<p>We are looking for a Membership Supervisor to join our team in the South Amboy, New Jersey area. In this role, you will assist in managing the daily operations of a fitness center, including direct management of membership services, administrative tasks, and other essential functions to ensure smooth facility operations. You will collaborate closely with the Site Director and other departments to maintain high standards of service and efficiency for all members.</p><p><br></p><p>Responsibilities:</p><p>• Supervise membership services, ensuring excellent customer engagement and seamless onboarding processes.</p><p>• Oversee administrative tasks, including billing, customer contracts, and other operational activities.</p><p>• Monitor facility operations and address any issues to maintain a safe and welcoming environment.</p><p>• Assist in managing social media platforms to enhance community engagement and promote the center's offerings.</p><p>• Support the Site Director in implementing policies and procedures for efficient facility management.</p><p>• Develop strategies to improve customer satisfaction and retention.</p><p>• Coordinate with team members to ensure consistent delivery of services across all departments.</p><p>• Track and report on membership trends and operational metrics to inform decision-making.</p><p>• Handle customer inquiries and resolve concerns promptly and professionally.</p><p>• Ensure compliance with organizational guidelines and industry standards.</p>
We are looking for a dedicated Customer Service Representative to join our team in Clifton, New Jersey. This is a Contract to permanent position offering an excellent opportunity to work in a dynamic environment supporting physicians and their educational needs. The role involves monitoring live chats, managing inquiries, and ensuring seamless communication during educational courses.<br><br>Responsibilities:<br>• Facilitate live chat sessions during educational courses, ensuring prompt and accurate responses to inquiries.<br>• Provide support to physicians attending live stream sessions, addressing questions and resolving issues.<br>• Oversee communication channels during courses held on Fridays, Saturdays, and Sundays.<br>• Collaborate with team members in the office during weekdays to prepare for upcoming courses.<br>• Ensure smooth operation of live streams and troubleshoot any technical challenges.<br>• Maintain detailed records of interactions and inquiries for future reference.<br>• Deliver exceptional customer service through inbound and outbound calls.<br>• Assist with order entry tasks, ensuring all data is accurate and up-to-date.<br>• Respond to customer inquiries with professionalism and efficiency.<br>• Proactively identify and communicate opportunities for process improvement.
We are looking for a detail-oriented Customer Service Representative to join our team in East Rutherford, New Jersey. In this Contract to permanent position, you will play a key role in delivering exceptional service to our clients while collaborating with internal and external stakeholders to ensure smooth operations. This role requires strong communication skills, a proactive mindset, and the ability to manage customer needs efficiently.<br><br>Responsibilities:<br>• Build and maintain strong relationships with customers to ensure satisfaction and loyalty.<br>• Prepare and provide accurate quotes to customers in a timely manner.<br>• Process orders by entering them into the system and confirming details with customers.<br>• Offer support to the Sales team by managing quotations, delivery updates, and order reports.<br>• Address customer inquiries regarding order status, shipments, and any backorder situations.<br>• Resolve operational issues related to deliveries, invoicing, and returns with a focus on customer satisfaction.<br>• Collaborate with supply chain, logistics, and sales departments to deliver top-notch customer service.<br>• Participate in daily shipping activities, including preparing shipping documents and maintaining accuracy.<br>• Conduct regular calls with customers to review service quality and address any concerns.
