We are looking for a Help Desk Analyst I to join our team in Allentown, Pennsylvania, on a long-term contract basis. In this role, you will provide essential technical support to ensure smooth operations of IT systems for staff and students across the district. This position requires a proactive and detail-oriented individual with strong troubleshooting skills and a customer-focused mindset.<br><br>Responsibilities:<br>• Deliver technical support for desktops, laptops, printers, and other peripheral devices.<br>• Manage and resolve help desk tickets promptly, ensuring efficient issue resolution.<br>• Install, configure, and maintain software and hardware systems to meet user needs.<br>• Provide support for Microsoft Office 365, Windows operating systems, and educational software.<br>• Document issues and resolutions accurately using ticketing systems.<br>• Address network connectivity problems and perform basic troubleshooting.<br>• Set up and maintain classroom technology, including projectors, smart boards, and student devices.<br>• Collaborate with IT staff to implement system upgrades and deployments.<br>• Offer both on-site and remote technical support across multiple school locations.
We are looking for a dedicated Help Desk Analyst to provide efficient technical support to employees in a Windows-based environment. This is a long-term contract position located in Coatesville, Pennsylvania, requiring a hands-on approach to troubleshooting and resolving hardware and software issues. The role involves working onsite five days a week with the possibility of hybrid flexibility after ramp-up.<br><br>Responsibilities:<br>• Deliver first-line deskside and remote support to approximately 120 employees, including troubleshooting Windows-based systems and a small number of Mac devices.<br>• Diagnose and resolve issues related to applications, desktops, laptops, and other hardware.<br>• Utilize Intune to manage and deploy laptops and ensure proper setup.<br>• Perform imaging of desktops and laptops, customizing images as needed to meet user requirements.<br>• Maintain and track helpdesk tickets in the ticketing system, ensuring timely resolution of issues.<br>• Support Active Directory by managing user permissions and access.<br>• Install, configure, and repair desktop hardware and peripherals.<br>• Provide guidance and training to users on basic technical issues and system functionalities.<br>• Collaborate with team members to ensure consistent and high-quality support across the organization.
<p>Financial Services company seeks an Administrative Assistant with excellent time management skills. This Administrative Assistant will maintain and update internal records, process and maintain vendor memberships, assist with event coordination, enter journal entries into the general ledger, monitor attendance recording, perform research and development, assist with daily office needs, confirm all cash receipts/disbursements, and be point of contact for donor acknowledgement communications. The ideal Administrative Assistant should have a technical aptitude for database systems, strong attention to detail and experience working in a professional services environment.</p><p><br></p><p>How you will make an impact</p><p>· Organize, schedule, and confirm appointments/meetings</p><p>· Track and analyze accounting data</p><p>· Calendar Management</p><p>· Prepare financial statements and reports</p><p>· Draft internal/external correspondence</p><p>· Generate travel arrangements & itineraries </p><p>· Perform clerical research</p>
<p>Robert Half has partnered with a growing firm within the Wilmington Delaware area on their search for a multi-tasking, Billing Specialist with e-billing expertise. As the Billing Specialist, you will oversee client invoicing, assist with the collections process, handle billing inquiries, assist with calendar management, complete accounts receivable/payable transactions, perform legal research, complete account reconciliations, and prepare legal documents as needed. The ideal candidate should have strong attention to detail, excellent organizational skills, and the ability to solve problems quickly. </p><p><br></p><p>What you get to do everyday</p><p>· Data entry of billing tickets/order entry</p><p>· Enter daily invoice transactions</p><p>· Process and reconcile billing</p><p>· Send and receive FedEx packages</p><p>· Update and maintain client accounts</p><p>· Provide administrative support</p><p>· Email follow-up on client inquiries</p><p>· Assist with billing projects as needed</p>
