We are looking for an experienced Customer Success Manager to oversee the successful integration and use of our AI-powered delivery platform. In this role, you will guide customers through onboarding, implementation, and optimization processes while acting as a trusted advisor to ensure they achieve measurable business outcomes. You will collaborate closely with cross-functional teams to enhance workflows, address challenges, and drive customer satisfaction.<br><br>Responsibilities:<br>• Facilitate onboarding sessions to help customers configure the platform within their existing systems and workflows.<br>• Provide guidance on AI copilot setup and workflow optimization to ensure seamless implementation.<br>• Develop personalized rollout strategies tailored to each customer’s needs and team structures.<br>• Deliver training sessions to familiarize users with AI-driven tools, including automated requirements capture and real-time synchronization.<br>• Assist customers in integrating the platform with their internal systems and historical data sources.<br>• Build and nurture strong relationships with solution engineers, system integrators, and services teams focused on quality and detail.<br>• Advocate for customer feedback to influence product enhancements and roadmap development.<br>• Diagnose and resolve technical or process-related issues, collaborating with engineering teams as necessary.<br>• Monitor adoption metrics and recommend workflow improvements or new features to maximize customer success.<br>• Create detailed success plans, quarterly business reviews, and actionable insights to drive retention and account growth.

• 3–7+ years of experience in Customer Success, Solutions Engineering, detail-oriented services, or related fields.<br>• Solid understanding of software implementation processes, including SOWs, BRDs, and design documentation.<br>• Proficiency in working with AI-driven platforms or enterprise SaaS tools.<br>• Strong communication skills with the ability to engage both technical and business audiences effectively.<br>• Capability to translate customer challenges into actionable workflows and solutions.<br>• Experience with system integration, pre-sales engineering, or consulting is preferred.<br>• Familiarity with tools like Salesforce, NetSuite, Jira, or other enterprise implementation platforms.<br>• Knowledge of Agile methodologies, backlog grooming, and bug tracking processes.

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