Position Overview:<br>The Senior Desktop Support Specialist is responsible for the daily management of the IT Helpdesk, resolving system and network issues, and working on enterprise projects as assigned. This is a forward-facing position with direct contact with staff and vendors.<br><br>Essential Duties and Responsibilities: <br>• Manage MOC helpdesk system. Dispatch tickets to various IT staff contingent on the level of identified issue; ensure resolution and proper documentation for all tickets. The position will respond to level 2 and level 3 support requests.<br>• Manage user accounts in a Windows active directory hybrid environment. Establish new users with appropriate permissions and SSO applications. Remove users as necessary.<br>• Work with user departments to maintain file structure and data within a 365 Sharepoint/OneDrive environment<br>• Work with Vendors to resolve system and network issues<br>• Install and troubleshoot computer software, including Microsoft Operating Systems, MS Office, Citrix, VPN, and Adobe, etc. Perform updates as necessary.<br>• Install and troubleshoot computer hardware (desktops, laptops, printers and related peripherals) on site and remote. Ensure hardware is ready for new hires.<br>• Work with IT Head to ensure the user systems (laptops) are managed and replaced in line with agency standards<br>• Maintain documentation on hardware and software configuration, network configuration, and computer inventory<br>• Maintain software solutions and hardware driver updates from vendors<br>• Perform client support of MOC desktop applications<br>• Manage the MOC Door Access Control and Video systems at over 20 locations<br>• Manage cell phone and tablet provisioning along with the MDM solution<br>• Manage print server to optimize copier use throughout the agency<br>• Understanding of the OSI model and its application in troubleshooting<br>• Perform other related duties as assigned<br><br>Required Qualifications and Skills: <br>• Associate degree or higher in computer science or related field<br>• Minimum 2 years of experience<br>• Demonstrated strong working knowledge of desktop and laptop hardware, applications and networking components<br>• Expert knowledge of Windows OS and advanced knowledge of Office suites<br>• Experience troubleshooting desktop issues (Windows, Microsoft Outlook, Microsoft Office, browsers, printing, etc.) and providing remote IT assistance via phone and remote support tools.<br>• Ability to prioritize tasks and manage competing demands<br>• Excellent customer service, organizational, oral and written communication skills<br>• Must be a self-motivated team player and have a willingness to learn and teach<br>• Certificate for: COMPTIA+, Network+, Microsoft Azure or experience with SharePoint and OneDrive in Microsoft 365, experience With Kaseya and IT Glue are a plus
<p>Are you a detail-oriented and highly organized accounting detail oriented looking to contribute your expertise in a dynamic work environment? Robert Half is seeking a contract Accounts Receivable Specialist for our client in West Springfield, MA. This is a fantastic opportunity to apply your skills and experience to ensure the financial health and success of a growing organization. </p><p><br></p><p>Key Responsibilities: Process and manage customer invoices effectively and maintain up-to-date records of customer accounts. Monitor and follow up on overdue accounts, consistently applying company policies and procedures to ensure timely payments. Reconcile accounts receivable records to ensure accuracy in financial reporting. Assist in preparing monthly accounts receivable aging reports and provide relevant insights. Collaborate with internal departments and external clients to resolve billing discrepancies and inquiries. Maintain confidentiality and compliance with all financial regulations and company policies. Support other accounting functions as needed to meet business objectives.</p>
<p>Robert Half is working with a respected construction client in the Woburn area seeking an Accounts Receivable Specialist with AIA billing experience. This is a permanent role, reporting into the CFO, joining a 4-person accounting department. Our client is looking for an Accounts Receivable Specialist with at least 3 years of relevant work experience, exposure to certified payroll reporting, and construction industry experience is highly preferred. The role would be in office, with 1 work from home day per week.</p><p><br></p><p>For the right experience our client is looking to pay a starting base salary around $70,000 + potential bonuses. The benefits are very competitive too.</p><p><br></p><p>If interested and qualified please apply to this listing ASAP, or email your resume direct to Bill.Nichols@roberthalf. Thanks!</p>
