<p>This role supports the administration and organization of service and general contract records, with a focus on auditing, validation, and lifecycle management within the company’s new Contract Lifecycle Management (CLM) system. The associate will review and reconcile existing contracts against SAP purchase orders, ensuring data accuracy, identifying missing or duplicate records, and maintaining compliant documentation.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Audit and organize contract documentation in the new CLM system launched in July; identify and resolve gaps caused by records not on file.</li><li>Compare and verify contracts against SAP orders to ensure completeness and alignment.</li><li>Review and analyze contract language and formation to determine which documents should be retained or discarded.</li><li>Maintain accurate records and proper storage practices in compliance with company policy.</li><li>Support contract review and data reconciliation for state, local, and federal customers (majority federal).</li></ul><p><br></p>
We are seeking a skilled Collections Specialist to join our team. This individual will be responsible for facilitating effective communication with customers regarding outstanding payments, while ensuring the accuracy of financial records. The ideal candidate will have experience in collections and accounting, along with strong communication and organizational capabilities. <br> Key Responsibilities: Contact customers through phone and email to address overdue payments and discuss payment options. Maintain comprehensive records of customer payment status and collection activities. Process incoming payments and perform reconciliations for customer accounts. Work with internal teams, such as sales, to resolve credit issues and develop payment strategies. Participate in regular reviews of accounts receivable to maintain alignment across departments. Escalate delinquent accounts and unresolved matters to management as needed. Collaborate with team members to ensure company standards are met. Assist management with any tasks related to account collections.
<p><strong>About the Role:</strong></p><p> We are seeking a knowledgeable and detail-oriented <strong>Payroll Specialist</strong> to join our team. The ideal candidate will be responsible for ensuring accurate and timely processing of payroll, maintaining compliance with federal and state regulations, and providing exceptional support to employees regarding payroll matters. This position offers a great opportunity for someone who enjoys working with numbers, problem-solving, and supporting internal teams.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Process biweekly/semimonthly payroll for exempt and non-exempt employees</li><li>Review and verify timecards, deductions, benefits, and other pay-related items for accuracy</li><li>Maintain employee payroll records and ensure confidentiality of all payroll data</li><li>Manage garnishments, taxes, and other deductions in compliance with state and federal laws</li><li>Reconcile payroll accounts and prepare related journal entries</li><li>Generate and distribute payroll reports to management and accounting as needed</li><li>Assist with year-end payroll tasks, including W-2s and other filings</li><li>Respond to employee payroll inquiries promptly and professionally</li><li>Stay current on payroll laws and regulations to ensure compliance</li></ul><p><br></p>
<p><strong>Accounts Payable Specialist</strong></p><p><strong>Location:</strong> Columbia, Pennsylvania</p><p><strong>Job Type:</strong> Long-Term Contract</p><p><br></p><p>We are seeking an experienced Accounts Payable Specialist to join our team in Columbia, Pennsylvania. This long-term contract opportunity is perfect for someone with a solid background in accounts payable, excellent attention to detail, and proficiency in automated systems such as Medius. You will play a vital role in ensuring the organization’s financial operations run smoothly and accurately.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Process and verify invoices, ensuring proper coding, timely payment, and compliance with company policies.</li><li>Utilize <strong>Medius</strong> and other automation tools to streamline accounts payable workflows and enhance efficiency.</li><li>Manage account coding while maintaining accurate records for all financial transactions.</li><li>Handle <strong>Automated Clearing House (ACH)</strong> payments and oversee check runs.</li><li>Collaborate with internal teams to resolve discrepancies and ensure accurate payment processing.</li><li>Monitor accounts payable workflows to maintain efficient and error-free operations.</li><li>Provide support during audits by preparing and organizing accurate documentation.</li><li>Stay up-to-date on the latest accounts payable procedures, automation tools, and compliance regulations.</li><li>Assist in improving processes by leveraging the capabilities of Medius and other financial systems.</li></ul><p>If interested, please send resume to Marcella @ marcella.pachuilo@roberthalf com</p>