<p>We have partnered with a successful organization on their search for a thorough Sr. Payroll Specialist with proven experience processing multi-state payroll for hourly and salaried employees. In this role, you will maintain employee payroll records, data entry of payroll transactions, process payroll garnishments, assist with cost analysis, reconcile payroll data, provide audit support, assist with payroll discrepancies, and coordinate with HR on employee tax updates. This candidate must have knowledge of payroll, wage and tax laws, and have the ability to multi-task time sensitive confidential request.</p><p> </p><p>Major Responsibilities</p><p>· Enter and process payroll data</p><p>· Assist with general accounting tasks</p><p>· Prepare financial statements</p><p>· Coordinate with HR on compliance regulations</p><p>· Handle incoming payroll call inquiries</p><p>· KPI Reporting</p><p>· Reconcile payroll data</p><p>· Process payroll calculations</p><p>· Assist with payroll discrepancies</p><p>· Prepare weekly/monthly payroll reports</p>
<p>We are seeking a highly organized and experienced Accounting Supervisor with strong knowledge of government accounting, financial reporting, and budgeting. In this Accounting Supervisor role, the candidate will provide guidance, direction, and mentorship to the accounting team, review financial statements, revise internal reports, oversee accounts payable transactions, monitor fixed assets, perform bank reconciliations, assist with payroll accounting activities, track internal controls, and assist with the development of annual budgets and forecasting. This Accounting Supervisor must have thorough understanding of GAAP and financial accounting principles, be able to succeed in a fast-paced environment, proven leadership abilities, and possess strong analytical skills.</p><p> </p><p>Primary Responsibilities</p><p>· Review and assist with budget reports</p><p>· Analyze financial data</p><p>· Monitor profit and loss for the organization</p><p>· Assist with month end close</p><p>· Maintain a system of accounting policies and procedures</p><p>· Review financial statements, update financials as needed</p><p>· Monitor internal controls</p><p>· Assist with audit documentation</p><p>· Ensure the accuracy and timely delivery of invoices</p><p>· Recommend improvements to accounting procedures</p>
We are looking for an Application Support Engineer to provide technical assistance and expertise for design-related applications, including AutoCAD and other specialized tools. In this role, you will collaborate with users, teams, and vendors to ensure seamless operation, troubleshoot issues, and optimize workflows. This position is integral to maintaining the efficiency of design and drafting operations within the organization.<br><br>Responsibilities:<br>• Deliver technical support for design applications such as AutoCAD, addressing errors, performance concerns, and integration challenges.<br>• Assist design teams with application workflows, file management, and template configurations.<br>• Coordinate with vendors and internal IT teams to resolve complex software issues and ensure system reliability.<br>• Develop and update documentation, training resources, and best practices for application usage.<br>• Oversee software updates, patches, licensing, and the deployment of new tools.<br>• Partner with design, engineering, and operations teams to improve workflows and boost productivity.<br>• Troubleshoot hardware and peripheral devices, including printers and plotters, to support end users.<br>• Monitor system performance and proactively address potential issues to maintain optimal functionality.
We are looking for an experienced Defense Litigation Legal Assistant to join our team in Wilmington, Delaware. In this role, you will support a small healthcare-focused legal practice consisting of three attorneys. This is a long-term contract position that requires a strong background in civil and insurance defense litigation.<br><br>Responsibilities:<br>• Coordinate and manage e-filing processes for legal documents across various court systems.<br>• Prepare and file court pleadings, motions, and other legal paperwork to ensure timely submissions.<br>• Maintain and update attorneys' calendars, including scheduling court appearances, meetings, and deadlines.<br>• Support defense litigation efforts by organizing case files, conducting research, and compiling necessary documentation.<br>• Assist attorneys with insurance defense litigation tasks, ensuring accuracy and compliance with legal requirements.<br>• Communicate effectively with clients, court personnel, and opposing counsel to facilitate case progress.<br>• Handle healthcare-related legal matters, providing administrative assistance and documentation as needed.<br>• Ensure all court filings and legal procedures adhere to jurisdictional rules and regulations.<br>• Organize and prioritize tasks in a fast-paced legal environment to meet deadlines efficiently.
