<p>We are looking for a diligent and organized General Office Clerk to join our client's team in Columbia, Pennsylvania. This is a long-term contract position offering an excellent opportunity to contribute to the smooth operation of office functions. The role involves maintaining essential records, managing data entry tasks, and ensuring compliance with safety standards and protocols.</p><p><br></p><p>Responsibilities:</p><ul><li>Maintain and update tracking systems and manage related documentation.</li><li>Enter, organize, and track training information and monthly topics.</li><li>Provide support for training sessions and assist with classroom logistics as needed.</li><li>Monitor and document alerts, updates, and relevant communications.</li><li>Manage incident tracking systems to ensure accurate reporting and documentation.</li><li>Organize, scan, and maintain records to support daily office operations.</li><li>Assist with preparing and updating standards documentation and ensure adherence to policies.</li><li>Generate data reports and provide general administrative and back-office support as needed.</li></ul><p><br></p>
<p>We are looking for an experienced Accounts Payable Specialist to join our team in Nottingham, Pennsylvania! This is a long-term contract position with the opportunity to contribute to a dynamic manufacturing environment. The ideal candidate will play a vital role in managing financial transactions and ensuring seamless operations within the accounts payable function.</p><p><br></p><p>Responsibilities:</p><p>• Process and code invoices accurately to ensure timely payments.</p><p>• Manage Automated Clearing House (ACH) transactions and check runs with precision.</p><p>• Perform account coding and journal entries to maintain accurate financial records.</p><p>• Reconcile bank statements to ensure consistency and accuracy in financial data.</p><p>• Collaborate with team members to streamline accounts payable processes.</p><p>• Resolve discrepancies and issues related to invoices and payments.</p><p>• Maintain organized and up-to-date accounts payable files and records.</p><p>• Ensure compliance with company policies and accounting standards.</p><p>• Assist in month-end and year-end closing activities as needed.</p><p><br></p><p>If you or anyone you know is immediately available for work and interested in learning more, don't wait and apply online today! </p>
<p>Robert Half has a new direct-hire position for a Billing and Collections Specialist for a well-known Baltimore law firm. Our client offers strong benefits, hybrid work schedule and room for growth on the team. If interested, please apply directly to this posting or contact Cody Marshall at Robert Half to learn more. </p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><strong>Billing:</strong></p><ul><li>Prepare and process accurate client invoices in accordance with attorney instructions and client guidelines.</li><li>Review pre-bills, make edits, and finalize invoices using legal billing software </li><li>Ensure time entries are correctly recorded and compliant with client billing terms.</li><li>Submit electronic invoices through e-billing portals</li><li>Monitor and resolve billing discrepancies or client disputes promptly and professionally.</li><li>Maintain organized billing records and ensure confidentiality of sensitive information.</li></ul><p><strong>Collections:</strong></p><ul><li>Track and manage accounts receivable; follow up with clients regarding outstanding balances.</li><li>Send collection notices and engage in direct communication with clients to resolve payment issues.</li><li>Coordinate with attorneys on high-priority or delinquent accounts.</li><li>Process payments, apply them to client accounts, and reconcile records regularly.</li><li>Generate aging reports and provide regular updates to firm leadership on collection status.</li></ul><p><strong>Compliance & Reporting:</strong></p><ul><li>Ensure billing and collection practices comply with firm policies, ethical standards, and client agreements.</li><li>Maintain and update client billing profiles and contact information.</li><li>Assist with month-end closing activities and reporting.</li><li>Provide support during financial audits or internal reviews as needed.</li></ul>
<p>We are looking for an experienced Accounts Payable Specialist to join our client's team in Columbia, Pennsylvania for a long term contract. This is a position that offers a great opportunity to contribute your skills in financial operations while working in a collaborative and detail-oriented environment. If you have a strong background in accounts payable and thrive in a fast-paced setting, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Process invoices efficiently, ensuring they are accurately coded and entered into the system.</p><p>• Manage account coding and verify compliance with company policies and procedures.</p><p>• Handle Automated Clearing House (ACH) transactions and oversee check runs for timely payments.</p><p>• Collaborate with vendors to resolve payment discrepancies and maintain positive relationships.</p><p>• Utilize automated systems such as Medius for invoice processing and approvals.</p><p>• Conduct thorough reviews of financial documents to identify and correct errors.</p><p>• Maintain organized records of transactions and ensure proper documentation for audits.</p><p>• Assist in developing and implementing improvements to accounts payable workflows.</p><p>• Monitor accounts payable metrics to ensure deadlines are consistently met.</p><p><br></p><p>If interested, please send resume to Marcella @ marcella.pachuilo@roberthalf com</p>
