<p>Robert Half's Legal Practice is partnered with a top large law firm in downtown Minneapolis, MN looking for a detail-oriented Legal Assistant to support busy Litigation Attorneys. Bring your strong communications skills, an ability to anticipate and strong technology skills to this great law firm!</p><p><br></p><p>1 day/week remote after initial training. 4 days on-site in downtown Minneapolis.</p><p><br></p><p>The responsibilities for this position will include, but are not limited to:</p><p><br></p><ul><li>Prepare correspondence, documents, and agreements, including document comparisons and conversions, manipulation of pdf documents, editing and scanning.</li><li>Electronically file litigation pleadings and other documents with state, federal and appellate courts, both locally and nationally.</li><li>Handle docketing of court scheduling orders, briefing schedules and other court mandated conferences, dates, and other litigation requirements.</li><li>Maintain electronic client files, including electronic pleadings and indices, as well as original pleadings and client documents.</li><li>Review, edit and finalize attorney and paralegal time entries and manage client invoices.</li><li>Provide general legal administrative support, including calendar management, scheduling and arranging attorney and client meetings, conferences and depositions, responding to and handling routine correspondence and making reservations/appointments.</li><li>Provide quality, responsive customer service to clients, attorneys, and co-workers.</li><li>Dependable, accountable, and consistently demonstrating a strong work ethic with a professional demeanor in all interactions.</li><li>Strong interpersonal relationships and ability to interact with all levels of the organization.</li><li>Ability to work well under pressure with deadlines – possess a sense of urgency.</li><li>Ability to work in a fast-paced environment with a variety of personalities and work styles.</li><li>Ability to be flexible in schedule and adaptable to constant change.</li><li>Ability to effectively handle multiple tasks and frequent interruptions.</li><li>Job duties may require time over 37.50 hours per week.</li></ul><p><br></p>
<p><strong>Estimator & Project Coordinator | $75-110K Base Salary + Eligible for Commission | Full Benefits Package </strong></p><p><br></p><p>We are looking for an experienced Estimator to manage bids and support construction projects from start to finish. This role involves close coordination with clients, suppliers, and internal teams to ensure accuracy in pricing, clarity in scope, and excellence in delivery. Experience interpreting architectural drawings and preparing competitive estimates is essential, as is the ability to maintain positive client relationships throughout the project lifecycle.</p><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Prepare accurate estimates for projects, reviewing architectural plans, specifications, and bid requests to scope materials and costs effectively.</li><li>Analyze past projects, product costs, manufacturer pricing, and competitive market data to determine pricing strategies and maintain price holds for long-term bids.</li><li>Provide complete, detailed estimates with clear documentation of discrepancies, qualifications, or substitution opportunities.</li><li>Communicate with clients on bid requests, job follow-up, market insights, and collaborative business growth opportunities.</li><li>Submit bids on schedule and conduct timely follow-up, gathering job tracking intelligence to support future pricing and strategy.</li><li>Project coordinate material procurement and delivery, managing timelines and ensuring consistent client communication throughout project execution.</li><li>Track and analyze metrics related to estimating, sales volume, and gross margin to drive profitability.</li><li>Build and maintain strong client relationships through proactive engagement, regular account visits, and strategic touchpoints.</li><li>Participate in business development initiatives; role eligible for commission based on sales and project growth.</li></ul>
<p>Client Service Associate</p><p>Are you passionate about delivering outstanding customer service in the financial services industry? We are seeking a Client Service/Account Management Associate to provide efficient support to clients, advisors, and external parties while ensuring high client satisfaction.</p><p>Key Responsibilities</p><p>· Enter and maintain accurate client information in firms systems.</p><p>· Review new business, renewals, and endorsements for accuracy.</p><p>· Respond to client inquiries promptly and professionally.</p><p>· Assist with rating new business and providing marketing recommendations.</p><p>· Prepare proposals to help clients understand their options.</p><p>· Follow up on outstanding items and manage open activities.</p><p>· Identify cross-selling and up-sale opportunities.</p><p>· Report and monitor claims, ensuring proper follow-up per procedures.</p><p>· Maintain up-to-date knowledge of policies.</p><p>· Build strong relationships with 3rd parties, producers, and teammates.</p><p>Qualifications</p><p>· Preferred Experience: Client support in financial services with insurance industry experience.</p><p>· Licensing: State insurance license (or willingness to obtain).</p><p>· Technical Skills: Proficiency with systems, Microsoft Office, and data entry.</p><p>· Soft Skills: Strong communication, customer service focus, and organizational abilities.</p><p>This role offers the chance to make a meaningful impact while working in a collaborative, fast-paced environment.</p><p>Ready to Apply? Contact Douglas Rickart at 612-249-0330, connect with him on LinkedIn, or click the application link to get started!</p><p><br></p>