<p>Our client in Watertown is seeking a dedicated Purchase & Sales Specialist to join their team on a contract-to-permanent basis. This role is ideal for professionals with strong order entry experience and outstanding customer service skills.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Handle end-to-end order entry with accuracy and attention to detail</li><li>Serve as the primary point of contact for clients and vendors, delivering exceptional customer service</li><li>Collaborate with sales and purchasing teams to ensure timely and efficient processing of orders</li><li>Resolve client inquiries related to products, order status, and shipments</li><li>Support administrative tasks as required</li><li>Assist with billing processes (helpful, but not required)</li></ul><p><br></p>
<p>We are looking for an experienced Senior Deskop/Server Administrator to join our team in New Haven County, Connecticut. In this role, you will provide technical support and troubleshooting assistance to ensure smooth operations and resolve user issues effectively. This position requires a proactive and detail-oriented individual with a strong background in IT systems and customer service.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical support to users, addressing issues with hardware, software, and network connectivity.</p><p>• Manage and maintain Active Directory, including user account setups and permission changes.</p><p>• Troubleshoot and resolve problems related to Microsoft Windows 11 and other operating systems.</p><p>• Respond promptly to service desk tickets, ensuring timely resolution and accurate documentation.</p><p>• Assist in configuring and deploying new hardware and software systems.</p><p>• Conduct Windows server maintenance, administration, and troubleshooting.</p><p>• Monitor system performance and identify areas for improvement.</p><p>• Collaborate with other IT team members to implement solutions and improve processes.</p><p>• Educate users on best practices and preventative measures for common IT issues.</p><p>• Maintain detailed records of technical incidents and resolutions.</p><p>• Uphold company standards for customer service and technical support quality.</p>
We are looking for a motivated and dedicated Customer Service Representative to join our team in Jamaica, New York. In this long-term contract position, you will play a key role in providing exceptional service to customers, handling inquiries, and ensuring satisfaction through effective communication. The ideal candidate is passionate about helping others and thrives in a fast-paced call center environment.<br><br>Responsibilities:<br>• Respond to incoming customer calls promptly, addressing inquiries and resolving issues.<br>• Handle order entry tasks with accuracy to ensure seamless processing.<br>• Deliver outstanding customer service by understanding client needs and offering appropriate solutions.<br>• Manage both inbound and outbound calls to support customer requirements.<br>• Maintain detailed and organized records of customer interactions and transactions.<br>• Follow established protocols and procedures to ensure compliance and efficiency.<br>• Provide support in troubleshooting and resolving customer complaints or concerns.<br>• Collaborate with team members to enhance overall customer satisfaction.<br>• Adapt to evolving customer needs and company policies to deliver consistent service.<br>• Uphold a positive and attentive demeanor when interacting with clients.
<p>We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Fairfield, New Jersey. In this role, you will play an integral part in ensuring customer satisfaction by managing orders, addressing client needs, and collaborating with internal teams to drive program success. This is a fast-paced position that requires exceptional communication and organizational skills.</p><p><br></p><p>Responsibilities:</p><p>• Manage orders and inventory using Microsoft Dynamics GP, ensuring accuracy and efficiency.</p><p>• Handle product returns, warranty claims, and other customer-related issues with professionalism.</p><p>• Generate and maintain detailed reports for sales teams and clients, providing valuable insights.</p><p>• Monitor and update data related to backorders, shipments, and cancellation rates to maintain client satisfaction.</p><p>• Collaborate closely with various departments to ensure seamless execution of programs and customer initiatives.</p>
