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10 results for Customer Service Manager in Stamford, CT

Customer Service Representative

Farmingdale, NY
onsite
Temporary to Hire
20 - 22 USD / Hourly
We are looking for a Customer Service Representative to join a team on a contract to hire capacity. This position focuses on delivering responsive support to customers while managing order-related activities with accuracy and consistency. The ideal candidate is comfortable handling a high volume of communication, preparing quotes, and coordinating purchase order and order placement tasks in a fast-paced environment. Responsibilities:• Respond to incoming customer inquiries by phone and provide timely, attentive assistance.• Place customer orders accurately and ensure all details are entered correctly into company systems.• Prepare and provide product or service quotations based on customer needs and request details.• Create purchase orders and support order processing from initial request through final submission.• Handle a mix of inbound and outbound calls to update customers, confirm information, and resolve routine issues.• Maintain clear and accurate records of customer interactions, order activity, and follow-up actions.• Coordinate with internal teams to address order questions, pricing concerns, and service-related request
2026-09-02T00:00:00Z

Customer Service Representative

Teaneck, NJ
onsite
Temporary / Contract
25.175 - 29.15 USD / Hourly
We are looking for customer-focused professionals to join a Long-term Contract opportunity in Teaneck, New Jersey as Customer Service Representatives. In this role, you will support customers with billing and payment-related questions, provide guidance on digital payment tools, and deliver a high standard of service across every interaction. This position is well suited for individuals who communicate clearly, stay organized in a fast-paced environment, and are comfortable helping customers resolve account concerns with patience and accuracy. Responsibilities: • Guide customers through the online payment experience, including one-time payments and automatic payment setup. • Respond to billing and account inquiries by researching issues, clarifying charges, and providing accurate next steps. • Assist customers during the move from BillTrust to the MyIWS payment platform by explaining updates and addressing questions. • Investigate payment discrepancies, support reconciliation efforts, and route complex matters to the appropriate team when necessary. • Record conversations, account activity, and issue resolution details thoroughly in internal systems. • Partner with billing, credit, sales, operations, financial services, and customer experience teams to resolve customer concerns efficiently. • Manage challenging interactions with professionalism, empathy, and a solution-oriented approach. • Identify recurring service issues or process gaps and share feedback with leadership to support continuous improvement.
2026-09-04T00:00:00Z

Customer Service Representative

New York, NY
remote
Permanent / Full Time
45000 - 50000 USD / Yearly
We are looking for a customer-focused team member to join our team as a Customer Service Representative. This role is ideal for someone who communicates clearly, resolves issues with confidence, and supports both service and sales-related interactions. The successful candidate will help create a positive customer experience by providing accurate guidance, strengthening client relationships, and contributing to overall service performance. Responsibilities: • Address customer questions and concerns promptly, evaluate each situation carefully, and provide appropriate solutions that support a high level of satisfaction. • Maintain detailed and accurate records of customer conversations, follow-up actions, and outcomes within company systems. • Stay informed on current products, services, and support processes so customers receive clear and reliable information. • Partner with colleagues across sales, technical support, and other teams to escalate complicated matters and drive timely resolution. • Build strong customer relationships through clear communication and thoughtful service, helping encourage repeat business and long-term loyalty. • Monitor individual performance against service goals such as response times, resolution efficiency, and customer satisfaction results. • Support inbound and outbound customer interactions that may contribute to sales opportunities while maintaining a service-first approach.
2026-08-29T00:00:00Z

Customer Service Representative

Mahwah, NJ
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Logistics Coordinator to support daily order processing and shipping coordination for a long-term contract opportunity near Mahwah, New Jersey. This position is ideal for someone who enjoys providing responsive customer support, managing purchase order details accurately, and working across fulfillment activities to keep operations running smoothly. The role requires strong attention to detail, clear communication, and comfort using SAP in a fast-paced environment. Responsibilities:• Process incoming purchase orders accurately and enter order details into SAP to maintain complete and timely records.• Coordinate outbound shipment activities, including preparing and managing FedEx-related shipping support as needed.• Respond to customer service inquiries with professionalism and provide updates related to orders and delivery status.• Review order information for accuracy and resolve discrepancies before processing to prevent delays.• Work closely with internal teams to support smooth fulfillment and ensure customer requests are handled efficiently.• Maintain organized documentation related to orders, shipments, and customer interactions for tracking purposes
2026-09-02T00:00:00Z

