83 results for Communications Specialist in Woodbridge, NJ

Sr. Inside Sales Specialist We are looking for a highly motivated and detail-oriented Sr. Inside Sales Specialist to join our client's team in the Woodbridge, New Jersey area. In this role, you will manage incoming sales inquiries, coordinate with contractors and project managers, and ensure seamless communication throughout the sales process. This is an excellent opportunity for a sales expert to thrive in a fast-paced environment while handling multiple accounts and high-value bids. Salary is 60,000-70,000. Responsibilities:• Respond promptly to inbound inquiries from residential and commercial clients regarding bike rack solutions.• Collaborate with contractors and project managers to prepare accurate quotes for competitive bidding processes.• Maintain consistent follow-up with clients to ensure smooth communication and satisfaction.• Track and update all sales activities using Microsoft Dynamics, ensuring accuracy and organization.• Manage a high volume of sales opportunities, typically handling 50 or more at any given time.• Oversee bids ranging from $10,000 to several hundred thousand dollars, ensuring alignment with client needs.• Attend industry trade shows 1-2 times annually to network and showcase products.• Ensure documentation and processes are maintained to support efficient sales operations. Benefits:<ul><li>Healthcare Benefits (Health, Vision, Dental)</li><li>HSA dollar for dollar match</li><li>10-15 Paid Holidays Off</li><li>2 weeks PTO</li><li>Short/Long Term Disability 100% Company Paid</li><li>Life Insurance 100% Company Paid</li><li>401K</li><li>Great Employee Discounts</li></ul>

Collections Specialist We are looking for a dedicated Collections Specialist to join our team. In this position, you will play a key role in managing the accounts receivable process, ensuring timely communication with customers, and maintaining accurate financial records. This role requires a proactive and detail-oriented individual who thrives in a collaborative environment and is committed to delivering exceptional results. Responsibilities:• Manage the end-to-end collections process, including communicating with customers regarding overdue balances and resolving discrepancies.• Conduct regular analysis of aged accounts receivable and provide recommendations to reduce outstanding balances.• Respond to customer inquiries regarding account issues, offering detailed support and maintaining thorough documentation of all interactions.• Collaborate with internal teams, including Sales and Support, to address and resolve customer concerns efficiently.• Identify and escalate high-priority issues, ensuring appropriate resolution by directing tasks to relevant teams.• Review and analyze customer payment reports to identify trends and areas for improvement.• Mentor and train departmental staff to enhance team performance and knowledge.• Implement strategies to improve collections processes and maintain compliance with company policies.

Medical Accounts Receivable Specialist We are offering a great opportunity in the Healthcare industry for a Medical Accounts Receivable Specialist or a CPC Coder at our Monmouth County, New Jersey location. As a Medical Accounts Receivable Specialist, you will be responsible for managing patients' claims that have been submitted to third-party payors, ensuring adherence to quality and quantity standards of the practice and industry regulations. Responsibilities: • Engage in the follow-up of patients’ claims that have not been fully adjudicated or have been denied.• Uphold the quality and quantity standards of the practice as well as industry regulations.• Interpret and comprehend all types of ERAs, EOBs, or any other third-party payor correspondence.• Utilize this information to take necessary actions for the final adjudication of patients’ claims.• Demonstrate a basic understanding of CPT and ICD coding.• Demonstrate knowledge of rudimentary medical terminology.• Exhibit excellent judgment and decision-making skills.• Identify trends and provide immediate feedback to the AR Team Lead or AR Revenue Cycle Manager.• Exhibit problem-solving, prioritization, and organizational skills.• Demonstrate reliability, accuracy, and efficiency when dealing with patients or third-party payors.• Understand current insurance guidelines and policies.• Comprehend the terms of any contract between the facility and its third-party payors when relevant.• Demonstrate excellent verbal and written communication skills.• Exhibit excellent interpersonal skills.

