21 results for Help Desk Tier 1 in Wilmington De

Help Desk Analyst We are searching for a proficient Help Desk Analyst to join our team in JENKINTOWN, Pennsylvania. As part of our team, you will be tasked with providing comprehensive tech support, primarily onsite, to end-users, handling workstation setups, and managing our Google Workspace. This role offers a short term contract employment opportunity. Responsibilities: • Offer hands-on tech support, addressing issues related to printers, touchscreens, peripherals, and more. • Administer and manage our Google Workspace, ensuring smooth operation and resolving any issues. • Handle workstation setups, ensuring all necessary hardware and software are installed and functioning correctly. • Utilize the Spiceworks ticketing system to manage and resolve tech support requests. • Provide support for Windows OS-based systems, which make up 90% of our systems, as well as a small number of Mac/Apple devices. • Display innovative problem-solving skills, including the ability to research solutions online when necessary. • Contribute to classroom support, ensuring all tech requirements for academic activities are met. • Maintain familiarity with Chrome for optimal support and troubleshooting. • Provide support for Ubiquity hardware and network management. • Maintain some level of familiarity with virtual servers for optimal support and troubleshooting.

Help Desk Analyst We are offering a permanent employment opportunity for a Help Desk Analyst in Philadelphia, Pennsylvania. As a Help Desk Analyst, you will be responsible for handling daily help desk calls and emails, maintaining and servicing equipment, and providing support for various software and hardware requests. Responsibilities: • Effectively manage and respond to help desk calls and emails on a daily basis • Generate tickets based on customer inquiries and assign to appropriate team members as necessary • Regularly visit different sites to assist end users and manage equipment • Ensure optimal operation of equipment through regular building and servicing • Provide comprehensive support for desktop and end users, addressing their tickets • Troubleshoot both software and hardware requests to maintain seamless operation • Support Office 365 related queries and issues • Utilize Peoplesoft ticketing system for efficient management of customer requests • Work on Windows-based operating systems to resolve customer issues • Handle occasional configuration tasks for Cisco based phone systems • Prioritize end user support, dedicating a significant portion of your role to this aspect while also contributing to network projects • Ability to handle physical aspects of the role, including lifting equipment up to 50 lbs • Continuously learn new things and adapt to evolving technology needs, while maintaining excellent customer service.

Help Desk Analyst We are in search of a Help Desk Analyst to join our team, located in Philadelphia, Pennsylvania. In the technology industry, this role will involve providing technical support and assistance to our clients. This is a long-term contract employment opportunity that offers a dynamic and collaborative work environment. Responsibilities: • Provide assistance and support for incoming queries and issues related to computer systems, software, and hardware. • Proficient in Android Development and able to assist in troubleshooting Android devices. • Utilize Cisco and Citrix Technologies to resolve technical issues. • Manage and monitor customer accounts, ensuring optimal performance and user satisfaction. • Maintain an in-depth understanding of Apple devices and Mac computers to provide comprehensive support. • Use Microsoft and Active Directory in managing user accounts and providing network access. • Handle computer hardware issues, including troubleshooting and repairing. • Oversee Configuration Management to ensure system security and efficiency. • Manage deployments, including software installation and updates.

Help Desk Analyst We are offering a long term contract employment opportunity for a Help Desk Analyst in Wilmington, Delaware. In this role, you will be assisting with device support, managing accounts, and providing excellent customer service in the tech industry. This is an on-site position where you'll utilize your skills in Android Development, Cisco Technologies, Citrix Technologies, and more. Responsibilities: • Provide efficient support for various devices including Android, Mac, and Apple Devices • Utilize Microsoft and Excel for account management and data processing • Handle account creation and removal in a timely and accurate manner • Apply knowledge of Cisco and Citrix Technologies to troubleshoot and resolve issues • Ensure proper configuration management and deployment of computer hardware • Use Active Directory for account management and access control • Assist with Windows 10 issues and provide necessary updates • Maintain accurate customer records and respond to customer inquiries promptly • Monitor customer accounts and take appropriate action when needed.

Help Desk Analyst **Part time - 3 days a week**We are providing a long term contract employment opportunity for a Help Desk Analyst in Haverford, Pennsylvania. The primary function of this role will be to offer technical support within our industry. The workplace will be a dynamic environment where you will handle various tech support issues. Responsibilities:• Efficiently manage and resolve tech support tickets• Actively involved in the onboarding and offboarding process• Maintain a comprehensive understanding of Active Directory, Jira Service Management, and Microsoft products to better serve our customers• Utilize JIRA for service management, enhancing the overall efficiency of our processes• Ensure all customer inquiries are handled promptly and professionally• Keep up-to-date and accurate records of all customer interactions• Regularly monitor customer accounts and take the necessary action when needed.

