<p>Robert Half has a brand new opening for a Jenzabar Systems SME/Consultant with a higher-education client here in Florida (EST hours).</p><p>This is a 100% REMOTE, 3-6 month contract. Compensation is flexible $60-75/hr on W2 depending on experience (can go higher if 1099).</p><p>Interviews are actively being scheduled - Apply NOW!</p><p><br></p><p>The Jenzabar Systems SME/Consultant will lead strategic and operational initiatives to optimize finance processes and Jenzabar One system configuration. This role is critical to the success of the Process Reimagine & Redesign (PRR) initiative, ensuring that financial operations are streamlined, compliant, and aligned with institutional goals. The consultant will serve as a subject matter expert in Jenzabar One Finance, driving system improvements, process redesign, and staff enablement through hands-on support and strategic guidance.</p>
<p>The Business Analyst will work closely with business units, stakeholders, and technology teams to identify requirements, analyze processes, and develop solutions that align with company goals. You will be instrumental in gathering insights, preparing documentation, and ensuring seamless communication between all parties involved.</p><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Collaborate with stakeholders to gather, analyze, and document business requirements.</li><li>Conduct gap analysis to identify areas for process improvement or system enhancement.</li><li>Create clear and concise project documentation, including business requirements documents (BRDs), functional specifications, and user stories.</li><li>Work with cross-functional teams to design and implement solutions that meet business needs.</li><li>Develop process flows, data models, and workflow diagrams to support understanding and development.</li><li>Conduct feasibility studies and prepare cost-benefit analyses for proposed solutions.</li><li>Assist in the testing and validation of systems, ensuring they meet the agreed-upon requirements.</li><li>Provide ongoing support and training to end-users and stakeholders on implemented systems.</li><li>Monitor project progress and provide regular updates to stakeholders.</li><li>Stay updated on industry trends and emerging technologies to recommend innovative solutions.</li></ul><p><br></p>
<p>We are looking for a skilled Software Developer to join our dynamic team in New Orleans, Louisiana. This role is full time and fully onsite in New Orleans. </p><p>In this role, you will play a key part in designing, developing, and improving front-end applications to deliver exceptional user experiences. This is an onsite position requiring strong technical expertise and the ability to collaborate effectively with cross-functional teams. </p><p><br></p><p>Responsibilities:</p><p>• Develop and maintain responsive front-end applications using HTML, CSS, and JavaScript.</p><p>• Collaborate with design and back-end teams to ensure seamless integration and functionality.</p><p>• Write clean, efficient, and well-documented code following best practices.</p><p>• Troubleshoot and resolve issues related to application performance and user interface.</p><p>• Stay up-to-date with emerging technologies and trends in front-end development.</p><p>• Contribute to the development of scalable and robust software solutions.</p><p>• Participate in code reviews to ensure code quality and consistency.</p><p>• Optimize applications for maximum speed and scalability.</p><p>• Work closely with stakeholders to gather and understand project requirements.</p>
<p>We are looking for a skilled Business Systems Analyst to join our team. In this role, you will be responsible for optimizing and supporting the JD Edwards Enterprise Resource Planning (ERP) system to drive operational efficiency and meet business needs. You will collaborate closely with stakeholders to gather requirements, enhance processes, and implement effective solutions, particularly in manufacturing and distribution environments. If you are detail-oriented, experienced in JD Edwards, and eager to make a measurable impact, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Work alongside business stakeholders to analyze and prioritize requirements for system enhancements and new features.</p><p>• Create detailed documentation, including test cases, process maps, and acceptance criteria, to guide development and implementation.</p><p>• Develop a deep understanding of operational processes such as manufacturing, distribution, inventory management, and supply chain.</p><p>• Propose and implement solutions leveraging JD Edwards capabilities to align with strategic business goals.</p><p>• Train and support end-users, ensuring they are proficient with JD Edwards tools and processes.</p><p>• Lead and oversee JD Edwards projects, maintaining adherence to budgets, timelines, and quality standards.</p><p>• Identify and implement process improvements to enhance system performance and business efficiency.</p><p>• Maintain up-to-date documentation of business processes and user guides within the system.</p><p>• Monitor new JD Edwards releases to identify and apply relevant features to improve functionality.</p><p>• Ensure compliance with regulatory and standard IS practices, including change management and service request tracking</p>
