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3 results for Help Desk Technician Ii in Stone Mountain, GA
- Atlanta, GA
- onsite
- Temporary / Contract
- 5 - 29 USD / Hourly
- We are seeking a Help Desk II detail oriented to join our IT team and provide Tier 2 technical support for end users in a fast-paced enterprise environment. This role is responsible for troubleshooting hardware, software, operating systems, Microsoft 365 applications, printers, and basic networking issues while delivering exceptional customer service. The ideal candidate is customer-focused, enjoys problem-solving, and can effectively prioritize multiple support requests.
- 2026-07-31T00:00:00Z
- Conyers, GA
- onsite
- Temporary / Contract
- 23.75 - 27.5 USD / Hourly
- The Tier 2 Technician serves as the primary escalation point above Tier 1 and is responsible for day-to-day technical delivery across client environments. This role manages the full spectrum of cloud platform administration, including Microsoft 365 and Google Workspace, network troubleshooting and configuration, and hands-on technical onboarding execution.<br><br>The Tier 2 Technician operates independently within a defined scope and escalates to the CTO only for architecture decisions, security incidents, development work, and other higher-level technical changes. This position is designed to absorb the operational technical responsibilities that would otherwise default to the CTO.<br><br>Required Qualifications<br>3–5 years of MSP or IT support experience, with at least 2 years in a Tier 2 or system administrator role<br>Hands-on Microsoft 365 administration experience required, including Exchange, SharePoint, Intune, and Entra ID<br>CompTIA Network+ or equivalent networking experience<br>Experience with RMM platforms such as DattoRMM or similar tools<br>Ability to work independently without step-by-step supervision<br>Valid driver’s license and reliable transportation for on-site work<br><br>Preferred Qualifications<br>Microsoft 365 certification such as Microsoft-102 or equivalent<br>Experience supporting Google Workspace environments<br>Experience with UniFi networking platforms<br>Strong documentation habits and client-facing communication skills<br><br>Ideal Candidate Profile<br>The ideal candidate is a self-sufficient technical detail oriented who is comfortable owning escalated support issues, executing onboarding tasks, and maintaining cloud and network environments with minimal supervision. They should be equally comfortable working behind the scenes on administration and configuration tasks and interacting directly with clients during support and onboarding engagements.
- 2026-07-20T00:00:00Z
- Atlanta, GA
- onsite
- Temporary / Contract
- 25 - 28 USD / Hourly
- <p>We are hiring a Desktop Support Technician to provide hands-on technical support for end users across hardware, software, mobile devices, printers, and enterprise applications. This role will be responsible for resolving technical issues, imaging and deploying computers, supporting user onboarding, and ensuring a high level of customer satisfaction.</p>
- 2026-08-04T00:00:00Z