We are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in Philadelphia, Pennsylvania. In this long-term contract role, you will play a key part in providing hands-on technical assistance and troubleshooting support to ensure smooth operations. This position offers an excellent opportunity for individuals eager to grow their IT skills while contributing to essential projects.<br><br>Responsibilities:<br>• Assist in the installation, setup, and maintenance of computer systems and hardware.<br>• Respond to IT-related inquiries and provide solutions to technical issues via phone or in-person support.<br>• Troubleshoot and resolve problems related to Windows operating systems, including Windows 10 and Windows 11.<br>• Carry and deliver equipment to designated locations within the facility as needed.<br>• Manage service desk tickets and ensure timely resolution of user concerns.<br>• Utilize Active Directory to manage user accounts and permissions effectively.<br>• Provide basic troubleshooting and technical support for common software and hardware issues.<br>• Collaborate with team members to ensure seamless migration to Windows 11.<br>• Document technical processes and solutions to improve future support efforts.
We are looking for a PC Technician to support hardware deployment, troubleshooting, and workstation setup in Penns Grove, New Jersey. This Long-term Contract position is ideal for someone who is hands-on, detail-oriented, and comfortable working with a range of computer equipment and peripherals. The role focuses on maintaining reliable desktop and device performance while ensuring users have properly configured technology for daily operations.<br><br>Responsibilities:<br>• Install, configure, and maintain desktop computers, laptops, and related hardware across the site.<br>• Diagnose and resolve equipment issues involving workstations, peripherals, and other end-user devices.<br>• Set up and organize cabling for computers, monitors, and connected hardware to ensure clean and functional installations.<br>• Provide technical support for Dell and Apple devices, including basic repairs, replacements, and configuration updates.<br>• Perform hardware upgrades and component replacements such as memory, drives, and accessories when needed.<br>• Track equipment status, document completed work, and maintain accurate records of hardware activities.<br>• Assist with device rollouts, workstation moves, and other onsite technical support tasks as assigned.