<p>We are looking for a skilled Payroll Specialist to join our team in Baltimore, Maryland. This position offers the unique opportunity to make a meaningful impact while contributing to accurate and efficient payroll operations. </p><p><br></p><p>Responsibilities:</p><p>• Process and review payroll to ensure accuracy and compliance.</p><p>• Handle payment requests and investigate discrepancies.</p><p>• Perform reconciliations and address escalated payroll issues promptly.</p><p>• Maintain and update payroll data, employee timesheets, and records.</p><p>• Participate in payroll-related meetings and provide valuable insights for process improvements.</p><p>• Resolve employee payroll concerns with professionalism and efficiency.</p><p>• Train both new and existing staff on payroll procedures and systems.</p><p>• Research payroll information within and ensure compliance with payroll laws.</p><p>• Recommend updates to payroll processes to align with current regulations and best practices.</p>
<p>We are looking for a meticulous Accounting Specialist to join our team in Maryland. In this Contract to permanent position, you will manage various accounting functions, including accounts payable, accounts receivable, and payroll processing. The role requires precision, organization, and the ability to handle multiple responsibilities across different entities.</p><p><br></p><p>Responsibilities:</p><p>• Process accounts payable transactions, including managing checks weekly.</p><p>• Handle accounts receivable tasks, primarily posting royalty payments for vendors.</p><p>• Review and complete biweekly payroll for team, collaborating with an outsourced payroll service.</p><p>• Analyze and research insurance policies to ensure compliance and accuracy.</p><p>• Prepare and file real estate tax documentation in a timely manner.</p><p>• Conduct thorough analysis of legal fee billing to support financial accuracy.</p><p>• Maintain organized filing systems for documentation.</p><p>• Perform bank reconciliations to ensure financial records align with statements.</p><p>• Assist with ad hoc personal projects, such as compiling reports or data for specific needs.</p>
<p>We are looking for a meticulous Accounting Specialist to join our team in Maryland. In this Contract to permanent position, you will manage various accounting functions, including accounts payable, accounts receivable, and payroll processing. The role requires precision, organization, and the ability to handle multiple responsibilities across different entities.</p><p><br></p><p>Responsibilities:</p><p>• Process accounts payable transactions, including managing 25-35 checks weekly.</p><p>• Handle accounts receivable tasks, primarily posting royalty payments from approximately 30 vendors.</p><p>• Review and complete biweekly payroll for a team of around 15 employees, collaborating with an outsourced payroll service.</p><p>• Analyze and research insurance policies to ensure compliance and accuracy.</p><p>• Prepare and file real estate tax documentation in a timely manner.</p><p>• Conduct thorough analysis of legal fee billing to support financial accuracy.</p><p>• Maintain organized filing systems for documentation.</p><p>• Perform bank reconciliations to ensure financial records align with statements.</p><p>• Assist with ad hoc personal projects, such as compiling reports or data for specific needs.</p>
We are looking for an experienced Accounts Payable Specialist to join our team in Nottingham, Maryland. This Contract-to-permanent position offers an exciting opportunity to enhance financial operations while ensuring accuracy and efficiency in accounts payable processes. The ideal candidate will bring strong analytical skills and a proactive approach to reconciling financial data and supporting month-end closing activities.<br><br>Responsibilities:<br>• Manage purchase orders, ensuring accurate tracking and alignment with financial records.<br>• Reconcile petty cash accounts and maintain precise reporting.<br>• Handle prepaid expenses and ensure proper entries are recorded.<br>• Perform month-end accounts payable reconciliations, ensuring alignment with the general ledger.<br>• Process credit card reconciliations, including collecting and verifying receipts, and ensuring expenses are posted to the correct month.<br>• Assist in preparing accruals to support financial reporting accuracy.<br>• Conduct coding of invoices and account coding to ensure proper allocation of expenses.<br>• Facilitate check runs and Automated Clearing House (ACH) transactions.<br>• Utilize software tools such as Blackbaud, NetSuite, Sage Intacct, and Microsoft Excel to streamline accounts payable processes.<br>• Support contract audits and ensure compliance with Form 1099 reporting requirements.
