<p>Our client, a celebrated luxury goods company is seeking an experienced and motivated <strong>Call Center Supervisor</strong> to lead the Sales and Client Specialist teams in delivering exceptional service for the holiday season. This is a seasonal opportunity starting immediately with potential to become full-time. The Call Center Supervisor will be responsible for leading, motivating, and developing a team of Sales / Client Specialists to meet and exceed sales targets while upholding the gold standard of luxury service. This role combines people leadership, sales strategy, performance management, and customer experience excellence. The ideal candidate is a confident leader with a proven track record in sales and customer service, preferably in a luxury environment.</p><p><br></p><p><strong><em>**This position requires previous call center supervisor or management experience.**</em></strong></p><p><br></p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Team Leadership & Development</strong></p><ul><li>Lead and inspire a team of Sales / Client Advisors to achieve and surpass sales targets.</li><li>Provide ongoing training, coaching, and development to enhance skills and performance.</li><li>Foster a positive and motivating environment through regular feedback and recognition.</li><li>Hold team members accountable for achieving performance standards.</li><li>Conduct weekly and monthly performance evaluations and in-the-moment coaching.</li><li>Partner with Training and Communications teams to address training needs and reinforce communications.</li><li>Facilitate regular team meetings and one-on-one performance discussions.</li></ul><p><strong>Sales & Strategy Execution</strong></p><ul><li>Develop and implement sales strategies, including Sales through Service and Clienteling, to achieve departmental goals.</li><li>Optimize the “Notify Me” program to maximize sales opportunities.</li><li>Monitor team sales performance and provide regular reports to senior management.</li><li>Collaborate with Marketing, Retail, Ecommerce, and other internal teams to boost sales and enhance the customer journey.</li></ul><p><strong>Customer Service & Escalation Management</strong></p><ul><li>Ensure every customer interaction reflects luxury service standards.</li><li>Identify and manage escalated cases, providing timely and effective solutions.</li><li>Handle Special Orders, including high-value and custom orders.</li><li>Evaluate and act upon customer feedback to continually improve service delivery.</li></ul><p><strong>Operational Support</strong></p><ul><li>Assist fellow supervisors with daily operational tasks as needed.</li><li>Maintain professionalism and integrity in all interactions.</li></ul><p><br></p><p><br></p>
<p>We are looking for a dedicated Customer Service Representative to join our team in the Metuchen, New Jersey area. In this role, you will act as a knowledgeable resource for customers, providing expert support and solutions related to our products and services. This position offers an opportunity to engage with customers and contribute to the ongoing success of our company.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical support and resolve product-related issues, including warranty claims and return authorization processes.</p><p>• Identify opportunities for additional revenue through upselling and promotional marketing initiatives.</p><p>• Utilize multiple software platforms, such as Navision and ZenDesk, to manage order entry and document customer interactions.</p><p>• Maintain organized records and documentation in compliance with company procedures.</p><p>• Collaborate with shipping and production teams to ensure timely delivery of products.</p><p>• Support the Customer Service Manager by creating written materials, responses, and knowledge-based documentation as needed.</p><p>• Handle customer interactions with professionalism and maintain positive relationships with coworkers.</p><p>• Offer suggestions to enhance departmental processes and improve overall efficiency.</p>
<p>We are looking for a success-driven Customer Service Representative to join our team in the Metuchen, New Jersey area. In this role, you will act as the primary point of contact for customer inquiries and technical support, ensuring a seamless experience for clients. This position provides an excellent opportunity to grow within the Marketing/PR industry while working with a dynamic and dedicated team.</p><p><br></p><p>Responsibilities:</p><p>• Address customer inquiries and resolve product-related issues, including warranty claims and return authorizations.</p><p>• Identify opportunities to drive additional revenue through upselling and promotional initiatives.</p><p>• Utilize various software platforms, such as Navision and ZenDesk, to manage order entries and maintain customer records.</p><p>• Ensure accurate documentation and organization of records as per company protocols.</p><p>• Coordinate with shipping and production teams to ensure timely and efficient delivery of products.</p><p>• Assist the Customer Service Manager with drafting written resources and response materials.</p><p>• Maintain professionalism and a positive attitude during customer and team interactions.</p><p>• Propose ideas to improve departmental processes and enhance customer experience.</p>