<p><strong>About the Role:</strong></p><p> We’re looking for a proactive and customer-focused <strong>Collections Specialist</strong> to join our team. This individual will be responsible for managing past-due accounts, maintaining positive client relationships, and ensuring timely collection of outstanding balances. The ideal candidate has strong communication skills, attention to detail, and the ability to problem-solve while maintaining professionalism and empathy.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Contact customers regarding past-due accounts via phone, email, and written correspondence</li><li>Negotiate and set up payment arrangements while maintaining positive customer relationships</li><li>Research and resolve billing discrepancies or disputed charges</li><li>Maintain accurate records of all collection activity in the system</li><li>Collaborate with the accounting and sales teams to address payment issues</li><li>Monitor aging reports and identify high-risk accounts</li><li>Escalate unresolved accounts to management or third-party collection agencies as needed</li><li>Ensure compliance with all company policies and collection regulations (FDCPA and state laws)</li></ul><p><br></p>
<p>Are you numbers-savvy with a knack for building strong client relationships? Do you take pride in accurate billing, timely collections, and balancing the books down to the penny? We’re looking for a motivated Accounts Receivable Specialist to join our growing finance team in Mechanicsburg, PA! In this key role, you’ll manage the full cycle of receivables—ensuring invoices go out right, payments come in on time, and our customers stay happy.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Generate and distribute customer invoices accurately and promptly</li><li>Apply payments, reconcile accounts, and monitor aging reports</li><li>Proactively follow up on past-due accounts and resolve billing discrepancies</li><li>Partner with sales and customer service teams to ensure smooth payment processing</li><li>Assist with month-end closing, reporting, and audit support</li><li>Maintain clean, organized records for all AR transactions</li></ul><p><br></p>
<p>We are looking for an experienced Accounts Payable Specialist to join our team in Baltimore, Maryland. In this role, you will handle a variety of accounting tasks related to accounts payable while ensuring accuracy, organization, and compliance. This is a long-term contract position ideal for someone who thrives in a detail-oriented environment.</p><p><br></p><p>Responsibilities:</p><p>• Perform accurate and timely entry of accounts payable invoices into the accounting system.</p><p>• Scan and upload invoice images into the designated imaging system for record-keeping.</p><p>• Apply general ledger knowledge to code payables appropriately.</p><p>• Address vendor inquiries and resolve payment discrepancies efficiently.</p><p>• Reconcile vendor statements and ensure alignment with financial records.</p><p>• Assist in the preparation and distribution of weekly check disbursements.</p><p>• Sort and distribute incoming mail to the appropriate departments.</p><p>• Ensure compliance with accounts payable regulations, including managing W9s and 1099s.</p><p>• Meet month-end and year-end processing deadlines as required by the accounting department.</p><p>• Adhere to organizational policies and accounting principles while maintaining a positive and collaborative work environment.</p>
<p><strong>Job Summary</strong></p><p><strong>We are seeking a diligent and detail-oriented Data Entry Specialist to support our team by managing, entering, and maintaining accurate data in our systems. This role plays a key part in ensuring data integrity, supporting departmental operations, and enabling informed business decisions.</strong></p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Accurately enter data from various sources into company databases and software</strong></li><li><strong>Review and verify information for completeness and accuracy</strong></li><li><strong>Maintain, update, and organize electronic and paper files</strong></li><li><strong>Assist with data cleanup and quality assurance projects</strong></li><li><strong>Communicate with team members for clarification and follow-up on missing/incomplete data</strong></li><li><strong>Perform routine administrative duties such as scanning, copying, and filing as required</strong></li><li><strong>Maintain confidentiality and security of all data</strong></li></ul><p><br></p>
