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4 results for Help Desk Technician Ii in Stone Mountain, GA

Help Desk/Desktop Support Analyst

Atlanta, GA
onsite
Permanent / Full Time
60000 - 75000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to deliver dependable day-to-day technical support for employees in Atlanta, Georgia. In this role, you will help users stay productive by resolving hardware, software, and access issues across office and remote environments. During the first few months, you will build knowledge of internally developed applications and the cloud environment that supports them so you can provide effective front-line assistance and escalate issues appropriately. Responsibilities: • Deliver first- and second-level support for employees by diagnosing technical problems, handling user setup, and restoring access to essential systems and tools. • Assist with Microsoft 365 products and services, including Outlook, Teams, SharePoint, OneDrive, and Copilot, ensuring users can work efficiently across collaboration platforms. • Support internally developed business applications, resolve common issues directly, and route more advanced incidents to the appropriate technical teams when needed. • Prepare, deploy, maintain, and troubleshoot laptops, desktops, monitors, peripherals, and related equipment in line with company standards. • Coordinate technology setup for new hires and manage account, device, and access changes throughout employee onboarding, role changes, and offboarding. • Configure and support workstations for both onsite and remote staff, including desk moves, hardware swaps, and office layout adjustments. • Keep meeting rooms and shared collaboration spaces fully operational by maintaining video conferencing, audio-visual, and presentation technology. • Track IT assets accurately, maintain inventory records, and help ensure equipment is assigned, recovered, and available when required. • Work with external service partners and internal IT colleagues to resolve incidents efficiently, document activity clearly, and identify recurring issues that could be improved through process changes or automation.
2026-09-09T00:00:00Z

Help Desk/Desktop Support Analyst

Lithonia, GA
onsite
Permanent / Full Time
50000 - 60000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable onsite technical support for a logistics operation in Georgia. In this role, you will serve as a key resource for employees by resolving everyday technology issues, setting up user equipment, and ensuring a smooth desktop experience across the organization. The ideal candidate brings solid Microsoft 365 and Windows support experience, communicates well with users at all levels, and approaches technical challenges with a service-focused mindset. Responsibilities: • Deliver first-line support for desktop hardware, software applications, printers, and other employee technology tools. • Diagnose and resolve issues involving Microsoft 365, Windows operating systems, and general end-user computing environments. • Assist with the operation and basic support of virtual machines, including work within Hyper-V-based environments. • Prepare, configure, and deploy workstations while setting up user access and accounts for new or existing employees. • Monitor and address service desk requests in a timely manner, prioritizing incidents to minimize disruption to business operations. • Route more advanced or specialized technical problems to senior IT team members when additional expertise is required. • Provide clear, detail-focused assistance to staff across the business, including senior leadership and executive-level users. • Perform foundational troubleshooting related to network connectivity, computer hardware, and system performance issues. • Maintain accurate records of support activity, documenting reported issues, actions taken, and final resolutions.
2026-08-12T00:00:00Z

IT Support Analyst

Norcross, GA
onsite
Temporary / Contract
27 - 30 USD / Hourly
OverviewOur client is looking for a Systems & Support Analyst to join their IT team in Peachtree Corners. This is a hands-on support role supporting approximately 1,000+ end users across multiple branch locations. The ideal candidate will have a strong help desk/service desk background, excellent troubleshooting skills, and experience supporting Microsoft technologies in a fast-paced environment.This position is being added to restore a four-person service desk team and offers the opportunity to work in a collaborative, laid-back culture where team members enjoy what they do while delivering excellent customer support. Responsibilities<ul><li>Provide Tier 1 and Tier 2 end-user support via phone, email, ticketing system, walk-ups, and remote support</li><li>Manage and resolve incidents, requests, and service tickets</li><li>Troubleshoot Windows 10/11 desktops, laptops, software, and peripheral issues</li><li>Support user account administration, including Active Directory provisioning, deprovisioning, password resets, and access management</li><li>Assist users with Microsoft 365, Outlook, OneDrive, SharePoint, Teams, and Zoom</li><li>Troubleshoot VPN, Adobe, email, printer, scanner, and card reader issues</li><li>Provide initial network troubleshooting for branch connectivity issues and coordinate with vendors or infrastructure teams as needed</li><li>Monitor remote locations utilizing Meraki networking solutions</li><li>Create and maintain technical documentation and knowledge base articles</li><li>Support onboarding and offboarding activities</li><li>Deliver outstanding customer service while adhering to IT support best practices</li></ul>*Please note: This position is onsite Monday-Friday in Peachtree Corners, GA. Please don't apply to this posting if you're not already local to metro Atlanta and willing to work onsite
2026-09-01T00:00:00Z

IT Support Analyst

Norcross, GA
onsite
Temporary / Contract
28.5 - 33 USD / Hourly
We are looking for an IT Support Analyst to provide dependable technical support for site personnel in Norcross, Georgia. This Long-term Contract position is ideal for someone who enjoys resolving day-to-day technology issues, supporting end users, and maintaining a stable desktop environment. The role will focus on hands-on assistance across hardware, software, user accounts, and workplace productivity tools while helping keep support processes well documented. Responsibilities: • Oversee incoming support requests through ticketing platforms such as Jira, ServiceNow, or similar systems, ensuring issues are tracked, prioritized, and resolved in a timely manner. • Diagnose and resolve desktop and laptop issues in Windows 10 and Windows 11 environments, including operating system, connectivity, and general user support concerns. • Monitor remote site technology using network management tools such as Meraki and respond to alerts or service interruptions as needed. • Coordinate support for printers, copiers, scanners, and card readers, working directly with vendors when escalation or maintenance is required. • Administer user accounts and access permissions through Active Directory Users and Computers, including account updates and basic user management tasks. • Provide application support for business software such as Adobe products and other company-used platforms to help employees remain productive. • Assist users with email and messaging issues through Exchange Admin Center and support Microsoft Office tools including Outlook, OneDrive, and SharePoint. • Create and maintain clear knowledge base documentation to capture troubleshooting steps, common solutions, and support procedures for ongoing team use.
2026-09-02T00:00:00Z