<p>We are looking for a dedicated Customer Service Representative to join our team in the Metuchen, New Jersey. In this role, you will serve as the primary point of contact for customers, ensuring their inquiries are resolved efficiently and with attention to detail. If you thrive in a fast-paced environment and enjoy building relationships while solving problems, this position is perfect for you.</p><p><br></p><p>Responsibilities:</p><p>• Resolve customer inquiries by troubleshooting product issues and processing warranty claims and return authorizations.</p><p>• Identify opportunities to boost revenue through up-selling and promoting marketing campaigns.</p><p>• Utilize various software platforms, including Navision and ZenDesk, for order entry and customer documentation.</p><p>• Maintain accurate records and documentation in compliance with company procedures.</p><p>• Coordinate with shipping and production teams to ensure timely delivery of products.</p><p>• Assist the Customer Service Manager by preparing written documentation and knowledge-based materials.</p><p>• Maintain a focused and attentive demeanor during interactions with customers and team members.</p><p>• Provide constructive suggestions to improve department processes and efficiency.</p>
<p>Provide IT technical support on a variety of issues for typical office work as well as manufacturing plants. The individual would have limited supervision in day-to-day efforts, responding as necessary to immediate support requests while also identifying and implementing longer term projects. This position may resolve routine issues but is expected to engage, advise and assist other IT teams/Plant management on solution recommendations and/or implementations. </p><p><br></p><p>· Utilizes the Service Management tool to enter, track and maintain requests through completion</p><p>· Respond to phone, email, and in person requests for assistance</p><p>· Identifies and addresses trends in support issues and corrects the root cause.</p><p>· Interact with customers (internal and external) with a friendly and professional attitude, and work with them to improve department success</p><p>· Involved with projects throughout planning, design/ development activities, and execution. May lead small to medium initiatives such as rolling out software, acquisition team activities, plant wiring and remodels, etc. </p><p>· Active participation in the configuration, deployment and ongoing maintenance of endpoint computing devices on an enterprise scale</p><p>· Support mobile programs ensuring configuration changes meets business demands (Apple/IOS device programs and Mobile Device Management)</p><p>· Identify, recommend and implement opportunities to leverage technology and enhance process efficiencies that will best support business goals.</p><p>· Adhere to all department and company processes and policies.</p>
We are looking for a dedicated Customer Service Representative to join our team in Little Ferry, New Jersey. In this contract role, you will play a crucial part in providing exceptional support to our clients while ensuring seamless coordination across departments. This position offers an excellent opportunity to contribute to the aerospace industry while honing your customer service and administrative skills.<br><br>Responsibilities:<br>• Foster a welcoming and detail-oriented environment for clients conducting business.<br>• Coordinate communications between departments to ensure timely delivery of spare parts.<br>• Process customer requests for quotes and convert them into sales orders as needed.<br>• Investigate and resolve customer concerns by utilizing organizational resources.<br>• Provide clients with updates on shipping details and follow up as required.<br>• Maintain and update customer interactions and records within the Siebel database.<br>• Generate and process reports as assigned.<br>• Assist clients in obtaining details about services offered by other departments or external vendors.<br>• Perform administrative tasks assigned by management to support business operations.<br>• Take on additional duties as needed to meet organizational goals.