We are looking for a skilled Media Buyer to join our team in Wilmington, Delaware. In this role, you will oversee media planning and buying strategies across multiple brands, ensuring campaigns are executed effectively and align with organizational goals. This position offers an exciting opportunity to collaborate with internal teams and external partners while driving impactful media initiatives.<br><br>Responsibilities:<br>• Lead the development and execution of media planning strategies tailored to targeted campaigns across various brands.<br>• Create and manage RFPs, tactical media plans, and vendor selection processes, including presentations to stakeholders.<br>• Provide strategic recommendations on media channel selection, partner alignment, and budget allocation.<br>• Supervise onboarding processes for media partners and ensure the optimization of campaign performance.<br>• Collaborate with internal teams and external media partners to launch campaigns, analyze reports, and implement changes as needed.<br>• Maintain detailed media flowcharts and oversee the creation of traffic workbooks and creative asset trackers.<br>• Manage technical aspects such as creative asset specifications, brand safety protocols, and ad verification tools.<br>• Ensure all campaigns comply with industry regulations and internal organizational standards.<br>• Support partner negotiations and foster long-term relationships with media vendors.
<p>We are looking for an experienced Media Strategist to lead strategic media planning efforts within the pharmaceutical industry. This long-term contract role is based in Wilmington, Delaware, and focuses on developing comprehensive media strategies that effectively target healthcare professionals while ensuring alignment with brand objectives and compliance standards. The ideal candidate will have extensive experience in pharmaceutical media planning, omnichannel strategy, and agency collaboration.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement media strategies across multiple brands and therapeutic areas to support business objectives.</p><p>• Translate brand goals into actionable media plans designed to drive engagement and measurable outcomes.</p><p>• Collaborate with brand teams to ensure seamless integration of media strategies into broader marketing plans.</p><p>• Lead annual brand planning efforts, including launch readiness and lifecycle management, while aligning media plans with key milestones.</p><p>• Manage relationships with external media agencies to ensure quality execution, strategic alignment, and adherence to budgets.</p><p>• Conduct agency briefings, oversee performance evaluations, and negotiate contracts with media partners.</p><p>• Monitor campaign performance, analyze key metrics such as reach and engagement, and optimize strategies based on results.</p><p>• Partner with analytics teams to refine targeting strategies and generate actionable insights for continuous improvement.</p><p>• Stay informed on emerging media trends, innovations, and compliance requirements specific to the pharmaceutical industry.</p><p>• Collaborate with cross-functional teams, including medical, legal, and analytics departments, to present strategies and performance updates.</p>
We are offering an exciting opportunity for a Help Desk Analyst in Hamilton Township, New Jersey. As part of our team, you will be providing general IT support focused on troubleshooting, Active Directory tasks, and managing virtual environments. You will also be responsible for user support and training, documentation, and process improvements to keep our systems running efficiently.<br><br>Responsibilities:<br><br>• Diagnosing and resolving hardware, software, and network issues to provide break/fix support<br>• Performing basic Active Directory tasks including password resets and permission updates<br>• Assisting with basic VM troubleshooting and resetting virtual machines<br>• Providing hands-on support to resolve technical problems efficiently<br>• Supporting and training users on IT-related issues and best practices<br>• Maintaining records of system configurations, troubleshooting steps, and IT procedures<br>• Utilizing Android Development, Cisco Technologies, Citrix Technologies, Microsoft, and Apple Devices skills to enhance IT support<br>• Managing computer hardware and configuration management<br>• Deploying and maintaining Mac Computers and other devices.
We are looking for a dedicated Help Desk Analyst to join our team on a contract basis in Philadelphia, Pennsylvania. This role involves providing technical support and resolving IT-related issues to ensure smooth operations. The ideal candidate will have experience with troubleshooting, system administration, and user support in widely used technology environments.<br><br>Responsibilities:<br>• Address and resolve user issues related to Active Directory, Windows 10, and Google Suite applications.<br>• Perform troubleshooting for desktop hardware, software, and peripheral devices such as Chromebooks and HDMI connections.<br>• Manage service desk tickets efficiently, ensuring timely resolution of technical problems.<br>• Provide support within Windows environments, including configuration and maintenance tasks.<br>• Assist users with basic troubleshooting steps to diagnose and resolve IT concerns.<br>• Collaborate with team members to ensure seamless communication and support across departments.<br>• Offer guidance and training to users on Google Apps and other software tools.<br>• Maintain accurate records of issues, solutions, and user interactions for future reference.<br>• Conduct periodic checks and updates on systems to prevent recurring issues.<br>• Support hardware setup and connectivity for desktops and related equipment.
