We are looking for a dedicated Customer Service Representative to join our team in Thornhill, Ontario. This is a Contract-to-Permanent position where you will play a key role in ensuring smooth claims processing and excellent customer interactions. If you thrive in a fast-paced environment and excel at multitasking, this opportunity is ideal for you. Responsibilities: • Prepare and draft correspondence related to claims, including letters to members and third parties, as well as consent forms for police report requests. • Process payments for claims-related expenses, such as appraisal fees, glass repair invoices, and police report fees. • Assist the Total Loss team by preparing and sending Proof of Loss documents to facilitate claim settlements. • Request and manage official reports, such as police and fire incident reports, to support claims investigations. • Coordinate the dispatch of property damage claim files to legal representatives, as required. • Organize and distribute incoming correspondence to ensure timely processing. • Make outbound calls to members to gather First Notice of Loss information for new claims filed after hours or online. • Respond to inbound calls, routing them efficiently to the appropriate department based on business needs.

• Minimum of 3 years of administrative experience in a related role. • Strong written and verbal communication skills are essential. • Exceptional customer service and interpersonal abilities. • Proven ability to manage multiple tasks in a high-pressure environment. • Prior experience handling claims or working in the service industry is an asset. • High level of attention to detail and organizational skills. • Proficiency in using office software and systems.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/ca/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. Questions? Call your local office at 1.888.490.4154. All applicants applying for Canadian job openings must be authorized to work in Canada. Only job postings for jobs located in Quebec appear in French. © 2025 Robert Half. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/ca/en/terms">Robert Half’s Terms of Use</a>.

Thornhill, ON
remote
Contract / Temporary to Hire
17.10 - 19.80 CAD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Thornhill, Ontario. This is a Contract-to-Permanent position where you will play a key role in ensuring smooth claims processing and excellent customer interactions. If you thrive in a fast-paced environment and excel at multitasking, this opportunity is ideal for you. Responsibilities: • Prepare and draft correspondence related to claims, including letters to members and third parties, as well as consent forms for police report requests. • Process payments for claims-related expenses, such as appraisal fees, glass repair invoices, and police report fees. • Assist the Total Loss team by preparing and sending Proof of Loss documents to facilitate claim settlements. • Request and manage official reports, such as police and fire incident reports, to support claims investigations. • Coordinate the dispatch of property damage claim files to legal representatives, as required. • Organize and distribute incoming correspondence to ensure timely processing. • Make outbound calls to members to gather First Notice of Loss information for new claims filed after hours or online. • Respond to inbound calls, routing them efficiently to the appropriate department based on business needs.
2025-10-10T16:33:45Z