<p>This long-term contract position is ideal for a detail-oriented individual who excels in managing customer accounts, coordinating workflows, and fostering resolution for customer inquiries. The role requires exceptional organizational skills and the ability to collaborate with stakeholders to deliver high-quality service.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the management of customer accounts, ensuring accurate and timely handling of requests and complaints.</p><p>• Coordinate and prioritize daily tasks for the account management team to meet service level objectives.</p><p>• Monitor departmental metrics and workflow indicators, reporting on transaction volumes and progress.</p><p>• Prepare detailed reports and dashboards to provide insights into team performance and operational efficiency.</p><p>• Collaborate with vendors, stakeholders, and management to resolve complex customer issues effectively.</p><p>• Recommend improvements to business processes, metrics tracking, and team training programs.</p><p>• Handle escalated customer calls, billing inquiries, and claims resolution with professionalism.</p><p>• Support team operations by assisting with enrollment, invoicing, fulfillment, and other related tasks.</p><p>• Ensure compliance with organizational procedures while delivering exceptional customer support.</p>
<p>Our client is seeking a <strong>Senior Service Desk Technician</strong> to provide advanced technical support, mentor junior analysts, and ensure efficient incident management. This role focuses on <strong>customer service excellence, problem resolution, and continuous improvement </strong>within the IT environment.</p><p><br></p><p><strong><u>Key Responsibilities:</u></strong></p><p><br></p><p><strong>Advanced Support</strong> – Troubleshoot complex IT issues related to hardware, software, and networks, serving as an escalation point. Maintain and improve documentation for support processes.</p><p><strong>Customer Service</strong> – Engage professionally with end users, ensuring clear and timely communication on issue resolutions. Share best practices for handling complex cases.</p><p><strong>Reporting & Documentation</strong> – Track service desk metrics, generate performance reports, and document resolutions for knowledge transfer and process optimization.</p><p><strong>Continuous Learning</strong> – Stay updated on emerging technologies and share insights with the team to drive innovation and efficiency.</p>
We are looking for an experienced Account Supervisor/Director to lead client relationships and oversee strategic account management initiatives. This long-term contract position is ideal for a detail-oriented individual with a strong background in managing client experiences, public relations, and annual planning processes. Based in New York, New York, this role requires a results-driven individual who can deliver impactful strategies tailored to client needs.<br><br>Responsibilities:<br>• Manage client accounts by fostering strong relationships and ensuring seamless communication.<br>• Develop and implement strategic plans to meet business objectives and client expectations.<br>• Oversee the execution of public relations campaigns and account services, ensuring alignment with client goals.<br>• Collaborate with internal teams to deliver high-quality client experiences and innovative solutions.<br>• Lead annual planning processes, including budgeting and resource allocation, to achieve desired outcomes.<br>• Provide strategic direction to clients, aligning their goals with actionable plans.<br>• Monitor account performance and deliver regular reports to stakeholders.<br>• Address client concerns promptly, ensuring satisfaction and maintaining trust.<br>• Stay updated on industry trends to inform strategic recommendations and improve service delivery.<br>• Drive continuous improvement in account management practices to enhance overall efficiency.
We are seeking a contract Administrative Assistant that will manage a variety of administrative tasks to support our team in a fast-paced and dynamic environment. The ideal candidate is resourceful, detail-oriented, quick to learn, and thrives under pressure. Strong multitasking skills and detail oriented communication abilities are essential. Key Responsibilities: Client Interaction: Answer inbound calls, address general client inquiries, and ensure timely follow-ups on messages. Act as a knowledgeable first point of contact, providing accurate information or redirecting clients appropriately. Handle client callbacks to ensure resolution and client satisfaction. Administrative Support: Conduct thorough plan lookups and gather key data from various carrier systems to address inquiries effectively. Match clients with appropriate sales representatives based on their region, product interest, or needs. Document and relay client needs and questions to relevant team members. Maintain and update internal systems with accurate and current records. Task Management: Handle a high volume of inquiries with accuracy, efficiency, and exceptional attention to detail. Prioritize competing tasks and deadlines to ensure seamless business operations. Office Coordination: Assist with scheduling, preparing documents, and completing additional administrative duties as required. Desired Skills and Qualifications: Proven experience in an administrative support role. Strong ability to multitask, prioritize, and manage a dynamic workload. Exceptional written and verbal communication skills. Meticulous attention to detail and a high degree of accuracy in work. Resourceful, quick learner with the ability to thrive in a fast-paced business environment. Proficiency with common productivity tools (e.g., Microsoft Office Suite), and the ability to navigate carrier platforms or internal systems is a plus. Why You’ll Love This Role: An opportunity to gain hands-on experience in a dynamic, client-focused business environment. Work alongside a supportive and detail oriented team dedicated to delivering top-tier service. Strengthen your administrative and organizational skills during a critical season in our business operations.