<p><strong><u>Job Title: Technical Project Manager (UX) II (Contractor)</u></strong></p><p> <strong>Job Type:</strong> 13-week Contract, Potential for extension or conversion </p><p> <strong>Location: </strong>Philadelphia, PA </p><p> <strong>Department:</strong> Information Technology / User Experience</p><p><br></p><p><strong>About the Role</strong></p><p>We are seeking a skilled and detail-oriented <strong>Technical Project Manager (UX) II</strong> to join our team on a contract basis. This role is ideal for a collaborative and proactive professional who thrives in a fast-paced environment and is passionate about delivering high-quality digital experiences. You will be responsible for managing cross-functional projects, ensuring timely delivery, and aligning outcomes with business goals.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Coordinate and manage project-oriented work efforts, ensuring stability, transparency, and timely delivery.</li><li>Implement and maintain project management methodologies and best practices across IT teams.</li><li>Develop and manage detailed project plans, assign tasks, and monitor progress daily.</li><li>Identify resource needs, conduct quality reviews, and escalate issues related to scope, quality, or timelines.</li><li>Track key milestones and adjust plans or resources as needed to meet evolving project requirements.</li><li>Facilitate communication across departments to manage scope, budget, risk, and resource allocation.</li><li>Partner with senior leadership to identify and prioritize IT initiatives that support business objectives.</li><li>Lead complex projects through the full lifecycle: inception, design, development, testing, and deployment.</li><li>Collaborate with Scrum Masters and team leads to maintain end-to-end project plans.</li><li>Manage change requests, risk mitigation strategies, and project-specific budgets.</li><li>Provide clear and consistent updates on project status, risks, and issues to stakeholders.</li><li>Foster continuous improvement by gathering feedback and enhancing communication processes.</li></ul><p><br></p>
<p>We are looking for a skilled Desktop Support Technician to join our team on a contract basis in Havertown, Pennsylvania. In this role, you will provide first-level technical assistance to staff, ensuring smooth operation of devices such as Apple laptops and Chromebooks. This position requires hands-on support, in-person visits, to promptly resolve hardware and software issues.</p><p><br></p><p>Responsibilities:</p><p>• Deliver first-level technical support for staff, addressing device-related issues efficiently.</p><p>• Troubleshoot and resolve problems with Apple laptops and Chromebooks used by staff </p><p>• Provide desk-side support for walk-in concerns and respond to tech calls for assistance.</p><p>• Maintain effective communication with users to understand and address their technical challenges.</p><p>• Document and track reported issues to identify recurring problems and suggest improvements.</p><p>• Collaborate with team members to share knowledge and enhance support processes.</p><p>• Conduct basic maintenance and configuration of devices to ensure optimal performance.</p><p>• Assist with onboarding new users by setting up devices and providing initial training.</p><p>• Stay updated on emerging technologies relevant to the educational environment.</p>
<p><strong>About the Role:</strong></p><p>We’re seeking a motivated and tech-savvy individual to join our IT team as a PC/Entry-Level IT Support Technician. This is an excellent opportunity for recent graduates or individuals looking to start their career in IT. You’ll gain hands-on experience supporting end-users, troubleshooting hardware and software issues, and maintaining IT systems in a dynamic environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide first-level technical support for desktops, laptops, printers, and mobile devices.</li><li>Troubleshoot and resolve hardware, software, and network issues.</li><li>Assist with setup and configuration of new equipment and user accounts.