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5 results for Customer Support Specialist in Johnston, IA

Customer Support Specialist

Johnston, IA
onsite
Temporary / Contract
19 - 21 USD / Hourly
Robert Half is seeking a Customer Support Specialist for a leading agriculture organization located onsite in Johnston, Iowa. This role supports customers with delinquent accounts by identifying their needs, providing education and motivation, and helping them successfully resolve past-due balances. If you enjoy problem‑solving and delivering exceptional customer service, this is an excellent opportunity to grow your career. What You’ll Do<ul><li>Support delinquent customers by identifying issues and guiding them toward resolution</li><li>Review account details and payment history</li><li>Update and confirm customer/debtor information</li><li>Maintain compliance with federal and state regulations and company policies</li><li>Assist with resolving misapplied payments</li><li>Escalate complex account issues to supervisors when needed</li></ul>Shift & Schedule<ul><li>1st shift, 40 hours per week</li><li>Overtime available but not required</li><li>Work hours fall between 6:55 AM – 6:05 PM Central Time</li></ul>Additional Details<ul><li>Visa sponsorship is not available—now or in the future</li><li>Assignment approved for 1 year, with potential for extension based on business needs</li></ul>
2026-05-22T00:00:00Z

Customer Success Specialist

West Des Moines, IA
onsite
Temporary to Hire
20 - 22 USD / Hourly
If you’re the kind of professional who takes pride in delivering a seamless customer experience—and you know the details matter just as much as the conversation—this opportunity is worth your attention. A growing insurance organization in West Des Moines is seeking a Customer Success Specialist to support new business operations and serve as a trusted point of contact for agents. What You’ll Do:<ul><li>Provide prompt, professional responses to incoming customer inquiries related to new business services</li><li>Guide clients through policy questions, account updates, and service-related needs</li><li>Accurately enter and maintain customer data across internal systems</li><li>Utilize CRM and internal tools to document interactions and track follow-ups</li><li>Review new business submissions, identify discrepancies, and support processing efforts</li><li>Communicate effectively with both customers and internal teams via phone and email</li></ul>If you are someone who thrives in a structured but fast-paced environment, please apply to this role today! 515.706.4974 or apply through our Robert Half website.
2026-05-26T00:00:00Z

EUC Support Specialist

West Des Moines, IA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for an EUC Support Specialist to provide hands-on technical assistance for employees across the organization in West Des Moines, Iowa. This Long-term Contract position focuses on resolving hardware, software, and access-related issues for both onsite and remote users while helping maintain a reliable end-user computing environment. The ideal candidate brings strong desktop support experience, sound troubleshooting skills, and a customer-focused approach to keeping daily operations running smoothly. Responsibilities: • Deliver technical support for employees experiencing problems with desktops, laptops, peripherals, operating systems, and business applications. • Manage and prioritize assigned incidents and service requests to meet response and resolution expectations within established service levels. • Investigate escalated issues from the service desk, identify root causes, and restore user productivity through effective troubleshooting and resolution. • Support both in-office and remote staff with connectivity, device access, and Microsoft 365-related challenges across a large enterprise setting. • Maintain accurate records for company-issued computer equipment and assist with asset tracking throughout the device lifecycle. • Contribute to knowledge management efforts by refining support documentation and sharing practical solutions with team members. • Assist with endpoint deployments, device refresh activities, software rollouts, and other IT project initiatives as needed. • Provide support for access and authentication issues using tools such as Active Directory and mobile application management solutions.
2026-05-29T00:00:00Z

Customer Excellence Associate

West Des Moines, IA
onsite
Temporary to Hire
21.5 - 22.5 USD / Hourly
A dynamic and growing insurance company in Urbandale is looking for contract to hire Customer Excellence Associate who can juggle customer needs, system navigation, and process accuracy—all without missing a beat. This is a great opportunity for someone who enjoys staying busy, learning quickly, and making an impact from day one. In This Role, You Will:<ul><li>Act as a go-to resource for customer inquiries related to new business</li><li>Deliver a high-quality customer experience through clear and timely communication</li><li>Maintain accurate customer records across multiple systems</li><li>Leverage CRM tools to manage daily workflow and follow-ups</li></ul> Ready to be part of a team where your work keeps business moving forward? Apply through our Robert Half website today or call 515.706.4974!
2026-05-26T00:00:00Z

Tier 1 Technical Support

Johnston, IA
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a Tier 1 Technical Support specialist to join our team in a contract-to-permanent role. This position supports end users by resolving everyday technical issues across mobile hardware, desktop environments, software applications, and connectivity tools. The ideal candidate brings a service-focused mindset, solid troubleshooting ability, and the confidence to communicate effectively with employees, vendors, and internal IT partners. Responsibilities: • Provide first-line technical assistance for hardware, software, and user access issues, ensuring timely resolution through the service desk process. • Set up, maintain, troubleshoot, and replace mobile devices and related components, including peripherals and connectivity accessories. • Install and support equipment connected to vehicle-based camera systems, including cabling and associated hardware used for operational safety. • Diagnose problems involving operating systems, business applications, and interface components to keep users productive. • Support internal applications by identifying issues, guiding users, and escalating more complex incidents when needed. • Manage support requests within a ticketing platform, documenting work completed and updating incident status accurately. • Perform account support tasks in Active Directory, such as password resets and basic access assistance. • Use remote support tools such as Remote Desktop and TeamViewer to assist users across multiple locations. • Help maintain a secure computing environment by responding to malware, phishing, and virus-related concerns according to established practices.
2026-05-29T00:00:00Z