<p>Looking to elevate your career? We’re on the hunt for an <em>exceptional</em> Office Manager to join our dynamic team in Harrisburg, Pennsylvania! If you thrive in a fast-paced environment, have a proven track record in administrative and financial services, and bring sharp organizational and tech-savvy skills to the table, we want to hear from you! This is more than just an office role—it’s an opportunity to become an integral part of a growing team where your expertise will truly shine.</p><p><br></p><p>What You'll Do:</p><ul><li>Keep the gears turning by overseeing daily office operations, guaranteeing seamless workflows and vibrant productivity.</li><li>Take charge of accounts payable—process invoices promptly, track payments like a pro, and maintain accurate financial records.</li><li>Be the hero of supply management, ensuring the office never runs low on essential resources.</li><li>Welcome with a smile—you’ll be the face of the office as the receptionist, greeting guests and handling calls with professionalism.</li><li>Master the art of scheduling by coordinating administrative tasks and managing calendars with precision and care.</li><li>Ensure excellence and compliance—every activity in the office should reflect company policies and procedures.</li><li>Create impeccable reports, organize documentation, and support team communications using Microsoft Office tools with ease.</li><li>Showcase your financial expertise: Assist with finance-related tasks, leveraging your industry-specific knowledge to optimize operations.</li></ul><p><br></p><p><br></p>
<p>We are seeking a detail-oriented and motivated Billing Specialist to join our team in Baltimore MD. The ideal candidate will play a critical role in ensuring accurate billing, timely collections, and maintaining strong client relationships. This position requires exceptional organizational skills, attention to detail, and the ability to work efficiently in a fast-paced environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Prepare, review, and issue accurate client invoices in a timely manner, ensuring compliance with billing guidelines and client billing arrangements.</li><li>Collaborate with staff to gather billing information and resolve discrepancies.</li><li>Monitor and maintain proper charge and payment allocations, including expense entries and write-offs as needed.</li><li>Utilize e-billing platforms and systems to process, submit, and track invoices.</li><li>Manage accounts receivable by proactively following up with clients on outstanding balances.</li><li>Identify and address billing disputes or discrepancies, escalating complex issues to appropriate parties as needed.</li><li>Maintain detailed records of client communications and payment arrangements.</li><li>Work closely with clients to set up payment plans for overdue accounts, as required.</li><li>Ensure adherence to the billing policies and procedures, as well as client-specific billing guidelines.</li><li>Prepare and generate periodic reports on billing and collections activity for management review.</li><li>Assist in maintaining accurate client account records and ensuring compliance with internal controls.</li></ul><p><br></p>
<p>We are looking for a detail-oriented <strong>Part-TIme</strong> <strong>Payroll Clerk</strong> to join our team on a contract basis in Lancaster, Pennsylvania. This part-time role requires flexibility throughout the week, with mandatory availability on Wednesdays to support payroll operations. The ideal candidate will have experience with accounting systems and payroll software, ensuring accurate and efficient processing of employee compensation.</p><p><br></p><p>Responsibilities:</p><p>• Process weekly payroll using ADP Workforce Now, Ceridian Dayforce, and other payroll systems.</p><p>• Ensure compliance with payroll regulations and auditing standards.</p><p>• Manage accounts payable and perform accurate calculations for employee benefits.</p><p>• Utilize accounting software to maintain organized financial records.</p><p>• Collaborate with team members to resolve payroll discrepancies and employee inquiries.</p><p>• Verify timesheets and attendance records for accuracy in payroll processing.</p><p>• Generate payroll reports for management review and decision-making.</p><p>• Assist with benefit administration and related payroll tasks.</p><p>• Conduct regular audits to ensure payroll data integrity.</p>