</li><li>Perform routine maintenance and updates on systems and applications.</li><li>Document support requests and resolutions in the ticketing system.</li><li>Support remote users via phone, email, and remote access tools.</li><li>Collaborate with senior IT staff on projects and escalated issues.</li></ul><p><strong>Qualifications:</strong></p><ul><li>Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).</li><li>Strong interest in technology and problem-solving.</li><li>Basic understanding of Windows OS, Microsoft Office, and networking fundamentals.</li><li>Excellent communication and customer service skills.</li><li>Ability to work independently and as part of a team.</li><li>Willingness to learn and grow in a fast-paced IT environment.</li></ul><p><strong>Preferred (but not required):</strong></p><ul><li>Internship or volunteer experience in IT support.</li><li>Familiarity with Active Directory, Office 365, or ticketing systems.</li></ul><p><strong>Why Join Us?</strong></p><ul><li>Supportive team environment with mentorship opportunities.</li><li>Hands-on experience with a wide range of technologies.</li><li>Career development and training resources.</li><li>Great opportunity to launch your IT career!</li></ul><p><br></p>
We are looking for a skilled Systems Administrator to join our team in Lambertville, New Jersey. In this role, you will be responsible for ensuring the stability, security, and efficiency of our IT systems, including servers, networks, and end-user devices. This position requires a proactive approach to managing infrastructure and supporting organizational technology needs.<br><br>Responsibilities:<br>• Administer and maintain Windows Servers, both physical and virtual, using platforms like Hyper-V and Proxmox.<br>• Manage Active Directory, Office 365, and Azure applications to ensure seamless functionality.<br>• Configure and optimize Cisco switches, VLANs, routing protocols, and WatchGuard firewalls.<br>• Handle patch management, system hardening, backups with tools such as Hornet, and disaster recovery planning.<br>• Monitor system performance using tools like NinjaOne and Zabbix, addressing and resolving issues promptly.<br>• Provide Tier 2 and Tier 3 technical support, oversee the helpdesk queue, and deploy desktops and laptops.<br>• Document technical processes, configurations, and solutions to maintain clear records.<br>• Collaborate with team members to ensure IT infrastructure aligns with organizational goals.
We are looking for a skilled Marketing Manager II to join our team in Philadelphia, Pennsylvania. This long-term contract position offers an exciting opportunity to lead marketing initiatives across various channels and drive impactful campaigns. The ideal candidate will excel in coordinating strategies, managing budgets, and collaborating with vendors to deliver exceptional results.<br><br>Responsibilities:<br>• Develop and execute comprehensive marketing plans across multiple platforms, including direct mail, paid media, and offline channels.<br>• Coordinate with vendors and service providers to ensure seamless implementation of marketing programs and promotional events.<br>• Manage budgets and expense accounts, ensuring adherence to financial guidelines while maximizing campaign effectiveness.<br>• Lead the creation and execution of lead generation campaigns, leveraging cross-channel tactics to achieve business objectives.<br>• Provide ongoing support for mobile app marketing initiatives and other technical projects.<br>• Oversee program management activities, ensuring alignment with strategic goals and timelines.<br>• Collaborate with internal teams to integrate sales, marketing, and technical support efforts for cohesive results.<br>• Monitor and analyze campaign performance metrics to optimize future strategies and drive growth.<br>• Plan and execute promotional events that enhance brand visibility and engage target audiences.<br>• Work closely with stakeholders to refine marketing tactics and adapt to evolving business needs.