Help Desk Analyst We are offering an exciting opportunity for a Help Desk Analyst in Hamilton Township, New Jersey. As part of our team, you will be providing general IT support focused on troubleshooting, Active Directory tasks, and managing virtual environments. You will also be responsible for user support and training, documentation, and process improvements to keep our systems running efficiently. Responsibilities: • Diagnosing and resolving hardware, software, and network issues to provide break/fix support • Performing basic Active Directory tasks including password resets and permission updates • Assisting with basic VM troubleshooting and resetting virtual machines • Providing hands-on support to resolve technical problems efficiently • Supporting and training users on IT-related issues and best practices • Maintaining records of system configurations, troubleshooting steps, and IT procedures • Utilizing Android Development, Cisco Technologies, Citrix Technologies, Microsoft, and Apple Devices skills to enhance IT support • Managing computer hardware and configuration management • Deploying and maintaining Mac Computers and other devices.

Help Desk Analyst I We are offering a permanent employment opportunity for a Help Desk Analyst I in AUDUBON, Pennsylvania. This role is within the Wholesale Distribution - Dur Goods industry and involves providing support to end users, managing system changes, and maintaining a high level of customer service. Responsibilities: • Assisting end users through the ticketing process and ensuring a smooth resolution process • Handling both activations and deactivations as per requirements • Implementing system changes and updates when necessary • Maintaining a high standard of customer service at all times • Utilizing Office 365 and other tools for daily tasks and operations • Gaining familiarity and working with FreshDesk ticketing system • Proficiency in working with Mac systems and devices • Utilizing Active Directory in daily tasks • Supporting the on-site staff and addressing their technical issues • Maintaining a high level of proficiency in working with SmartSheet.

Help Desk Support IV (Contractor) We are offering a contract employment opportunity for a Help Desk Support IV (Contractor) in Philadelphia, Pennsylvania. In this role, you will be the first point of contact for technical support, providing solutions and escalating complex issues. This position is within the technology industry, working in an office setting. Responsibilities:• Provide telephone technical support for hardware and software systems to end-users• Address basic queries about installation, operation, configuration, and customization• Apply basic troubleshooting techniques to identify problems and investigate causes• Recommend solutions to correct common failures and ensure follow-up• Escalate complex technical issues that require further expertise• Perform root cause analysis on recurring issues and develop checklists for typical problems• Recommend procedures and controls for problem prevention to improve customer service• Enter relevant information into the call tracking database, maintaining data integrity• Collaborate in a team setting, sharing information, and assisting colleagues with calls• Leverage skills in Office Suite and the Windows environment for efficient problem-solving• Balance multiple tasks simultaneously, showcasing an analytical mind and team player attitude• Employ excellent oral and written communication skills to effectively interact with a novice and/or low-skilled customer base.

Help Desk Technician I We are currently seeking a Help Desk Technician I to join our team. This role offers a contract to permanent employment opportunity within the tech industry. As a Help Desk Technician I, you will be the initial point of contact for technical support, providing excellent customer service while diagnosing and resolving hardware and software issues. Responsibilities:• Serve as the first contact for users seeking technical assistance over calls, emails, or tickets. • Troubleshoot basic hardware and software problems, including issues related to operating systems, applications, and network connectivity.• Document user issues accurately and track these issues using the help desk ticketing system.• Collaborate with team members to enhance support processes and improve customer satisfaction.• Stay abreast of new technologies and industry best practices to provide effective support.• Handle the escalation of complex technical issues to Level Two Support or other relevant teams as necessary.• Assist in the configuration, installation, and setup of computer systems and peripherals.• Maintain and update the asset inventory regularly.• Provide user training and support on various software applications and tools, including Office 365, TCP/IP, Active Directory, and Azure.• Contribute to a knowledge base of frequently asked questions and solutions.

Customer Support Agent Emerging services company seeks a Customer Support Agent with financial services or professional services. As the Customer Support Specialist, you will respond to client inquiries, building strong client relationships, provide legal support, implement process improvement, and manage the communication channels between internal departments. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving. What you get to do everyday· Fulfill customer inquiries· Account Management· Prepare client invoices· Build strong customer relationships· Review and analyze legal documents· Execute legal research· Maintain customer accounts· Document hardware issues· Electronic filing of documents

Deskside Technician We are offering an employment opportunity for a Deskside Technician in King of Prussia, PA. The successful candidate will be expected to provide first-line technical support to our customers, maintain and update our tracking tool, and communicate effectively with supervisors, peer groups, and customers. This role will require a public trust security clearance! Responsibilities:• Provide first-line technical support to customers, addressing questions about account administration, software distribution, and documentation.• Maintain and update the tracking tool to ensure accurate record-keeping.• Report recurring problems to management in a timely manner.• Handle a wide range of tasks, applying job skills and company policies to complete assignments.• Analyze situations or data following standard practices and procedures to resolve problems and make routine recommendations.• Communicate effectively with supervisors, peer groups, and customers, presenting factual information as required.• Handle unusual and seldom-occurring job events with minimal assistance from others.• Leverage advanced skills in SQL and DDA or client-server environment to access and manipulate computer data.• Ensure contributions are limited to assignment-related activities, making decisions to avoid delays in schedules.• Act as a liaison, interacting daily with different stakeholders.