<p><strong>Position Overview</strong></p><p>We are seeking an experienced <strong>Salesforce Developer III (Senior)</strong> to join our team. This role focuses on designing, developing, and implementing Salesforce solutions across multiple platforms. The ideal candidate will have deep technical expertise, hands-on Salesforce experience, and the ability to mentor junior developers while contributing to enterprise-level architecture and integration initiatives.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Develop and unit test Salesforce components using Apex, Lightning Web Components (LWCs), Flows, and Triggers.</li><li>Collaborate with DevOps, QA, and cross-functional teams to resolve code and configuration-based defects.</li><li>Lead proof-of-concept initiatives with architects to evaluate new designs, integration patterns, and best practices.</li><li>Enhance DevOps processes, CI/CD pipelines, and test automation frameworks.</li><li>Evaluate Salesforce capabilities and third-party vendor solutions by developing prototypes or proof-of-concept implementations.</li><li>Ensure alignment with enterprise integration concepts such as event processing and API interactions.</li></ul>
We are looking for a skilled DevOps Engineer to join our team in a Contract to permanent position. This role requires a dynamic individual who can manage cloud architecture, implement containerization strategies, and oversee monitoring and response systems. Based in Madison, Wisconsin, you will work on diverse projects, collaborating with government agencies and companies in industries such as biohealth, transportation, and retail.<br><br>Responsibilities:<br>• Design and manage cloud-based architectures, ensuring scalability, security, and efficiency.<br>• Develop and maintain containerization and orchestration solutions using Kubernetes and related tools.<br>• Implement and optimize CI/CD pipelines using platforms like GitHub, Bitbucket Pipelines, Octopus, and Jenkins.<br>• Utilize Terraform and Ansible to automate infrastructure provisioning and configuration.<br>• Collaborate with clients to provide DevOps services and support across various industries, including biohealth and transportation.<br>• Monitor system performance, troubleshoot issues, and ensure high availability and reliability.<br>• Stay current with emerging DevOps tools and practices, continuously improving processes and workflows.<br>• Work on projects involving cloud adoption and infrastructure modernization.<br>• Provide technical expertise and guidance to team members and clients.<br>• Maintain strong client relationships by delivering timely and effective IT solutions.
We are looking for an entry-level Application Developer to join our team in Philadelphia, Pennsylvania. In this role, you will assist in the development and upkeep of web-based applications while gaining hands-on experience with modern technologies, including React, .NET Core, and Docker. This position offers the opportunity to contribute to impactful projects and advance your technical expertise in a collaborative and dynamic environment.<br><br>Responsibilities:<br>• Participate in the design, development, and maintenance of both internal and customer-facing web applications using React and .NET Core.<br>• Troubleshoot and resolve software issues, including bugs and system change requests, with a proactive approach.<br>• Utilize development tools such as Visual Studio, VS Code, and Azure DevOps to support project execution.<br>• Document technical concepts and solutions clearly to enhance team communication and collaboration.<br>• Work closely with team members to research and address technical challenges, contributing innovative ideas.<br>• Support application deployments and assist with basic production troubleshooting under guidance.<br>• Explore opportunities to enhance system performance and implement improvements.<br>• Stay updated on industry trends and new technologies to drive continuous learning and growth.<br>• Perform other tasks as assigned by the Manager to support team objectives.
