<p>Robert Half is seeking a motivated and detail-oriented <strong>Customer Success Specialist </strong>on behalf of a local manufacturing organization. This role offers an exciting opportunity for customer-focused professionals to make an immediate impact, providing unparalleled service and support in a dynamic environment. As the first point of contact for the company’s valued customers, you’ll play a key role in ensuring satisfaction while handling inquiries, resolving issues, and maintaining efficient correspondence.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Deliver exceptional customer service via phone and email communication channels.</li><li>Address customer inquiries regarding products, services, and account-related issues.</li><li>Perform accurate and timely data entry into the customer management system.</li><li>Facilitate the processing of domestic and international orders while ensuring customer satisfaction.</li><li>Conduct outbound calls to follow up on customer inquiries or provide additional assistance.</li><li>Uphold professionalism and phone etiquette in all customer interactions.</li><li>Collaborate with team members for efficient resolution of complex customer problems.</li><li>Document customer communications and feedback to improve processes and service quality.</li><li>Stay up-to-date on product details and company policies to provide accurate information.</li><li>Handle sales and purchase order processing using QuickBooks Desktop.</li><li>Prepare and generate customer invoices, apply payments, and manage aging reports in QuickBooks.</li><li>Process incoming mail and maintain organized financial records, both digitally and physically.</li></ul>
We are looking for a motivated Collections Specialist to join our team in White Plains, New York. This role involves managing business-to-business (B2B) collections while delivering exceptional customer service. As a Contract-to-permanent position, this opportunity offers a pathway to long-term employment based on performance.<br><br>Responsibilities:<br>• Manage B2B collections processes, ensuring timely and accurate follow-ups to resolve outstanding balances.<br>• Provide excellent customer service to address inquiries and maintain strong client relationships.<br>• Utilize Microsoft Outlook and Excel to track collections activity and generate aging reports.<br>• Analyze credit balances and approve credit lines in accordance with company policies.<br>• Communicate effectively with clients via phone and email to negotiate payment terms and settle debts.<br>• Review and reconcile accounts to ensure accurate billing and collections.<br>• Monitor overdue accounts and develop strategies for debt recovery.<br>• Collaborate with internal teams to address billing discrepancies and streamline collection processes.<br>• Prepare detailed reports on collections performance and account statuses.<br>• Stay informed on industry best practices and compliance standards for collections.
We are looking for an experienced Marketing Manager to lead strategic initiatives and drive impactful campaigns in the education sector. This role requires a creative thinker who excels in digital and B2B marketing strategies to enhance brand visibility and engagement. Join our team in Scotch Plains, New Jersey, to make a difference in shaping our marketing efforts.<br><br>Responsibilities:<br>• Develop and execute comprehensive marketing strategies tailored to the education industry.<br>• Lead the planning and management of email campaigns to maximize audience engagement.<br>• Drive B2B marketing initiatives, building strong relationships with partners and stakeholders.<br>• Oversee digital marketing efforts, including social media, SEO, and paid advertising.<br>• Analyze campaign performance data to identify opportunities for improvement and optimization.<br>• Collaborate with cross-functional teams to ensure brand consistency across all platforms.<br>• Create and manage budgets for marketing campaigns to ensure cost-effective execution.<br>• Research market trends and competitor activities to inform strategic decisions.<br>• Foster brand awareness through innovative campaigns and targeted messaging.<br>• Monitor industry advancements to incorporate new tools and techniques into marketing plans.