Credit & Collections Specialist A client in White Plains, NY is seeking an experienced Collections and Credit Specialist to join their dynamic team. This professional will play a critical role in managing the company's credit policy to minimize financial risk and ensure timely collection of outstanding payments. The ideal candidate will possess exceptional communication and negotiation skills, strong analytical abilities, and a commitment to maintaining positive client relationships.Responsibilities:<ul><li>Manage and administer the collections process, including reaching out to clients to secure overdue payments in a timely and professional manner.</li><li>Analyze customer accounts to identify outstanding balances and reconcile discrepancies or disputes.</li><li>Evaluate creditworthiness of potential clients through analysis of financial statements, credit reports, and client applications.</li><li>Lead conversations regarding payment plans, terms, and conditions with customers to reduce risk while ensuring continued business relationships.</li><li>Process credit applications and maintain organized records of approvals, transactions, and customer correspondence.</li><li>Provide periodic reports on credit and collections activity, success rates, aged receivables, and risk exposure to management.</li><li>Collaborate with internal teams, such as sales and customer service, to resolve account issues and support a seamless customer experience.</li><li>Stay updated on relevant laws, regulations, and best practices in credit management and collections.</li><li>Respond to inquiries regarding billing issues and resolve disputes efficiently and effectively</li></ul>

Legal Billing Specialist A busy firm in the Florham Park area is looking for a Legal Billing Specialist to join their firm. This Legal Billing Specialist will get the chance to join a great team that offers flexible working schedule and career advancement. The ideal Legal Billing Specialist will have prior experience with e-billing as well as platforms such as Aderant. This Legal Billing Specialist will reporting Billing Manager and work amongst a team of 3 others. Other responsibilities of this Legal Billing Specialist will include but not be limited to: Responsibilities:• Prepare, review, and send client invoices based on attorney time entries and associated expenses.• Ensure invoices align with client guidelines, including proper coding and formatting requirements.• Manage electronic billing (e-billing) platforms, such as Aderant. • Monitor and track attorney billable hours and expenses while verifying time entry accuracy.• Generate detailed billing reports for attorneys and management to support decision-making.• Address rejected invoices or billing disputes by directly liaising with clients and attorneys.• Track outstanding invoices and follow up on overdue accounts to ensure timely payments.• Maintain compliance with client billing agreements, including discounts, fee caps, and alternative fee structures.• Provide clear and detailed breakdowns of charges when requested by clients or stakeholders.• Organize and maintain accurate billing records and documentation for future reference. This Legal Billing Specialist position is paying between $80,000 and $90,000 annually depending on experience. If interested in this Legal Billing Specialist role apply today!

Accounts Payable Specialist We are looking for a detail-oriented and organized Accounts Payable Specialist to join our team. This role involves managing vendor payments, ensuring compliance with financial regulations, and supporting the overall accounts payable functions. If you have a strong background in accounting and thrive in a dynamic environment, we encourage you to apply. Responsibilities:• Process accounts payable transactions, including coding, approvals, and accurate data entry into the accounting system.• Prepare and issue disbursement checks and wire transfers in a timely manner.• Review invoices for accuracy and completeness, ensuring compliance with company policies and payment terms.• Maintain organized records by scanning and preserving invoices and other financial documents.• Handle vendor relations, including managing W-9 forms, addressing payment inquiries, and overseeing vendor credit applications.• Prepare and file 1099 tax forms in compliance with regulatory requirements.• Assist in the annual financial statement audit by compiling necessary documentation, accruals, and reports.• Provide support for financial data requests and keep management informed of any relevant issues.• Ensure all tasks are completed accurately and within established deadlines.• Perform additional duties as assigned to support the accounting team

Payroll Specialist We are seeking a Payroll Specialist to join our team in the Paper/Packaging industry, based in Jersey City, New Jersey. This role offers a long term contract employment opportunity. The Payroll Specialist will be responsible for processing payroll, maintaining employee data, and managing inquiries related to payroll. This role will also involve working with accounting software systems and handling auditing tasks. Responsibilities: • Processing payroll for multi-state employees • Utilizing ADP - Financial Services and ADP Workforce Now for payroll processing • Managing 401k - RRSP Administration • Ensuring accurate record keeping through Accounting Functions • Performing Auditing tasks related to payroll • Handling Benefit Functions • Maintaining communication with peers and external partners • Utilizing Ceridian and Dayforce for additional payroll tasks • Managing employee data in About Time software • Processing payroll on a biweekly basis.