<p><strong>Overview</strong></p><p> The Java Developer is responsible for designing, developing, and maintaining high-performance, scalable applications using Java technologies. This mid-level role requires hands-on experience with modern Java frameworks, strong understanding of object-oriented programming, and the ability to collaborate across teams to deliver efficient software solutions. The ideal candidate has experience in both backend and API development, with exposure to cloud and DevOps environments.</p><p><strong>Key Responsibilities</strong></p><ul><li>Design, develop, and maintain <strong>Java-based applications, APIs, and microservices</strong> that support business and technical requirements.</li><li>Work with frameworks such as <strong>Spring Boot, Spring MVC, and Hibernate/JPA</strong> to build scalable backend systems.</li><li>Collaborate with business analysts, architects, and other developers to define and implement application features.</li><li>Develop and consume <strong>RESTful and SOAP web services</strong> for integration with internal and external systems.</li><li>Write clean, efficient, and maintainable code while adhering to best practices and coding standards.</li><li>Design and optimize <strong>database schemas, queries, and stored procedures</strong> (MySQL, PostgreSQL, or Oracle).</li><li>Participate in <strong>code reviews, testing, debugging, and performance tuning</strong> activities.</li><li>Implement <strong>CI/CD pipelines</strong> and maintain version control using Git or similar tools.</li><li>Work in an <strong>Agile/Scrum</strong> development environment, participating in sprint planning and daily standups.</li><li>Stay current with emerging technologies and contribute to continuous improvement initiatives.</li></ul><p><br></p>
<p>We are looking for a skilled Infrastructure Engineer to join our client's team in Delray Beach, Florida. This Contract-to-permanent position offers an excellent opportunity to work on cutting-edge technology infrastructure and contribute to the success of a dynamic organization. The ideal candidate will be responsible for designing, implementing, and maintaining critical IT systems, ensuring seamless operations, and supporting both hardware and software needs. </p><p><br></p><p>Responsibilities:</p><p>• Manage and maintain desktop and notebook computers, including their network connections and related technology equipment.</p><p>• Design, configure, and install VPNs, firewalls, switches, routers, and wireless networks for various users, including city-wide and police networks.</p><p>• Oversee the setup, maintenance, and support of servers, storage area networks, virtual desktops, and VMware hosts.</p><p>• Develop and maintain documentation, including procedures, troubleshooting guides, and user manuals.</p><p>• Monitor and analyze network systems to identify and resolve hardware or software issues, ensuring optimal performance.</p><p>• Implement and manage mobile device management, wireless access, and telecommunication systems.</p><p>• Perform data backup and disaster recovery processes across all servers, ensuring data integrity and availability.</p><p>• Collaborate with IT staff to design and modify hardware and software for new or existing networks.</p><p>• Provide support for product evaluations, software testing, and user training, recommending upgrades or replacements as needed.</p><p>• Participate in an on-call support rotation and mentor team members on both existing and emerging technologies.</p>
<p><strong>***Due to client requirements, only U.S. citizens will be considered for this position.***</strong></p><p><br></p><p>Robert Half is currently seeking a Salesforce DEveloper for a client located in SoCal on a remote basis. We’re seeking a highly autonomous, hands-on Salesforce Developer with deep technical expertise across Apex, Lightning Web Components (LWC), and Sales/GovCloud environments. This role requires someone who can move seamlessly between admin configuration and complex coding builds, taking projects from concept to production with minimal oversight.</p><p><br></p><p>Seeking someone confident and experienced in taking full ownership of projects, from design through implementation and post-deployment support.</p><p><br></p><p>Hours: PST</p><p>Duration: ONgoing Contract</p><p><br></p><p>Required Skills & Experience</p><ul><li>5+ years of hands-on Salesforce development experience.</li><li>Advanced proficiency in Apex (Classes, Triggers, Batch, Schedulable, Asynchronous Apex).</li><li>Strong experience with Lightning Web Components (LWC) and Aura framework.</li><li>In-depth understanding of Sales Cloud; experience with GovCloud a strong plus.</li><li>Experience with FFLib OR strong understanding of OOP principles and familiarity with common design patterns (Factory, Strategy, Singleton, etc.).</li><li>Solid experience with Flows, Validation Rules, Formulas, Approval Processes, and Assignment Rules.</li><li>Experience with Salesforce integrations (REST, SOAP, Platform Events).</li><li>Hands-on experience with Salesforce DX, Git, and CI/CD pipelines.</li><li>Comfortable working independently and owning projects end-to-end.</li><li>Excellent communication skills and ability to operate in a fast-paced, agile environment.</li></ul>