<p><strong>SENIOR TAX ASSOCIATE / TAX MANAGER (DOE) - PUBLIC ACCOUNTING FIRM IN NORTHERN BALTIMORE COUNTY </strong></p><p> </p><p>My client, a public accounting firm in Northern Baltimore County, is searching for a Senior Tax Associate or Tax Manager - depending on experience. As Manager, you will be responsible for providing oversight to a small staff of tax accountants working with all entity types, tax planning projections, preparing complex federal and state, as well as individual income, estate and trust returns. You will also communicate with the IRS on an as needed basis. As Senior, you will oversee and mentor staff level tax associates and be the right hand on tax engagements to the assigned Tax Manager / Partner. This is an excellent opportunity to join a well-known and respected firm with opportunities for growth and career development!! Please submit your resume today for immediate consideration!!</p><p> </p><p>What You'll Get To Do Every Day:</p><ul><li>Review and manage staff deliverables including tax returns, extensions, tax planning calculations, and write-work for all entity types (C-Corp, S‐Corp, Partnership, fiduciary, multi-state, trust and individual).</li><li>Review Compiled financial statements for Corporations, Not for Profit entities, and Partnerships, including workpapers, accounting and adjusting entries, bank reconciliations, and client books and records.</li><li>Prepare and review complex tax planning projections for individual and corporate estimated tax liability.</li><li>Manage and monitor client deliverables and due dates.</li><li>Prepare complex U.S. and multi-state income tax returns for business entities, including consolidated and non-consolidated C-corporations, S‐Corporations, Partnerships, Fiduciary, and Non-Profit Organizations.</li><li>Prepare complex U.S. and state individual income, gift tax, and estate tax returns.</li><li>Conduct complex tax research and prepare memorandum outlining findings and conclusions.</li><li>Respond to IRS and state agency audits, inquires, and tax notices.</li><li>Communicate with IRS and clients in connection with audits, inquires, and tax notices.</li><li>Delegate projects to staff that can handle them most efficiently and provide accounting and tax assistance to staff as needed.</li><li>Engage in consulting and special projects as requested by Management and Clients.</li><li>DOE and level hired - Take direction and report to the Managers / Principals / Partners of the tax department.</li></ul><p>Please send your resume immediately to be considered to Tracy Kaszuba on LinkedIn or to Tracy.Kaszuba at RobertHalf</p>
<p>We are looking for a detail-oriented Accounting Clerk to join our team in Nottingham, Maryland. This role is integral to maintaining accurate financial records while supporting accounts payable, accounts receivable, and payroll functions. The ideal candidate will have strong organizational skills and a commitment to ensuring compliance with financial policies and procedures.</p><p><br></p><p>Responsibilities:</p><p>• Review and verify invoices for accuracy, ensuring all necessary documentation is attached and properly coded.</p><p>• Enter invoices into the accounting system after obtaining appropriate approvals and process payments accordingly.</p><p>• Manage accounts receivable by matching payments to invoices, depositing funds, and applying payments to customer accounts.</p><p>• Prepare and distribute late notices for overdue accounts and scan deposit slips and check copies into the system.</p><p>• Process weekly payrolls, including deductions, tax updates, garnishments, and direct deposit changes.</p><p>• Generate annual W-2 forms, quarterly vacation payrolls, holiday payrolls, and other specialized payroll processes.</p><p>• Assist in ordering office supplies to maintain efficiency in day-to-day operations.</p><p>• Provide payroll-related support, such as handling unemployment claims.</p><p><br></p>
We are looking for an experienced Accounting Manager/Supervisor to join our team in Baltimore, Maryland. This role offers the unique opportunity to combine the stability of permanent employment with the dynamic challenges of consulting-style engagements. You will play a key role in supporting diverse financial initiatives while enjoying opportunities for growth and a balanced work-life schedule.<br><br>Responsibilities:<br>• Oversee month-end closing processes, ensuring timely and accurate reporting.<br>• Manage general ledger activities and maintain compliance with accounting standards.<br>• Conduct financial statement audits and address discrepancies effectively.<br>• Reconcile accounts to guarantee accuracy and reliability of financial records.<br>• Prepare and review journal entries to maintain data integrity.<br>• Identify and implement process improvements to enhance efficiency.<br>• Utilize advanced Microsoft Excel skills for financial analysis and reporting.<br>• Support system optimization efforts, including platforms like Sage Intacct, NetSuite, and SAP.<br>• Collaborate with internal teams to strengthen internal controls and compliance.<br>• Provide insights on cost management and cash flow strategies to drive business success.