Payroll Specialist We are looking for a dedicated Payroll Specialist to join our team on a long-term contract basis in the Union County, NJ area. In this role, you will manage payroll operations for a diverse workforce, ensuring accuracy and compliance with company policies and regulations. This is a great opportunity to work in a dynamic environment and contribute to the efficient handling of payroll processes. Responsibilities:• Process payroll for approximately 600 to 700 employees, including both union and non-union staff, across multiple states.• Handle multiple payroll cycles, including weekly, bi-weekly, and semi-monthly schedules, for three distinct payroll entities.• Utilize ADP Workforce Now and related time and attendance systems to ensure accurate payroll processing.• Manage garnishments, deductions, and 401(k) contributions to ensure compliance and timely disbursements.• Prepare and issue checks and direct deposits while maintaining meticulous records.• Reconcile payroll discrepancies and resolve employee inquiries in a timely manner.• Ensure compliance with federal, state, and local payroll regulations.• Collaborate with internal teams to improve payroll processes and maintain data integrity.• Generate detailed payroll reports and support audits as needed.

Payroll Specialist We are a leading staffing agency, partnering with a dynamic and reputable client seeking a skilled Payroll Specialist. Our client is known for their commitment to excellence and providing a positive work environment. This is an excellent opportunity for a detail-oriented and experienced Payroll Specialist to join their team. Key Responsibilities:<ul><li>Manage end-to-end payroll processing for a multi-state workforce, ensuring accuracy and compliance with federal, state, and local regulations.</li><li>Process bi-weekly and monthly payrolls, including hourly and salaried employees, in ADP Workforce Now (WFN) or similar payroll systems.</li><li>Handle employee payroll inquiries, resolving discrepancies and providing excellent customer service.</li><li>Maintain accurate employee records, including wages, deductions, and tax information.</li><li>Calculate and process employee garnishments, benefits deductions, and other withholdings.</li><li>Perform payroll audits and reconciliations to ensure data integrity.</li><li>Generate payroll reports for management and ensure compliance with reporting requirements.</li><li>Stay current with changes in payroll laws and regulations to ensure ongoing compliance.</li></ul>

Payroll Specialist We are offering a long term contract employment opportunity for a Payroll Specialist in Great Neck, New York. As a Payroll Specialist your role will involve handling payroll-related tasks, utilizing accounting software systems, and maintaining accurate records. Responsibilities:• Manage and execute bi-weekly payroll processing tasks• Utilize ADP for financial services and workforce management• Handle multi-state payroll operations ensuring compliance with state laws and regulations• Maintain precise records related to payroll and employee data• Resolve any payroll-related inquiries from employees efficiently• Monitor and ensure accuracy of payroll data entries and updates• Collaborate with the accounting team to reconcile payroll data• Ensure all payroll activities adhere to established policies and regulations• Leverage ADP-Payroll software to enhance efficiency in payroll processing• Identify and implement improvements in payroll processes

Payroll Specialist We are looking for an experienced Payroll Specialist to join our team in Jersey City, New Jersey. In this role, you will play a key part in ensuring accurate payroll processing and providing support to employees regarding payroll systems and procedures. This is a Contract-to-continuing position, offering an excellent opportunity to grow within the organization. Responsibilities:• Provide training and guidance to employees on payroll systems, including timesheet entry and accessing pay statements online.• Perform data entry tasks using Excel and the organization's payroll software with a high degree of accuracy.• Calculate and audit union-related payroll data in Excel as per instructions.• Generate, download, and distribute payroll-related reports as required.• Develop and run customized reports from the payroll system to meet organizational needs.• Assist with the administration of employee benefits, including 401k and RRSP plans.• Ensure compliance with payroll policies and procedures through regular auditing and review.• Collaborate with team members to address payroll inquiries and resolve discrepancies.• Support various accounting and benefit functions related to payroll.• Perform additional payroll-related duties as assigned.

Payroll Specialist We are looking for a skilled Payroll Specialist to join our team in Saddle Brook, New Jersey. This position offers the opportunity to contribute to payroll operations for employees across multiple states. The ideal candidate will bring expertise in payroll systems, compliance, and benefit administration. Responsibilities:• Process payroll accurately and efficiently for employees, ensuring compliance with all regulations.• Manage multi-state payroll operations and address state-specific requirements.• Utilize ADP Workforce Now and other payroll systems to execute payroll tasks.• Administer employee benefits, including 401(k) and RRSP plans.• Conduct audits to verify payroll accuracy and compliance.• Collaborate with team members to resolve payroll discrepancies and provide solutions.• Maintain up-to-date records of payroll transactions and employee data.• Support reporting and data analysis related to payroll operations.• Ensure timely submission of taxes and compliance with federal and state guidelines.

