We are looking for a skilled Call Center Representative to join our team in Middle River, Maryland. In this Contract to permanent position, you will be responsible for delivering exceptional customer service in a high-volume call center environment. This role requires strong communication abilities, multitasking skills, and a commitment to ensuring customer satisfaction.<br><br>Responsibilities:<br>• Respond to a high volume of inbound calls with professionalism and a friendly demeanor.<br>• Address customer inquiries, provide accurate product information, and offer effective solutions.<br>• Utilize multiple computer systems to locate, analyze, and document necessary information efficiently.<br>• Maintain a customer-first approach, demonstrating empathy and understanding during interactions.<br>• Accurately update customer accounts and document all interactions in the system.<br>• Work collaboratively with other departments to resolve complex customer issues.<br>• Consistently meet or exceed performance metrics and quality standards.<br>• Stay informed about company products, industry updates, and relevant policies.<br>• Provide feedback and suggestions to improve processes and enhance customer experiences.
<p>Robert Half Finance is actively searching for a full-time Accounts Payable Specialist to join a great client of ours near Laurel, MD. This is a full-time direct-full-time opportunity that comes with amazing benefits. Your duties will include matching, batching, and coding invoices, resolving A/P issues, processing checks and handling special accounting projects. Our client offers amazing benefits and a very tenured team to learn from. For more information you can contact Cody Marshall at Robert Half.</p><p><br></p><p>What you get to do every day:</p><p>- Handle the administrative needs of the AP/Finance Department</p><p>- Carry out daily processes and controls accurately and on time, and ensure compliance with company policies</p><p>- Produce full-cycle A/P</p><p>- Complete special projects on an as-needed basis</p><p>- Open, sort, and deliver department mail on a daily basis</p><p>- Help with internal and external audits as required</p><p>- Sort, log, scan, and file invoices, checks, and other documents</p><p>- Verify, log and mail checks, including expediting special handling</p><p>- Handle the customer service needs of internal business partners</p>
<p><strong>Deskside Support Technician</strong></p><p><strong>Location:</strong> Washington, DC (100% On-Site; will transition to Merrifield, VA)</p><p><strong>Clearance Required:</strong> Current Secret Clearance (Public Trust candidates encouraged to apply) </p><p><strong>Duration: </strong>6 -month contract, potential for extension and conversion </p><p><strong>Overview</strong></p><p>We are seeking a <strong>Deskside Support Technician</strong> to join a dynamic IT services team supporting a federal program. This role operates in an office IT environment and focuses on delivering exceptional “white glove” service to end-users. You will work independently through a ticketing system to resolve technical issues promptly and professionally.</p><p><strong>Key Responsibilities</strong></p><ul><li>Provide deskside support for users based on dispatched tickets or on-site requests.</li><li>Perform break/fix support for government-issued end-user devices (e.g., replacing hard drives, batteries).</li><li>Install specialty software not packaged in SCCM.</li><li>Remove devices from the network as directed by security protocols.</li><li>Diagnose and resolve printer issues, including toner installation.</li><li>Maintain accurate and timely updates in the ITSM ticketing system.</li><li>Deliver high-quality customer service, including support for senior leadership offices, which may require occasional after-hours assistance.</li></ul><p> <strong>What Makes You Successful</strong></p><ul><li>Ability to prioritize tasks based on ticket urgency and customer needs.</li><li>Strong communication skills for clear and effective interaction with users.</li><li>Self-motivated and capable of working across multiple buildings without direct supervision.</li><li>Professionalism and responsiveness in high-visibility environments.</li></ul>
<p>Our client in Fairfax, Virginia is seeking a reliable <strong>Accounts Receivable Specialist</strong> to join their team. If you enjoy invoice tracking, solving payment issues, and maintaining positive client relationships, this could be a great match.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Prepare and send invoices in a timely manner</li><li>Monitor accounts for overdue payments and follow up as needed</li><li>Resolve billing discrepancies and customer payment issues</li><li>Process incoming payments and update records</li><li>Reconcile AR activity and assist with aging reports</li></ul><p> </p>