<p>We are seeking a highly organized and proactive <strong>Office Manager</strong> to join our team in Baltimore. This is a <strong>temp-to-hire opportunity</strong> for a professional who thrives in a fast-paced environment and enjoys managing day-to-day office operations while supporting leadership and staff.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Oversee daily office operations, ensuring a smooth and efficient workflow.</li><li>Manage scheduling, correspondence, and administrative support for leadership.</li><li>Handle vendor relationships, office supply inventory, and equipment maintenance.</li><li>Assist with basic HR functions such as onboarding and maintaining personnel records.</li><li>Coordinate meetings, prepare reports, and maintain organized filing systems.</li></ul><p><br></p>
<p>We are looking for a detail-oriented <strong>Part-TIme</strong> <strong>Payroll Clerk</strong> to join our team on a contract basis in Lancaster, Pennsylvania. This part-time role requires flexibility throughout the week, with mandatory availability on Wednesdays to support payroll operations. The ideal candidate will have experience with accounting systems and payroll software, ensuring accurate and efficient processing of employee compensation.</p><p><br></p><p>Responsibilities:</p><p>• Process weekly payroll using ADP Workforce Now, Ceridian Dayforce, and other payroll systems.</p><p>• Ensure compliance with payroll regulations and auditing standards.</p><p>• Manage accounts payable and perform accurate calculations for employee benefits.</p><p>• Utilize accounting software to maintain organized financial records.</p><p>• Collaborate with team members to resolve payroll discrepancies and employee inquiries.</p><p>• Verify timesheets and attendance records for accuracy in payroll processing.</p><p>• Generate payroll reports for management review and decision-making.</p><p>• Assist with benefit administration and related payroll tasks.</p><p>• Conduct regular audits to ensure payroll data integrity.</p>
<p>Are you detail-oriented, organized, and good at keeping track of things? We’re looking for an Inventory Clerk to join a team in Mechanicsburg, PA! In this key role, you’ll manage inventory records, track stock levels, and help ensure that our operations run efficiently. You’ll be the go-to person for accurate inventory data, helping the company deliver products and services seamlessly.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Track and maintain accurate inventory records in the system</li><li>Perform cycle counts and physical inventories</li><li>Monitor stock levels and notify management of discrepancies or low stock</li><li>Assist in receiving, storing, and organizing inventory items</li><li>Coordinate with purchasing, warehouse, and operations teams to ensure inventory accuracy</li><li>Prepare reports on inventory status, discrepancies, and trends</li><li>Maintain a clean, safe, and organized inventory area</li></ul><p><br></p>
<p>We are looking for a detail-oriented Accounts Payable Clerk to join our team in Baltimore, Maryland. In this role, you will be responsible for managing and processing vendor invoices, ensuring accuracy in data entry, and maintaining strong communication with vendors to resolve discrepancies. This is a long-term contract position offering the opportunity to work in a dynamic environment.</p><p><br></p><p>Responsibilities:</p><p>• Accurately process and code vendor invoices in compliance with company policies.</p><p>• Perform data entry tasks to ensure timely and precise updates to accounts payable records.</p><p>• Conduct check runs and verify payment details for vendors.</p><p>• Maintain regular communication with vendors to address and resolve invoice discrepancies.</p><p>• Utilize Excel and other software tools to track and report on accounts payable activities.</p><p>• Coordinate outreach efforts with vendors and internal teams to streamline payment processes.</p><p>• Process vendor invoices efficiently, ensuring adherence to deadlines.</p><p>• Leverage accounting systems for invoice processing and management.</p><p>• Assist in maintaining organized financial records and documentation.</p>
<p><strong>Job Summary</strong></p><p>We are seeking a skilled <strong>Office Manager</strong> to oversee daily office operations and manage our administrative staff. This pivotal role is responsible for streamlining processes, supporting business goals, and ensuring that all office functions run efficiently. The ideal candidate possesses strong leadership abilities, problem-solving skills, and keen attention to detail.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Supervise, train, and mentor administrative and office support staff</li><li>Develop and implement office policies, procedures, and best practices</li><li>Oversee scheduling, correspondence, and records management</li><li>Maintain a well-organized, safe, and productive work environment</li><li>Support management with report generation and data analysis as needed</li><li>Ensure company compliance with all relevant regulations and standards</li><li>Collaborate with other departments to drive operational excellence</li></ul><p><br></p>
