We are looking for an IT Field Services Tech to provide on-site technical support for a wide range of end-user and network-connected technologies in Bellaire, Texas. This Long-term Contract position plays a key role in keeping workplace systems reliable, secure, and fully functional while supporting both daily operations and user productivity. The ideal candidate will work closely with internal teams and external partners to resolve issues, perform installations, and uphold strong service standards across multiple technology environments.<br><br>Responsibilities:<br>• Deliver hands-on support for desktops, software applications, mobile devices, telecom tools, patient entertainment systems, and other connected equipment across assigned locations.<br>• Diagnose technical problems, complete repairs, and restore service quickly to minimize disruption for end users and operational teams.<br>• Install, configure, test, and maintain hardware and software solutions used in clinical, security, engineering, and biomedical settings.<br>• Coordinate with vendors and cross-functional stakeholders to address incidents, schedule service activities, and support equipment deployments.<br>• Monitor ticket queues and respond within established service expectations while providing clear updates to users throughout the support process.<br>• Apply cybersecurity and data privacy practices when handling devices, files, user access, and system-related information.<br>• Maintain accurate documentation of service activities, asset details, troubleshooting steps, and resolution outcomes.<br>• Support network-enabled technologies by identifying connectivity issues and working with appropriate teams to resolve performance concerns.
<p>We are looking for an IT Field Services Tech to provide on-site technical support for a wide range of end-user and connected technologies in Houston, Texas. This Long-term Contract position focuses on maintaining reliable desktop environments, mobile devices, telecom tools, patient-facing systems, and network-connected equipment while delivering responsive service to internal users. The role works closely with operational teams and external partners to install, configure, troubleshoot, and support technology used across clinical and business settings. Success in this position requires strong technical judgment, a service-oriented mindset, and a commitment to security, privacy, and compliance standards.</p><p><br></p><p>Responsibilities:</p><p>• Deliver hands-on support for desktops, software applications, mobile devices, telecom systems, patient entertainment technology, and other connected equipment used across the organization.</p><p>• Diagnose and resolve hardware, software, connectivity, and user-access issues in a timely manner to minimize operational disruption.</p><p>• Install, configure, test, and maintain technology solutions that support clinical, biomedical, security, engineering, and administrative environments.</p><p>• Coordinate with internal teams and third-party vendors to complete service requests, equipment deployments, escalations, and technical problem resolution.</p><p>• Monitor service performance and respond to incidents with a focus on meeting service expectations and improving the end-user experience.</p><p>• Apply security, data privacy, and file-handling practices that align with organizational policies and established IT standards.</p><p>• Document support activities, technical findings, asset updates, and resolution steps to maintain accurate service records.</p><p>• Assist with device setup, moves, replacements, and other field service activities related to network-enabled and end-user computing equipment.</p>