<p>We are looking for a detail-oriented <strong>Accounts Receivable Clerk</strong> to join our team in <strong>New Holland, Pennsylvania</strong>. In this role, you will play a key part in managing the financial operations by ensuring accurate and efficient processing of payments and maintaining thorough records. This is a Long-term Contract position offering an excellent opportunity to contribute to a dynamic and collaborative work environment.</p><p><br></p><p>Responsibilities:</p><ul><li>Record customer payments by accurately processing cash, checks, and credit card transactions.</li><li>Updates accounts receivable records by calculating and posting unpaid invoices.</li><li>Maintain organized and thorough financial documentation, including invoices, debits, and credits.</li><li>Perform account reconciliations and resolve discrepancies promptly.</li><li>Prepare and adjust journal entries to ensure accurate financial reporting.</li><li>Assist in the preparation of financial statements and other accounting documents.</li><li>Conduct account analyses to monitor financial data integrity.</li><li>Collaborate with team members to complete additional accounting duties as assigned.</li></ul>
<p>We are looking for a highly accurate and detail-oriented <strong>Data Entry Clerk</strong> to manage and maintain large volumes of data across multiple systems with precision and efficiency. The ideal candidate will have strong data management skills, advanced knowledge of database and spreadsheet tools, and the ability to identify inconsistencies or trends in complex datasets. </p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Accurately input, update, and maintain data across various databases, spreadsheets, and systems.</li><li>Review data for errors, inconsistencies, or missing information and resolve discrepancies.</li><li>Perform audits and quality control checks to ensure data integrity and compliance with company standards.</li><li>Collaborate with internal departments to gather and verify necessary data.</li><li>Generate and run reports as needed for internal teams or external stakeholders.</li><li>Create and maintain detailed documentation of data entry procedures and standards.</li><li>Train or support junior data entry staff and assist in onboarding new team members.</li><li>Suggest and implement improvements to data entry processes or workflows.</li><li>Maintain confidentiality of sensitive or proprietary information at all times.</li></ul><p><br></p>
<p>An Entry-Level Accounts Payable Specialist plays a key role in supporting the organization's accounting function by accurately processing and managing vendor invoices and payments. This position is ideal for candidates with some prior experience in invoice processing and accounts payable who are eager to grow within a financial operations role.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Receive, review, and process vendor invoices for accuracy, coding, and approvals in a timely manner.</li><li>Assist in preparing and processing payments, such as checks, ACH, and wire transfers, ensuring deadlines are met and proper documentation is maintained.</li><li>Communicate with vendors to address invoice discrepancies, verify account details, and ensure smooth payment processing.</li><li>Assist with monthly account reconciliations, including reconciling vendor statements and resolving any discrepancies.</li><li>Accurately input data into accounting software or ERP systems while maintaining a high level of attention to detail.</li><li>Ensure proper filing and organization of accounts payable records, both physically and electronically, to comply with company policies and audit requirements.</li><li>Provide documentation and support for internal and external audits related to accounts payable.</li><li>Work closely with internal teams, including the purchasing and finance departments, to ensure accurate accounting practices.</li></ul><p><br></p>
<p>We are looking for a detail-oriented Finance Specialist to join our team in <strong>Lititz, Pennsylvania</strong>. In this long-term contract role, you will play a key part in managing financial processes and ensuring accurate reporting for our clients. This position offers the opportunity to work on diverse projects while contributing to the efficiency and integrity of financial operations.</p><p><br></p><p>Responsibilities:</p><ul><li>Develop, implement, and continuously improve accounting procedures to ensure accuracy and compliance.</li><li>Prepare and deliver comprehensive financial reports for clients within established deadlines.</li><li>Process and manage stop loss and aggregate claims in collaboration with stop loss carriers.</li><li>Generate and maintain monthly invoices for clients, reconciling these invoices with carrier records.</li><li>Monitor and, when necessary, record receivables and vendor payments to ensure seamless financial operations.</li><li>Assist in conducting audits to verify financial accuracy and compliance.</li><li>Provide support to finance team or contribute to internal audit processes and data entry to maintain workflow consistency.</li><li>Take part in special projects that enhance financial operations and organizational goals.</li></ul><p>If interested, please send resume over to Marcella @ marcella.pachuilo@roberthalf com</p>