<p><strong>Job Summary</strong></p><p>We are seeking a skilled <strong>Office Manager</strong> to oversee daily office operations and manage our administrative staff. This pivotal role is responsible for streamlining processes, supporting business goals, and ensuring that all office functions run efficiently. The ideal candidate possesses strong leadership abilities, problem-solving skills, and keen attention to detail.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Supervise, train, and mentor administrative and office support staff</li><li>Develop and implement office policies, procedures, and best practices</li><li>Oversee scheduling, correspondence, and records management</li><li>Maintain a well-organized, safe, and productive work environment</li><li>Support management with report generation and data analysis as needed</li><li>Ensure company compliance with all relevant regulations and standards</li><li>Collaborate with other departments to drive operational excellence</li></ul><p><br></p>
<p>We’re seeking a detail-driven <strong>Accounts Payable Clerk</strong> to support our growing team in New Freedom, Pennsylvania. In this part-time contract role, you’ll play a key part in maintaining accurate financial records, ensuring smooth invoice processing, and supporting critical compliance and reconciliation tasks. If you thrive in a fast-paced industrial environment and enjoy keeping numbers in perfect order, we’d love to hear from you!</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Process vendor invoices with accuracy and attention to detail.</li><li>Match purchase orders, packing slips, and invoices to ensure complete and correct documentation.</li><li>Review invoices for proper coding, approvals, and tax classifications.</li><li>Prepare and execute weekly payment runs with precision.</li><li>Communicate with vendors, resolving questions or discrepancies quickly and professionally.</li><li>Maintain organized AP files for efficient retrieval and audit readiness.</li><li>Reconcile vendor statements to keep accounts accurate and up to date.</li><li>Verify sales tax and help identify taxable vs. exempt transactions.</li><li>Collect and manage exemption certificates when required.</li><li>Assist with monthly and quarterly sales tax filings by preparing supporting documentation.</li></ul><p><br></p>
<p>Robert Half is recruiting Court Runners for a long-term, part-time contract opportunity. Ideal candidates will have an associates or bachelor’s degree and an interest in the legal field. Those earning currently earning their degree are also encouraged to apply!</p><p> </p><p>This position will involve visiting local courts daily or multiple times a week and review court filings. Court Runners will collect legal documents based on requirements established through training on the key filings, rulings, and data. They will scan the documents into a database for client access. Court Runners will be interacting with key court personnel to ensure getting appropriate and speedy access to relevant documents.</p><p> </p><p>Project Details:</p><p>• Hourly pay rate: $20 /hour</p><p>• Start Date: December 2025</p><p>• Location: onsite in Gettysburg, PA</p><p>• Duration: 1+ year, with the possibility of extension</p><p>• Work Hours: Monday – Friday, part-time varied hours/week during first shift business hours (Approximately 5 hours per week)</p><p> </p><p>Requirements:</p><p>• Associates Degree, Bachelor’s degree, paralegal certificate/degree (completed or in progress)</p><p>• 2+ years of experience in a professional office environment</p><p>• Experience with Outlook, Excel, and scanning documents</p><p>• Strong communication skills to meet with court personnel</p>
We are looking for a detail-oriented Accounts Receivable Clerk to join our team on a contract basis in Baltimore, Maryland. In this role, you will manage media invoices, ensure billing accuracy, and collaborate with various departments to streamline payment processes. This position also involves general administrative responsibilities to support the team effectively.<br><br>Responsibilities:<br>• Review and verify the accuracy of media invoices before submitting billing packets for payment within tight deadlines.<br>• Communicate with the accounts payable team to provide updates on the status of billing packets.<br>• Identify and address discrepancies in invoices, notifying media team members when necessary.<br>• Maintain open communication with account teams to track the progress of invoice packets and resolve any issues.<br>• Follow up with representatives and account teams to collect missing invoices or additional information.<br>• Keep detailed records of invoice changes and correspondence with account teams.<br>• Assist with sorting and distributing mail and packages as part of administrative support.<br>• Perform other related duties as assigned to support the department.
