<p>Payment Operations Specialist </p><p>this position focuses on handling transaction workflows, researching payment-related issues, and maintaining accurate records across multiple payment channels. The role also plays an important part in meeting regulatory expectations, minimizing risk, and partnering with internal teams to keep payment operations running smoothly.</p><p><br></p><p>Responsibilities:</p><p>• Execute daily payment activities across various transaction types, ensuring items are handled accurately and within established deadlines.</p><p>• Review and resolve payment-related exceptions by researching discrepancies, recalls, disputes, and other transaction issues.</p><p>• Monitor transactions for unusual activity, escalate potential concerns, and support fraud prevention efforts through timely follow-up.</p><p>• Complete screening and decision-making tasks related to payment reviews in accordance with internal controls and regulatory standards.</p><p>• Reconcile payment records against supporting data, identify imbalances, and take action to correct outstanding differences.</p><p>• Work closely with business partners and internal departments to promote efficient processing and clear resolution of payment matters.</p><p>• Maintain thorough documentation of investigations, adjustments, and operational activity to support audit and compliance needs.</p>
<p>We are looking for a detail-oriented Sales Support Specialist to support daily sales and customer operations activities in Maryland. This role is ideal for someone who enjoys balancing customer communication, order accuracy, and hands-on coordination in a fast-moving onsite environment. The person in this role will work closely with internal teams to keep orders, deliveries, and account support running smoothly while helping strengthen long-term customer relationships.</p><p><br></p><p>Responsibilities:</p><p>• Process customer orders accurately in an Oracle-based system while verifying pricing, purchase orders, and other key transaction details.</p><p>• Prepare customer pickup requests by locating and pulling items efficiently to support timely order fulfillment.</p><p>• Organize delivery activity by coordinating driver schedules and helping plan accurate next-day routing.</p><p>• Follow up with customers regarding shipment status, delivery confirmation, and overall service satisfaction.</p><p>• Work across warehouse, shipping, logistics, production, sales, and credit teams to resolve issues and maintain smooth order flow.</p><p>• Support account growth by identifying sales opportunities, recommending additional products or services, and building strong customer rapport.</p><p>• Maintain precise records and update order information promptly to reduce errors and improve service reliability.</p><p>• Assist with light physical tasks, including moving materials up to 25 pounds when needed in the course of order handling.</p>
<p>This role is ideal for a detail-oriented professional who enjoys working with customers, analyzing account information, and ensuring accurate and timely cash collections. The successful candidate will have strong organizational skills, excellent communication abilities, and the ability to manage multiple priorities in a fast-paced environment.</p><p><br></p><p>Why This Opportunity:</p><p>Join a collaborative team where your accounting expertise, customer service skills, and attention to detail will directly contribute to the organization’s financial success. This position offers the opportunity to work with a variety of accounting functions while continuing to develop your AR and collections experience.</p><p>Provide your feedback on BizChat</p><p><br></p><p>Responsibilities:</p><ul><li>Process customer payments, apply cash receipts, and maintain accurate accounts receivable records.</li><li>Monitor outstanding balances and perform collection activities through phone calls and email correspondence.</li><li>Research and resolve invoice discrepancies, payment issues, and account questions.</li><li>Prepare account reconciliations, aging reports, and other AR-related reports.</li><li>Communicate with customers and internal teams to resolve billing concerns and ensure timely payments.</li><li>Maintain accurate customer account information and update records as needed.</li><li>Assist with month-end closing activities, including account analysis and reporting.</li><li>Support process improvements to increase efficiency and accuracy within the AR function.</li></ul><p><br></p>