<p>We are looking for a <strong>Bilingual Customer Experience Specialist</strong> who is passionate about delivering exceptional service and building strong relationships with customers. This role requires fluency in English and Spanish and offers an opportunity for growth into a permanent position.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Customer Support:</strong></p><ul><li>Respond to customer inquiries via phone, email, and chat in both English and Spanish.</li><li>Provide accurate information about products, services, and policies.</li><li>Ensure a positive and professional customer experience at all times.</li></ul><p><strong>Issue Resolution:</strong></p><ul><li>Investigate and resolve customer concerns promptly and effectively.</li><li>Escalate complex issues to the appropriate department when necessary.</li><li>Follow up to ensure customer satisfaction and resolution.</li></ul><p><strong>Data Management:</strong></p><ul><li>Maintain detailed and accurate records in CRM systems.</li><li>Update customer profiles and track interactions for quality assurance.</li><li>Generate reports as needed for management review.</li></ul><p><br></p>
<p>Robert Half has a brand new direct-hire opportunity for a Client Services Associate for a financial services firm based on Columbia, MD. This role will support a great team with some of the best in the industry. Candidates with prior experience in financial services with strong customer service experience are encouraged to apply! If interested, or if you have questions, please contact Cody Marshall at Robert Half to learn more. </p><p><br></p><p>Description</p><ul><li>Provide support to financial advisors</li><li>Maintain relationships with new and existing accounts</li><li>Coordinate meetings internally and externally</li><li>Perform related research as necessary to ensure team is set up for success</li><li>Maintain client database system</li><li>Handle administrative support work for team</li><li>Special projects as assigned by leadership</li></ul><p><br></p>
Are you an organized, detail-oriented individual with excellent communication skills and a warm, detail oriented demeanor? We are seeking a Receptionist to join a dynamic office environment where every day brings opportunities to make a lasting impression. As the first point of contact for clients, visitors, and team members, the ideal candidate will be responsible for ensuring a seamless and positive experience while contributing to the overall efficiency of the workplace. Key Responsibilities: · Greet clients, visitors, and employees with a positive, welcoming attitude. · Answer and direct phone calls in a detail oriented and courteous manner. · Manage scheduling, meetings, and conference room reservations. · Handle incoming and outgoing correspondence, including mail, email, and packages. · Maintain the overall cleanliness and organization of the front desk and lobby area. · Assist with administrative tasks such as data entry, filing, and ordering office supplies. · Provide support to various departments as needed.
We are looking for a detail-oriented and welcoming Receptionist to join our team on a long-term contract basis in Washington, District of Columbia. In this role, you will be the first point of contact for visitors and clients, ensuring a positive experience while maintaining the efficient operation of front desk and office activities. This position is ideal for someone who thrives in a dynamic environment and enjoys providing exceptional service.<br><br>Responsibilities:<br>• Serve as the first point of contact by warmly greeting and directing guests, clients, and delivery personnel.<br>• Manage incoming calls using a multi-line phone system, ensuring calls are routed appropriately.<br>• Maintain the cleanliness and organization of the reception area to create a welcoming environment.<br>• Prepare conference rooms for meetings, including arranging seating, setting up audiovisual equipment, and ensuring supplies are available.<br>• Reset and tidy up conference rooms after meetings, including clearing dishes and rearranging furniture.<br>• Monitor and replenish office supplies, including printer materials and commonly used items in shared spaces.<br>• Provide general administrative support and assist with office organization as needed.<br>• Stock kitchen areas with snacks, beverages, and coffee supplies, ensuring essentials are readily available.<br>• Operate and unload the dishwasher regularly to maintain a clean kitchen environment.<br>• Ensure shared spaces, including the kitchen and office facilities, are kept clean, organized, and functional.
We are looking for a meticulous and detail-oriented General Office Clerk to join our team on a contract basis in Washington, District of Columbia. In this role, you will focus on organizing and managing files, ensuring data accuracy, and providing essential back-office support. This position is ideal for someone who thrives on logical thinking and enjoys creating order in administrative tasks.<br><br>Responsibilities:<br>• Organize and categorize old files, ensuring proper grouping and systematic storage.<br>• Scan and digitize physical documents for electronic recordkeeping.<br>• Perform accurate data entry to update records and maintain databases.<br>• Provide general back-office support to assist with administrative tasks.<br>• Apply critical thinking and logical reasoning to streamline filing processes.<br>• Maintain a high level of attention to detail to avoid errors in document handling.<br>• Ensure compliance with organizational standards and procedures for file management.<br>• Collaborate with team members to identify and implement efficient filing solutions.