<p>We are looking for a dedicated Customer Service Representative in New Holland, Pennsylvania. In this long-term contract role, you will play a vital part in ensuring customer satisfaction by addressing inquiries and resolving service issues. This position offers an opportunity to work in a dynamic environment while supporting key business operations.</p><p><br></p><p>Responsibilities:</p><p>• Handle inbound and outbound calls to address customer inquiries professionally and efficiently.</p><p>• Identify and resolve customer service issues within your designated area of authority.</p><p>• Escalate complex issues outside of your scope to the appropriate department for resolution.</p><p>• Maintain detailed records of all customer interactions and inquiries.</p><p>• Monitor trends in customer service issues and communicate them to support root cause analysis.</p><p>• Perform other duties as assigned by the supervisor to support the team.</p>
<p>Are you a strategic thinker with a passion for navigating the complexities of government contracting? This role offers a unique opportunity to lead high-impact contract negotiations and shape the future of public sector partnerships. As Senior Manager of Government Contracts, you’ll be at the forefront of managing critical agreements, ensuring compliance, and driving operational excellence across federal, state, and local engagements. If you're ready to bring your expertise to a dynamic environment where your decisions make a difference, this is the role for you.</p><p><br></p><p>This role is fully remote and requires the candidate to have reliable Wi-Fi. A laptop will be provided for the role.</p><p><br></p><p><strong><u>Key Responsibilities</u></strong></p><ul><li>Evaluate new business opportunities and provide contractual guidance to cross-functional teams.</li><li>Lead contract negotiations in coordination with legal and business stakeholders.</li><li>Draft and review contract terms and conditions, ensuring alignment with organizational policies.</li><li>Administer government contracts and support internal teams such as sales and program management.</li><li>Maintain accurate contract records and manage the full contract lifecycle, including renewals and close-outs.</li><li>Identify and assess contractual risks, escalating issues as needed.</li><li>Support compliance monitoring and internal/external audits.</li><li>Serve as the primary point of contact for contract-related matters with customers, subcontractors, and vendors.</li></ul>
<p>We are looking for a skilled and detail-oriented Staff Accountant to join our team in Baltimore, Maryland. This Contract-to-permanent position offers the opportunity to perform specialized accounting tasks, including monitoring accounting systems, preparing financial reports, and assisting with budgeting processes. The role involves collaborating with program managers and other officials to manage complex financial matters effectively.</p><p><br></p><p>Responsibilities:</p><p>• Lead and oversee accounting tasks by assigning, reviewing, and approving the work of accounting personnel.</p><p>• Monitor and account for assets, liabilities, expenses, and invoices to ensure accurate financial records.</p><p>• Develop and modify accounting systems for third-party programs to meet organizational needs.</p><p>• Audit and analyze accounts to prepare detailed reports.</p><p>• Compile and write financial reports for submission to management.</p><p>• Assist in preparing budgets by compiling data, projecting expenditures, and monitoring allocations.</p><p>• Train and mentor employees in accounting methods and procedures to improve efficiency.</p>
We are looking for a skilled Calibration Technician to join our team in Reading, Pennsylvania. In this long-term contract role, you will play a key part in ensuring the accuracy and reliability of electronic equipment and systems. This position is 100% onsite and offers an opportunity to work in a dynamic environment with high-voltage systems.<br><br>Responsibilities:<br>• Perform calibration of electronic equipment using specialized tools and techniques to maintain accuracy.<br>• Develop and write Met/Cal programs specifically tailored to Fluke systems.<br>• Operate and program electronic calibration equipment with high proficiency.<br>• Maintain detailed records of calibration processes and results to ensure compliance.<br>• Collaborate with team members to address backlog and improve workflow efficiency.<br>• Troubleshoot and resolve issues related to equipment calibration and functionality.<br>• Ensure all work adheres to safety protocols, especially when working in high-voltage environments.<br>• Provide support in a calibration lab setting, leveraging prior experience to enhance operations.<br>• Utilize organizational skills to prioritize and manage multiple tasks effectively.<br>• Work with Microsoft Office Suite to document processes and communicate findings.
