We are looking for skilled Customer Service Representatives to join our team in Baltimore, Maryland. This long-term contract position offers an excellent opportunity to provide exceptional support in a fast-paced call center environment. Successful candidates will play a key role in ensuring customer satisfaction through effective communication and problem resolution.<br><br>Responsibilities:<br>• Respond to inbound customer inquiries with professionalism and efficiency.<br>• Provide accurate information regarding services and policies to callers.<br>• Document interactions and maintain detailed records in the system.<br>• Collaborate with team members to address complex customer concerns.<br>• Ensure timely resolution of issues while adhering to company protocols.<br>• Perform data entry tasks to update customer information as required.<br>• Monitor call queues and prioritize tasks to meet performance targets.<br>• Follow established guidelines to handle sensitive or confidential information.<br>• Participate in training sessions to stay updated on procedures and tools.<br>• Deliver exceptional customer experiences by demonstrating empathy and active listening.
We are looking for experienced and dedicated Customer Service Representatives to join our team in Baltimore, Maryland. In this long-term contract position, you will play a vital role in delivering exceptional service to customers, ensuring their inquiries and concerns are handled efficiently. This role is ideal for individuals who thrive in fast-paced environments and excel at communication and problem-solving.<br><br>Responsibilities:<br>• Respond to incoming customer inquiries via phone, email, or other communication channels with professionalism and accuracy.<br>• Maintain detailed and organized customer records by performing data entry tasks and updating information as needed.<br>• Resolve customer issues by identifying solutions and ensuring timely follow-up.<br>• Provide clear and concise information on services, policies, and procedures to customers.<br>• Collaborate with team members and other departments to address complex customer concerns.<br>• Meet or exceed performance metrics, including call handling time and customer satisfaction scores.<br>• Adhere to company guidelines and protocols to ensure compliance and quality service.<br>• Manage multiple tasks simultaneously while maintaining a high level of attention to detail.<br>• Participate in training sessions to stay updated on service offerings and best practices.
The Senior Customer Service Specialist serves as a subject matter expert within the customer service team, handling complex or escalated issues while delivering high-quality support. This role combines advanced problem-solving, customer advocacy, and mentorship responsibilities. The Senior Customer Service Specialist contributes to continuous improvement by identifying trends, supporting training efforts, and maintaining service excellence across all customer channels. <br> Key Responsibilities Handle escalated customer inquiries and complaints Process orders, returns, or account updates Maintain detailed records of customer interactions Assist in training and mentoring new representatives Identify trends and recommend process improvements Ensure adherence to service-level agreements (SLAs) Serve as a point of contact for complex or high-value accounts Collaborate with cross-functional teams to resolve issues Support quality assurance and coaching initiatives Contribute to knowledge base and procedure documentation
<p>We are looking for a meticulous Customer Service Representative to join our team located in a Fairfax, Virginia. As a Customer Service Representative, you will be primarily tasked with maintaining customer accounts, resolving customer queries, and processing customer applications. This role offers a contract to permanent employment opportunity.</p><p>Responsibilities:</p><p>• Efficiently address and resolve customer inquiries</p><p>• Conduct regular monitoring and maintenance of customer accounts</p><p>• Process and verify customer credit applications with precision</p><p>• Ensure customer records are accurate and up to date</p><p>• Uphold high standards of customer service at all times</p><p>• Utilize Microsoft Word, Excel, and Outlook for various tasks.</p><p>• Handle both inbound and outbound customer calls.</p><p>• Document all customer interactions and communications. </p><p>• Perform data entry tasks related to customer service.</p><p><br></p>
<p>We are looking for a meticulous Customer Service Representative to join our team located in a Vienna, Virginia. As a Customer Service Representative, you will be primarily tasked with maintaining customer accounts, resolving customer queries, and processing customer applications. This role offers a contract employment opportunity working onsite Monday to Friday.</p><p>Responsibilities:</p><p>• Efficiently address and resolve customer inquiries</p><p>• Conduct regular monitoring and maintenance of customer accounts</p><p>• Scheduling appointments</p><p>• Ensure customer records are accurate and up to date</p><p>• Uphold high standards of customer service at all times</p><p>• Utilize Microsoft Word, Excel, and Outlook for various tasks.</p><p>• Handle both inbound and outbound customer calls and follow up with emails.</p><p>• Document all customer interactions and communications. </p><p>• Perform updating heavy data entry into internal system.</p><p><br></p>