We are looking for an experienced Accounting Manager to join our team in New York, New York. This Contract-to-Permanent position offers an exciting opportunity to contribute to the financial operations of a non-profit organization, with a focus on Property & Casualty (P& C) Insurance accounting. The ideal candidate will have a strong understanding of P& C processes, as well as familiarity with Life Insurance accounting.<br><br>Responsibilities:<br>• Oversee accounting operations related to Property & Casualty Insurance, ensuring accurate and timely financial reporting.<br>• Manage month-end close processes, including reviewing journal entries and reconciling accounts.<br>• Prepare and analyze financial statements, ensuring compliance with relevant policies and procedures.<br>• Conduct financial audits and provide documentation to support audit requirements.<br>• Supervise and guide a team of accounting professionals, fostering collaboration and efficiency.<br>• Monitor and enforce adherence to internal policies and regulatory standards.<br>• Collaborate with stakeholders to address risk management concerns primarily within P& C Insurance.<br>• Maintain and update general ledger accounts, ensuring accuracy and completeness.<br>• Provide expertise in Life Insurance accounting processes when required.<br>• Identify opportunities for process improvements and implement solutions to enhance efficiency.
We are looking for a skilled Project Manager to lead the creation and operational setup of a new business entity. This long-term contract position is based in Neptune, New Jersey, and involves managing licensing, compliance, and the establishment of infrastructure across multiple departments. The ideal candidate will excel in coordinating cross-functional teams and driving projects to successful completion while ensuring adherence to regulatory requirements.<br><br>Responsibilities:<br>• Oversee the licensing process, including applications, approvals, and compliance with state regulations.<br>• Develop and implement operational systems, processes, and policies for the new entity.<br>• Collaborate with teams such as Finance, HR, IT, and Operations to align functional requirements.<br>• Manage vendor onboarding for banking, payroll, insurance, and other operational needs.<br>• Create and maintain detailed project plans, setting clear milestones and tracking progress.<br>• Facilitate communication between stakeholders and leadership, providing regular updates on project status.<br>• Identify potential risks and challenges, proactively addressing issues to ensure project success.<br>• Maintain organized documentation for compliance and leadership reporting purposes.<br>• Prepare weekly progress reports and provide recommendations for future expansion efforts.<br>• Coordinate cross-functional efforts to ensure smooth execution of project deliverables.
<p>We are looking for a dedicated Collections Specialist to oversee student account receivables for a higher education institution in NE Philadelphia, Pennsylvania. This role focuses on managing overdue accounts, collaborating with students and families, and ensuring compliance with institutional policies and government regulations. The ideal candidate will excel at balancing financial responsibilities with a student-centered approach.</p><p><br></p><p>Responsibilities:</p><p>• Monitor overdue student accounts related to tuition, housing, and fees, ensuring timely follow-up.</p><p>• Develop and administer payment plans in alignment with university guidelines.</p><p>• Collaborate with internal departments and external collection agencies to resolve outstanding balances.</p><p>• Maintain detailed and accurate records of all student account activities and communications.</p><p>• Prepare monthly reports highlighting delinquent accounts and collection efforts.</p><p>• Enforce institutional policies regarding registration holds, transcript restrictions, and financial clearance.</p><p>• Ensure compliance with federal, state, and university regulations related to student accounts.</p><p>• Educate students and families on financial responsibility and payment options.</p><p>• Recommend accounts for write-offs or legal actions based on established procedures.</p><p>• Assist the Student Account Services team during peak periods by processing payments and completing end-of-day tasks.</p>
<p>We are looking for a strategic and hands-on Analytical Product Manager to lead the development of advanced analytics solutions tailored to the healthcare workforce sector. This role focuses on creating impactful tools that enhance payroll, HR, attendance, and scheduling processes for healthcare administrators and operators. Based in Airmont, New York, this position offers the chance to shape innovative analytics capabilities that drive workforce efficiency and compliance.</p><p><br></p><p>Responsibilities:</p><p>• Define the vision and roadmap for analytics and insights within the platform, ensuring alignment with organizational goals.</p><p>• Establish key metrics and performance indicators to address workforce challenges such as overtime trends, payroll discrepancies, and employee turnover.</p><p>• Collaborate with clients, account managers, and product teams to identify high-value use cases for analytics solutions.</p><p>• Translate business requirements into detailed product specifications, dashboards, and data models.</p><p>• Oversee the creation of dashboard mockups using tools like Power BI and other visualization platforms.</p><p>• Partner with leadership to assess future hiring needs for roles such as BI developers and data engineers.</p><p>• Develop tools for generating pre-payroll analytics, enabling detailed reporting by employee, department, and earning code.</p><p>• Build HR analytics capabilities that provide insights into turnover rates and headcount trends.</p><p>• Design attendance dashboards with advanced filtering and drill-down features to identify patterns such as no-shows and excessive overtime.</p><p>• Create facility-level reporting tools that support trend analysis, benchmarking, and comparative insights.</p>