<p>We are looking for a detail-oriented Accounts Payable Specialist to join our team in Worcester Massachusetts. In this role, you will handle a variety of accounting tasks, including processing invoices, maintaining vendor records, and supporting year-end tax preparations. This position requires a disciplined and organized individual with strong analytical abilities and excellent communication skills.</p><p><br></p><p>Responsibilities:</p><p>• Accurately input invoices into the accounts payable system while ensuring proper coding and timely processing.</p><p>• Maintain comprehensive records and organize vendor files for easy accessibility.</p><p>• Review and process employee expense reimbursements in compliance with company policies.</p><p>• Assist with year-end tax preparations, including the creation and distribution of 1099 forms.</p><p>• Participate in cross-training activities to support payroll, accounts payable, and other accounting functions as needed.</p><p>• Collaborate with team members to improve processes and ensure seamless workflow within the department.</p><p>• Leverage analytical skills to identify and resolve discrepancies in accounts payable records.</p><p>• Ensure compliance with company and regulatory standards in all accounting processes.</p><p><br></p><p><strong><u>For immediate consideration please call me directly 508-205-2127 Eric Lebow </u></strong></p>
<p>We are looking for an experienced Payroll Specialist to join our team in Revere, Massachusetts. This is a long-term contract position that offers the opportunity to contribute to payroll operations for a diverse workforce. The role requires a blend of technical expertise and collaboration to ensure accurate and timely payroll processing.</p><p>This position is part time and requires a commitment of 24 hours biweekly on Monday, Tuesday and Wednesdays. Once training is established this position can be done on a more remote basis. </p><p><br></p><p>Responsibilities:</p><p>• Process bi-weekly payroll for a workforce of approximately 1,400 employees, including a union group of 25 drivers, using Workday.</p><p>• Collaborate with the Payroll Manager and part-time team member to ensure smooth payroll operations.</p><p>• Handle full-cycle payroll tasks, including calculations, deductions, and compliance with state and federal regulations.</p><p>• Manage multi-state payroll processes, ensuring accuracy and adherence to regional requirements.</p><p>• Address and resolve payroll discrepancies or employee inquiries promptly.</p><p>• Support payroll audits and reporting requirements as needed.</p><p>• Maintain confidentiality and accuracy in handling sensitive payroll data.</p><p>• Transition to remote work after an initial in-office period, ensuring seamless workflow adjustments.</p><p>• Assist in onboarding new payroll team members if the team expands.</p><p>• Provide recommendations for process improvements to enhance payroll efficiency.</p>
General office services, cleaning and filling office pantries, sorting and delivering mail/packages, assisting with copy and reprographics jobs, assisting with room set ups (moving tables and chairs), must be able to lift 50 lbs. o Answer and transfer calls on a multi-line phone system. o Accept deliveries, sort mail, and maintain phone lists. o Handle additional projects as assigned. Handle sensitive and/or confidential documents and information. o Communicate with manager and client on job or deadline issues. o Minimum of one-year office service experience, preferably in a legal, banking or large corporate environment. o Previous receptionist, switchboard or administrative assistant experience preferred. o Excellent verbal and written communication skills. • Day to Day Duties: • Will assist only with mail, no copy (repro) or facilities • Must be very independent; they are by themselves at this office • Must be able to speak to first level clients (facilities, drivers) • Ask questions if something is not understood. • Log packages • Pitney Bowes machine experience is helpful • Must have a car, some public transportation is available, but it is very intermittent and not reliable
<p>Robert Half Finance & Accounting is working with an established company with home offices in the North Shore looking for an Accounts Payable Specialist to join its team. This is a direct hire opportunity, open due to growth, reporting directly to the Accounts Payable Manager</p><p><br></p><p>Our client is looking for the following credentials...</p><p><br></p><p>- At least 2+ years of progressive experience in full cycle Accounts Payable</p><p>- Experience processing Checks and automated ACH & Wire transactions</p><p>- Advanced Excel (MUST BE able to do Pivot Tables and VLOOKUP's)</p><p>- Experience working in a team environment</p><p>- Strong presentation, professionalism, and energy</p><p>- Degree a plus, not required</p><p><br></p><p>For the right candidate our client will be putting together a competitive offer, commensurate with experience, along with an above average benefits package. The selected candidate will also be in line for significant growth potential as operations are expanding. This is a great opportunity for an Accounts Payable professional looking for a team environment and a strong support system. Work/life balance at this company is also very important. The schedule is HYBRID.</p><p><br></p><p>If interested and qualified please reply ASAP as this opportunity is of urgent need. Send resumes directly to Bill.Nichols@roberthalf. Thanks.</p>