We are looking for a detail-oriented Administrative Assistant to join our Property Management Office in Bronx, New York. In this role, you will support daily operations by assisting residents with inquiries and work orders, coordinating repairs, and ensuring seamless communication between the office and maintenance teams. Your focus will be on delivering outstanding service while maintaining an organized and efficient workflow.<br><br>Responsibilities:<br>• Assist residents with submitting work orders and tracking repair requests to ensure timely resolutions.<br>• Coordinate with maintenance staff to schedule and follow up on repair and service requests.<br>• Provide exceptional customer service by addressing resident inquiries and concerns promptly.<br>• Maintain organized records and documentation for work orders, repairs, and other administrative tasks.<br>• Oversee benefit-related functions, including COBRA administration and leave of absence coordination.<br>• Support compensation and benefits processes to ensure compliance with company policies.<br>• Facilitate communication between residents, office staff, and maintenance teams to promote efficiency.<br>• Monitor and update office systems to improve workflow and resident satisfaction.<br>• Handle administrative tasks such as filing, scheduling, and correspondence.<br>• Assist in the preparation of reports and summaries for management review.
We are looking for a dedicated Customer Service Representative to join our team on a contract basis in New York, New York. In this role, you will handle inbound and outbound calls, assist with order entry, and deliver exceptional service to our customers. If you excel in a call center environment and thrive on building positive customer relationships, we encourage you to apply.<br><br>Responsibilities:<br>• Respond promptly to inbound customer inquiries via phone, ensuring a positive and attentive experience.<br>• Make outbound calls to address customer concerns and follow up on service requests.<br>• Accurately input customer orders and data into the system, maintaining high attention to detail.<br>• Resolve customer issues and complaints with empathy and efficiency.<br>• Collaborate with team members to ensure seamless service delivery and resolution of complex cases.<br>• Provide customers with detailed information about products, services, and company policies.<br>• Maintain up-to-date knowledge of company offerings to address customer inquiries effectively.<br>• Log and track customer interactions to ensure accurate documentation and reporting.<br>• Adhere to established call center protocols and performance standards.<br>• Identify opportunities to improve customer satisfaction and suggest process enhancements.
The Service Desk Analyst is responsible to provide courteous, accurate and prompt support to our internal customers. This positions day-to-day activities include utilizing technical troubleshooting skills to solve technical incidents, requests and problems in addition to systematically answering phone calls, voicemail, responding to email, conducting online chat and face-to-face desk-side support. The Service Desk Analyst provides clear documentation of each customer interaction while working within various computer applications and supports a work environment focused on continuously improving the overall success of the department. <br><br>Responding to requests for help from customers.<br>Troubleshooting and resolving difficult technical issues effectively and efficiently.<br>Prioritizing, evaluating, resolving and escalating calls as required.<br>Providing appropriately detailed and timely follow-up support with customers.<br>Submitting accurate and well-documented solutions consistently for inclusion in the knowledge base.<br>Recording every interaction with a customer into the service management system.<br>Instructing customers in the use of hardware, software and manuals.<br>Configuring and distributing hardware and software to customers in a timely manner.<br>Installing hardware and peripheral components such as monitors, keyboards, printers and disk drives on customers’ machines.<br>Loading specified software packages such as operating systems, word processing and all proprietary software programs into personal computers.<br>Configuring and troubleshooting network hardware and communication equipment, operating systems and personal computers.<br>Interacting with Active Directory for Moves, Adds, and Changes.<br>Configuring and maintaining VDI pools and troubleshooting issues with VDI.<br>Entering commands and observing system functions to verify correct system operation.<br>Recommending or performing minor remedial actions to correct problems identified.<br>Providing updates, status and completion information to the Service Desk Manager through voicemail, e-mail, or in-person communication<br>Monitoring new technologies and/or updates required to support the various systems currently in operation.<br>Self-assigning and monitoring progress of work, reporting progress to the Service Desk Manager on a regular basis.<br>Be on call for after-hours coverage as listed on a rotation schedule or as needed.<br>Maintaining medical confidentiality.<br>Performing miscellaneous duties as assigned as assigned by management.<br><br>QUALIFICATIONS<br><br>Ability to follow instructions and respond to managements’ directions accurately.<br>Proven skills in advanced computer troubleshooting, analysis, critical thinking and problem solving skills.<br>Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations.<br>Demonstrated skills in accuracy and thoroughness paying close attention to detail. Looks for ways to improve and promote quality and monitors own work to ensure quality...