We are looking for a Digital Marketing Specialist to join our dynamic team in Princeton, New Jersey. This role is ideal for someone who thrives in a fast-paced environment and is eager to make a significant impact by driving innovative marketing strategies for eCommerce brands. If you have a passion for data-driven storytelling and a desire to shape the future of digital marketing, this position is perfect for you.<br><br>Responsibilities:<br>• Develop and execute effective digital marketing campaigns across multiple platforms, including Google Ads, Meta Ads, and Amazon Seller Central.<br>• Analyze performance metrics using tools like Google Analytics, Adobe Analytics, and Power BI to generate actionable insights.<br>• Create compelling reports and presentations to share data-driven findings with clients and internal teams.<br>• Lead team training sessions to ensure alignment with the latest marketing strategies and technological advancements.<br>• Mentor and guide team members to encourage growth and enhance paid media expertise.<br>• Collaborate with eCommerce clients to understand their goals and recommend tailored marketing strategies.<br>• Utilize advanced AI marketing tools like LXRInsights to optimize campaign performance.<br>• Stay ahead of industry trends, especially in AI and digital marketing, to maintain a competitive edge.<br>• Serve as a subject matter expert, providing strategic guidance to clients and internal teams.
<p>Rapidly growing P/E firm seeks a proactive and strategic Sr. Finance Manager to focus on FP& A (budgets, forecasts, modeling). The Sr. Finance Manager will be responsible for budgeting, financial planning, cash flow management, and providing financial insights to support business decisions. In this role, you will also perform ROI analysis, create and maintain complex financial models, provide leadership where needed, develop KPIs, monitor financial performance, develop and implement cost-reduction strategies and financial control, and provide management with strategic plans for long-term financial benefits for the organization. We ideally want a candidate who can own all aspects of the financial management function, possess strong P& L expertise, and advanced budgeting skills.</p><p><br></p><p>What you get to partake in:</p><p>· Oversee day-to-day financial operations including general accounting, budgeting, and forecasting</p><p>· Lead the budgeting, financial forecasting/ reporting process</p><p>· Collaborate with internal teams to access financial performance and cost efficiency</p><p>· Analyze financial data and prepare monthly, quarterly, annual reports</p><p>· Coordinate with management team on profit loss analysis</p><p>· Manage the audit process and work with external auditors as needed</p><p>· Report on various investment analysis</p><p>· Develop financial models and pricing strategies to support sales and margin improvement</p><p>· Implement internal controls and financial procedures to safeguard company assets</p>
We are looking for a skilled Healthcare Project Manager to lead critical initiatives within the payment integrity domain. This role requires a strategic thinker with a strong background in healthcare operations and project management, capable of driving cross-functional collaboration and ensuring compliance with industry regulations. The ideal candidate will excel in managing complex projects while delivering impactful solutions that align with organizational objectives.<br><br>Responsibilities:<br>• Manage and oversee healthcare projects, including validation processes, cost analysis, and readmission reviews, ensuring they meet organizational goals and compliance standards.<br>• Coordinate the implementation of technology solutions that enhance payment integrity functions, collaborating closely with IT and business teams.<br>• Facilitate communication and collaboration across departments such as IT, clinical operations, and finance to ensure seamless project execution.<br>• Develop comprehensive project plans, including scope definition, timeline creation, resource allocation, and progress monitoring for successful delivery.<br>• Identify and address project risks, creating mitigation strategies and escalating issues as needed to maintain project continuity.<br>• Provide stakeholders and sponsors with regular updates, maintaining clear documentation and enabling informed decision-making.<br>• Ensure adherence to healthcare regulations and compliance standards, including HIPAA and HITRUST, throughout all project activities.<br>• Translate technical requirements into actionable business strategies, ensuring alignment between technical solutions and organizational needs.