<p>We are seeking a detail-oriented and analytical <strong>Accounts Receivable Specialist</strong>. In this role, you will play a key part in managing, tracking, and resolving payments related to receivables while contributing to the organization’s financial integrity and efficiency. If you thrive in a fast-paced environment and possess exceptional organizational and communication skills, this position is an excellent opportunity to grow your career!</p>
<p>Robert Half is working with a growing company in Andover seeking a Billing Specialist to join its team. This is a permanent role, that can move into a "Lead" or "Supervisor" role for the right candidate long term. Our client is looking for at least 2 years of billing experience and strong Excel skills. The selected candidate must have proven vendor relationship skills too.</p><p><br></p><p>Target salary for this opportunity is between 50-65K. If interested and qualified send your resume to Bill.Nichols@roberthalf. Thanks!</p>
<p>We are looking for a skilled Part Time Accounts Payable Specialist to assist a nonprofit scientific research firm based in Cambridge, MA. </p><p>This role offers the opportunity to work remotely while supporting a lean and dynamic finance team based in Cambridge, Massachusetts. You will play an integral part in managing accounts payable functions and ensuring financial accuracy.</p><p>The right individual must be well spoken and able to adapt to a variety of tasks, as well as have flexibility in their work schedule. The 20-30 hours must fall between 9am-5pm Monday- Friday. </p><p><br></p><p>Responsibilities:</p><p>• Process and manage the accounts payable workflow, ensuring timely and accurate completion of tasks.</p><p>• Oversee the approval and routing of contracts through DocuSign.</p><p>• Reconcile accounts to ensure accurate financial reporting and resolve discrepancies.</p><p>• Assist in coding invoices and tracking expenses efficiently.</p><p>• Collaborate with internal teams to maintain clear communication and address inquiries related to accounts payable.</p><p>• Support journal entry preparation and posting, if needed.</p><p>• Utilize software tools like bill.com and other accounting platforms effectively.</p><p>• Contribute to the overall efficiency and organization of the finance team.</p>
<p>We are looking for a skilled Compensation & Benefits Specialist to join our team on a long-term contract basis. This role offers an opportunity to make a significant impact by enhancing salary structures, benefits coordination, and job benchmarking processes. Based in Westborough, Massachusetts, this position is ideal for someone with expertise in compensation analysis and benefits management.</p><p><br></p><p>Responsibilities:</p><p>• Evaluate and benchmark salary structures to ensure competitive and equitable compensation across the organization.</p><p>• Develop and harmonize job descriptions and functions to align with company standards and industry practices.</p><p>• Establish specific salary bands and refresh job structures for consistency and clarity.</p><p>• Manage and coordinate benefits programs to meet employee needs effectively.</p><p>• Collaborate on the use of Paylocity for compensation and benefits tracking and reporting.</p><p>• Provide insights and recommendations for future system implementations related to compensation and benefits.</p><p>• Conduct benefits analysis to optimize offerings and improve employee satisfaction.</p><p>• Partner with HR teams to ensure seamless integration of compensation and benefits strategies.</p><p><br></p>
<p>Robert Half is recruiting for a Customer Service Specialist role with a rapidly growing manufacturing client in the Wilmington area. This is a permanent role, joining an already established team, with lots of growth opportunity.</p><p><br></p><p>Our client is looking for a customer service candidate with at least 1 year of professional business to business experience.</p><p><br></p><p>Responsibilities include preparing quotes, processing orders, and answering more technical questions as needed. This is NOT a call center role, it's a far more strategic customer service function.</p><p><br></p><p>If interested in, and qualified for the Customer Service Specialist role, please apply ASAP. I'm scheduling interviews soon!</p>
