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2 results for Customer Support Specialist in Johnston, IA
- West Des Moines, IA
- remote
- Temporary / Contract
- 20 - 22 USD / Hourly
- <p>We are seeking a reliable and customer-focused <strong>Customer Service Representative</strong> to join a growing insurance services team in a <strong>hybrid, contract-to-hire</strong> opportunity based in <strong>West Des Moines, Iowa</strong>. This role is ideal for someone who thrives in a fast-paced environment, enjoys helping customers, and can confidently manage a high volume of inquiries while navigating multiple systems. The ideal candidate will bring strong attention to detail, excellent communication skills, and a commitment to providing an exceptional customer experience.</p><p><strong>Responsibilities:</strong></p><ul><li>Manage a combination of inbound and outbound customer interactions, addressing questions, resolving concerns, and providing timely updates with a high level of professionalism.</li><li>Research and review policy information across multiple databases and applications to verify details, investigate discrepancies, and process updates.</li><li>Maintain accurate customer and policy records by entering, updating, and validating information with a strong attention to detail.</li><li>Respond to customer and internal inquiries via email, providing clear communication, status updates, and appropriate resolutions.</li></ul><p>If you are looking for your next step in your customer service career, please call 515.706.4974 or apply through our Robert Half website today!</p>
- 2026-07-09T00:00:00Z
- West Des Moines, IA
- remote
- Temporary / Contract
- 19 - 20 USD / Hourly
- <p>We are looking for a dependable Customer Service Representative to support insurance-related customer inquiries in a hybrid, contract to hire role based in West Des Moines, Iowa. This Long-term Contract position is ideal for someone who can deliver attentive service while managing several computer screens, updating records accurately, and researching policy information efficiently. The right candidate will be comfortable handling both inbound and outbound communication and will bring a detail-focused approach to every interaction.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Respond to customer inquiries by phone and email, providing clear and attentive support related to insurance information.</p><p>• Handle incoming and outgoing calls while maintaining strong follow-up to ensure customer needs are fully addressed.</p><p>• Review, research, and update account or policy details across multiple systems with a high level of accuracy.</p><p>• Navigate between several screens and applications efficiently while continuing to deliver quality service during live customer interactions.</p><p><br></p><p>If you are looking for your next step in your customer service career, please call 515.706.4974 or apply through our Robert Half website today!</p>
- 2026-07-09T00:00:00Z