<p>We're looking for a <strong>Warehouse Management System (WMS) Implementation Specialist</strong> with experience integrating ERP and WMS platforms—ideally someone who's worked with <strong>Acumatica ERP</strong> and <strong>Savant WMS</strong>, though <strong><u>similar systems would be fine</u></strong>. This person will also be responsible for documenting warehouse procedures and providing ongoing support to our warehouse team after implementation.</p><p><br></p><p>It’s a big plus if they’re familiar with barcode scanners, Zebra printers, and labeling standards like license plate labels and GS1.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead the implementation and integration of WMS with ERP systems</li><li>Collaborate with internal teams to define and document warehouse procedures and workflows</li><li>Configure and test WMS functionalities to meet operational requirements</li><li>Train warehouse employees on system usage, barcode scanning, and label printing</li><li>Maintain and update system documentation, SOPs, and training materials</li><li>Ensure compliance with barcode and license plate label standards</li><li>Manage and support hardware integration including Zebra printers, barcode scanners, and mobile devices</li><li>Provide post-implementation support to warehouse staff, resolving day-to-day issues</li></ul><p><br></p>
<p>We are looking for an experienced Accounts Payable Manager to oversee and optimize the accounts payable function for our organization in the Howell, New Jersey area. This leadership role requires a highly organized individual capable of managing a team, improving processes, and utilizing technology to drive efficiency. The ideal candidate will have a strong background in Sage Intacct and a proven track record in the healthcare industry.</p><p><br></p><p>Responsibilities:</p><p>• Lead and manage the full accounts payable lifecycle, ensuring timely and accurate processing of invoices and payments.</p><p>• Supervise and develop a team of accounts payable specialists, fostering a culture of collaboration and excellence.</p><p>• Build and maintain strong relationships with vendors, addressing inquiries and resolving payment discrepancies promptly.</p><p>• Ensure compliance with company policies, healthcare regulations, and industry standards for accurate financial transactions.</p><p>• Prepare and analyze accounts payable reports, including aging schedules and cash flow impact, to provide insights for strategic decision-making.</p><p>• Design and implement process improvements and leverage automation tools to enhance operational efficiency.</p><p>• Develop scalable systems and workflows that support organizational growth and adaptability.</p><p>• Collaborate with finance, procurement, and operations teams to streamline processes and resolve accounts payable challenges.</p>
<p><strong>Job Overview:</strong></p><p>We are seeking an experienced <strong>IT Manager</strong> to oversee and optimize the IT operations of our organization. The ideal candidate will possess a strong background in Jack Henry technologies, extensive leadership experience in managing IT departments, and the ability to steer dynamic teams through multiple ongoing projects in a fast-paced environment. Additionally, the successful candidate will demonstrate financial acumen related to budget preparation, monitoring, and vendor negotiations.</p><p><strong>Responsibilities:</strong></p><ul><li><strong>Leadership & Team Management:</strong> Lead and manage an IT department with diverse teams, fostering collaboration, skill development, and accountability to achieve project milestones and deliverables.</li><li><strong>Jack Henry System Management:</strong> Utilize expertise in Jack Henry financial technology solutions to ensure proper implementation, maintenance, and optimization of systems supporting banking, credit union operations, financial transactions, and business process automation.</li><li><strong>Project Oversight:</strong> Coordinate and prioritize ongoing IT projects, ensuring timely completion while maintaining high standards of quality and performance.</li><li><strong>Budgeting & Financial Management:</strong> Prepare, track, and manage the department’s budget while optimizing costs through effective vendor negotiations.</li><li><strong>Strategy Development:</strong> Advise senior leadership on technology strategies to ensure scalability, security, and compliance with industry regulations.</li><li><strong>Vendor Relationship Management:</strong> Establish and maintain strong relationships with external vendors to maximize the organization’s return on investment.</li><li><strong>Problem Solving:</strong> Analyze and address IT challenges promptly while minimizing disruptions to workflows.</li><li><strong>Staff Training & Development:</strong> Upskill and motivate team members to bridge technology gaps and enhance expertise within the department.</li></ul>