Customer Service

Hauppauge, NY
onsite
Permanent / Full Time
58000 - 60000 USD / Yearly
We are looking for a customer-focused detail-oriented individual to join our team in Hauppauge, New York. This position supports sales-related activities by assisting customers, responding to inquiries, and helping drive strong service outcomes. The ideal candidate brings at least 3 years of experience in customer service or sales support, along with solid Excel skills and the ability to manage both inbound and outbound communication effectively. Responsibilities: • Respond to customer inquiries by phone and email, providing accurate information and timely follow-up. • Support sales efforts by assisting with inside sales activities and helping move customer requests through completion. • Build positive client relationships through attentive service and consistent communication. • Coordinate inbound and outbound customer interactions to identify needs and support business growth. • Prepare, update, and maintain sales-related records and reports using Excel. • Work closely with internal teams to ensure orders, requests, and service issues are handled efficiently. • Assist with direct sales support tasks that contribute to customer satisfaction and revenue generation.
2026-08-31T00:00:00Z

Customer Experience Specialist

Parsippany, NJ
remote
Temporary to Hire
35.625 - 41.25 USD / Hourly
We are looking for a Customer Experience Specialist to join a manufacturing organization in a contract capacity with permanent potential. This position focuses on strengthening the customer journey by combining technical training, call center oversight, and parts support into a consistent service experience. The role will work across customer-facing teams to ensure accurate product knowledge is shared effectively and that service interactions are handled with professionalism, clarity, and responsiveness. Responsibilities:• Design and deliver HVAC product and technical training programs for sales personnel and field service teams using current and reliable equipment information.• Organize and facilitate instructor-led learning HVAC sessions.• Monitor daily call center activity and provide guidance that helps resolve customer HVAC questions, technical concerns, and service-related issues effectively.• Partner with leadership to improve service quality across customer support, technical assistance, and parts-related interactions.• Support parts operations by helping maintain inventory accuracy, workflow consistency, and timely response to internal and external requests.• Provide hands-on troubleshooting assistance for HVAC equipment and connectivity concerns reported by customers or internal staff.• Review support trends and customer feedback to identify opportunities for stronger training content and better service outcomes.• Communicate with customers and cross-functional teams through phone and email channels to ensure issues are documented, addressed, and followed through to resolution.
2026-09-02T00:00:00Z

Customer Account Specialist

Cheshire, CT
onsite
Permanent / Full Time
58000 - 65000 USD / Yearly
Customer Account Specialist Are you detail-oriented, adaptable, and eager to contribute to a dynamic, global team? Join a leading global wholesaler of commodities in central CT with exciting growth opportunities in a Customer Account Specialist role. Position Overview:This role is pivotal to ensuring the accurate and timely fulfillment of customer orders by coordinating logistics, maintaining documentation, and nurturing strong customer relationships. You’ll collaborate with sales teams, logistics, and customers to deliver exceptional service and efficient order processing.Key Responsibilities:<ul><li>Coordinate with sales and product teams for order accuracy</li><li>Proactively communicate with salespeople and customers regarding order status and delivery concerns.</li><li>Partner with warehouses, carriers, and logistics teams to ensure on-time product delivery.</li><li>Maintain thorough electronic documentation for orders and shipments in ERP software</li><li>Build strong customer relationships</li></ul> Qualifications:<ul><li>Education/Experience: 2+ years of relevant experience.</li><li>Skills: Proficient with MS Suite; solution-driven mindset.</li><li>Personality Traits: Quick learner, adaptable, detail-oriented, organized, eager, and enthusiastic.</li></ul> Why Join Us?<ul><li>Work in a collaborative team environment with opportunities for growth.</li><li>Be a part of a global leader with an awesome culture and top notch benefits</li></ul> To be considered, Apply today or email your resume to Kelsey.Ryan@roberthalf(.com)
2026-09-02T00:00:00Z