<p>3rd Shift (Night Shift) Patient Access Specialist! 11:00pm-7:00am - Multiple Openings! </p><p><br></p><p>We are offering a contract to permanent employment opportunity for a Patient Access Specialist in Nashua, New Hampshire. In this role, you will be fundamental in providing quality services to patients by managing their admission processes and ensuring regulatory compliance within the healthcare industry.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Ensure precise assignment of MRNs and carry out medical necessity and compliance checks.</p><p>• Efficiently handle incoming, outgoing, and inter-office calls via the telephone switchboard.</p><p>• Adhere to organizational policies while delivering exceptional customer service with compassion.</p><p>• Conduct pre-registration of patients' accounts prior to their visits, which may involve both inbound and outbound communication to gather demographic, insurance, and other patient information.</p><p>• Inform patients, guarantors, or legal guardians about general consent for treatment forms, obtain necessary signatures, and distribute patient education documents.</p><p>• Review responses in the insurance verification system, select the applicable insurance plan code, and enter benefit data to support Point of Service Collections and billing processes.</p><p>• Use the Advance Beneficiary Notice (ABN) software to accurately screen medical necessity, inform Medicare patients of potential non-payment of tests, and distribute the ABN as needed.</p><p>• Utilize auditing and reporting systems for quality assurance to correct accounts, including those from other employees, departments, and facilities.</p><p>• Conduct account audits to ensure all forms are completed accurately and timely, meeting audit standards, and provide statistical data to Patient Access leadership.</p>
We are looking for a highly organized and proactive Administrative Assistant to join our team in Acton, Massachusetts. In this long-term contract position, you will play a key role in supporting executive-level staff while managing office operations and reception duties. This on-site role offers the opportunity to work in a dynamic environment with flexible hours between Monday and Friday.<br><br>Responsibilities:<br>• Provide executive support to C-suite staff, including managing calendars, scheduling meetings, and coordinating travel arrangements.<br>• Oversee office management tasks such as organizing lunches, reserving conference rooms, and ensuring smooth daily operations.<br>• Perform receptionist duties, including answering inbound calls, greeting visitors, and managing correspondence.<br>• Assist with administrative tasks such as creating presentations, compiling spreadsheets, and handling data entry.<br>• Maintain organizational systems to track tasks, follow up on pending items, and ensure deadlines are met.<br>• Take initiative to identify and address potential issues or needs before they arise.<br>• Communicate priorities effectively and work independently to manage multiple tasks.<br>• Support the team by maintaining an organized and welcoming office environment.<br>• Collaborate with various departments to ensure seamless communication and workflow.<br>• Uphold confidentiality and professionalism in all interactions and responsibilities.
<p>We are looking for an experienced Accounts Payable Specialist to join our team in Boston, Massachusetts. This is a Contract to permanent position within the healthcare industry, offering a hybrid work schedule with both remote and onsite days. The role involves ensuring timely and accurate processing of vendor invoices while adhering to company policies and procedures. (Since this is a government owned entity, you must live in Boston proper to apply.)</p><p><br></p><p>Responsibilities:</p><p>• Review and verify invoices and requisitions for accuracy, completeness, and compliance with company policies.</p><p>• Reconcile the Accounts Payable bank account and prepare reports detailing outstanding checks.</p><p>• Process vendor payments, resolve returned payments, and address any inconsistencies or errors in payment reports.</p><p>• Manage vendor transactions, maintain vendor files, and ensure proper documentation for previous payments.</p><p>• Monitor compliance with Procure-to-Pay policies and suggest improvements to streamline processes.</p><p>• Assist with the preparation and maintenance of accurate data for reporting purposes.</p><p>• Establish and maintain strong relationships with vendors, addressing inquiries and resolving discrepancies.</p><p>• Track problem invoices, delegate issues to appropriate departments, and ensure timely resolution.</p><p>• Produce and analyze monthly Accounts Payable aging and historical reports.</p><p>• Support annual reporting requirements, including 1099 and 1096 filings, and monitor outstanding checks for unclaimed property.</p>
<p>Digital Marketing Specialist with 2+ years of solid, hands-on digital marketing experience needed for a full-time, fully onsite position with our small agency client in Greater Boston. While this is a fully remote position, only candidates within 100 miles of Boston will be considered. Must be proficient in Google Ads and Google Analytics. Must be familiar with programmatic advertising, streaming, and geofencing. Must have either external or internal client-facing skills. Experience working with clients in the auto, retail, financial, education, legal, and/or professional services industries would also be ideal. Target salary is 65-70K.</p>