<p><strong>About the Role</strong></p><p>We’re seeking a skilled <strong>Automation Engineer</strong> to join a backend-focused engineering team in Philadelphia. This role centers on backend services—no frontend development—supporting customer data, recordings, and scheduling systems. You’ll collaborate with teams based in Pennsylvania and India, contributing to a fast-paced, automation-driven environment.</p><p><strong>Key Responsibilities</strong></p><ul><li>Develop and maintain backend services for:</li><li>Customer account data</li><li>Recording and device data</li><li>Scheduling and reminders</li><li>Work with NoSQL databases such as <strong>MongoDB</strong> and <strong>Cassandra</strong></li><li>Support CI/CD pipelines and Kubernetes frameworks via syndication partners</li><li>Ensure backend systems are scalable, reliable, and fully automated</li></ul>
We are looking for a skilled Desktop Support Analyst to join our team in Wayne, Pennsylvania. This Contract-to-Permanent position offers an excellent opportunity to provide technical expertise and support for end-users while ensuring smooth IT operations. The role involves hands-on troubleshooting, system management, and assisting with hardware and software setups.<br><br>Responsibilities:<br>• Deliver Level 1 and Level 2 technical support for end-users, including resolving password issues, configuring devices, and troubleshooting Office 365 and Microsoft Entra ID.<br>• Manage endpoints using tools like Intune and Jamf, ensuring proper patching and maintenance for Windows and Mac systems.<br>• Provide application support for Microsoft 365 products such as Exchange, SharePoint, and Teams, as well as Jira and Confluence.<br>• Diagnose and resolve basic network issues, including Wi-Fi connectivity, cabling, and printer or network device accessibility.<br>• Set up and maintain audiovisual equipment, including meeting room panels and other related devices.<br>• Facilitate on-site onboarding processes, including workstation setup, account creation, and IT orientation for new hires.<br>• Handle provisioning and distribution of small hardware items like keyboards, mice, docking stations, and headsets.<br>• Document incidents, changes, and escalations thoroughly to ensure proper tracking and resolution.
<p><strong>Administrative Assistant/Accounts Payable Clerk (Automated Machinery Company)</strong></p><p>The Administrative Assistant and Accounts Payable Clerk is a dual-role position responsible for handling various accounting tasks related to accounts payable and data entry. Providing comprehensive front desk reception management and support services to ensure efficient operation of company office functions. This role requires a highly organized, detail oriented, and proactive individual with excellent administrative and basic accounting skills. The position requires independent logical thinking, a willingness to be a team player, working efficiently with little or no supervision and strong communications skills. This position shall report to the Controller. This team member shall be based out of our headquarters in Morgantown, PA. </p><p><strong>Responsibilities: Administrative Assistant</strong></p><p>· Serve as the first point of contact for the company, managing front desk operations, greeting visitors, and directing them appropriately.</p><p>· Handles copies, scanning and clerical duties within the office.</p><p>· Answers multi-line phone system and directs calls or relays messages, as circumstances dictate. Must interact cordially and communicate professionally.</p><p>· Clerical administrative duties for office personnel as needed.</p><p>· Inventory kitchen and office supplies.</p><p>· Tracking of employee PTO.</p><p>· Working with HR to help with company meetings and other projects.</p><p><strong> </strong></p><p><strong>Responsibilities: Accounts Payable Clerk</strong></p><p>· Manage accounts payable by using accounting software.</p><p>· Establishing and maintaining relationships with new and existing vendors.</p><p>· Comparing purchase orders, prices, terms of payment and other charges.</p><p>· Processing payments to vendors by check or ACH as requested.</p><p>· Keep accurate files of invoices, payments, and vendors.</p><p>· Balancing of intercompany AP transactions.</p><p> </p>
We are looking for a skilled Data Modeler II to join our team on a contract basis in Philadelphia, Pennsylvania. In this role, you will play a pivotal part in designing and analyzing logical database structures, ensuring seamless data flow across systems and business processes. If you have a passion for transforming business requirements into efficient data models and improving data usage, this position offers an excellent opportunity to showcase your expertise.<br><br>Responsibilities:<br>• Analyze and develop complex logical database designs and data models to support corporate and customer information systems.<br>• Collaborate with stakeholders to understand business requirements and translate them into effective logical data structures.<br>• Identify and resolve issues related to data flow and content across various systems and business functions.<br>• Evaluate opportunities to reduce data redundancy while ensuring single sources of truth for critical information.<br>• Utilize methodologies and technologies to depict data movement and interactions within and between systems.<br>• Conduct in-depth data analysis to identify trends and optimize data usage across the organization.<br>• Develop and maintain relational database designs that align with organizational goals and computing environments.<br>• Ensure compliance with best practices in data modeling and support for database management systems.<br>• Provide insights and recommendations to improve data integration and overall system performance.