Desktop Support Analyst We are offering a contract for a Desktop Support Analyst position based in MALVERN, Pennsylvania. In this role, you will be expected to provide comprehensive technical support, handle user queries, and manage customer applications. This position will require a strong understanding of Apple devices, iOS, and JAMF Casper Suite, along with an ability to quickly generate reports and maintain procedure manuals. For consideration, please apply directly or reach out to Abigail Fox! **this role is an onsite position and requires local residence to King of Prussia, PA** Responsibilities:• Accurately process and manage customer applications.• Maintain and update customer records with precision.• Handle customer inquiries and resolve any technical issues.• Monitor customer accounts and take necessary actions as required.• Write reports and business correspondence in a timely manner.• Provide guidance to users by developing and updating procedure manuals.• Demonstrate a strong understanding and familiarity with JAMF Casper Suite.• Leverage iOS experience to support and troubleshoot Apple devices.• Utilize foundational knowledge in Mac OS in daily operations.• Showcase strong work ethic in desktop support and related experiences.

NJ Litigation Associate Attorney Associate Attorney – Defense Litigation || Cherry Hill, NJ Direct Hire | Full-Time | Hybrid (50% Remote)We are representing a highly respected law firm with a national presence, currently seeking a motivated Associate Attorney for their Cherry Hill, NJ office. This opportunity offers the benefits of working with a large, well-established firm that handles high-profile cases, while maintaining the close-knit, collaborative environment of a smaller team. If you're looking for the resources and opportunities of a big firm with the personalized experience of a small firm, this role is the perfect fit for you. Responsibilities:<ul><li>Defense Litigation: Handle cases in various defense litigation areas, including insurance defense, construction law, employment law, product liability, and commercial breach of contract.</li><li>Research & Documentation: Conduct in-depth legal research on complex issues and draft, prepare, and handle legal memoranda, pleadings, motions, orders, and other legal documents.</li><li>Discovery & Motion Practice: Respond to written discovery, prepare and file dispositive motions, and manage case evaluations for clients in a variety of sectors.</li><li>Depositions & Trial Preparation: Prepare and take depositions of parties, witnesses, and experts, manage discovery processes, and assist with trial preparation for cases involving slip and fall, premises liability, and breach of contract matters.</li><li>Court Appearances & Hearings: Appear in court for hearings, motions, and trials as necessary, representing the firm’s clients in complex litigation matters.</li><li>Client Interaction & Mediation: Participate in mediations, arbitrations, and other client-facing activities, maintaining strong, proactive communication with clients, opposing counsel, and internal stakeholders throughout the litigation process.</li><li>Caseload Management: Manage a substantial caseload with minimal supervision, ensuring deadlines are met and all aspects of each case are handled with efficiency and care.</li></ul>

IT Support We are looking to bring on board a detail-oriented IT Support individual. The role involves working in the industry, located in Princeton, New Jersey, United States. The role offers a contract to permanent employment opportunity. Responsibilities:• Efficiently handle all workflow entering the IT Support Team using FreshService• Balance work requests from both in-house and remote personnel• Supervise team tickets to ensure adherence to support procedures• Guarantee timely and efficient response from the Technical Support Analyst team to user requests, in line with Corporate Systems and Websites SLAs• Provide periodic reports on performance against SLAs• Take the lead on projects implementing IT Best Practices/Policies• Coordinate multiple, concurrent projects ensuring completion within the defined scope and timelines• Identify and manage risks, reporting and escalating them timely• Utilize strong analytical ability to diagnose and troubleshoot hardware/software problems• Provide technical leadership and consultation to team members for resolving challenging problems• Maintain a high focus on providing excellent customer service.

IT Technician Robert Half is hiring an IT Technician for the field tech role in Phoenixville, Pa o Installing and terminating low voltage cables, installing wall-mounted monitors, TVs, audio-visual equipment, cameras, telco boards, network racks, etc.o Ultimately this individual will work into the network admin, but to start is mostly install/wiring work o Assist in the configuration of traditional network hardware like routers and switcheso Troubleshooting network issueso Upgrading and repairing computer networks

Desktop Support Analyst We are offering a long-term contract employment opportunity in the higher education industry for a Desktop Support Analyst based in Philadelphia, Pennsylvania. As a Desktop Support Analyst, you will be primarily involved in the deployment and installation of new devices, along with maintaining interaction with users. Responsibilities: • Facilitate the deployment of new devices efficiently • Handle the task of imaging as part of the device deployment process • Engage in the replacement of existing devices as required • Install new devices as part of the overall deployment procedure • Maintain detail oriented interaction with users including, but not limited to, nurses, doctors, etc. • Ensure the smooth operation of Microsoft Windows on the deployed devices.