<p>Our client, a popular, local gaming and hospitality property in Las Vegas, is seeking an <strong>IT Applications Support Specialist</strong> to join their onsite technology team. This role serves as the escalation point from the Help Desk, supporting hotel, casino, and food & beverage operations with a focus on <strong>Micros POS systems, Aristocrat Gaming, and Oracle Fusion applications</strong>. You’ll collaborate cross-functionally with IT, Casino Operations, and vendor partners while delivering exceptional guest service in a fast-paced environment. This will be a short-term CTH role, and fully onsite on property. </p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the primary administrator for <strong>Micros POS</strong>, including configuration, deployment, programming, and maintenance.</li><li>Provide application support for <strong>Aristocrat Gaming, Oracle Fusion, Bartec, Lotus Notes, and Visual Basic</strong> systems.</li><li>Configure, deploy, and maintain IT hardware/software across hotel, casino, bar, and front-of-house operations.</li><li>Perform and monitor <strong>backups, restores, and system log reviews</strong> to ensure operational integrity.</li><li>Ensure compliance with <strong>Nevada Gaming Control Board regulations</strong> and company SOPs.</li><li>Partner with internal teams and vendors to resolve escalated issues while maintaining a high standard of guest service.</li><li>Cross-train and support other IT functions within the department.</li></ul><p><br></p>
<p><br></p><p> This position focuses on integrating business-critical systems through Azure cloud services and modern API design. The engineer will work closely with architecture and development teams to connect applications, automate workflows, and enhance interoperability between platforms such as Salesforce, Workday, and ServiceNow.</p>
We are looking for an experienced Applications Architect to join our team in Philadelphia, Pennsylvania. This role requires a detail-oriented individual with a strong background in database administration, system design, and software integration. As part of a long-term contract, you will play a key role in managing database infrastructure, ensuring optimal performance, and supporting technology projects.<br><br>Responsibilities:<br>• Oversee the administration and maintenance of database infrastructure, including capacity planning and server management.<br>• Diagnose and resolve database issues, recommending and implementing effective solutions.<br>• Monitor database performance across development, testing, and production environments to align with service level expectations.<br>• Perform database backup and recovery operations to ensure data security and reliability.<br>• Carry out database performance tuning and indexing to enhance system efficiency.<br>• Collaborate on technology projects, coordinating implementation and ensuring seamless integration.<br>• Enforce database operation policies, procedures, and security protocols.<br>• Share technical expertise with team members, assisting in data management operations like extraction, transformation, and replication.<br>• Evaluate database software products and recommend improvements.<br>• Support Oracle PeopleSoft systems, contributing to system changes and upgrades.
<p>We are looking for a skilled CRM Systems Analyst to join our team in Essex County, New Jersey. In this role, you will act as a subject matter expert, ensuring the efficient use of CRM systems across various departments, including sales, customer service, operations, and finance. This position requires strong technical expertise and the ability to bridge communication between end users and technical teams.</p><p><br></p><p>Responsibilities:</p><p>• Serve as the primary subject matter expert for the FSM system, ensuring its effective use across multiple departments.</p><p>• Collaborate with stakeholders to gather, analyze, and document business requirements for system improvements.</p><p>• Act as a liaison between technical teams and end users, facilitating clear communication and understanding.</p><p>• Conduct system testing, including AB testing, to validate functionality and identify areas for optimization.</p><p>• Provide technical support and training to users, addressing issues and sharing best practices.</p><p>• Oversee system integrations, ensuring compatibility with other platforms such as field service management and cloud technologies.</p><p>• Implement and maintain backup technologies to safeguard system data.</p><p>• Monitor and manage system performance, addressing issues related to Active Directory and Linux technologies.</p><p>• Drive Agile Scrum methodologies to enhance project delivery and team collaboration.</p>
We are looking for a skilled Lead DevOps Engineer to join our dynamic team in Edison, New Jersey. This role involves designing and managing scalable and resilient infrastructure while driving automation and optimization across our systems. The ideal candidate is passionate about streamlining processes, improving developer productivity, and ensuring system reliability.<br><br>Responsibilities:<br>• Design and implement highly scalable, fault-tolerant, and cost-efficient infrastructure to support production systems.<br>• Manage and optimize infrastructure costs, providing recommendations for improvement.<br>• Lead the migration of applications into Kubernetes, ensuring effective container orchestration strategies.<br>• Develop and maintain reliable CI/CD pipelines and operational tools to enable rapid development and deployments.<br>• Write efficient JavaScript and Bash scripts to automate infrastructure tasks and resolve technical issues.<br>• Create systems and tools to automate processes, enhancing operational efficiency and developer productivity.<br>• Build monitoring and alerting solutions to improve visibility and proactively address system performance.<br>• Implement automated incident response workflows to ensure swift recovery from system disruptions.<br>• Apply and automate security controls, compliance checks, and governance processes to maintain system integrity.<br>• Collaborate with Engineering, QA, and Product teams to troubleshoot issues and deliver innovative solutions.
