We are looking for a skilled Sr. IT Support Analyst to join our team in Atlanta, Georgia. In this role, you will provide Tier I and II technical support, ensuring smooth IT operations and resolving complex issues efficiently. Your expertise in troubleshooting, networking, and system management will be instrumental in maintaining a robust IT environment.<br><br>Responsibilities:<br>• Provide Tier I and II technical support to resolve hardware, software, and network-related issues.<br>• Manage and maintain Active Directory, ensuring proper configuration and access control.<br>• Troubleshoot networking equipment, including routers, switches, and wireless systems such as Cisco and Meraki.<br>• Install and configure Windows operating systems and Microsoft Office applications.<br>• Apply Microsoft Open Database Connectivity (ODBC) for SQL Server to support database operations.<br>• Diagnose and repair computer hardware issues, including monitors, printers, and desktop software.<br>• Develop and implement IT policies to enhance system security and efficiency.<br>• Collaborate with users to provide clear communication and excellent customer service.<br>• Work independently with minimal supervision, prioritizing tasks effectively.<br>• Utilize ServiceNow for tracking and managing service desk tickets.

• Proven experience in an IT support role, with Tier I and II expertise.<br>• Proficiency in using and managing Active Directory.<br>• Strong background in networking, including routers, switches, and wireless systems.<br>• Familiarity with Windows operating systems and Microsoft Office installation processes.<br>• Knowledge of Microsoft Open Database Connectivity (ODBC) and SQL Server.<br>• Ability to troubleshoot computer hardware and peripheral devices effectively.<br>• Excellent communication and interpersonal skills.<br>• Familiarity with Azure and Intune is a plus; training will be provided if needed.

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