<p><strong><u>Financial Services Assistant</u></strong> (Part-Time or Full-Time)</p><p><strong>Location:</strong> Berlin, CT</p><p> <strong>Hours:</strong> Flexible, 30–40 hours per week</p><p> <strong>Compensation:</strong> Up to $26/hour, based on experience</p><p><br></p><p>We are seeking a detail-oriented and proactive <strong>Financial Services Assistant</strong> to support our advisors with day-to-day administrative and client service responsibilities. This role is ideal for someone with prior experience in a financial services or related professional environment who enjoys working with clients, managing multiple priorities, and supporting a fast-paced office.</p><p>This position offers flexibility in hours (part-time or full-time) and the ability to work in a <strong>hybrid</strong> environment after 90 days.</p><p><br></p><p>Key Responsibilities</p><ul><li>Support daily account-related transactions and administrative processing</li><li>Manage calendaring, scheduling, and meeting coordination for advisors</li><li>Handle daily client communications via phone, email, and other channels as needed</li><li>Maintain accurate client records and documentation</li><li>Assist with general office and operational tasks to ensure smooth day-to-day workflow</li><li>Collaborate closely with advisors and team members to support client service needs</li></ul><p>Qualifications</p><ul><li>Prior experience in an administrative, assistant, or client service role within a <strong>financial services firm or related industry</strong></li><li>Strong organizational skills and attention to detail</li><li>Excellent written and verbal communication skills</li><li>High level of technical proficiency (comfortable working with multiple systems, software, and digital tools)</li><li>Ability to manage multiple tasks, prioritize effectively, and work independently</li><li>Professional demeanor and strong client service mindset</li></ul><p>What Our Client Offers</p><ul><li>Flexible schedule (30–40 hours per week)</li><li>Competitive hourly pay up to $26/hour, depending on experience</li><li>Hybrid work environment</li><li>Opportunity to work closely with advisors and gain exposure to financial services operations</li></ul><p><strong>Interested candidates with the required experience, please apply today to Daniele.Zavarella@roberthalf com!</strong></p>
<p>Our team is seeking a reliable Office Assistant for a temporary assignment beginning this month through the end of May in Mahopac, NY. This role supports daily administrative activities with a focus on client service and efficient office operations. </p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Answer and direct incoming phone calls in a professional manner</li><li>Welcome clients and visitors to the office, ensuring a positive experience</li><li>Mail out completed tax returns and manage related documentation</li><li>Track tax return progress and status using a CRM system</li><li>Assist with processing payments in QuickBooks</li><li>Manage the office administrative email account</li><li>Perform general office duties such as filing, copying, and document organization</li></ul><p><br></p>
We are looking for a skilled Customer Service Representative to join our team in New York, New York. This is a Contract to permanent position within the dynamic Real Estate & Property industry. The role requires a detail-oriented individual with excellent communication skills and the ability to handle customer inquiries professionally and efficiently.<br><br>Responsibilities:<br>• Respond to inbound and outbound customer calls, ensuring a positive and helpful experience.<br>• Address customer inquiries via email correspondence in a timely and accurate manner.<br>• Perform data entry tasks to maintain and update customer records accurately.<br>• Utilize Microsoft Excel and Word to manage and organize information effectively.<br>• Schedule appointments and coordinate with customers and internal teams.<br>• Process order entries while maintaining a high level of attention to detail.<br>• Apply call center and customer service expertise to resolve issues promptly.<br>• Use Yardi software to assist with property management-related tasks, if applicable.<br>• Collaborate with other departments to ensure seamless customer support.
<p>We are seeking an adaptable IT Support Specialist with strong technical proficiency to provide critical support across a wide range of end-user technologies. The ideal candidate will be experienced with O365, VMware Horizon VDI, Active Directory, and Microsoft Exchange, and demonstrate a willingness to tackle challenges as they arise. This role requires excellent troubleshooting skills, clear communication, and a commitment to customer satisfaction in a fast-paced environment.</p><p><br></p>
<p>We are looking for a skilled CRM Systems Analyst to join our team in Essex County, New Jersey. In this role, you will act as a subject matter expert, ensuring the efficient use of CRM systems across various departments, including sales, customer service, operations, and finance. This position requires strong technical expertise and the ability to bridge communication between end users and technical teams.</p><p><br></p><p>Responsibilities:</p><p>• Serve as the primary subject matter expert for the FSM system, ensuring its effective use across multiple departments.</p><p>• Collaborate with stakeholders to gather, analyze, and document business requirements for system improvements.</p><p>• Act as a liaison between technical teams and end users, facilitating clear communication and understanding.</p><p>• Conduct system testing, including AB testing, to validate functionality and identify areas for optimization.</p><p>• Provide technical support and training to users, addressing issues and sharing best practices.</p><p>• Oversee system integrations, ensuring compatibility with other platforms such as field service management and cloud technologies.</p><p>• Implement and maintain backup technologies to safeguard system data.</p><p>• Monitor and manage system performance, addressing issues related to Active Directory and Linux technologies.</p><p>• Drive Agile Scrum methodologies to enhance project delivery and team collaboration.</p>