<p>Robert Half Financial Services are currently recruiting for a Client Service Director role for Treasury Services of a global Bank located in downtown Manhattan New York. Our client requires 12+ years Client Services, Relationship Management or Prime Services experience within a global Bank, with knowledge of Treasury Services or Treasury Operations. The clients are large financial institutions, and this role assists with escalated queries and partner with the senior sales directors. The role is 4 days per week in the downtown Manhattan office.</p><p><br></p><p><u>Responsibilities</u></p><ul><li>Provide support for Escalations, Client Due Diligence, etc. reporting to Global Head, and Liaising w/Service Directors, Segment Heads, key stakeholders, etc.</li><li>Represent Global Client Service, leading Incidents, driving Client Engagement, Communication, etc. </li><li>Ensuring appropriate oversight & governance of our Risk & Control Framework</li><li>Strategize with key stakeholders to drive an intentional, ongoing transformation agenda (tactical & strategic)</li><li>Enhance & maintain robust, healthy partnerships with key stakeholders (internally & externally)</li><li>Oversee Team Governance & Structure: recruiting, retention, improve & maintain Voice of the Employee and Voice of the Client survey results, etc.</li><li>Lead with Thought, People/Client driven focus adhering to management policies and guidelines; cultivating Team Culture & Talent; embedding ongoing transformation principles</li><li>Mentor through ongoing coaching & development; continuing to strengthen your personal development needs</li><li>Gain & leverage a sound understanding of organizational hierarchy, to drive key strategic business needs (on/offshore)</li><li>Meet target objectives (performance, behavior, productivity & risk); achieve training journey requirements </li></ul>
We are looking for a dedicated Customer Service Representative to join our team in Brooklyn, New York. In this long-term contract position, you will play a vital role in providing exceptional support to clients while maintaining a high standard of professionalism. This is an excellent opportunity to contribute to a nonprofit organization dedicated to making a meaningful impact.<br><br>Responsibilities:<br>• Respond to customer inquiries via phone, email, or in person with clarity and professionalism.<br>• Resolve customer issues efficiently, ensuring satisfaction and timely follow-up.<br>• Maintain accurate records of interactions and transactions using internal systems.<br>• Collaborate with team members to improve processes and enhance the customer experience.<br>• Provide detailed information about services, policies, and procedures to clients.<br>• Handle escalated issues with tact and ensure they are resolved appropriately.<br>• Assist in the preparation of reports and data analysis as required.<br>• Stay updated on organizational changes and services to provide accurate information.<br>• Use Office tools to manage documentation and communication effectively.