<p>Position Summary</p><p>We’re looking for a Sr. SQL developer, responsible for solving complex data and workflow challenges and building tools that directly impact production, fulfillment, and reporting systems. You’ll work closely with cross-functional teams to design, develop, and support custom software solutions that drive operational efficiency and scalability.</p><p><br></p><p>Top Responsibilities</p><ol><li>Design & Develop Custom Solutions: Build and maintain Windows-based and web applications that integrate with production systems, inventory tools, and third-party platforms.</li><li>Data Engineering & Automation: Create data workflows using SQL Server, SSIS, and other tools to automate print production, reporting, and invoicing processes.</li><li>System Integration: Develop interfaces with devices and systems such as barcode scanners, shipping tools, and ERP platforms.</li><li>Project Collaboration: Partner with technical leads and account managers to define project goals, test solutions, and ensure successful deployment.</li><li>Mentorship & Support: Guide junior developers and provide ongoing support for deployed applications, including training and documentation.</li></ol>
We are looking for an experienced ERP/CRM Consultant to join our team in Palm Beach Gardens, Florida. In this role, you will provide technical expertise and support for enterprise software systems, ensuring they meet business needs. The ideal candidate will have a strong background in application troubleshooting, user training, and system optimization.<br><br>Responsibilities:<br>• Provide technical support to end-users by diagnosing and resolving application issues efficiently.<br>• Analyze and troubleshoot software malfunctions, escalating complex problems to the software provider and testing solutions before implementation.<br>• Create comprehensive user documentation, including guides and training materials, and conduct training sessions for end-users.<br>• Assist in configuring and customizing ERP/CRM systems to align with organizational requirements and apply updates as needed.<br>• Collaborate with development teams to report bugs, recommend system enhancements, and ensure timely resolution of issues.<br>• Participate in change management processes, including testing new application versions, assisting with implementation, and managing user acceptance testing.<br>• Monitor and document incidents through a ticketing system, ensuring accurate records and implementing preventative measures.<br>• Contribute to merger integration projects by conducting gap analyses, assisting in data conversion, performing system testing, and delivering user training.<br>• Lead efforts to optimize business processes by leveraging the full functionality of ERP/CRM systems and identifying opportunities for improvement.