<p>We are seeking a Customer Service Representative for our location in Fairfax, Virginia. This role will be based on-site. The position offers a contract employment opportunity and involves a variety of tasks centered around customer service, collections, and data entry.</p><p>Responsibilities:</p><p><br></p><p>• Efficiently handle customer inquiries and resolve issues.</p><p>• Process customer applications with precision.</p><p>• Update and maintain accurate customer records.</p><p>• Monitor customer accounts and take appropriate actions.</p><p>• Follow up with customers regarding past due payments through phone calls and emails.</p><p>• Send reminders to customers about delinquent payments via email, voicemail, and mail.</p><p>• Perform data entry tasks to update customer accounts.</p><p>• Handle multiple phone calls in a fast-paced environment while maintaining attention to detail.</p><p>• Utilize Office suite effectively and demonstrate a willingness to learn new processes and systems.</p><p><br></p>
<p>We are looking for a Customer Service Representative to join our team located in a Fairfax, Virginia. The Customer Service Representative will be responsible for delivering excellent service to clients, resolving inquiries efficiently, and ensuring a positive customer experience at every touchpoint. This role involves phone, email, and online interaction, managing orders, troubleshooting, and escalating issues as needed. </p><p><br></p><p>Key Responsibilities:</p><ul><li>Respond to customer inquiries via phone, email, chat, or in person in a prompt, courteous manner.</li><li>Resolve product or service problems by clarifying the customer's complaint, determining the cause, selecting, and explaining the best solution.</li><li>Process orders, forms, applications, and requests accurately.</li><li>Maintain detailed and accurate records of customer interactions and transactions.</li><li>Collaborate with internal teams to address customer needs or escalate issues.</li><li>Actively participate in ongoing training, team meetings, and contribute to continuous improvement efforts. (Based on general knowledge.)</li></ul>
<p>A growing manufacturing company in Linthicum, MD is seeking a Customer Experience Specialist to join their team! Primary job duties include order entry, pricing delivery, updates on delivery tracking information, helping with customers’ issues, questions, concerns, identifying the status of an order, handling inbound phone calls. This person must have prior experience working in ERP systems, along with strong customer service aptitude.</p>
<p>The Patient Access Specialist plays a critical role in ensuring patients have timely and accurate access to healthcare services. This position focuses on patient registration and insurance verification while minimizing barriers to care. The Patient Access Specialist ensures accuracy, compliance, and a positive patient experience from initial contact through service delivery.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Register patients and validate demographic and insurance information</li><li>Obtain prior authorizations and referrals</li><li>Explain financial responsibility and payment options</li><li>Coordinate with clinical departments to ensure accurate patient flow</li><li>Resolve registration or coverage discrepancies</li><li>Maintain compliance with healthcare regulations</li><li>Review and update patient accounts prior to service delivery</li><li>Monitor appointment readiness and resolve access barriers</li><li>Communicate coverage issues to patients with clarity and empathy</li><li>Support revenue cycle accuracy through thorough documentation</li></ul><p><br></p>
<p>Our client is seeking an articulate Customer Service Coordinator to support Permitting. In this high‑volume, deadline‑driven call center environment, you’ll assist homeowners, contractors, and municipal offices via phone—while simultaneously documenting in their proprietary system and processing permitting paperwork end‑to‑end. This is a great opportunity with room for growth at a reputable local energy provider.</p><p><br></p><ul><li><strong>Permitting & Documentation:</strong> Process permitting paperwork accurately; perform validations; ensure completeness and compliance.</li><li><strong>Inbound/Outbound Phone Support (~90%):</strong> Communicate with customers and stakeholders; provide updates; resolve issues; perform thorough follow‑up.</li><li><strong>Dispatch & Scheduling:</strong> Coordinate permit‑related appointments, inspections, and technician/contractor schedules; manage changes and escalations.</li><li><strong>Quality Assurance & Tracking:</strong> Verify data accuracy; monitor status through completion; maintain organized digital records.</li><li><strong>Email Communication:</strong> Draft, edit, and proofread customer and partner communications; correspond on behalf of the company with professional tone and clarity.</li><li><strong>Cross‑Team Collaboration:</strong> Partner with Permitting, Operations, and Customer Experience to meet SLAs and ensure smooth workflows.</li></ul>