<p>We are looking for a skilled Payroll Specialist to join our team in Andover, Massachusetts. As part of this long-term contract position, you will play a vital role in managing payroll operations and ensuring compliance with regulatory standards. This opportunity is ideal for professionals with expertise in multi-state payroll and experience handling payroll for large organizations.</p><p><br></p><p>Responsibilities:</p><p>• Process and oversee full-cycle payroll operations for a workforce of over 500 employees.</p><p>• Administer multi-state payroll, ensuring adherence to state and federal regulations.</p><p>• Utilize ADP Workforce Now to manage payroll systems and maintain accurate employee records.</p><p>• Conduct payroll reconciliations and resolve discrepancies promptly.</p><p>• Ensure compliance with tax reporting and filings, including year-end processing.</p><p>• Respond to employee inquiries regarding payroll, benefits, and deductions.</p><p>• Collaborate with HR and Finance teams to streamline payroll processes.</p><p>• Maintain confidentiality and safeguard sensitive payroll information.</p><p>• Stay updated on payroll laws and regulations to implement necessary changes.</p><p>• Generate reports and provide data analysis to support organizational decision-making.</p>
<p>Duties/Responsibilities</p><p>• Accurately review, code and process high volume payables invoices for multiple entities</p><p>• Review and reconcile invoices discrepancies</p><p>• Assist with weekly check, ACH and wire runs</p><p>• Process check request and expense reports in a timely manner</p><p>• Ensure that all daily, weekly and monthly tasks are completed accurately by the assigned deadlines</p><p>• Monitor the accounting inbox, responding to inquiries from vendors, clients, and internal stakeholders</p><p>• Sort, log, scan and file invoices, checks and other documents</p><p>• Responsible for all aspects of payroll</p><p>• Work closely with Human Resources to ensure changes in payroll, benefits, etc</p><p>• Review and reconcile payroll time records for accuracy in preparation for weekly and monthly payroll</p><p>• Calculate payroll adjustments as needed for issuance either manually or through the next available pay cycle</p><p>• Manage workflow to ensure all payroll transactions are processed accurately and timely</p><p>• Process correct garnishment calculations and compliance</p><p>• Process manual checks and any payroll-related entries</p><p>• Create G/L entries for each payroll and rectify with cash accounts</p><p>• Monthly reconciliation of all G/L accounts associated with payroll</p><p>• Enter all updates – bonus/commission/etc</p><p>• Handle and understand inquiries from employees, managers, and corporate team members regarding payroll issues and work on resolution in a reasonable and timely manner</p><p>• Review and validate reports produced as part of the payroll processing cycle to ensure payments to team members are accurate and that all payments have been paid for the payroll period and/or quarterly incentive payout</p><p>• Using knowledge of pay schedules, earning/deduction codes and pay program policies review exception reports and determine reason for potential over/under payments</p><p>• Process W2s, verify year-to-date totals for salaries, income tax withheld, FICA, deductions, tax-deferred annuities</p><p>• Process yearly RSU, ESPP, PTO and Mileage payouts</p><p>• Understand and comply with current and yearly tax thresholds for payroll processing</p><p>• Assist with month end closing</p><p>• Provide support for internal and external audits as needed</p><p>• Cross-train in other specialized areas of the department</p><p>• Perform other duties as assigned</p><p><br></p><p><strong><em>For immediate consideration and resume review, please call me directly! 508-205-2127 Eric Lebow</em></strong></p>
<p>We are looking for a detail-oriented Accounts Receivable Specialist to join our team in Boston, Massachusetts. The ideal candidate will have expertise in managing billing processes, cash applications, and commercial collections while utilizing advanced financial systems.</p><p><br></p><p>Responsibilities:</p><p>• Process and manage accounts receivable transactions with precision and accuracy.</p><p>• Handle cash applications and ensure timely posting of cash activity.</p><p>• Oversee commercial collections and communicate effectively with clients to resolve outstanding balances.</p><p>• Execute billing functions, including invoice generation and reconciliation.</p><p>• Monitor and analyze accounts receivable aging reports to maintain healthy cash flow.</p><p>• Utilize financial platforms such as SAP, Great Plains, Netsuite, etc.</p><p>• Collaborate with internal teams to address discrepancies and improve billing efficiency.</p><p>• Ensure compliance with company policies and industry standards in all accounts receivable activities.</p><p>• Provide regular reporting and insights on accounts receivable performance to management.</p>