We are looking for a dedicated Customer Success Specialist to join our team in Somerset, New Jersey. In this long-term contract role, you will play a pivotal part in ensuring exceptional customer experiences while driving client satisfaction and retention. This is an excellent opportunity for an individual with call center and customer service expertise to thrive in a dynamic and rewarding environment.<br><br>Responsibilities:<br>• Serve as the primary point of contact for customers, addressing inquiries and resolving concerns in a timely and efficient manner.<br>• Build strong relationships with clients by understanding their needs and providing tailored solutions.<br>• Collaborate with internal teams to ensure seamless service delivery and customer satisfaction.<br>• Monitor customer accounts to identify opportunities for upselling or cross-selling.<br>• Proactively address potential issues to improve customer retention and loyalty.<br>• Maintain accurate records of customer interactions and feedback to inform continuous improvement efforts.<br>• Provide guidance and support to customers navigating company products and services.<br>• Utilize call center tools and technology to manage customer interactions effectively.<br>• Analyze customer success metrics to identify trends and recommend strategies for improvement.<br>• Participate in team meetings and training sessions to stay updated on company policies and best practices.
<p>Our client, a mission-driven nonprofit dedicated to promoting health and wellness, is currently looking for an FP& A Manager to join their team. With a strong legacy of impactful programming, world-class events, and innovative outreach initiatives, this organization serves people across local communities and beyond.</p><p><br></p><p>Responsibilities of this position will include:</p><p>· Lead annual budgeting and monthly forecasting </p><p>· Partner with business leaders to analyze performance, identify risks/opportunities, and drive data-driven decisions</p><p>· Deliver insightful variance analysis and KPIs that influence strategy</p><p>· Collaborate with accounting for timely and accurate reporting, month-end close, and audits</p><p>· Provide modeling and financial analysis for new initiatives and event improvements</p><p>· Improve FP& A processes through automation and best practices</p><p>· Serve as a trusted financial advisor to cross-functional teams</p><p> </p><p>For immediate consideration please contact Ben.Turnbull@roberthalf.</p>
We are looking for a skilled Paid Media Manager to oversee and optimize our digital advertising strategies across multiple platforms. This role offers an exciting opportunity to drive impactful campaigns that focus on lead generation, e-commerce growth, and full-funnel performance. Based in Lower Gwynedd, Pennsylvania, you will collaborate with cross-functional teams to ensure alignment between creative assets, audience targeting, and campaign objectives.<br><br>Responsibilities:<br>• Develop and implement paid media strategies across platforms such as Google Ads, Meta (Facebook/Instagram), Microsoft, YouTube, and other paid social channels.<br>• Manage high-budget campaigns, focusing on lead generation, e-commerce, and full-funnel growth to achieve measurable results.<br>• Optimize audience segmentation, retargeting, and remarketing flows within search and social ecosystems.<br>• Collaborate with creative teams to produce ad creatives and landing pages that enhance funnel performance.<br>• Monitor and analyze campaign performance using tools like Google Analytics and platform-specific analytics, delivering actionable insights.<br>• Stay up-to-date with industry trends and platform updates to ensure strategies remain innovative and effective.<br>• Prepare and present detailed reports for executive leadership, highlighting campaign results and scalability opportunities.<br>• Oversee the execution of Performance Max, Shopping, Search, Display, Video, and Paid Social campaigns to drive growth.<br>• Lead cross-departmental collaboration to align media strategies with broader business objectives.
