A well-known credit union is seeking multiple Customer Service Representatives to assist their call center! Essential Duties and Responsibilities: • Handle a large volume of inbound and outbound telephone calls while providing courteous and personal service. • Take ownership of every member interaction supporting first call resolution. • Provide accurate, valid and complete information by using the correct procedures and available tools. • Follow communication procedures, guidelines and policies. • Handle member complaints, providing appropriate solutions. • Adhere to established security procedures when verifying members prior to addressing their call. • Carefully review member profile on core data and workflow computer system to reference member sales or service records to identify any previous issues that might assist with resolving their call. • Analyze member needs, match services and loan products as needed, and promote automated services. Refer new accounts, new suffixes, and complete applications for automated services based on member needs. • Provide detailed information to members on all Credit Union promotions and special account offerings.• Respond to members’ questions; resolve both financial and non-financial account discrepancies. • Update member records with details of the call and the response. • Meet specific, measurable service goals and handle multiple call queues. • Adhere to and uphold all policies and procedures of the credit union. • Correct errors on member’s accounts; calculate penalties and dividends, when required. • Review account memos to ensure they are current and applicable.

• Proficiency in operating call center systems and handling customer inquiries effectively.• Demonstrable experience in a call center customer service setting.• Exceptional communication skills, both written and verbal, to clearly address customer issues.• Strong problem-solving skills to identify customer needs and provide appropriate solutions.• Ability to work under pressure, manage high call volumes, and maintain a positive attitude.• Proficiency in using computer systems, including Microsoft Office Suite and CRM software.• Excellent interpersonal skills to build rapport with customers and provide a positive experience.• Flexibility to work in shifts, during weekends, or on holidays, if required.• Understanding of the financial services industry to provide accurate information to customers.• High school diploma or equivalent education level.• Familiarity with industry-specific regulations and guidelines.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Edgewood, MD
onsite
Temporary
18.00 - 22.00 USD / Hourly
A well-known credit union is seeking multiple Customer Service Representatives to assist their call center! Essential Duties and Responsibilities: • Handle a large volume of inbound and outbound telephone calls while providing courteous and personal service. • Take ownership of every member interaction supporting first call resolution. • Provide accurate, valid and complete information by using the correct procedures and available tools. • Follow communication procedures, guidelines and policies. • Handle member complaints, providing appropriate solutions. • Adhere to established security procedures when verifying members prior to addressing their call. • Carefully review member profile on core data and workflow computer system to reference member sales or service records to identify any previous issues that might assist with resolving their call. • Analyze member needs, match services and loan products as needed, and promote automated services. Refer new accounts, new suffixes, and complete applications for automated services based on member needs. • Provide detailed information to members on all Credit Union promotions and special account offerings.• Respond to members’ questions; resolve both financial and non-financial account discrepancies. • Update member records with details of the call and the response. • Meet specific, measurable service goals and handle multiple call queues. • Adhere to and uphold all policies and procedures of the credit union. • Correct errors on member’s accounts; calculate penalties and dividends, when required. • Review account memos to ensure they are current and applicable.
2025-12-15T22:49:03Z