<p>We are looking for a highly skilled Data Entry Specialist to join our team in Boston, Massachusetts. This role is focused on managing custom data requests for Request for Proposals (RFPs) and other inquiries, with an emphasis on institutional investment processes and data accuracy. This is a long-term contract position within the financial services industry, offering a dynamic and collaborative work environment.</p><p><br></p><p>Responsibilities:</p><p>• Handle and fulfill custom data requests related to RFPs and ad hoc inquiries, ensuring accuracy and timeliness.</p><p>• Prepare and distribute quarterly marketing data, including updates on Assets Under Management (AUM).</p><p>• Collaborate with internal teams to enhance and streamline data-related processes.</p><p>• Provide support to team members during high-demand periods to ensure seamless operations.</p><p>• Analyze and organize data to meet institutional investment standards and client expectations.</p><p>• Maintain a high level of consistency and efficiency in data management tasks.</p><p>• Contribute to the development of best practices for data handling and reporting.</p><p>• Communicate effectively with stakeholders to clarify requirements and deliver results.</p>
<p>Robert Half is working with a growing company in Andover seeking a Senior Billing Specialist to join its team. This is a permanent role, that can move into a "Lead" or "Supervisor" role down the road. Our client is looking for at least 3 years of billing experience and strong Excel skills. The selected candidate must have proven vendor relationship skills too.</p><p><br></p><p>Target salary for this opportunity is dependent on experience. Starting salary range is from $55-80K. If interested and qualified send your resume to Bill.Nichols@roberthalf. Thanks!</p>
<p>We are looking for a detail-oriented Collections Specialist to join our client in Cranston, Rhode Island. In this role, you will manage key aspects of customer accounts, including collections and account analysis, while maintaining strong communication and interpersonal relationships. This position offers an opportunity to work independently and contribute to the financial health of a dynamic metal fabrication company.</p><p><br></p><p>Responsibilities:</p><p>• Manage the accounts receivable process, including reviewing and approving customer orders to ensure compliance with company policies.</p><p>• Conduct thorough analysis of customer accounts to identify discrepancies and resolve issues promptly.</p><p>• Handle commercial collections by negotiating payment terms and securing timely payments from clients.</p><p>• Apply cash payments accurately and maintain detailed records of transactions.</p><p>• Collaborate with internal teams to ensure billing functions are completed efficiently and accurately.</p><p>• Communicate effectively with customers to address inquiries and provide exceptional service.</p><p>• Research and resolve account-related problems independently, demonstrating a proactive approach.</p><p>• Generate reports and maintain accurate documentation to track collections and overall account status.</p><p>• Monitor accounts for overdue balances and take appropriate action to minimize risk.</p><p>• Support the implementation of best practices to improve accounts receivable processes.</p>
We are looking for a dedicated Patient Access Specialist to join our team in Nashua, New Hampshire. In this Contract-to-permanent role, you will play a critical part in ensuring smooth admissions and registration processes for hospital patients while maintaining compliance with organizational policies and regulatory standards. This position requires strong attention to detail and excellent communication skills to deliver exceptional service to patients and their families.<br><br>Responsibilities:<br>• Register patients accurately by assigning medical record numbers, performing compliance checks, and collecting necessary insurance and physician order details.<br>• Provide clear instructions and compassionate customer service during all patient interactions, adhering to organizational policies and standards.<br>• Meet assigned point-of-service goals, including the collection of patient financial responsibilities and past-due balances.<br>• Conduct pre-registration tasks, which may involve inbound and outbound calls to gather demographic, insurance, and payment information.<br>• Explain and obtain signatures for consent forms and distribute necessary patient education materials, ensuring proper documentation.<br>• Verify insurance eligibility and input benefit details to facilitate billing processes and maintain a high clean claim rate.<br>• Screen medical necessity for Medicare patients using specialized tools and provide required forms to inform them of potential non-payment scenarios.<br>• Utilize quality auditing systems to review and correct account information, ensuring compliance with audit standards and reporting accuracy.<br>• Perform audits of accounts across teams and departments, providing statistical data to support leadership in improving processes.