<p>Our client is looking for an experienced Collections Manager to lead our collections team and oversee the recovery of outstanding accounts receivable. This role focuses on optimizing collection strategies, ensuring compliance with regulations, and fostering collaboration across departments to resolve disputes efficiently. The ideal candidate will bring strong leadership skills, deep industry knowledge, and a commitment to improving processes and achieving financial goals.</p><p><br></p><p>Salary is 125,000 - 135,000. </p><p><br></p><p>Benefits include medical, dental, and vision insurance, 401k, and PTO. </p><p><br></p><p>Responsibilities:</p><p>• Manage and supervise the collections team, including recruiting, training, and conducting performance evaluations.</p><p>• Design and implement effective strategies to enhance collection rates and streamline processes.</p><p>• Analyze accounts receivable aging reports to prioritize and direct collection efforts.</p><p>• Collaborate with internal departments such as sales, legal, and customer service to address payment disputes and ensure resolutions.</p><p>• Prepare detailed reports on collection performance, trends in delinquency, and cash flow projections.</p><p>• Ensure all collection activities align with legal standards and company policies, including adherence to the Fair Debt Collection Practices Act.</p><p>• Evaluate accounts for escalation, legal action, or write-off when necessary.</p><p>• Identify opportunities for system and process improvements to increase operational efficiency.</p><p>• Monitor team performance and provide coaching to maintain high standards and achieve departmental goals.</p>
We are looking for a Receptionist/Front Office Administrator to join our team on a contract-to-permanent basis in Jersey City, New Jersey. This role is ideal for an organized and proactive individual who thrives in a dynamic office environment. You will be responsible for handling various administrative tasks, maintaining office operations, and supporting team members effectively.<br><br>Responsibilities:<br>• Communicate with vendors, contractors, and service providers to manage orders, delegate tasks, and ensure clear instructions.<br>• Process invoices promptly and accurately to maintain smooth financial operations.<br>• Monitor and replenish office and warehouse supplies by placing purchase orders as needed.<br>• Organize and track project timelines to ensure deadlines are met efficiently.<br>• Coordinate and oversee logistics for outgoing shipments to maintain seamless workflows.<br>• Accurately process client orders within designated timeframes to meet service expectations.<br>• Prepare correspondence and documents in alignment with the company’s standards and voice.<br>• Compile court-related documentation to address parking violations or citations following established protocols.<br>• Manage requirements gathering for assigned projects to support various operational needs.<br>• Obtain quotes and pricing information from vendors to assist in procurement decisions.
We are looking for an experienced Accounts Receivable Specialist to join our team on a long-term contract basis in Orange, Connecticut. In this role, you will focus on managing B2B collections, ensuring timely payments, and maintaining positive relationships with corporate clients. This position requires excellent communication and negotiation skills, as well as a customer-focused approach to resolving payment issues efficiently.<br><br>Responsibilities:<br>• Conduct outreach to business clients regarding overdue invoices, maintaining professionalism and tact in all communications.<br>• Negotiate payment arrangements with clients to resolve outstanding balances and ensure timely collections.<br>• Build and sustain positive client relationships by delivering exceptional customer service and representing company values.<br>• Document collections activities meticulously, updating client account information in company systems.<br>• Collaborate with internal teams to address disputes and support the overall accounts receivable process.<br>• Follow established protocols and respond to management feedback to achieve departmental objectives.<br>• Monitor cash applications and billing functions to ensure accurate financial tracking.<br>• Review and analyze cash activity to support financial operations and reporting.<br>• Provide insights and recommendations to improve collections processes and efficiency.