<p>We are looking for a dedicated Administrative / Customer Service Representative to join our team in the Mechanicsburg area. In this role, you will be responsible for providing exceptional support to customers and assisting the sales department with various administrative tasks. This position requires a motivated and detail-oriented individual who excels in communication and thrives in a dynamic work environment.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly and professionally to customer inquiries.</p><p>• Prepare accurate quotations and process sales orders, purchase orders, and invoices efficiently.</p><p>• Coordinate with suppliers and manufacturers to obtain product details, pricing, and availability.</p><p>• Maintain and update customer records to ensure accurate documentation and seamless follow-up.</p><p>• Perform order entry.</p><p>• Collaborate with manufacturers to expedite orders and meet customer deadlines.</p><p>• Support the sales team by tracking orders, managing delivery schedules, and addressing customer requests.</p><p>• Provide technical support, product recommendations, and detailed information to customers.</p><p>• Handle additional administrative tasks to support both sales and service departments.</p>
<p><strong>Job Summary:</strong></p><p>We are seeking a <strong>Bilingual Customer Service Representative (English-Spanish)</strong> to provide exceptional service to a diverse customer base. The ideal candidate will be fluent in both English and Spanish and skilled in communicating clearly and professionally across various channels including phone, email, and chat. You will assist customers with inquiries, resolve concerns, and ensure a positive customer experience.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to customer inquiries in <strong>both English and Spanish</strong> via phone, email, chat, or in-person.</li><li>Provide accurate information regarding products, services, billing, and policies.</li><li>Resolve customer complaints efficiently while maintaining a positive and empathetic attitude.</li><li>Document all customer interactions and maintain up-to-date records in our CRM system.</li><li>Escalate complex issues to supervisors or appropriate departments when necessary.</li><li>Adhere to company policies, procedures, and performance standards.</li><li>Maintain a thorough knowledge of company products and services to better assist customers.</li><li>Meet individual and team performance goals such as call resolution time, customer satisfaction, and productivity metrics.</li></ul><p><br></p>
We are looking for dedicated Customer Service Representatives to join a dynamic credit union call center in Edgewood, Maryland. In this long-term contract position, you will play a vital role in ensuring member satisfaction by delivering exceptional service and resolving inquiries efficiently. This role offers the opportunity to make a meaningful impact on the financial well-being of members while working in a collaborative and detail-oriented environment.<br><br>Responsibilities:<br>• Handle incoming member calls with care and efficiency, aiming for first-call resolution and a positive experience.<br>• Provide accurate and detailed information by leveraging established procedures and available tools.<br>• Address member concerns effectively, offering appropriate solutions and escalating issues when necessary.<br>• Adhere to security protocols while verifying member identities before assisting with their inquiries.<br>• Review member profiles in the core data system to identify previous interactions and ensure seamless service.<br>• Assess member needs, recommend suitable services or loan products, and promote automated solutions.<br>• Inform members about ongoing promotions and account offerings, enhancing their understanding of available benefits.<br>• Resolve financial and non-financial account discrepancies and update member records with call details.<br>• Meet service goals and manage multiple call queues efficiently.<br>• Uphold credit union policies and procedures while ensuring accuracy in account corrections and calculations.
