We are looking for a dedicated Collections Specialist to join our team in Etobicoke, Ontario. In this long-term contract position, you will play a pivotal role in managing outstanding accounts and ensuring timely payments from clients across a global customer base. If you thrive in a fast-paced environment and excel in resolving payment issues, this role offers an excellent opportunity to showcase your expertise. Responsibilities: • Manage accounts with overdue balances, ranging from 30 to 365 days past due, ensuring timely follow-up and resolution. • Conduct manual outbound calls to clients to discuss payment arrangements and address outstanding invoices. • Collaborate with global customers, primarily focusing on accounts in specific regions, to recover outstanding payments. • Analyze customer accounts and payment histories to determine effective collection strategies. • Utilize JD Edwards EnterpriseOne to track, update, and maintain accurate records of collections activities. • Provide training and guidance to team members on collection processes and system usage as needed. • Address customer inquiries and disputes regarding payments, delivering exceptional customer service. • Ensure compliance with company policies and legal regulations throughout the collections process. • Prepare regular reports on collection activities, progress, and challenges for management review. • Work closely with internal teams to resolve discrepancies and improve collection operations.

• Minimum of 5 years of experience in collections or a related financial role. • Strong knowledge of collection processes and techniques, including handling delinquent accounts. • Proficiency in JD Edwards EnterpriseOne or similar enterprise systems. • Excellent communication and negotiation skills with the ability to handle challenging conversations. • Proven ability to manage and prioritize multiple accounts effectively. • Familiarity with payment processing and credit principles. • Experience working with global customers and understanding regional financial practices. • Detail-oriented mindset with a commitment to accuracy in record-keeping and reporting.

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Etobicoke, ON
onsite
Temporary
30.00 - 35.00 CAD / Hourly
We are looking for a dedicated Collections Specialist to join our team in Etobicoke, Ontario. In this long-term contract position, you will play a pivotal role in managing outstanding accounts and ensuring timely payments from clients across a global customer base. If you thrive in a fast-paced environment and excel in resolving payment issues, this role offers an excellent opportunity to showcase your expertise. Responsibilities: • Manage accounts with overdue balances, ranging from 30 to 365 days past due, ensuring timely follow-up and resolution. • Conduct manual outbound calls to clients to discuss payment arrangements and address outstanding invoices. • Collaborate with global customers, primarily focusing on accounts in specific regions, to recover outstanding payments. • Analyze customer accounts and payment histories to determine effective collection strategies. • Utilize JD Edwards EnterpriseOne to track, update, and maintain accurate records of collections activities. • Provide training and guidance to team members on collection processes and system usage as needed. • Address customer inquiries and disputes regarding payments, delivering exceptional customer service. • Ensure compliance with company policies and legal regulations throughout the collections process. • Prepare regular reports on collection activities, progress, and challenges for management review. • Work closely with internal teams to resolve discrepancies and improve collection operations.
2025-10-24T19:14:39Z