<p><strong>Patient Services Representative / Front Desk Administrator (Non-Clinical)</strong></p><p><strong>Position Overview</strong></p><p>We are seeking a highly organized, friendly, and professional <strong>Patient Services Representative</strong> to support a fast-paced, high-volume healthcare setting. This role is <strong>non-clinical</strong> and focuses on front-desk operations, patient assistance, and administrative support. The ideal candidate thrives in a busy environment, delivers excellent customer service, and works well as part of a collaborative care team.</p><p><strong>Key Responsibilities</strong></p><ul><li>Greet and assist patients and visitors in a high foot-traffic setting with professionalism and empathy</li><li>Manage patient check-in and check-out processes using <strong>Epic</strong></li><li>Verify patient demographics, insurance information, and appointment details</li><li>Answer and route incoming phone calls; respond to patient inquiries promptly and courteously</li><li>Schedule, confirm, and update appointments as needed</li><li>Maintain accurate documentation and ensure compliance with HIPAA and confidentiality standards</li><li>Serve as a key communication link between patients, providers, and internal departments</li><li>Support general administrative duties including scanning, filing, and data entry</li><li>Collaborate with team members to ensure smooth daily operations and positive patient experiences</li></ul><p><strong>Required Qualifications</strong></p><ul><li>Experience working in a <strong>front desk or patient-facing healthcare environment</strong></li><li><strong>Epic front desk/registration experience required</strong></li><li>Strong communication and interpersonal skills</li><li>Excellent customer service mindset with the ability to remain calm under pressure</li><li>Ability to manage multiple priorities in a fast-paced, high-volume setting</li><li>Strong attention to detail and organizational skills</li><li>Team-oriented, dependable, and professional</li></ul><p><strong>Preferred Qualifications</strong></p><ul><li>Prior experience in ambulatory care, hospital, or outpatient settings</li><li>Familiarity with medical terminology and insurance verification processes</li></ul><p><strong>Why Join Us</strong></p><ul><li>Be part of a patient-centered team making a daily impact</li><li>Dynamic, people-focused work environment</li><li>Opportunity to use your Epic and customer service skills in a meaningful way</li></ul><p><br></p>
<p>A busy medical office in Towson is hiring a <strong>Medical Front Desk Specialist</strong> to support patient check‑in and scheduling. This <strong>temp‑to‑hire role</strong> is ideal for someone with strong customer service skills and healthcare experience.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Greet patients and manage front‑desk operations.</li><li>Register patients and verify demographic and insurance information.</li><li>Schedule appointments and manage provider calendars.</li><li>Answer phones and respond to patient inquiries.</li><li>Maintain compliance with HIPAA and office procedures.</li></ul><p><br></p>
We are looking for a Collections Specialist to oversee accounts receivable and ensure timely payment of outstanding balances. In this contract position, you will play a critical role in maintaining accurate financial records while delivering exceptional service to vendors and colleagues. This role is based in Elkridge, Maryland, and requires strong organizational skills, negotiation abilities, and a commitment to meeting deadlines.<br><br>Responsibilities:<br>• Monitor accounts receivable aging reports and proactively follow up on overdue balances.<br>• Negotiate payment terms with customers to facilitate timely resolution of outstanding accounts.<br>• Escalate severely delinquent accounts to management or external collection agencies as necessary.<br>• Maintain detailed and accurate documentation of all collection activities in the accounts receivable system.<br>• Review and recommend updates to internal procedures to improve accounts receivable operations.<br>• Act as a backup for processing daily customer payments to ensure seamless operations.<br>• Prepare and share reports on metrics such as Days Sales Outstanding, percentage past due, and collection effectiveness with management.<br>• Work collaboratively with vendors and colleagues to provide attentive and accurate service.<br>• Perform additional duties as assigned to support the team and organizational goals.