Medical Customer Service Rep

Shelton, CT
onsite
Temporary / Contract
16.625 - 19.25 USD / Hourly
Job Description: We are seeking a Medical Customer Service Representative to join a busy healthcare team in a fast-paced call center environment. In this role, all incoming calls from four medical offices are routed directly to the call center, and you will serve as a key point of contact for patients and staff. This position requires strong communication skills, attention to detail, and the ability to manage a high volume of calls while providing excellent patient support. Key Responsibilities: Answer and manage incoming calls for four medical offices in a centralized call center setting Assist patients with appointment scheduling, prescription refill requests, and referral coordination Provide detail oriented, courteous, and efficient customer service over the phone Accurately document patient information and call details in the EMR system Route messages and requests to the appropriate clinical or administrative staff Maintain confidentiality and handle sensitive patient information in compliance with healthcare standards Support office operations by ensuring timely follow-up and resolution of patient inquiries Top 3 Must-Haves: Prior call center experience Previous medical administrative experience Experience with EPIC or another EMR system Preferred Qualifications: Strong phone presence and customer service skills Ability to multitask in a high-volume environment Experience handling medical office workflows, including referrals, scheduling, and prescription requests Familiarity with patient access and scheduling functions (Source: Q1 2026_The Demand for Skilled Talent.pdf) Knowledge of Epic or other EMR platforms (Source: Q1 2026_The Demand for Skilled Talent.pdf) Why Join This Opportunity: This is a great opportunity for someone with healthcare customer service experience who enjoys helping patients and thrives in a team-oriented, fast-paced environment.
2026-08-25T00:00:00Z

Call Center Specialist

Hillside, NJ
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Call Center Specialist to join a busy customer support operation in. This Contract to permanent opportunity is ideal for someone who thrives in a fast-moving call center setting and enjoys helping customers while coordinating with internal teams and field staff. The role centers on delivering responsive service, maintaining accurate records, and keeping service activity organized from intake through completion. Responsibilities:• Manage a high volume of incoming calls each day from customers and field technicians while providing timely, attentive support.• Document service needs accurately by creating detailed work orders and entering all relevant information into company systems.• Review completed jobs and finalize work orders to ensure records are correct, complete, and ready for closure.• Distribute daily assignments to technicians after schedules are confirmed and adjust workloads when service needs change.• Update technician queues by removing, rescheduling, or reassigning calls to support efficient service delivery.• Investigate equipment service history to assist with issue resolution and provide useful background for troubleshooting.• Coordinate with field technicians to offer remote assistance, clarify job details, and support successful service outcomes.• Work closely with sales and installation teams to address service concerns and maintain clear communication across departments.• Process customer refunds through designated payment platforms in accordance with company procedures.
2026-09-04T00:00:00Z

Director of Client Services

Brooklyn, NY
remote
Permanent / Full Time
95000 - 150000 USD / Yearly
We are looking for a Director of Client Services to lead partner relationships and help clients maximize the impact of their marketing investments in Brooklyn, New York. This role is ideal for someone who combines client-facing leadership with deep expertise in growth and performance marketing. You will guide strategic conversations, translate performance data into recommendations, and ensure each account is supported with a thoughtful, results-oriented approach. Responsibilities: • Build trusted relationships with client marketing and growth leaders to align service delivery with business goals and long-term success. • Evaluate partner performance metrics and key objectives, then create action plans that improve results and support account retention. • Serve as a strategic consultant by uncovering growth opportunities and recommending solutions that increase value for each client. • Coordinate cross-functional workflows to keep client initiatives on track, ensure consistent execution, and maintain high service standards. • Lead recurring meetings with partners to review outcomes, address concerns, share updates, and identify new opportunities for improvement. • Use reporting and performance insights to assess account health, surface challenges early, and refine the client experience. • Partner with internal teams to represent client needs and advocate for enhancements that strengthen long-term satisfaction and measurable growth. • Support campaign scaling and funnel improvement efforts across paid and organic marketing channels through data-informed recommendations.
2026-08-17T00:00:00Z