<p>We are looking for a detail-oriented Billing Specialist to join our team on a contract-to-hire basis in Plymouth, Minnesota. This role focuses on ensuring accuracy and efficiency in billing operations within the manufacturing industry. The ideal candidate will thrive in a fast-paced environment, demonstrating strong organizational skills and the ability to work collaboratively.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and issue accurate billing statements in a timely manner.</p><p>• Manage billing collections and ensure payments are received according to established deadlines.</p><p>• Utilize computerized billing systems to process invoices and resolve discrepancies.</p><p>• Maintain detailed records of billing activities and transactions.</p><p>• Collaborate with internal teams to streamline billing processes and address client inquiries.</p><p>• Review and verify billing data for completeness and accuracy.</p><p>• Generate reports related to billing operations and present findings to management.</p><p>• Identify and propose improvements to enhance billing efficiency.</p><p>• Respond to customer questions and concerns regarding invoices and payments.</p><p>• Ensure compliance with company policies and industry regulations in all billing operations.</p>
We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Saint Paul, Minnesota. In this role, you will play a key part in ensuring excellent customer experiences by addressing inquiries, resolving issues, and providing support across various platforms. This is an exciting opportunity to contribute to the hospitality industry while utilizing your communication and problem-solving skills.<br><br>Responsibilities:<br>• Handle customer inquiries using a Salesforce-based case management system to ensure timely and accurate resolutions.<br>• Collaborate with internal teams to research and address a wide range of member and audience concerns.<br>• Stay informed about company policies, procedures, and applicable regulations to provide accurate information.<br>• Assist customers in accessing media content through smart speaker platforms such as Google Home, Apple Home Pod, and Amazon Alexa.<br>• Deliver exceptional service through both inbound and outbound calls, ensuring customer satisfaction.<br>• Manage order entries efficiently while maintaining accuracy and thoroughness.<br>• Provide guidance and support to customers navigating technical or content-related challenges.<br>• Maintain clear and precise communication during all interactions.<br>• Work to meet or exceed customer service performance metrics and standards.
<p>Our client is looking for a dedicated and experienced Paralegal to join our dynamic legal team in St. Paul, Minnesota. This role requires expertise in Workers' Compensation law and a strong commitment to providing exceptional support in a fast-paced, collaborative environment. The ideal candidate will excel in managing litigation processes, ensuring accuracy, and meeting critical deadlines.</p><p><br></p><p>Responsibilities:</p><p>• Provide comprehensive support to attorneys throughout all stages of Workers' Compensation litigation.</p><p>• Manage case files, ensuring all documentation is organized and deadlines are consistently met.</p><p>• Conduct legal research and assist with drafting and reviewing legal documents.</p><p>• Coordinate discovery processes, including gathering and organizing evidence and documentation.</p><p>• Prepare for trials by organizing exhibits, summarizing depositions, and assisting with trial logistics.</p><p>• Utilize case management software to track case progress and manage relevant data efficiently.</p><p>• Communicate effectively with clients, attorneys, and other stakeholders to facilitate smooth case handling.</p><p>• Ensure compliance with legal procedures and filing requirements for Workers' Compensation cases.</p><p>• Collaborate with team members to ensure seamless workflow and adherence to best practices.</p><p>• Translate documents or communicate with clients in Spanish, if fluent, to enhance service delivery.</p>
<p>We are looking for an experienced SailPoint Identity Security Cloud Architect to join our team on a contract basis. This role involves collaborating with stakeholders to design and implement security solutions tailored to organizational needs. The position requires 20 hours of work per week for a minimum of three months.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement SailPoint Identity Security Cloud solutions to enhance organizational security.</p><p>• Collaborate with teams to analyze requirements and design effective identity security architectures.</p><p>• Configure and manage firewall technologies, including Cisco ASA and Checkpoint systems.</p><p>• Perform regular assessments to ensure compliance with cybersecurity standards.</p><p>• Troubleshoot and resolve issues related to identity security and access management.</p><p>• Provide technical guidance and expertise on configuration management practices.</p><p>• Document processes and configurations to maintain system integrity.</p><p>• Work closely with stakeholders to ensure successful deployment and integration of security systems.</p><p>• Stay updated on industry trends and emerging technologies in cloud security.</p>