We are looking for a dedicated Customer Solutions Specialist to join our team in Clifton, New Jersey. In this long-term contract position, you will play a pivotal role in ensuring seamless customer experiences through efficient administrative tasks, problem-solving, and communication. This is an excellent opportunity for individuals who thrive in a fast-paced, detail-oriented environment.<br><br>Responsibilities:<br>• Administer continuing education credits and notifications with precision and attention to detail.<br>• Grade tests and process results efficiently while maintaining accuracy.<br>• Input customer order information into the database promptly and without errors.<br>• Prepare and package educational materials for shipment, including manual collation, standing for extended periods, and lifting packages up to 40 pounds.<br>• Respond to inbound customer inquiries via phone, providing friendly and patient support.<br>• Organize and maintain files to ensure accessibility and order.<br>• Assist with labeling and packaging tasks to support operational needs.<br>• Collaborate with team members to plan and complete complex projects effectively.<br>• Identify and solve problems proactively, ensuring smooth processes.<br>• Maintain disciplined focus on multitasking and meeting deadlines.
We are looking for a dedicated Customer Experience Specialist to join our team in Lyndhurst, New Jersey. In this role, you will handle customer interactions to ensure satisfaction and seamless service across various communication channels. This is a long-term contract position that requires a proactive approach to resolving inquiries and managing orders effectively.<br><br>Responsibilities:<br>• Process customer orders with accuracy and efficiency, ensuring timely fulfillment.<br>• Conduct thorough research on purchase requests, providing updates on shipping details as needed.<br>• Assist customers with returns and address quality concerns to maintain high satisfaction levels.<br>• Respond to inbound calls and emails, delivering exceptional service and resolving inquiries promptly.<br>• Collaborate with team members to improve customer experience and streamline processes.<br>• Maintain detailed records of customer interactions and transactions for future reference.<br>• Adapt to flexible scheduling, including evenings and weekends, to meet customer needs.<br>• Work on-site to provide hands-on support and ensure seamless communication with other departments.
We are looking for a creative and strategic Social Media Manager to lead digital marketing efforts and enhance brand visibility across platforms. Based in Edison, New Jersey, this role requires expertise in crafting compelling content, analyzing performance metrics, and executing targeted campaigns to engage audiences effectively. The ideal candidate will bring a strong blend of technical skills and innovative thinking to drive social media success.<br><br>Responsibilities:<br>• Develop and implement comprehensive social media strategies that align with business goals and enhance brand presence.<br>• Design visually appealing and impactful content using tools like Adobe Creative Cloud and Canva.<br>• Manage editorial calendars to ensure consistent and timely delivery of content across platforms.<br>• Monitor and analyze performance metrics using tools such as Facebook Insights and Google Analytics to refine strategies.<br>• Create engaging advertisements tailored to the target audience and optimize them for maximum impact.<br>• Stay updated on industry best practices and emerging trends to maintain a competitive edge in social media marketing.<br>• Write and publish blogs that align with brand messaging and resonate with the audience.<br>• Collaborate with cross-functional teams to ensure cohesive branding and messaging.<br>• Increase brand awareness by fostering community engagement and building strong relationships with followers.<br>• Conduct research to identify opportunities for growth and innovation in social media campaigns.
