1. Look to the past for insight on how to drive improvement
Laying the groundwork for a smoother tax season starts with understanding what happened during previous cycles. What challenges did your teams face last year, and have these issues surfaced before? For example, were there bottlenecks in key processes? Did employees feel overwhelmed due to understaffing? Was there confusion around roles, responsibilities or handoffs?
A retrospective analysis can help you refine workflows, anticipate needs and improve productivity. You may also want to consider setting up tax season-specific accounting KPIs (key performance indicators) to track progress and spotlight areas where additional support or clarification is needed. Useful metrics might include accuracy rates, the percentage of returns submitted without amendments, or the average response time to client inquiries.
It can also be helpful to create a tax season playbook for your accounting team to reference. Document lessons learned, outline best practices for common scenarios and highlight pitfalls to avoid. Make sure these resources evolve each year to reflect new policies, compliance requirements and team feedback.
5. Focus more on productivity and quality vs. time spent
When workloads rise, it’s easy to equate long hours with strong performance. But during tax season, the real goal is sustained productivity and high-quality work—not simply spending more time at the desk.
Encouraging teams to focus on outcomes over hours helps them pace themselves, avoid burnout and deliver consistent results throughout the accounting busy season. It helps to model the behaviors you would like to see from your staff. For example:
Avoid sending late-night emails or signaling that constant availability is the expectation
Set clear priorities and realistic deadlines
Break complex assignments into manageable steps
Provide regular, timely and supportive feedback
Leading with outcomes, not hours, helps your accounting team stay energized and effective during the most challenging work period of the year.