<p><strong>Job Title: </strong>IT Project Manager/ Business Analyst (Fully Remote) </p><p><strong>Work Location:</strong> Fully Remote (Organization is based in New Haven, CT) </p><p><strong>Hours:</strong> 40 Hours weekly, Monday- Friday </p><p><strong>Hire Type:</strong> 3 Months (Contract to Permanent Hire) </p><p><br></p><p><em>Detailed Job Description Is Available For Interested Applicants </em></p><p><br></p>
<p><strong>Job Title: Entry-Level AR / Collections Clerk</strong></p><p><strong>Location:</strong> White Plains, NY</p><p><strong>Type:</strong> Contract-to-Hire</p><p><strong>Industry:</strong> Food Distribution</p><p><strong>About the Company</strong></p><p>A well‑established food distribution company in White Plains is seeking an energetic and motivated <strong>Entry-Level AR/Collections Clerk</strong> to join their team. This is an excellent opportunity for someone looking to begin or grow their career in accounting, collections, or customer account management within a fast‑paced, relationship‑driven environment.</p><p><strong>Position Overview</strong></p><p>The AR/Collections Clerk will play a key role in supporting the company’s sales team by contacting customers regarding outstanding balances, helping resolve account issues, and ensuring timely payment of invoices. This role involves frequent phone communication, follow‑up, and basic administrative AR tasks. The ideal candidate is comfortable making outbound calls, has professional phone manners, and enjoys working collaboratively with sales staff and customers.</p><p>This is a contract‑to‑hire position with strong long‑term potential for the right candidate.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Make outbound calls to customers to collect on outstanding invoices and past‑due balances.</li><li>Maintain professional, customer‑friendly communication while handling collection efforts.</li><li>Support sales representatives by providing updates on client payment status.</li><li>Work closely with customers to resolve billing discrepancies and payment issues.</li><li>Record notes, update account activity, and maintain accurate AR documentation.</li><li>Assist in achieving team goals related to cash flow, inventory movement, and timely order fulfillment.</li><li>Collaborate with internal departments (sales, billing, operations) to ensure account issues are resolved efficiently.</li><li>Perform general AR administrative tasks as needed.</li></ul>
We are looking for a Facilities Assistant to join our team on a contract basis in New York, New York. This role requires a proactive and service-oriented individual who thrives in a dynamic and fast-paced environment. You will play a key role in maintaining office operations, ensuring smooth day-to-day functionality, and delivering exceptional support to staff and visitors.<br><br>Responsibilities:<br>• Coordinate conference room scheduling and manage room setup, including moving furniture and equipment as needed.<br>• Maintain beverage and snack inventory with daily restocking to ensure availability.<br>• Provide front desk coverage, handle guest registration, and address visitor inquiries.<br>• Conduct end-of-day inspections to uphold office standards and address any outstanding issues.<br>• Monitor office supply levels and place orders to meet operational needs.<br>• Arrange courier services and ensure timely delivery of packages.<br>• Assist with vendor coordination and event planning, including post-event cleanup.<br>• Support administrative and janitorial tasks while maintaining a high level of hospitality.<br>• Adapt to immediate and varied requests in a fast-paced office environment.
<p>Property Associate / Administrative Support</p><p>On-site | Near Lyndhurst, NJ</p><p>Overview</p><p> We’re looking for a dependable and organized Property Associate to support the day-to-day administrative and basic accounting needs of a property management team. This role supports one or more buildings and works closely with tenants, vendors, and internal staff to keep operations running smoothly.</p><p>Key Responsibilities</p><ul><li>Assist with accounts payable by reviewing and coding invoices</li><li>Support accounts receivable tasks such as billing, statements, and basic collections follow-up</li><li>Track expenses and help ensure costs stay within budget</li><li>Maintain lease-related documents and track important dates and notices</li><li>Monitor emails, phone calls, and work order requests and route as needed</li><li>Handle general office duties including filing, mail distribution, and correspondence</li><li>Prepare basic reports and maintain organized paper and electronic files</li><li>Update contact lists for tenants, vendors, and internal staff</li><li>Coordinate meetings, conference rooms, and occasional events</li><li>Assist with visitor and vendor access requests</li><li>Track certificates of insurance for tenants and vendors and follow up on expirations</li><li>Support audits by helping organize files and records</li><li>Assist with tenant move-ins and move-outs</li><li>Coordinate access cards and building credentials</li><li>Communicate with maintenance, security, and building staff regarding day-to-day needs</li><li>Collect vendor paperwork (such as W-9s) and assist with new vendor setup</li><li>Provide general support with budgeting and recurring reports</li><li>Assist with utility tracking and basic data entry</li></ul><p><br></p>
