<p>We are looking for a highly organized and resourceful Human Resources Specialist to join our client's team in Houston, Texas. This role requires a detail-oriented individual capable of managing recruitment, payroll processing, employee relations, and compliance tracking with precision and efficiency. You will play a key part in fostering a positive workplace environment while ensuring adherence to HR policies and procedures.</p><p><br></p><p>Responsibilities:</p><p>• Manage recruitment processes including sourcing candidates, conducting initial screenings, coordinating interviews, and supporting hiring decisions.</p><p>• Utilize job boards, social media platforms, referrals, and other networking tools to identify and attract top talent.</p><p>• Oversee onboarding and offboarding procedures to ensure smooth transitions for employees.</p><p>• Coordinate background checks, drug screenings, and maintain accurate personnel records.</p><p>• Process payroll efficiently and ensure accuracy using ADP systems.</p><p>• Facilitate open enrollment for employee benefits and provide guidance throughout the process.</p><p>• Address employee relations matters by resolving conflicts and handling disciplinary actions effectively.</p><p>• Monitor compliance with HR policies and prepare necessary reports to maintain regulatory standards.</p><p>• Support the implementation and management of HRIS systems to streamline administrative tasks.</p>
<p><strong>Key Responsibilities</strong></p><ul><li>Develop and maintain SQL queries, stored procedures, and views for reporting purposes.</li><li>Create and manage dashboards and reports using BI tools (e.g., Power BI, Tableau).</li><li>Collaborate with business teams to gather requirements and deliver accurate reports.</li><li>Validate data and troubleshoot discrepancies to ensure data integrity.</li><li>Optimize queries for performance and scalability.</li></ul><p><br></p>
<p>We are seeking a friendly and dependable Help Desk Technician to serve as the first point of contact for technical support. The ideal candidate will assist users with basic hardware, software, and system issues while delivering excellent customer service and escalating more complex problems as needed.</p><p><br></p><ul><li>Serve as the first-level support for IT-related issues via phone, email, chat, or ticketing system</li><li>Troubleshoot common hardware, software, and connectivity problems</li><li>Assist users with password resets, account access, and application setup</li><li>Log, track, and resolve help desk tickets according to service level agreements (SLAs)</li><li>Install and configure workstations, software, and peripherals</li><li>Provide clear instructions and guidance to users with varying technical skill levels</li><li>Escalate unresolved or complex issues to higher-level IT staff</li><li>Maintain accurate documentation of issues, resolutions, and procedures</li></ul>
<p><strong>Key Responsibilities:</strong></p><ul><li>Respond to and resolve end-user technical issues in a timely manner, ensuring minimal disruptions to business operations.</li><li>Troubleshoot and provide support for desktops, laptops, mobile devices, printers, and other peripherals.</li><li>Install, configure, and maintain operating systems (Windows, macOS, and occasionally Linux) and software applications.</li><li>Assist with account setup, password resets, and user access management in Active Directory and other tools.</li><li>Provide support for Office 365 (Outlook, Teams, Word, Excel) and other common enterprise software applications.</li><li>Perform system updates, software deployments, and hardware upgrades as needed.</li><li>Maintain accurate records of troubleshooting processes and resolutions in the ticketing system.</li><li>Collaborate with other IT team members to resolve escalated issues and ensure consistent service delivery.</li><li>Educate and train end-users on basic system operations, software functionality, and best practices for productivity and security.</li><li>Support network connectivity issues, including Wi-Fi, VPNs, and local network connections, and escalate to the Network/Systems team when necessary.</li><li>Participate in IT projects such as new hardware deployments, office moves, or system migrations.</li><li>Ensure compliance with IT policies, procedures, and security standards.</li></ul><p><br></p>
<p>We are seeking a reliable and detail-oriented Desktop Support Technician to provide technical assistance and support for computer systems, hardware, and software. The ideal candidate will have strong problem-solving skills, good communication abilities, and a passion for helping users resolve technical issues efficiently.</p><p><br></p><ul><li>Provide first- and second-level technical support for desktops, laptops, printers, and mobile devices</li><li>Install, configure, and maintain computer hardware, software, and peripherals</li><li>Troubleshoot operating systems (Windows/macOS), applications, and network connectivity issues</li><li>Respond to help desk tickets and service requests in a timely manner</li><li>Assist with user account management (password resets, access permissions, email setup)</li><li>Perform system updates, patches, and routine maintenance</li><li>Document issues, resolutions, and procedures clearly</li><li>Escalate complex issues to senior IT staff or vendors when necessary</li></ul>
<p><strong>Summary</strong></p><p>We are seeking a <strong>Monitoring and Incident Response Team Member (MIRT)</strong> to support a 24/7/365 operation monitoring network and infrastructure performance and managing incident communications. This role serves as the primary escalation point for service outages or degradations and works closely with government management to coordinate troubleshooting and stakeholder communications.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Handle Tier 1/2 Service Desk escalations via tickets, phone, or Teams.</li><li>Follow up on outstanding requests and ensure timely resolution.</li><li>Monitor network and services continuously and respond to incidents.</li><li>Coordinate troubleshooting efforts with Network Managers, Engineers, and Service Providers.</li><li>Manage conference bridges for incident resolution and provide after-action reports.</li><li>Close tickets upon resolution and ensure proper documentation.</li><li>Develop and maintain SOPs and other operational documentation.</li><li>Support network devices and assist with incident management processes.</li></ul>