<p>A busy company in the Morristown area is seeking a Sales Support Specialist to join their growing organization. This Sales Support Specialist will get the chance to join a growing company that offers career advancement as well as a flexible work schedule. The ideal Sales Support Specialist will come from the CPG industry and being familiar with e-commerce (Amazon, etc.) This Sales Support Specialist role will play a key part in ensuring seamless sales operations, effective inventory coordination, and maintaining strong communication across teams. Your expertise will help drive efficiency and support the success of our sales initiatives. Other responsibilities of this Sales Support Specialist will include but not be limited to:</p><p><br></p><p>Sales Support Specialist Responsibilities:</p><p>• Oversee sales operations activities by collaborating with planners, field sales directors, customer service, and operations teams to analyze data and make strategic decisions.</p><p>• Manage item allocations, balancing customer priorities, inventory risks, and financial considerations.</p><p>• Monitor inventory depletion and advise on continuation or removal of allocations based on inbound shipments and customer needs.</p><p>• Evaluate Amazon order trends weekly to address potential overselling issues and recommend adjustments to align inventory with broader customer needs.</p><p>• Implement item transitions and discontinuations with a focus on minimizing excess inventory and ensuring alignment with customer resets and cost strategies.</p><p>• Prepare and distribute trade notification letters to customers with accurate and timely updates.</p><p>• Maintain and update the Emerson Portal, ensuring all sales materials—such as sell sheets, pricing, images, and packaging specs—are current and accessible.</p><p>• Coordinate sample management processes to guarantee timely delivery and proper packaging for customer reviews and resets.</p><p>• Represent the sales team in project meetings, communicating timelines and risks while serving as a liaison between project managers and sales.</p><p>• Support onboarding processes for new customers, ensuring operational, sales, and system requirements are met efficiently.</p><p><br></p><p>This Sales Support Specialist role is paying between $65,000 and $75,000 annually depending on experience. If interested in this Sales Support Specialist position, apply today! </p>
We are looking for a dedicated Customer Service Associate to join our team in Jersey City, New Jersey. In this role, you will play a key part in ensuring exceptional customer experiences by addressing inquiries, resolving issues, and fostering positive client relationships. This is a long-term contract position, offering an excellent opportunity to grow within the gambling industry.<br><br>Responsibilities:<br>• Respond to customer inquiries promptly through various communication channels, such as phone, email, and chat.<br>• Resolve customer complaints effectively while maintaining a detail-oriented and empathetic demeanor.<br>• Utilize CRM systems to manage customer data and track interactions for seamless service.<br>• Build and nurture strong client relationships to enhance customer satisfaction and loyalty.<br>• Collaborate with internal teams to address complex issues and ensure timely resolution.<br>• Provide detailed information about products and services, ensuring customers are well-informed.<br>• Monitor and analyze customer feedback to identify areas for service improvement.<br>• Maintain accurate records of customer interactions and ensure compliance with company policies.<br>• Assist in creating and implementing strategies to improve overall customer experience.<br>• Stay updated on industry trends to deliver informed and relevant support.
We are looking for an experienced Chief Marketing Officer (CMO) to lead and execute innovative marketing strategies for a growing B2C service company specializing in swimming pool services. This long-term contract position offers the opportunity to make a significant impact on customer acquisition, retention, and overall brand growth. Candidates must be located on the East Coast, as occasional travel within the tri-state area may be required.<br><br>Responsibilities:<br>• Develop and implement comprehensive digital and brand marketing strategies to drive customer acquisition and retention.<br>• Oversee top-of-funnel marketing efforts, including digital campaigns and direct mail initiatives, to attract new customers.<br>• Analyze customer feedback and survey data to enhance customer satisfaction and foster repeat business.<br>• Collaborate with general and regional managers to align marketing initiatives with business goals.<br>• Utilize field service software, such as ServiceTitan or similar platforms, to streamline marketing operations.<br>• Create and execute integrated marketing campaigns that align with the company’s growth objectives.<br>• Establish metrics to measure the effectiveness of marketing strategies and optimize performance.<br>• Partner with the IT department to ensure seamless integration of marketing tools and technologies.<br>• Travel occasionally within the tri-state area to meet with stakeholders and oversee regional marketing efforts.