<p><strong>Job Title: Senior Fullstack Java Developer (CRD/Wealth Management Experience)</strong></p><p> <strong>Location:</strong> Onsite, Burlington, MA </p><p> <strong>Employment Type:</strong> 52-week contract W2</p><p> <strong>Industry:</strong> Financial Technology / Wealth Management</p><p><strong>Overview:</strong></p><p> We are seeking experienced Senior Fullstack Java Developers with a strong background in Java 10 and hands-on experience in CRD systems, particularly CRIMS. Candidates with prior exposure to the Wealth Management domain are highly encouraged to apply.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Design, develop, and maintain scalable fullstack applications using Java 10.</li><li>Collaborate with cross-functional teams to deliver high-quality software solutions.</li><li>Integrate and optimize CRD systems within enterprise environments.</li><li>Contribute to code reviews, technical documentation, and best practices.</li><li>Utilize GitHub and GitHub Copilot to streamline development workflows.</li></ul><p><br></p>
<p><strong>About the Role:</strong></p><p>We are seeking a versatile and forward-thinking Full Stack Developer to join our dynamic team. The ideal candidate will be proficient across multiple programming languages and frameworks, with a strong foundation in AI integration, testing, and performance optimization. This role requires a developer who thrives in a fast-paced environment and is passionate about building secure, scalable, and innovative web applications.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Design, develop, and maintain full stack applications using Ruby, Ruby on Rails, Python, Django, HTML, CSS, and JavaScript.</li><li>Integrate AI frameworks, APIs, and plugins to enhance application capabilities.</li><li>Conduct thorough debugging, unit testing, and regression testing to ensure code quality.</li><li>Ensure applications meet security and compliance standards, including US and EU regulations.</li><li>Implement and manage payment systems integration.</li><li>Perform load testing to validate performance under high traffic conditions.</li><li>Collaborate with cross-functional teams to define and implement web architecture (preferred but not required).</li></ul><p><br></p><p><br></p>
We are looking for a creative and driven Content Creator with a strong background in social media to join our team in Doral, Florida. This long-term contract position offers the opportunity to craft engaging content that aligns with our brand's vision in the cosmetics and beauty industry. As a key contributor, you will work on developing innovative strategies and producing high-quality content for both B2B and B2C audiences.<br><br>Responsibilities:<br>• Manage the company's social media presence across multiple platforms, including Instagram, TikTok, and LinkedIn.<br>• Design and implement content strategies that align with business goals and resonate with diverse audiences.<br>• Utilize AI tools to streamline content ideation, creation, and automation processes.<br>• Create visually compelling assets using video editing and graphic design software.<br>• Plan, produce, and schedule engaging content tailored to B2C and B2B markets.<br>• Collaborate with marketing and design teams on branding initiatives, promotional campaigns, and digital projects.<br>• Monitor content performance using analytics to refine strategies and improve engagement.<br>• Stay informed about trends in beauty, cosmetics, social media, and digital marketing to ensure content remains relevant.<br>• Assist in developing digital materials such as catalogs and other marketing collateral.
We are looking for an experienced ERP/CRM Consultant to join our team on a long-term contract basis. This role will focus on implementing and optimizing sales performance management solutions using SAP Commissions on SAP S/4HANA. Based in Milwaukee, Wisconsin, you will be a key player in consolidating multiple existing systems into a unified platform.<br><br>Responsibilities:<br>• Configure workflows and processes within SAP Commissions to meet business needs.<br>• Collaborate with cross-functional teams and lead reporting efforts to ensure accurate data insights.<br>• Conduct functional and business analysis to identify and implement optimal solutions.<br>• Lead change management initiatives, including training and onboarding for end-users.<br>• Provide leadership and guidance to a team of offshore developers, managing deliverables and timelines.<br>• Partner with multiple teams across different lines of business to ensure project alignment and success.<br>• Participate in the design and execution of future-state solutions during the discovery and implementation phases.<br>• Oversee the consolidation of legacy systems into a single SAP-based platform.<br>• Develop and maintain API integrations to enhance system functionality.<br>• Ensure compliance with configuration management best practices.
We are looking for a highly skilled SAP HANA FI/CO Business Analyst to join our team in Houston, Texas. This role is ideal for someone who thrives in a dynamic environment and excels in solving complex challenges across SAP S/4HANA Public Cloud modules. The successful candidate will play a key role in optimizing business processes and ensuring seamless system functionality.<br><br>Responsibilities:<br>• Analyze and resolve complex issues within SAP S/4HANA Public Cloud modules, ensuring system stability and efficiency.<br>• Configure and customize SAP S/4HANA, including Fiori apps, workflows, and extensions, to meet business needs.<br>• Integrate core SAP modules such as Financial Accounting (FI), Controlling (CO), and Logistics to support end-to-end business processes.<br>• Implement and manage integrations with SAP tools like SuccessFactors and Ariba, as well as third-party systems using APIs and event-driven architectures.<br>• Collaborate with stakeholders to refine business processes using SAP Best Practices and embedded analytics.<br>• Lead the deployment of system updates and enhancements, following SAP Activate methodology for smooth transitions.<br>• Develop and deliver user training and documentation, including process flows and configuration guides.<br>• Monitor system performance using SAP Fiori dashboards and analytics, identifying and addressing risks proactively.<br>• Support service projects by optimizing financial tracking and resource allocation using SAP tools.<br>• Stay updated on SAP S/4HANA advancements, recommending innovative solutions to enhance system capabilities.