<p>Nashua, NH - ON-SITE - Patient Access Specialist - 3rd Shift Position</p><p>Hours 11:00am-7:00pm - Multiple Openings </p><p><br></p><p>We are looking for a dedicated Patient Access Specialist to join our team in Nashua, New Hampshire. This Contract to permanent position focuses on ensuring seamless patient admissions and delivering exceptional service while adhering to organizational policies and regulatory standards. As part of the healthcare industry, this role plays a vital part in supporting patients and maintaining efficient processes.</p><p><br></p><p>Responsibilities:</p><p>• Accurately assign medical record numbers (MRNs) and verify medical necessity to ensure compliance with regulations.</p><p>• Deliver clear instructions to patients, collect insurance details, and process physician orders while maintaining a high level of customer service.</p><p>• Meet point-of-service collection targets and pre-register patient accounts by gathering demographic, insurance, and financial information through inbound and outbound calls.</p><p>• Explain and obtain signatures for consent and treatment forms, ensuring patients understand their rights and responsibilities.</p><p>• Verify insurance eligibility and input benefit data to support billing processes and enhance claims accuracy.</p><p>• Utilize software tools to identify potential non-payment issues for Medicare patients, distribute required forms, and provide necessary documentation.</p><p>• Conduct audits on patient accounts to ensure accuracy and compliance with quality standards, offering feedback to leadership as needed.</p><p>• Maintain a compassionate and detail-oriented approach in all patient interactions, aligning with organizational goals and customer service expectations.</p><p>• Provide patient education materials and ensure all required documentation is completed promptly and correctly.</p>
We are looking for a motivated Collections Specialist to join our team in Framingham, Massachusetts. This role involves engaging with customers to drive sales, resolve inquiries, and support marketing initiatives. The ideal candidate is proactive, organized, and skilled in customer communication and problem-solving.<br><br>Responsibilities:<br>• Conduct daily outbound calls to customers to secure orders, with call volumes ranging from 30 to 40+ calls per day, supporting weekly, quarterly, and annual sales objectives.<br>• Utilize product knowledge and sales expertise to upsell items, promote special offers, suggest alternatives for unavailable products, and address customer concerns effectively.<br>• Provide assistance to customers by resolving product-related inquiries, confirming orders, and coordinating with warehouse and purchasing teams to address delivery issues or special requests.<br>• Support the outside sales team by managing follow-up tasks, coordinating samples, and preparing marketing materials.<br>• Organize and ship product samples to both current and prospective customers, ensuring timely delivery.<br>• Submit sample requests to suppliers and facilitate receipt and organization in coordination with the warehouse team.<br>• Oversee the creation, updates, and distribution of marketing materials for the Retail Department using tools like Microsoft Publisher.<br>• Respond promptly to customer requests for product information, ensuring satisfaction.<br>• Assist in the planning and execution of trade shows, customer presentations, and new product or supplier rollouts.<br>• Occasionally visit local accounts to provide sampling and merchandising support and deliver products during emergencies.