<p>We are looking for a motivated and detail-oriented professional to join our team in Stamford, Connecticut as an Associate of Alternative Investments. This entry-level role offers an excellent opportunity to gain valuable experience in financial services, particularly in private equity and alternative investments, while supporting client service and operational functions. If you are eager to learn, enjoy problem-solving, and aspire to grow in a dynamic environment, this position is an ideal fit.</p><p><br></p><p>Responsibilities:</p><p>• Address client inquiries regarding account changes, transactions, tax documentation, and investor servicing.</p><p>• Process subscription and redemption requests, transfers, and account updates, including changes of address, advisor updates, estate and beneficiary transfers, and registration changes</p><p>• Collaborate with marketing and operations teams to maintain and update forms, applications, and communication materials.</p><p>• Ensure timely and accurate processing of client transactions within strict monthly and quarterly deadlines.</p><p>• Provide guidance on account-related concerns such as asset transfers, registration updates, and tax form availability.</p><p>• Assist in resolving client issues efficiently while maintaining high standards of service.</p><p>• Support the implementation and improvement of workflow processes to enhance operational effectiveness.</p>
We are looking for an experienced Customer Service Representative to join our team in Woodbury, New York. In this long-term contract position, you will play a key role in ensuring customer satisfaction by managing orders, coordinating shipments, and resolving inquiries with professionalism. This is an excellent opportunity for someone with strong organizational skills and a customer-focused mindset.<br><br>Responsibilities:<br>• Accurately enter customer orders into NetSuite and spreadsheets, ensuring all details such as quantities, pricing, and sales representatives are correct.<br>• Coordinate special delivery requirements with production and shipping teams to meet customer expectations.<br>• Arrange weekly shipments by obtaining freight quotes and selecting the most cost-effective carriers.<br>• Communicate effectively with internal sales and production teams to address order adjustments and updates.<br>• Monitor pending orders, track shipments, and collect necessary documentation for invoicing purposes.<br>• Gain a comprehensive understanding of products to offer suitable substitutions for back-ordered items.<br>• Address and resolve customer inquiries and issues promptly, escalating complex matters to the appropriate team members.<br>• Set up new customer accounts in NetSuite, ensuring accuracy and completeness of information.
<p>We’re looking for a reliable and customer-focused Assistant Property Manager to help oversee daily operations at one of our residential communities. This role is ideal for someone who thrives in a fast-paced environment, enjoys working with people, and has a strong eye for detail.</p><p>What You’ll Do:</p><ul><li>Support Leasing Activities:</li><li>Assist with showing units, processing applications, and preparing lease agreements. Help maintain high occupancy rates through excellent customer service and follow-up.</li><li>Resident Relations:</li><li>Serve as a point of contact for residents, addressing questions, concerns, and service requests with professionalism and care.</li><li>Maintenance Coordination:</li><li>Submit and track work orders, follow up with vendors, and ensure timely resolution of maintenance issues. Conduct property inspections to uphold quality standards.</li><li>Administrative Support:</li><li>Maintain accurate resident files and property records. Assist with rent collection, invoice processing, and budget tracking.</li><li>Marketing & Events:</li><li>Help promote available units through online listings and community outreach. Support resident engagement by coordinating events and communications.</li><li>Compliance & Reporting:</li><li>Ensure adherence to company policies and housing regulations. Assist with preparing reports on occupancy, financials, and property performance.</li></ul><p><br></p>
We are looking for a dedicated Bilingual Spanish/English Loyalty Services Representative to join our team in Jersey City, New Jersey. As part of this long-term contract position, you will play a key role in providing exceptional service to policyholders and customers. This role involves handling inbound and outbound calls, addressing inquiries, resolving issues, and supporting retention efforts.<br><br>Responsibilities:<br>• Respond to customer inquiries and service requests via inbound and outbound calls, ensuring timely and accurate resolutions.<br>• Assist policyholders in understanding the benefits of their insurance products to support retention and minimize cancellations.<br>• Handle the collection of both current and overdue premiums, ensuring compliance with company standards.<br>• Manage various call domains, including claims intake, policy administration, billing, and agent support, as needed.<br>• Enter and maintain accurate data across multiple applications while adhering to established procedures.<br>• Provide clear guidance and set expectations for policyholders regarding their insurance policies.<br>• Consistently meet or exceed departmental performance metrics, such as call quality, average handle time, and other KPIs.<br>• Collaborate with leadership to support process improvements and share feedback for enhancing customer service.<br>• Demonstrate the organization’s values and traits while performing duties and addressing customer needs.<br>• Adapt to various shifts and schedules as required to meet operational demands.