Accounting Specialist Growing firm in New York City is currently seeking an Accounting Specialist to join their expanding team. Responsibilities<ul><li>Manage daily accounting operations, ensuring accuracy and efficiency.</li><li>Process accounts payable and accounts receivable transactions in a timely manner.</li><li>Reconcile bank and credit card statements to ensure accuracy.</li><li>Prepare and maintain financial reports following company procedures.</li><li>Utilize QuickBooks for data entry, bookkeeping, and month-end processes.</li><li>Work closely with the finance team to support audits and track budgetary performance.</li><li>Respond to internal and external inquiries regarding financial information.</li></ul>

Collections Specialist We are seeking a detail-oriented and reliable Accounts Receivable / Collections Specialist for a contract-to-hire opportunity with a reputable company based in Englewood, NJ. This hybrid role offers the flexibility of working both remotely and onsite. The ideal candidate will have a strong background in accounts receivable, cash applications, and collections, and will play a key role in ensuring timely customer payments and maintaining accurate financial records. Key Responsibilities:<ul><li>Monitor accounts receivable ledger to ensure all payments are accounted for and properly posted.</li><li>Perform daily cash applications and reconciliation of customer accounts.</li><li>Conduct collection calls and emails to follow up on past-due invoices.</li><li>Investigate and resolve customer billing disputes and discrepancies.</li><li>Maintain accurate and up-to-date records of customer payment activity.</li><li>Generate aging reports and assist in month-end closing processes.</li><li>Collaborate with the sales and customer service teams to resolve billing issues.</li><li>Ensure compliance with company policies and procedures.</li></ul>Qualifications:<ul><li>2+ years of experience in accounts receivable, billing, or collections.</li><li>Proficient in Microsoft Excel; experience with accounting software (e.g., NetSuite, SAP, QuickBooks, etc.) is a plus.</li><li>Strong communication and interpersonal skills.</li><li>Ability to manage multiple priorities and meet deadlines.</li><li>High attention to detail and strong organizational skills.</li></ul>Schedule:<ul><li>Hybrid (3 days onsite, 2 days remote)</li><li>Monday–Friday, full-time hours</li></ul>

Accounts Payable Specialist We are offering a contract to permanent employment opportunity for an Accounts Payable Specialist in the Financial Services industry based in Stamford, Connecticut. As an Accounts Payable Specialist, you will be tasked with reviewing and processing invoices, handling disbursements, maintaining vendor relationships, and collaborating with other financial teams. Responsibilities • Efficiently and accurately process operating expense invoices in multiple currencies using an automated payable solution • Allocate costs to specific cost centers, projects, and legal entities using the company chart of accounts • Handle payment processes, including the production of ACH batches, initiation of wire payments in USD and foreign currencies, and check printing • Collaborate with the global onboarding team to ensure vendors are properly onboarded and maintain vendor information • Adhere to company callback policy regarding changes in payment instructions and maintain vendor payment instructions • Manage vendor relationships by reconciling vendor statements, researching and correcting discrepancies, and responding to inquiries • Respond to employee inquiries in a timely manner • Identify potential areas of improvement in the process • Assist with other projects as needed within the financial reporting and Treasury teams.

Payroll Specialist We are looking for an experienced Payroll Specialist to join our team in Whitestone, New York. In this long-term contract position, you will play a vital role in ensuring accurate and timely payroll processing while maintaining compliance with company policies and regulations. This is an excellent opportunity to apply your expertise in payroll systems and contribute to a dynamic team in the retail furniture industry. Responsibilities: • Process payroll for employees accurately and on schedule, ensuring compliance with all local, state, and federal regulations. • Maintain and update employee records in payroll systems such as ADP Workforce Now and Ceridian Dayforce. • Handle benefit administration tasks, including 401(k) and RRSP contributions, ensuring accurate deductions and reporting. • Conduct audits of payroll data to identify and resolve discrepancies or errors. • Collaborate with the accounting team to reconcile payroll accounts and prepare reports as needed. • Assist in the implementation and optimization of payroll software systems to improve efficiency. • Respond promptly to employee inquiries regarding payroll, benefits, and tax withholdings. • Ensure compliance with company policies and procedures related to payroll and benefits. • Stay informed about changes in payroll laws and regulations to ensure ongoing compliance. • Support special projects and provide recommendations for process improvements.