<p>We are looking for a On Call Receptionist to join our team in Reston, Virginia. This is a contract opportunity ideal for someone who excels at multitasking and enjoys providing exceptional service in a detail-oriented environment. The role involves managing front desk operations and ensuring smooth communication within the organization. This is position is on call when needed.</p><p><br></p><p>Responsibilities:</p><p>• Greet visitors and clients warmly, ensuring a welcoming atmosphere at the front desk.</p><p>• Manage inbound calls efficiently using a multi-line phone system, addressing inquiries and redirecting calls as necessary.</p><p>• Provide accurate information to callers and assist with general inquiries.</p><p>• Maintain an organized and detail-oriented reception area.</p><p>• Handle administrative tasks such as filing and data entry when required.</p><p>• Monitor and distribute incoming correspondence to the appropriate personnel.</p><p>• Deliver prompt and detail-oriented customer service to all visitors and callers.</p>
<p> We are looking for a detail-oriented and friendly Receptionist to join our team on a contract basis in Tysons Corner, Virginia. In this role, you will be the first point of contact for visitors and callers, ensuring smooth communication and providing excellent customer service. This position is ideal for someone with strong organizational skills and the ability to manage multiple tasks efficiently.</p><p>Responsibilities:</p><p>• Greet and assist visitors with courtesy and professionalism.</p><p>• Answer and direct incoming phone calls to the appropriate departments.</p><p>• Manage appointment scheduling and maintain calendars efficiently.</p><p>• Perform general receptionist duties, including handling inquiries and correspondence.</p><p>• Support administrative tasks such as handling mailings, filing and data entry as required.</p><p>• Ensure the reception area remains organized and presentable at all times.</p><p>• Provide information and assistance to customers in a timely manner.</p><p>• Collaborate with other team members to enhance office operations.</p><p><br></p>
We are seeking a personable and motivated Leasing Agent to join our property management team. As a key point of contact for prospective tenants, you will represent our community by showcasing properties and delivering exceptional service throughout the leasing process. <br> Key Responsibilities Greet prospective tenants, present available properties, and answer questions. Accurately process rental applications, run background and credit checks, and verify references. Prepare, explain, and execute lease agreements in accordance with company policies and housing regulations. Respond promptly to phone, email, and walk‑in inquiries. Support marketing efforts through online postings and participation in resident events. Address resident concerns and facilitate communication between tenants and property management. Maintain accurate records of leases, renewals, and correspondence.
We are seeking a detail-oriented Front Desk Coordinator to join our team in Silver Spring, Maryland. In this Contract to permanent position, you will play a vital role in ensuring smooth day-to-day operations by delivering exceptional customer service and maintaining an organized and welcoming office environment. This role is integral to supporting both staff and visitors, and we seek someone who thrives in a dynamic setting.<br><br>Responsibilities:<br>• Manage incoming calls effectively, including triaging inquiries and directing them to the appropriate individuals.<br>• Welcome visitors warmly and assist them by providing accurate information or connecting them with the correct department.<br>• Resolve conflicts efficiently to ensure a positive experience for all parties involved.<br>• Coordinate office tasks such as sorting and distributing mail, maintaining supplies, and handling administrative duties.<br>• Ensure the reception area is organized, presentable, and conducive to a welcoming environment.<br>• Provide support for office coordination activities, including scheduling and communication tasks.<br>• Utilize multi-line phone systems to handle incoming calls with efficiency.<br>• Maintain a proactive approach to multitasking and prioritizing responsibilities in a fast-paced environment.<br>• Deliver concierge-style services by anticipating and addressing the needs of guests and staff.<br>• Collaborate with team members to ensure smooth communication and workflow across the office.