<p>Are you detail-oriented, organized, and quick on the keyboard? We’re looking for a Data Entry Clerk to join our team in Gettysburg, PA! In this important role, you’ll help keep our information accurate, up-to-date, and ready for decision-making. You’ll work closely with multiple departments to enter, verify, and maintain key business data that supports smooth operations every day.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Accurately enter, update, and maintain data in company systems and spreadsheets</li><li>Verify data for accuracy and completeness before entry</li><li>Perform regular data reviews and corrections as needed</li><li>Maintain confidentiality of sensitive information</li><li>Assist with report generation and record keeping</li><li>Communicate with team members to resolve discrepancies or missing information</li><li>Support other administrative and clerical tasks as needed</li></ul><p><br></p>
A well-known credit union is seeking multiple Customer Service Representatives to assist their call center! <br><br>Essential Duties and Responsibilities:<br><br>• Handle a large volume of inbound and outbound telephone calls while providing courteous and personal service. <br>• Take ownership of every member interaction supporting first call resolution. <br>• Provide accurate, valid and complete information by using the correct procedures and available tools. <br>• Follow communication procedures, guidelines and policies. <br>• Handle member complaints, providing appropriate solutions. <br>• Adhere to established security procedures when verifying members prior to addressing their call. <br>• Carefully review member profile on core data and workflow computer system to reference member sales or service records to identify any previous issues that might assist with resolving their call. <br>• Analyze member needs, match services and loan products as needed, and promote automated services. Refer new accounts, new suffixes, and complete applications for automated services based on member needs. <br>• Provide detailed information to members on all Credit Union promotions and special account offerings.<br>• Respond to members’ questions; resolve both financial and non-financial account discrepancies. <br>• Update member records with details of the call and the response. <br>• Meet specific, measurable service goals and handle multiple call queues. <br>• Adhere to and uphold all policies and procedures of the credit union. <br>• Correct errors on member’s accounts; calculate penalties and dividends, when required. <br>• Review account memos to ensure they are current and applicable.
<p>We are looking for a Project Assistant with Customer Service and Administrative experience to join our team in the Mechanicsburg area. In this role, you will be responsible for providing exceptional support to customers, project management, data entry and administrative support. This position requires a motivated and detail-oriented individual who excels in communication and thrives in a dynamic work environment.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly and professionally to customer inquiries.</p><p>• Prepare accurate quotations and process sales orders, purchase orders, and invoices efficiently.</p><p>• Coordinate with suppliers and manufacturers to obtain product details, pricing, and availability.</p><p>• Maintain and update customer records to ensure accurate documentation and seamless follow-up.</p><p>• Perform order entry.</p><p>• Collaborate with manufacturers to expedite orders and meet customer deadlines.</p><p>• Support the sales team by tracking orders, managing delivery schedules, and addressing customer requests.</p><p>• Provide technical support, product recommendations, and detailed information to customers.</p><p>• Handle additional administrative tasks to support both sales and service departments.</p>
<p>We are looking for a detail-oriented <strong>Customer Service</strong> to join our team in Leola, Pennsylvania. The Customer Service Representative (CSR) is the first point of contact for homeowners, retailers, and community managers within the manufactured housing industry. This role is responsible for providing exceptional customer support by answering questions, processing service requests, resolving issues, and ensuring positive customer experiences. The CSR will act as a liaison between customers, internal departments (sales, service, production), and external partners to ensure that homes and related services are delivered and maintained at the highest level of quality.</p><p><strong>Key Responsibilities</strong></p><ul><li>Respond promptly and professionally to customer inquiries via phone, email, and in-person interactions.</li><li>Assist homeowners, retailers, and communities with warranty claims, service requests, and product questions.</li><li>Coordinate with service technicians, parts coordinator(s), purchasing department and production teams to schedule repairs and ensure timely resolution of issues.</li><li>Maintain accurate records of all customer interactions, complaints, and resolutions in ERP systems.</li><li>Educate customers on warranty coverage, maintenance guidelines, and proper home care.</li><li>Process orders for replacement parts and track shipments to ensure timely delivery.</li><li>Handle escalated concerns with professionalism and work toward fair resolutions.</li><li>Collaborate with sales and manufacturing teams to communicate customer feedback for continuous improvement.</li><li>Ensure compliance with federal, state, and company regulations specific to manufactured housing.</li><li>Support special projects, service campaigns, and customer satisfaction initiatives.</li></ul><p><br></p>