PC Technician We are offering a short-term contract employment opportunity for a PC Technician in LANCASTER, Pennsylvania. As part of our team, you will be tasked with setting up computer systems, mobile devices, and providing user onboarding support. You will also be responsible for basic issue troubleshooting and managing our support ticket system. Responsibilities: • Set up computer systems ensuring they are operational for use • Configure mobile devices according to user needs • Provide comprehensive onboarding support to new users • Troubleshoot basic issues and provide timely solutions • Manage the support ticket system effectively, ensuring all issues are attended to promptly • Utilize your skills in Computer Hardware and MS Windows 10 to perform tasks efficiently • Implement your ability in Basic Troubleshooting and Triage to resolve technical issues.

PC Technician We are offering an exceptional opportunity for a PC Technician in FOLCROFT, Pennsylvania. As part of our team, you will provide technical and ticket support, both remotely and via deskside, for two nearby locations. Your role will be primarily focused on break/fix tasks with laptops and desktops, utilizing your knowledge of the Google Cloud Platform and Microsoft Windows. This role offers a long-term contract employment opportunity. Responsibilities:• Provide exceptional customer service and communication• Execute technical and ticket support, both remotely and on-site• Manage break/fix tasks primarily for laptops and desktops• Utilize Google Cloud Platform (GCP) for various tasks and functions• Provide support for Microsoft Windows and the Microsoft suite• Handle the deployment and installation of hardware and software, particularly Dell and Lenovo hardware• Possess imaging experience, preferably with clonezilla and kangaroo for imaging• Ensure the smooth operation of network printers.

Technical / Deskside Support II (Contractor) We are offering a long-term employment opportunity for a Technical / Deskside Support II in Philadelphia, Pennsylvania. The selected candidate will be responsible for providing comprehensive support for a variety of computer related products and systems, as well as managing customer inquiries and maintaining accurate records. Responsibilities:• Provide expert maintenance and support for PCs, servers, and associated software, networks, and peripherals• Handle installation, maintenance, and servicing of break-fix desk side computer related products and legacy systems• Support network products from both an operational and maintenance perspective• Perform tests and certify PCs, networks, servers, and client-approved applications• Conduct installs, moves, adds, and changes (IMACs) as required• Monitor customer accounts and take appropriate action when needed• Maintain a proficient understanding of company service solutions • Adhere to client-specific internal procedures and service delivery requirements• Work on smaller, less complex projects, potentially with project management responsibilities• Ensure customer satisfaction throughout the service delivery transaction• Maintain a high degree of professionalism in actions, demeanor, and dress.

Head of Technology Operations - Knowledge of technology operations outsourcing and building strong collaborative teams insourced and outsourced - Experience working with multiple vendors and holding them accountable - Metrics and data driven - Top Performer who understand the criticality of operations system stability - Experience building executive and board communications - Strong communicator and change agent leading change - Experience in infrastructure migration to the cloud - Minimum 10 years in technical operations in banking - Results oriented and independent self-starting leader - Strong customer service skills - Significant experience leading 24x7 ops teams

Network Services Manager We are offering an exciting opportunity for a Network Services Manager in BENSALEM, Pennsylvania. The role revolves around managing and optimizing our network and telecom systems, ensuring that our infrastructure operates efficiently and securely. The Network Services Manager will also be involved in planning, implementing, and maintaining telecom solutions, working closely with vendors and internal teams. Responsibilities: • Architecting and managing all network and telecom systems • Supporting and tuning the CISCO network and telecom infrastructure • Implementing security measures across the network and telecom infrastructure • Establishing and enforcing standards throughout the telecom infrastructure • Overseeing daily jobs and maintaining the telecom systems and MPLS network • Monitoring system capacity and performance for potential upgrades and expansion • Assisting in managing budgeting and business plans for the area • Troubleshooting and diagnosing problems related to TCP/IP, UDP, BGP, QoS, MPLS, and SIP while documenting root cause and performing corrective action • Documenting and diagramming current and future expansion of systems and network • Analyzing IP and SIP endpoint and trunk issues, and working with third-party vendors to expedite resolution • Mentoring staff and building a cohesive team • Maintaining and supporting call recording, monitoring, and reporting systems • Researching, planning, designing, and implementing telecom solutions • Updating IT departmental procedures as it applies to network and telecom infrastructure • Designing and implementing processes to ensure high availability of all systems and driving resolution of production problems • Ensuring timely completion of projects and deployments • Mentoring entry level networking staff to build a reliable and solid infrastructure and team.