Collections Specialist We are looking for a detail-oriented Collections Specialist to join our client's team in the Lawrenceville, New Jersey area. In this role, you will focus on managing collections related to Medicare and Medicaid, ensuring timely and accurate processing of payments and claims. This position offers the opportunity to contribute to a dynamic non-profit organization while enjoying a competitive compensation package. Responsibilities:• Manage collections processes specifically related to Medicare and Medicaid accounts.• Review and process claims to ensure accuracy and compliance with regulations.• Utilize accounting software systems and CRM tools to track and update payment records.• Handle inbound calls and provide excellent customer service regarding billing inquiries.• Coordinate with internal teams to resolve discrepancies in accounts receivable.• Prepare detailed reports on collection activities and outstanding balances.• Monitor and follow up on overdue accounts to ensure timely resolution.• Collaborate with external stakeholders to address claim administration issues.• Maintain organized documentation for all billing and collection activities.• Support continuous improvement initiatives in the collections department.

Collections Specialist We are looking for a dedicated Collections Specialist to join our client's team in the Lawrenceville, New Jersey area. In this role, you will focus on managing collections processes with an emphasis on Medicare or Medicaid accounts. This is an excellent opportunity to contribute to a non-profit organization while advancing your expertise in financial operations. Responsibilities:• Manage collections processes for Medicare or Medicaid accounts, ensuring timely and accurate follow-ups.• Investigate and resolve discrepancies in billing and payments to maintain accurate records.• Utilize accounting software and CRM tools to track and document collection activities.• Collaborate with internal departments to address and resolve claim administration issues.• Respond to inbound calls and inquiries related to outstanding accounts and payment arrangements.• Prepare and analyze accounts receivable reports to monitor collection trends.• Ensure compliance with relevant regulations and organizational policies.• Assist in the implementation or optimization of systems related to billing and collections.• Provide exceptional customer service to maintain positive relationships with stakeholders.

Architectural Marketing Specialist We are looking for a dedicated Architectural Marketing Specialist to join our team in Fort Washington, Pennsylvania. In this long-term contract role, you will play a vital part in ensuring the timely creation and accuracy of architectural marketing deliverables that support the sale of homes. If you thrive in a fast-paced environment, have excellent attention to detail, and enjoy collaborating across teams, this opportunity is perfect for you. Responsibilities: • Provide comprehensive project management support for architectural marketing initiatives, ensuring all deliverables are accurate and meet deadlines. • Oversee the progress of marketing projects by gathering detailed requirements and ensuring alignment with company standards for quality and precision. • Manage the production of marketing assets, including printed brochures, floor plan inserts, interactive floor plans, and virtual renderings. • Collaborate effectively with teams such as Community Planning, Architecture, Purchasing, Sales, and Marketing to ensure smooth project execution. • Organize and prioritize multiple projects simultaneously while maintaining a focus on quality and efficiency. • Use sound decision-making skills to address challenges and ensure timely delivery of all project components. • Maintain an attentive and adaptable attitude, taking on additional responsibilities when needed. • Monitor workflows and ensure all tasks are completed within established timelines and guidelines.

Payroll Specialist We are looking for an experienced Payroll Specialist to join our team in Willingboro, New Jersey. This long-term contract position offers an exciting opportunity to contribute to the accurate and efficient processing of payroll for a large workforce. If you excel in payroll systems, are detail-oriented, and thrive in a dynamic environment, we invite you to apply. Responsibilities: • Review and approve employee timesheets to ensure accuracy and compliance. • Process weekly payroll for a large number of employees, maintaining precision and timeliness. • Update and maintain employee records, including changes to benefits and deductions. • Handle garnishments, withholdings, and other payroll adjustments in accordance with legal requirements. • Audit benefit invoices and prepare them for payment to ensure proper reconciliation. • Investigate and resolve payroll-related account discrepancies and inquiries. • Utilize payroll software systems, including Workforce Now, to streamline payroll operations. • Collaborate with other departments to ensure seamless integration of payroll and accounting functions. • Support audits and reporting requirements related to payroll and employee benefits.