<p>We are looking for a skilled and experienced Chief Financial Officer (CFO) to oversee and direct the financial operations of our Non-Profit organization in Queens, New York. This role requires a highly motivated individual who can manage all aspects of financial planning, compliance, and reporting to ensure the organization's fiscal health and accountability. The ideal candidate will play a pivotal role in guiding financial strategies while maintaining strict adherence to regulatory requirements and organizational goals.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement comprehensive financial plans, policies, and practices to support the organization's mission and goals.</p><p>• Supervise treasury, accounting, budgeting, tax, and audit functions, while fostering strong relationships with banks, auditors, and financial advisors.</p><p>• Maintain and enforce financial controls and standards to ensure compliance with regulatory and institutional requirements.</p><p>• Oversee the preparation and submission of accurate and timely financial reports, including quarterly financial statements, annual A-133 reports, and tax filings such as Form 990.</p><p>• Ensure government grant reporting and compliance, including adherence to required standards and submission deadlines.</p><p>• Monitor and ensure compliance with pension-related filings, including the annual preparation and submission of Form 5500.</p><p>• Provide strategic financial advice and transactional support to executive leadership and senior staff.</p><p>• Review and approve transaction documents, ensuring accurate accounting of all related activities.</p><p>• Lead the search, recommendation, and implementation of accounting software and systems to optimize financial operations.</p><p>• Manage and oversee the organization's compliance with lobbying activities, government reporting systems, and other required filings.</p><p><br></p><p>Please send resumes directly to saravana.velayutham@roberthalf(.)com. If you're working with one of my colleagues in the tri-state area, please reach out to them and refer to job reference number 02940-0013283049</p><p><br></p>
We are looking for an experienced Adobe Analytics Manager to lead the implementation and optimization of advanced analytics solutions. This role requires expertise in designing strategies that drive data-driven decision-making and enhance web analytics performance. Based in New York, New York, you will work closely with stakeholders to translate business needs into actionable insights.<br><br>Responsibilities:<br>• Oversee the implementation and configuration of Adobe Analytics tools to support business objectives.<br>• Develop and execute strategies to optimize analytics programs and improve data accuracy.<br>• Collaborate with cross-functional teams to gather and document business requirements.<br>• Provide expert consultation on best practices for analytics solutions and data reporting.<br>• Monitor and analyze web traffic data to identify trends and actionable insights.<br>• Deliver clear and concise reports that translate complex data into business strategies.<br>• Train and mentor team members on Adobe Analytics tools and methodologies.<br>• Work with stakeholders to ensure analytics solutions align with organizational goals.<br>• Stay updated on industry trends and emerging tools to continuously enhance the analytics framework.
<p>We are looking for a skilled Financial Planning & Analysis Manager to join our team. In this role, you will lead financial planning processes, drive strategic decision-making through detailed analysis, and provide essential reporting to support organizational goals. This position offers an exciting opportunity to work on forecasting, budgeting, and profitability assessments across various channels and brands. <strong>Candidate MUST come out of a CPG/Wholesale environment. </strong></p><p><br></p><p><strong><u>Qualified candidates can send resumes directly to Joe.Ciavardini@roberthalf</u></strong></p><p><br></p><p>Responsibilities:</p><p>• Oversee and manage the financial planning team, ensuring consistent processes and high standards.</p><p>• Develop and maintain monthly cash flow forecasts to support business operations.</p><p>• Prepare quarterly financial forecasts and annual budgets to align with organizational objectives.</p><p>• Create multi-year financial projections to inform long-term strategy and decision-making.</p><p>• Analyze customer channels, product performance, and brand profitability to identify value creation opportunities.</p><p>• Conduct pre-and post-evaluation of sales and marketing initiatives to assess financial impact.</p><p>• Generate advanced brand and channel profitability reports to enhance strategic insights.</p><p>• Build financial models to support mergers, acquisitions, and integration efforts.</p><p>• Implement and optimize technology solutions for budgeting and forecasting processes.</p>
We are looking for an experienced IT Manager to oversee the technology operations and ensure efficient support for organizational needs. This is a long-term contract role based in Bensalem, Pennsylvania, offering an excellent opportunity to lead a dynamic IT team and contribute to the strategic growth of the company.<br><br>Responsibilities:<br>• Lead the Information Technology department to deliver reliable data and electronic tools for employees.<br>• Manage and optimize systems including CRM, ERP, and backup technologies to support business operations.<br>• Implement and oversee configuration management processes to maintain system integrity.<br>• Ensure the security and functionality of Active Directory and cloud-based technologies.<br>• Conduct regular audits of IT systems and processes to ensure compliance and performance standards.<br>• Collaborate with stakeholders to evaluate and improve the use of Cisco and Dell technologies.<br>• Supervise the maintenance and upgrades of computer hardware across the organization.<br>• Develop and enforce IT policies and procedures to ensure operational efficiency.<br>• Provide guidance and training to team members on emerging technologies and best practices.<br>• Monitor and manage resources effectively to achieve IT-related goals within the organization.