<p>Are you an experienced <strong>Call Center Representative</strong> looking for a fulfilling career opportunity with room for growth? Join a dynamic organization where your expertise in customer service will make a difference in helping customers resolve issues, get answers, and feel supported. This <strong>temporary-to-hire opportunity</strong> offers stability, career progression, and the potential for hybrid work after permanent placement!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide outstanding customer service by answering inbound calls, assisting customers with inquiries, and resolving complaints in a timely and professional manner.</li><li>Document interactions accurately in the system and update customer records as necessary.</li><li>Work collaboratively with team members to ensure excellent service delivery that meets quality standards.</li><li>Maintain a positive and empathetic demeanor, even in high-pressure scenarios, to support customer satisfaction.</li></ul><p><strong>Why Apply?</strong></p><ul><li><strong>Career Growth:</strong> Opportunity to transition into a permanent role.</li><li><strong>Potential for Hybrid Work:</strong> Onsite role to start, with the possibility of transitioning to hybrid work arrangements after permanent hire.</li><li><strong>Supportive Environment:</strong> Join a team dedicated to excellent customer service and employee professional growth.</li><li><strong>Competitive Pay:</strong> Earn a competitive salary with a clear pathway to full-time benefits after being hired permanently.</li></ul><p><br></p>
<p>The <strong>Bilingual Spanish Customer Service Representative</strong> provides exceptional customer support in both English and Spanish. This position plays a key role in ensuring customer satisfaction by handling inquiries, resolving issues, and delivering accurate information about products and services. The ideal candidate is professional, patient, and able to communicate clearly in both languages.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to customer inquiries via phone, email, chat, or in person in both English and Spanish.</li><li>Provide product, service, and account information accurately and efficiently.</li><li>Handle customer complaints, process orders, and assist with billing or service requests.</li><li>Translate and interpret customer communications or documentation as needed.</li><li>Maintain and update customer records, documenting all interactions in the CRM system.</li><li>Collaborate with internal departments (sales, operations, billing, technical support) to resolve customer concerns.</li><li>Meet or exceed performance goals, including response time, accuracy, and customer satisfaction.</li><li>Identify and communicate opportunities for process or service improvements.</li><li>Represent the company in a positive and professional manner at all times.</li></ul><p><br></p>
<p>We are looking for a detail-oriented <strong>Partnership Accountant</strong> to join our team in Lancaster, Pennsylvania. This role requires a strong background in accounting practices and the ability to manage financial processes effectively. The ideal candidate will play a critical role in ensuring accurate reporting, payroll processing, and budget coordination.</p><p><br></p><p>Responsibilities:</p><p>• Generate comprehensive monthly, quarterly, and annual financial reports, including specialized reporting as needed.</p><p>• Process payroll efficiently and ensure timely distribution.</p><p>• Review, approve, and process invoices while maintaining accurate records.</p><p>• Coordinate the annual budget development process and submit finalized budgets to relevant agencies.</p><p>• Set up accounting records for newly established communities and manage closures when necessary.</p><p>• Prepare detailed financial statements to support year-end audit procedures.</p><p>• Provide guidance to new Community Managers regarding their accounting responsibilities.</p><p>• Perform construction draws and monitor expenses related to construction projects.</p><p>• Incorporate organizational policies on racial equity, diversity, and inclusion into departmental decisions and practices. Partnership</p>
<p>We are looking for a dedicated Personal Lines Customer Service Representative to join our client in the Lancaster, Pennsylvania area. This role involves assisting clients with their insurance needs, ensuring efficient service, and maintaining compliance with agency and carrier policies. The ideal candidate will thrive in a collaborative environment and be committed to delivering exceptional customer experiences.</p><p><br></p><p>Responsibilities:</p><p>• Provide support to the service assistant by managing client tasks from the Personal Lines service inbox.</p><p>• Assist clients with filing auto and home insurance claims and address billing inquiries.</p><p>• Update payment plans and follow up on property inspections to ensure compliance with agency processes.</p><p>• Write and review policies for existing clients, adhering to underwriting guidelines and completing necessary checklists.</p><p>• Conduct policy reviews, identify opportunities for cross-selling or upselling, and work to retain existing client policies.</p><p>• Record customer interactions in the agency management system.</p><p>• Organize daily priorities using desk management standards and maintain a streamlined workflow.</p><p>• Collaborate with the Personal Lines Sales and Service teams to achieve shared goals and enhance customer satisfaction.</p><p>• Build positive relationships with carrier personnel to ensure smooth operations.</p>
