We are looking for a detail-oriented Operations Specialist to support a contract assignment within a non-profit organization in New York, New York. This position will focus on operational performance, service analysis, and process support related to call center activity, consumer banking, and credit card operations. The ideal candidate brings strong analytical ability, a practical understanding of lending environments, and the ability to turn performance data into actionable operational insights.<br><br>Responsibilities:<br>• Track and interpret call center performance indicators to identify trends, gaps, and opportunities for operational improvement.<br>• Support day-to-day operational activities tied to credit card services and consumer banking workflows.<br>• Conduct criticality assessments to help prioritize issues, service impacts, and operational responses.<br>• Review performance data and prepare clear summaries for leadership and business stakeholders.<br>• Partner with cross-functional teams to improve efficiency, consistency, and service outcomes across operations.<br>• Assist in monitoring consumer lending processes to ensure activities align with established business expectations.<br>• Investigate operational issues, recommend practical solutions, and help drive timely resolution.<br>• Maintain accurate records, reporting materials, and operational documentation for ongoing business support.
We are looking for a Medical Billing Specialist to support a nonprofit organization in New York, New York through a Contract assignment expected to last 1 to 3 months. This position will help address increased billing volume by handling claim activity, reviewing account details, and ensuring accurate submission of Medicaid-related charges. The ideal candidate brings solid medical billing experience, strong attention to detail, and the ability to work efficiently in a fast-paced healthcare-focused environment.<br><br>Responsibilities:<br>• Process Medicaid billing activities and prepare claims for timely and accurate submission.<br>• Review client accounts to identify discrepancies, missing information, and billing issues that require resolution.<br>• Resubmit corrected or adjusted claims and track their status through completion.<br>• Communicate with providers and internal stakeholders to gather documentation and clarify claim-related questions.<br>• Verify that billing data entered into the system is complete, accurate, and aligned with payer requirements.<br>• Support special billing projects driven by increased workload and changing operational needs.<br>• Investigate claim denials or payment delays and take appropriate follow-up actions to support reimbursement.<br>• Maintain organized records of billing actions, account updates, and claim outcomes.
We are looking for an experienced IT Security Specialist to enhance and optimize our organization's security posture. This contract position focuses on strengthening our Microsoft 365 and Defender security settings to ensure robust protection of our digital assets. The ideal candidate will bring expertise in cybersecurity and governance to address key vulnerabilities efficiently.<br><br>Responsibilities:<br>• Conduct a comprehensive security assessment of Microsoft 365 and Defender environments.<br>• Identify and implement necessary security enhancements, including configuration changes and activation of advanced features.<br>• Collaborate with internal staff to ensure seamless integration of security measures.<br>• Provide expert guidance on data privacy and database security best practices.<br>• Develop and document security protocols and procedures for long-term protection.<br>• Monitor system settings and recommend adjustments to maintain compliance with cybersecurity standards.<br>• Educate team members on cyber governance principles and practices.<br>• Ensure the protection of sensitive computer files and organizational data from potential threats.<br>• Offer post-implementation support to address any issues or provide further optimization.
We are looking for an End User Technician to provide dependable desktop and end-user support for a dynamic workplace. This Long-term Contract position is ideal for a service-focused IT specialist who can resolve technical issues efficiently while delivering a positive support experience. The role involves hands-on assistance with user devices, core Microsoft environments, and ticket-driven support activities across a range of day-to-day operational needs.<br><br>Responsibilities:<br>• Deliver front-line technical support for employees by diagnosing and resolving hardware, software, and access-related issues in a timely manner.<br>• Manage and update service requests through the ticketing system, ensuring accurate documentation, clear communication, and proper follow-up.<br>• Provide hands-on support for desktops, laptops, peripherals, and other end-user equipment, including setup, maintenance, and basic repair tasks.<br>• Assist with user account administration and access support within Active Directory, Azure AD, Office 365, and endpoint management tools such as Intune.<br>• Troubleshoot Windows 10 and other Microsoft environment issues to restore productivity and minimize disruption for end users.<br>• Coordinate with senior engineering or infrastructure teams when issues involve servers, networking, or escalations beyond standard desktop support scope.<br>• Apply established IT support practices and operational procedures while managing multiple requests and priorities effectively.<br>• Contribute to a high-quality customer experience by communicating clearly with users and providing attentive, responsive service throughout issue resolution.
We are looking for a Tech Support Manager to lead day-to-day technical support operations for a manufacturing environment in Newark, New Jersey. This Long-term Contract position is ideal for a hands-on leader who can guide deskside support activities, resolve user issues efficiently, and maintain a reliable workplace technology experience. The role focuses on supporting Windows-based systems, hardware troubleshooting, and user account administration while promoting responsive service and operational continuity.<br><br>Responsibilities:<br>• Direct daily technical support activities for end users, ensuring timely resolution of hardware, software, and workstation issues.<br>• Oversee deskside assistance for employees by diagnosing technical problems, coordinating fixes, and maintaining a high standard of customer support.<br>• Manage user access and account administration tasks within Active Directory, including permissions, password support, and account maintenance.<br>• Support and troubleshoot computers, peripherals, and related equipment to minimize downtime across the site.<br>• Monitor and assist with Microsoft Windows 10 support needs, including configuration issues, performance concerns, and general system functionality.<br>• Provide hands-on guidance to support staff, helping prioritize incidents and improve response effectiveness.<br>• Document recurring issues, resolutions, and support procedures to strengthen service consistency and knowledge sharing.