We are looking for a dedicated Customer Experience Specialist to join our team on a long-term contract basis in Elmwood Park, New Jersey. This role is pivotal in ensuring the smooth operation of customer-related processes while maintaining accurate data and delivering actionable insights. If you thrive in a collaborative environment and enjoy optimizing workflows, this position is an excellent opportunity to contribute to meaningful improvements.<br><br>Responsibilities:<br>• Ensure the accuracy and reliability of the organization's database by maintaining and updating system data.<br>• Assist the Client Experience team in managing the lifecycle of work orders, from initiation to completion.<br>• Collaborate with Field Team Leads to oversee post-service work orders and enhance the resolution process.<br>• Create, review, and analyze reports to identify trends in customer behavior, feedback, sales performance, and operational metrics.<br>• Utilize insights from data analysis to recommend and implement improvements to customer experience processes.<br>• Manage email correspondence professionally and promptly to address customer inquiries and internal communications.<br>• Oversee CRM entries to ensure data consistency and support customer relationship efforts.<br>• Perform administrative tasks to support the team’s daily operations and workflow.<br>• Leverage Microsoft Excel to organize data, create reports, and perform detailed analysis.
<p>About the Company</p><p>The organization is a full-service provider of <strong>Alternative Dispute Resolution (ADR)</strong> services, helping parties resolve legal disputes outside of traditional court litigation. ADR includes processes such as <strong>mediation and arbitration</strong>, which are typically faster, more private, and often less costly than going to court. The organization works with <strong>over 10,000 commercial entities</strong>, including <strong>more than half of Fortune 100 companies</strong>, and maintains a <strong>nationwide roster of more than 2,600 arbitrators and mediators</strong>, many of whom are former judges or experienced legal practitioners.</p><p><br></p><p>Job Summary</p><p>We are seeking a dependable and motivated <strong>Office Assistant</strong> to support multiple departments with day-to-day administrative and clerical tasks, as well as special projects. This is an <strong>entry-level position</strong> with room for growth within the organization.</p><p>The ideal candidate is a <strong>team player</strong> who is friendly, organized, and customer service-oriented, with strong communication skills and the ability to multitask effectively.</p><p><br></p><p>Key Responsibilities</p><ul><li>Provide daily administrative support to multiple departments, including scanning, filing, copying, emailing, mailing documents, and assisting with special projects</li><li>Assist with case-related document preparation and management for internal teams and external parties</li><li>Enter and maintain accurate data for firms, clients, and new cases</li><li>Follow up on required documentation as needed</li><li>Support large document submissions</li><li>Provide occasional coverage at the Manhattan office</li></ul><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p>
<p>We are looking for a dedicated Property Associate to join our team in Plainview, New York. This contract position offers the opportunity to provide essential accounting and administrative support within a property management environment. You will play a vital role in ensuring efficient operations, maintaining compliance, and delivering exceptional service to tenants, vendors, and clients.</p><p><br></p><p>Responsibilities:</p><p>• Provide direct administrative support to property managers, assisting with daily operations and tasks.</p><p>• Track and maintain Certificates of Insurance for tenants and contractors, ensuring compliance and proper documentation.</p><p>• Organize and file property-related documents such as leases, correspondence, service contracts, reports, and payables.</p><p>• Prepare and manage express mail packages, office supplies, and mailing needs.</p><p>• Assist with budget preparation for property operations, collaborating with team members.</p><p>• Manage accounts payable processes, including invoice entry, coding, and payment approval.</p><p>• Handle accounts receivable tasks such as printing aged delinquency reports, sending tenant notices, and preparing adjustment forms.</p><p>• Coordinate tenant move-ins and move-outs, ensuring all authorizations and required documents are obtained.</p><p>• Review and update the Tenant Handbook, draft memos, and communicate effectively with tenants.</p><p>• Deliver outstanding customer service to tenants, contractors, vendors, and clients, focusing on building strong and attentive relationships.</p>