We are looking for an experienced Accountant II to join our team in Allentown, Pennsylvania. This long-term contract position offers the opportunity to work in a hybrid environment, combining in-office collaboration with remote work flexibility. The ideal candidate will play a key role in supporting business planning, decision-making, and regulatory processes while driving process improvements and providing leadership to less experienced team members.<br><br>Responsibilities:<br>• Build strong partnerships with management teams to support planning, decision-making, and business objectives.<br>• Prepare and review complex reporting materials, including presentations, data updates, and month-end manual accruals.<br>• Assist with regulatory filings, such as rate cases and other jurisdictional requirements.<br>• Develop and oversee operational budgets, ensuring alignment with business goals and financial targets.<br>• Conduct detailed analyses of financial results, identifying variances and providing explanations to relevant departments.<br>• Regularly engage with business partners to strengthen relationships and implement process improvements.<br>• Monitor capital projects and adjust forecasts to align with construction plans and corporate targets.<br>• Lead efforts to quantify and implement process enhancements to improve efficiency.<br>• Supervise less experienced team members, providing guidance and support in financial analysis and reporting.<br>• Perform day-to-day accounting and budgeting tasks, including journal entries, expense coding, and project setup.
<p>Robert Half is seeking a motivated and detail-oriented <strong>Customer Success Specialist </strong>on behalf of a local manufacturing organization. This role offers an exciting opportunity for customer-focused professionals to make an immediate impact, providing unparalleled service and support in a dynamic environment. As the first point of contact for the company’s valued customers, you’ll play a key role in ensuring satisfaction while handling inquiries, resolving issues, and maintaining efficient correspondence.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Deliver exceptional customer service via phone and email communication channels.</li><li>Address customer inquiries regarding products, services, and account-related issues.</li><li>Perform accurate and timely data entry into the customer management system.</li><li>Facilitate the processing of domestic and international orders while ensuring customer satisfaction.</li><li>Conduct outbound calls to follow up on customer inquiries or provide additional assistance.</li><li>Uphold professionalism and phone etiquette in all customer interactions.</li><li>Collaborate with team members for efficient resolution of complex customer problems.</li><li>Document customer communications and feedback to improve processes and service quality.</li><li>Stay up-to-date on product details and company policies to provide accurate information.</li><li>Handle sales and purchase order processing using QuickBooks Desktop.</li><li>Prepare and generate customer invoices, apply payments, and manage aging reports in QuickBooks.</li><li>Process incoming mail and maintain organized financial records, both digitally and physically.</li></ul>
We are looking for a skilled Desktop Support Analyst to join our team in Thorofare, New Jersey. In this role, you will provide technical assistance and support across a range of desktop, laptop, and mobile devices in a fast-paced Windows 11 and Microsoft 365 environment. This position requires a proactive approach to problem-solving, collaboration, and delivering high-quality IT services.<br><br>Responsibilities:<br>• Install, configure, and troubleshoot both hardware and software to ensure optimal performance.<br>• Manage service desk tickets by providing timely updates, escalating complex issues, and ensuring satisfactory resolutions.<br>• Oversee the onboarding and offboarding processes, including imaging and deploying hardware while maintaining accurate IT asset records.<br>• Detect and report phishing attempts, malware infections, and other security threats following established procedures.<br>• Support the integration of IT systems for newly acquired organizations into the company's operations.<br>• Conduct research using vendor resources and forums to identify solutions that prevent and resolve technical challenges.
We are looking for a motivated PC Technician to join our team in Moorestown, New Jersey. This is a long-term contract position offering an excellent opportunity to gain hands-on experience and enhance your technical skills. If you are eager to build your career and work with desktop hardware and software, we encourage you to apply.<br><br>Responsibilities:<br>• Set up, configure, and maintain desktop workstations to meet operational needs.<br>• Perform imaging and installation of operating systems and software on PCs.<br>• Diagnose and troubleshoot hardware and software issues to ensure smooth functionality.<br>• Replace or upgrade desktop components as required to maintain performance standards.<br>• Provide technical support to users, addressing inquiries and resolving issues efficiently.<br>• Ensure desktop systems are secure and compliant with organizational standards.<br>• Document technical procedures and system configurations for future reference.<br>• Collaborate with team members to support IT projects and initiatives.<br>• Maintain inventory of hardware and software assets to support operational requirements.
