless design and development processes.<br>• Maintain focus on user experience and interface integrity throughout the product lifecycle.<br>• Oversee testing phases during development and address issues promptly to reduce defects.<br>• Manage business expectations and proactively address concerns while proposing effective solutions.<br>• Support user acceptance testing by providing guidance and resolving issues efficiently.<br>• Communicate updates and ensure alignment with stakeholders, leadership, and team members.<br>• Lead and manage technology projects, coordinating tasks across teams and business units.<br>• Demonstrate commitment to fostering an inclusive and diverse team culture.

• Expertise in cloud platforms, including Oracle Cloud, Azure, and Google Cloud, with a focus on CRM and CX applications.<br>• Strong ability to analyze and document business processes to align technical and business requirements.<br>• Experience working with agile development methodologies and Java application development.<br>• Excellent analytical and problem-solving skills for root cause analysis and solution design.<br>• Proven ability to communicate complex issues effectively across diverse teams and stakeholders.<br>• Certification in CX Sales, Marketing, or Service platforms is highly preferred.<br>• Utility industry experience is a plus.<br>• Familiarity with tools such as client-side scripting, API development, and Salesforce configuration management.

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