<p><strong>Position Summary:</strong></p><p>The Logistics Claims Specialist is responsible for managing and resolving freight claims related to loss, damage, and service failures across the supply chain. This role ensures timely and accurate processing of claims, maintains compliance with carrier agreements, and provides exceptional support to internal teams and external partners. The ideal candidate will have strong analytical skills, attention to detail, and experience in logistics operations.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Claims Management:</strong></li><li>Investigate, file, and track freight claims for loss, damage, and shortages with carriers and vendors.</li><li>Ensure claims are processed accurately and within contractual timelines.</li><li><strong>Documentation & Compliance:</strong></li><li>Collect and review all required documentation (BOLs, PODs, invoices, photos) to support claims.</li><li>Maintain compliance with carrier agreements and company policies.</li><li><strong>Communication & Coordination:</strong></li><li>Serve as the primary point of contact for claims inquiries from carriers, customers, and internal teams.</li><li>Collaborate with operations, customer service, and finance teams to resolve discrepancies.</li><li><strong>Reporting & Analysis:</strong></li><li>Monitor claim trends and provide regular reports on claim status, recovery rates, and root cause analysis.</li><li>Recommend process improvements to reduce claim frequency and cost.</li></ul><p><br></p>
We are looking for an experienced Customer Success Manager to oversee the successful integration and use of our AI-powered delivery platform. In this role, you will guide customers through onboarding, implementation, and optimization processes while acting as a trusted advisor to ensure they achieve measurable business outcomes. You will collaborate closely with cross-functional teams to enhance workflows, address challenges, and drive customer satisfaction.<br><br>Responsibilities:<br>• Facilitate onboarding sessions to help customers configure the platform within their existing systems and workflows.<br>• Provide guidance on AI copilot setup and workflow optimization to ensure seamless implementation.<br>• Develop personalized rollout strategies tailored to each customer’s needs and team structures.<br>• Deliver training sessions to familiarize users with AI-driven tools, including automated requirements capture and real-time synchronization.<br>• Assist customers in integrating the platform with their internal systems and historical data sources.<br>• Build and nurture strong relationships with solution engineers, system integrators, and services teams focused on quality and detail.<br>• Advocate for customer feedback to influence product enhancements and roadmap development.<br>• Diagnose and resolve technical or process-related issues, collaborating with engineering teams as necessary.<br>• Monitor adoption metrics and recommend workflow improvements or new features to maximize customer success.<br>• Create detailed success plans, quarterly business reviews, and actionable insights to drive retention and account growth.
<p>We are seeking a detail-oriented and proactive Collections / Accounts Receivable (AR) Specialist with at least three years of experience to join our team. In this role, you will manage the collection of outstanding invoices, ensure timely payment from clients, and maintain accurate accounts receivable records. The ideal candidate will possess excellent communication skills, a strong understanding of collections procedures, and the ability to work independently while meeting deadlines.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Proactively contact customers via phone, email, and written correspondence to collect outstanding payments in accordance with company policy.</li><li>Investigate and resolve billing discrepancies, disputes, and short payments to facilitate prompt payment.</li><li>Monitor aging reports and follow up on past due accounts to reduce delinquency rates.</li><li>Reconcile accounts receivable transactions and maintain accurate records in the accounting system.</li><li>Collaborate with the sales, customer service, and accounting teams to resolve payment and account issues.</li><li>Generate and distribute regular AR aging reports and collection status updates to management.</li><li>Process incoming payments, including applying payments to correct accounts and managing payment arrangements with clients when necessary.</li><li>Escalate unresolved accounts to management or initiate collection action as appropriate.</li><li>Assist with month-end close processes and audit requests related to accounts receivable.</li><li>Support process improvements to increase collection efficiency and reduce bad debt.</li></ul><p><br></p>