<p>We are looking for a Part-Time Receptionist to join our team in Chanitlly, Virginia. This is a contract opportunity ideal for someone who excels at multitasking and enjoys providing exceptional service in a detail-oriented environment. The role involves managing front desk operations and ensuring smooth communication within the organization. You will be working every Tuesday 4 pm to 8pm onsite. This is a long term position.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Greet visitors and clients warmly, ensuring a welcoming atmosphere at the front desk.</p><p>• Manage inbound calls efficiently using a multi-line phone system, addressing inquiries and redirecting calls as necessary.</p><p>• Provide accurate information to callers and assist with general inquiries.</p><p>• Maintain an organized and detail-oriented reception area.</p><p>• Handle administrative tasks such as filing and data entry when required.</p><p>• Monitor and distribute incoming correspondence to the appropriate personnel.</p><p>• Deliver prompt and detail-oriented customer service to all visitors and callers.</p>
<p>We are looking for a detail-oriented and organized Front Desk Coordinator to join our team in McLean, Virginia. In this contract position, you will play a key role in ensuring smooth daily operations by providing exceptional customer service and managing front desk responsibilities. This role requires excellent communication skills, attention to detail, and the ability to handle multiple tasks efficiently. You will be working Monday to Friday form 8 am to 5 pm onsite.</p><p><br></p><p>Responsibilities:</p><p>• Greet visitors and clients warmly and assist them with inquiries or directions.</p><p>• Manage a multi-line phone system, answering inbound calls promptly and courteously.</p><p>• Coordinate concierge services to meet the needs of guests and staff.</p><p>• Perform filing and maintain accurate records to ensure efficient document management.</p><p>• Provide support in medical front office tasks, including scheduling and patient coordination.</p><p>• Maintain the front desk area, ensuring it is organized and welcoming.</p><p>• Utilize Microsoft Office tools to create and manage documents, spreadsheets, and correspondence.</p><p>• Handle switchboard operations effectively, managing calls across multiple lines.</p><p>• Deliver outstanding customer service by addressing concerns and resolving issues promptly.</p><p>• Assist with general administrative tasks as needed to support overall operations.</p>
We are looking for an organized and proactive Front Desk Coordinator to join our team in Washington, District of Columbia. In this contract to permanent position, you will play a pivotal role in ensuring smooth daily operations while providing exceptional support to both staff and visitors. This role requires discretion, attention to detail, and excellent communication skills.<br><br>Responsibilities:<br>• Greet executives and visitors with professionalism and assist them with entry and meeting arrangements.<br>• Schedule and coordinate meetings to ensure seamless day-to-day operations.<br>• Handle errands such as bank deposits and lunch pickups efficiently and accurately.<br>• Maintain confidentiality while managing sensitive information and tasks.<br>• Provide administrative support across two office floors, ensuring needs are met promptly.<br>• Utilize Google Docs for documentation and organization purposes.<br>• Answer inbound calls and manage a multi-line phone system effectively.<br>• Deliver exceptional concierge services to staff and guests.<br>• Ensure the front desk area is organized and welcoming at all times.
<p>A CPA firm is seeking a tax clerk for tax season</p><p> </p><p>Duties:</p><p>-Prepare client engagement letters.</p><p>-Enter data in MS Excel and Prosystems</p><p>-Track projects, ensuring deadlines are met and deliverables are completed.</p><p>- Manage order entry and process invoices using QuickBooks and Excel.</p><p>- Perform general clerical tasks, including filing documents, photocopying, and data entry.</p><p>- Proofread documents for grammar, spelling, and formatting errors.</p>
Are you a detail-oriented detail oriented with a welcoming attitude and exceptional organizational skills? Join our team as a Receptionist and become the face of our company, providing outstanding front desk support and delivering excellent service to clients, visitors, and colleagues. <br> Key Responsibilities Greet visitors and clients warmly, directing them to the appropriate department or team member. Answer and route incoming calls promptly and professionally, taking messages as needed. Manage scheduling, appointments, and conference room bookings to ensure smooth operations. Receive, sort, and distribute mail and deliveries. Assist with administrative tasks such as data entry, correspondence, filing, and document preparation. Maintain a clean, organized, and detail oriented reception area. Provide general office support and assist the team with various projects as needed.
We are looking for a dedicated Receptionist to join our team on a contract-to-permanent basis in Alexandria, Virginia. In this role, you will play a crucial part in ensuring the smooth operation of the office by managing reception duties, handling administrative tasks, and maintaining a welcoming environment. If you are detail-oriented, organized, and enjoy contributing to a collaborative workspace, this position is an excellent opportunity for you.<br><br>Responsibilities:<br>• Maintain an organized and detail-oriented reception area to create a welcoming environment for visitors.<br>• Receive and log incoming packages, ensuring timely delivery to the appropriate recipients.<br>• Handle daily mail operations, including delivering mail to tenants and the post office.<br>• Monitor and manage billing items such as postage, conference room usage, and office supplies.<br>• Process monthly reconciliations for credit card statements and make regular bank deposits.<br>• Assist with administrative tasks, including document creation, copying, faxing, and note-taking.<br>• Manage inventory of office and coffee supplies, ensuring timely restocking as needed.<br>• Load and unload the office dishwasher, water plants, and ensure newspapers are collected from the building entrance.<br>• Ensure printers, copiers, and fax machines are stocked with paper and functioning properly.<br>• Support the Property Manager with assigned duties, contributing to efficient office operations.