We are looking for a highly capable Software Engineer to support and enhance our Freshservice platform within a manufacturing environment. This is a Contract position based in New Albany, Ohio, requiring expertise in automation, integration, and customization to optimize IT operations and business workflows. The ideal candidate will excel in developing tailored solutions, troubleshooting issues, and collaborating with cross-functional teams to meet organizational needs.<br><br>Responsibilities:<br>• Customize the Freshservice platform, including workflows, forms, templates, and service catalogs, to meet specific business requirements.<br>• Design and implement automated processes for IT operations such as incident management, change management, and service requests.<br>• Develop custom applications, widgets, and dashboards to improve platform functionality and user experience.<br>• Integrate Freshservice with external systems using APIs, webhooks, and other integration tools.<br>• Create and maintain detailed reports and analytics to track IT performance metrics, KPIs, and SLAs.<br>• Troubleshoot and resolve issues related to scripts, workflows, and integrations to ensure system reliability.<br>• Collaborate with IT and business teams to align Freshservice solutions with operational goals and requirements.<br>• Conduct thorough testing of customizations and integrations to ensure seamless functionality.<br>• Stay updated on Freshservice platform updates and industry best practices to enhance system capabilities.
<p>We are looking for a skilled Business Analyst to join our team. This Contract-to-permanent position offers an exciting opportunity to work closely with leadership in developing effective sales and marketing programs while driving operational excellence. The role requires strong analytical capabilities, excellent communication skills, and a collaborative approach to delivering impactful business solutions.</p><p><br></p><p>Responsibilities:</p><p>• Partner with leadership to translate sales and marketing strategies into actionable plans and programs.</p><p>• Design and maintain process documentation, workflows, and reporting dashboards for sales operations, including lead management and pipeline tracking.</p><p>• Conduct data analysis on market trends and client behavior to identify opportunities for growth and improvement.</p><p>• Develop sales playbooks, partner scorecards, and tools to monitor performance metrics effectively.</p><p>• Define and implement key performance indicators (KPIs) and reporting frameworks for leadership decision-making.</p><p>• Collaborate with marketing teams to align campaigns, messaging, and resources with sales objectives.</p><p>• Gather business requirements and coordinate with technical teams to support CRM, PSA, and marketing automation tool integrations.</p><p>• Prepare comprehensive presentations and documentation for internal stakeholders, partners, and clients</p>
We are looking for an experienced Workday HCM Consultant to join our team on a contract basis in New York, New York. In this role, you will collaborate with HR leaders and stakeholders to optimize Workday processes and ensure seamless system functionality. This position requires a strong background in Workday configuration and documentation, as well as excellent communication skills to support organizational goals within the higher education industry.<br><br>Responsibilities:<br>• Partner with HR leadership and stakeholders to analyze existing Workday HCM processes and identify potential improvements.<br>• Develop and refine Standard Operating Procedures (SOPs) for critical HR functions within Workday, ensuring compliance and efficiency.<br>• Create comprehensive training materials and user guides to facilitate effective adoption and usage of Workday systems.<br>• Configure and manage various Workday modules, including Core HCM, Absence, Talent, and Compensation, to meet organizational requirements.<br>• Provide technical support for troubleshooting, system updates, and reporting needs within Workday.<br>• Act as the primary liaison between HR and IT teams to ensure scalable and secure Workday solutions aligned with strategic objectives.<br>• Conduct stakeholder meetings to gather requirements and communicate updates on system enhancements.<br>• Monitor and maintain system integrity, ensuring adherence to best practices and industry standards.