Payroll Specialist We are looking for a detail-oriented Payroll Specialist to join our team in Jericho, New York. This Contract-to-hire position offers an opportunity to contribute to a booming organization by ensuring accurate and timely payroll processing. The ideal candidate will have experience with payroll systems and a strong understanding of accounting principles. Responsibilities:• Process payroll accurately and on schedule, ensuring compliance with organizational policies and legal regulations.• Maintain and update payroll records, including employee earnings, deductions, and benefits.• Address employee inquiries regarding payroll, ensuring timely and accurate responses.• Collaborate with the accounting team to reconcile payroll data and ensure financial accuracy.• Ensure compliance with federal, state, and local payroll laws and regulations.• Generate reports and summaries related to payroll activities for management review.• Identify and resolve discrepancies in payroll data to maintain accuracy and reliability.• Assist in implementing process improvements to enhance payroll efficiency.

Accounts Receivable Specialist We are looking for an Accounts Receivable Specialist to join our team in Jersey City, New Jersey. This position offers an excellent opportunity to contribute to financial operations while enhancing your skills. The ideal candidate will play a pivotal role in managing and reconciling financial data to ensure accuracy and efficiency. Responsibilities:• Reconcile bank accounts by reviewing transactions and ensuring accurate posting in financial ledgers.• Process customer payments and maintain records to ensure smooth cash flow and tracking.• Assist in compiling monthly financial closings and preparing annual reports.• Monitor and manage accounts receivable balances to prevent discrepancies and overdue payments.• Prepare and issue accurate billing statements to clients and resolve any invoice-related concerns.• Record and analyze cash activity to maintain accurate financial records.• Utilize accounting software systems and ERP tools to perform day-to-day financial operations.• Collaborate with internal teams to ensure compliance with financial policies and procedures.• Provide support for audits by organizing and maintaining necessary documentation.

Accounts Receivable Specialist We are looking for a detail-oriented Accounts Receivable Specialist to join our team in Saddle Brook, New Jersey. This position offers an excellent opportunity to contribute to the financial operations of a dynamic organization. The ideal candidate will manage essential accounts receivable tasks, including cash applications, billing, and collections, while ensuring accuracy and efficiency. Responsibilities:• Process and reconcile cash applications to ensure accurate financial records.• Manage billing functions, including preparing and distributing invoices to clients.• Handle B2B collections by communicating professionally with clients to resolve outstanding balances.• Generate and analyze aging reports to monitor overdue accounts and identify trends.• Collaborate with internal teams to address discrepancies and improve payment processes.• Utilize accounting software systems such as Oracle, Great Plains, Netsuite, or Dynamics to streamline operations.• Maintain organized and up-to-date records of accounts receivable activities.• Assist in developing strategies to enhance collection efforts and reduce overdue accounts.• Ensure compliance with company policies and financial regulations in all accounts receivable processes.

Accounts Payable Specialist We are looking for a detail-oriented Accounts Payable Specialist to join our team in Jersey City, New Jersey. This opportunity is for professionals skilled in managing financial transactions and ensuring accuracy in payment processing. The ideal candidate will bring expertise in accounts payable operations while demonstrating strong organizational and analytical abilities. Responsibilities:• Open, sort, and distribute incoming department mail to ensure timely processing.• Organize, log, photocopy, and file invoices, checks, and other financial documents.• Verify and prepare checks for mailing, ensuring special handling requests are expedited.• Perform 3-way matching of invoices, purchase orders, and receipts to validate transactions.• Accurately code invoices and other financial documents in compliance with company policies.• Process payments efficiently, including handling purchase orders and expense reports.• Utilize accounting software systems to maintain accurate records and streamline workflows.• Monitor and audit accounts payable activities to ensure adherence to established procedures.• Collaborate with team members to resolve discrepancies and improve payment processes.• Manage ACH and other electronic payment methods to ensure timely and secure transactions.

Product Support Specialist We are in the service industry, located in West Long Branch, New Jersey, United States, and we're on the lookout for a Product Support Specialist. In this role, you will be responsible for providing top-notch support to our customers, troubleshooting technical issues, and enhancing the overall user experience of our logistics automation platform. Responsibilities: • Handle technical support tickets, with a focus on product-related concerns. • Deliver high-quality product support to customers, addressing inquiries related to our platform. • Utilize SQL queries to delve into customer data and investigate issues. • Aid customers in understanding product features, best practices, and technical configurations. • Collaborate with the development team to identify, escalate, and rectify software bugs. • Work hand-in-hand with product managers, engineers, and customers to elevate the user experience. • Develop and upkeep support documentation to streamline troubleshooting processes. • Contribute to improving the platform by providing valuable feedback from customers.