We are looking for a dedicated Customer Experience Specialist to join our team in Elmwood Park, New Jersey. In this long-term contract role, you will play a vital part in enhancing customer satisfaction and operational efficiency. This position offers an exciting opportunity to contribute to the success of our organization through data management, reporting, and collaboration.<br><br>Responsibilities:<br>• Maintain and update organizational systems to ensure accurate and reliable data within the database.<br>• Support the Client Experience team throughout the entire life cycle of work orders, including creation, management, and post-service activities.<br>• Partner with Field Team Leads to monitor work orders in their post-service phase, aiming to streamline the resolution process.<br>• Create and analyze detailed reports to uncover trends in customer behavior, feedback, sales performance, and operational metrics.<br>• Utilize findings from reports to identify areas for improvement and recommend actionable strategies.<br>• Facilitate effective communication via email correspondence to address client inquiries and concerns.<br>• Manage and oversee CRM activities, ensuring data integrity and streamlined workflows.<br>• Provide administrative assistance to support team operations and improve overall efficiency.<br>• Leverage Microsoft Excel to organize, analyze, and present data effectively.
<p>Our client, a multiservice midsized firm in NYC is seeking to add a Legal Secretary (floater and CLE responsibilities) to their firm. </p><p><br></p><p>works closely with attorneys to understand their specific needs.</p><p>• collaborates with and mutually supports the secretarial team.</p><p>• is flexible and able to “wear different hats.”</p><p>• is responsive and communicative.</p><p>• can juggle various tasks simultaneously, efficiently and accurately.</p><p>• has excellent attention to detail.</p><p>• is confident and professional.</p><p>• will be a highly motivated team player.</p><p>• is eager to learn and share their own knowledge and experience.</p><p>• wants to be part of a collaborative team</p><p>• enjoys working with internal / external clients that they support.</p><p>• can positively contribute to the professional and collegial environment in which they work.</p><p>• strives to develop their professional skills and advance their own career.</p><p>• fosters an inclusive and diverse environment in which unique characteristics are valued.</p><p><br></p><p><br></p><p>Support various attorneys, most of whom are self-sufficient.</p><p> Support Secretarial Team with special requests, as needed.</p><p> Time Entries / Billing.</p><p> Routine word processing editing and formatting.</p><p> Expense reporting.</p><p> Actively support the Word Processing / Secretarial team.</p><p> Assist attorneys with infrequent travel arrangements.</p><p><br></p><p><br></p><p>Maintain CE Manager, the firm's MCLE tracking system, including data entry, profile maintenance,</p><p>course creation, and reporting.</p><p> Maintain attendance records for all CLE programs.</p><p> Monitor attorneys’ compliance in all states, as appropriate.</p><p> Coordinate year-end reporting requirements.</p><p> Coordinate National Academy of Continuing Legal Education (NACLE) membership.</p><p> Support the Business Development team with CLE event requirements.</p><p> Assist with firm’s accredited provider status in multiple states, including NY, NJ, PA.</p><p> Keep abreast of CLE regulatory requirements, rules, and procedures.</p><p> Maintain CLE mailbox.</p><p><br></p>
We are looking for a meticulous Consumer Processor to join our team in Woodbridge, New Jersey. In this role, you will contribute to various administrative tasks and ensure the smooth processing of consumer applications. This is a long-term contract position offering an opportunity to work in a hybrid environment after completing initial training.<br><br>Responsibilities:<br>• Conduct thorough reviews of applications and credit reports to ensure accuracy and identify potential issues.<br>• Coordinate the ordering of appraisals, property searches, title policies, employment verifications, and tax transcripts.<br>• Establish and maintain effective relationships with mortgage representatives, branch staff, and department colleagues.<br>• Assist management with assigned tasks and special projects as needed.<br>• Utilize computer systems, including Encompass and Excel, to manage and track processing activities.<br>• Provide exceptional customer service and communication to ensure client satisfaction.<br>• Support team collaboration by sharing insights and assisting colleagues when required.<br>• Monitor and adhere to compliance standards and organizational guidelines throughout all processes.