<p>We are looking for a talented Communication Specialist to join our team in Plymouth Meeting, Pennsylvania. This position is ideal for someone who excels in developing clear, engaging, and accurate content. The role requires strong attention to detail and the ability to effectively manage multiple projects while delivering high-quality results. Industry experience in the benefits administration, HR communications, or actuarial communications is required. This position is 5 days per week in office. </p><p><br></p><p>Responsibilities:</p><p>• Collaborate with internal teams to revise and maintain employee benefit materials for client funds</p><p>• Ensure all documentation accurately reflects the specific benefit offerings of each client, including complex structures</p><p>• Audit and update plan content to ensure compliance with regulations and clarity for employees</p><p>• Draft and edit compelling content for monthly health initiative newsletters</p><p>• Develop and refine open enrollment materials, ensuring they are user-friendly and consistent</p><p>• Organize and optimize the company’s letter library to streamline communication processes</p>
Customer Support Coordinator<br>First point of contact to greet customers, clients, vendors and employees via phone, email, virtual conferencing and/or in-person and direct them to the appropriate person or department. Strong professional verbal and written communication skills required to provide the best possible first impression and ensure a positive experience. Assist Customer Service team and other staff members with administrative tasks including data entry and general email distribution as well as other duties as needed.<br>RESPONSIBILITIES: <br>• Professionally and effectively communicate and greet customers, clients, vendors and employees via phone, email, virtual conferencing and/or in-person and direct them to the appropriate person or department. Take messages and provide basic information to callers as needed.<br>• Screen and distribute general email and voicemail inquiries to appropriate person or department.<br>• Assist Customer Service team with data entry related to orders, customer account records and RMA’s.<br>• Assist with distributing RMA Repair estimates to customers, provide status updates and direct customer inquiries to the appropriate person or department as needed.<br>• Maintain office supplies for Customer Service teams.<br>• Monitor incoming faxes and route accordingly.<br>• Other duties or responsibilities as required<br>REQUIREMENTS:<br>• High School/GED, College preferred<br>• Minimum of 2 years of relevant Reception, Coordinator or Administrative experience in a Customer Service oriented environment preferred<br>• Individual contributor with general supervision<br>• Working knowledge of Microsoft Office Suite (Outlook, Excel, PowerPoint, Word)<br>• Knowledge of audio/ video conferencing systems i.e. Teams/Zoom preferred<br>• Knowledge of ACD telephony systems preferred<br>• General understanding of customer service principles and practices, including being attentive, empathetic and responsive.<br>• Ability to communicate technical information.<br>• Exceptional verbal and written communication skills to effectively communicate with customers, clients, vendors and employees.<br>• Ability to multitask and manage high volume phone calls and emails.<br>• Ability to handle conflict resolution or irate customers in a calm and professional manner to provide solutions or escalate accordingly.<br>• Flexibility and adaptability to changing circumstances, new technologies, processes and priorities.<br>• Strong ability to adapt quickly to department schedules and company’s changing needs.<br>• Strong prioritization skills required to quickly analyze a situation and determine best course of action or if escalation is required.<br><br>PHYSICAL REQUIREMENTS (lifting, maneuvering, standing, sitting, as applicable)<br>• Long hours sitting and using office equipment (Extended periods of sitting during the course of a typical workday/Greater than 4 hours? (use quantifiable numbers/no grey area)<br>• Must be able to remain in a stationary (stand or sit) position 75% of the working shift.<br>• Continually operates a computer and other office productivity machinery, such as copy machine, computer printer.<br>• Business Hours – Monday – Friday 8:30 am -5:30 pm