<p>A growing, healthcare organization is searching for a strategic and hands-on Finance Director to help lead its financial operations with precision, insight, and impact. Reporting to the Vice President of Finance, this individual will play a key role in shaping the financial strategy and operational success of a dynamic physician group dedicated to exceptional patient care.</p><p>This opportunity is ideal for a finance professional with a strong Controller background who thrives in both high-level strategy and detailed execution. The role spans the full spectrum of financial management—accounting, payroll, forecasting, revenue cycle oversight, and internal controls—while partnering closely with clinical and operational leaders to drive performance and growth.</p><p>As the organization continues to expand its footprint and services, the Finance Director will:</p><ul><li>Develop and implement long-term financial strategies aligned with clinical and business goals.</li><li>Oversee accounting operations, ensuring accurate reporting, compliance, and audit readiness.</li><li>Lead budgeting, forecasting, and capital planning across multiple sites.</li><li>Collaborate with revenue cycle and operations teams to optimize financial performance and streamline processes.</li><li>Serve as a trusted advisor on new initiatives, from service line expansion to new provider onboarding.</li></ul><p>Beyond technical expertise, this role calls for a leader who inspires trust and excellence—someone who can mentor a skilled finance team, champion process improvements, and foster a culture of accountability and collaboration.</p><p><br></p>
<p>We are looking for a Senior Accountant to join our team in Minneapolis, Minnesota. This role is pivotal in maintaining accurate financial records, analyzing data, and contributing to the overall financial strategy of the organization. If you thrive in a collaborative environment and have a passion for detailed financial work, this opportunity is ideal for advancing your accounting career.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and analyze monthly financial statements to ensure accuracy and compliance.</p><p>• Manage the month-end close process, ensuring all deadlines are met.</p><p>• Review and maintain general ledger accounts, verifying associated transactions.</p><p>• Oversee Accounts Payable and Accounts Receivable operations to ensure efficient workflows.</p><p>• Investigate and resolve discrepancies in financial reports promptly.</p><p>• Record monthly journal entries and reconcile accounts to maintain accurate records.</p><p>• Assist with internal and external audits by providing necessary documentation and support.</p><p>• Contribute to ad hoc financial projects and analyses as needed.</p><p>• Allocate expenditures to appropriate accounts following company policies.</p><p>• Provide coaching and guidance to accounting staff to enhance team performance.</p>
<p>We are looking for a skilled Planning Specialist to manage distribution and fulfillment processes for Animal Nutrition products. In this role, you will ensure that finished goods are delivered to the correct locations efficiently, utilizing forecasts and collaborating with cross-functional teams. This is a long-term contract position based in Shoreview, Minnesota, offering the opportunity to work in a dynamic environment and contribute to supply chain optimization.</p><p><br></p><p>Responsibilities:</p><p>• Oversee distribution and shipping processes for finished goods within the Animal Nutrition feed network.</p><p>• Develop and implement inventory strategies to ensure proper deployment and fulfillment of customer demand.</p><p>• Collaborate with supply chain partners to address inventory discrepancies, such as gaps or overages.</p><p>• Analyze data trends to optimize inventory management and reduce aging stock or shortages.</p><p>• Continuously improve deployment processes to enhance customer satisfaction and fulfillment metrics.</p><p>• Coordinate shipments with transportation teams and vendor partners, managing dry van and rail logistics.</p><p>• Adjust safety stock levels based on business requirements and forecasted demand.</p><p>• Communicate effectively with customer service, warehousing, manufacturing, and planning teams to align supply chain operations.</p><p>• Conduct problem-solving activities to resolve issues in inventory and supply chain coordination.</p><p>• Track and monitor shipments to ensure timely delivery and address potential delays proactively.</p>
We are looking for a Senior AEM Developer to join our team on a contract basis in Minneapolis, Minnesota. This role will involve supporting enterprise-level Adobe Experience Manager (AEM) Cloud Service implementations, ensuring technical integration, and assisting in user acceptance testing. If you thrive in fast-paced environments and excel in debugging, QA, and collaboration, this position offers a great opportunity to contribute to high-stakes projects.<br><br>Responsibilities:<br>• Collaborate with the Senior Systems Architect and Technical Lead to oversee the user acceptance testing phase and ensure successful technical integration.<br>• Provide hands-on support for enterprise-grade Adobe Experience Manager (AEM) Cloud Service implementations, with a focus on Sites.<br>• Assist in reviewing test cases, triaging defects, validating fixes, and coordinating with internal teams and external development partners.<br>• Debug and resolve frontend and backend issues, addressing authoring environment quirks and permissions or configuration challenges.<br>• Act as a liaison between development teams, QA personnel, and business stakeholders to ensure smooth communication and issue resolution.<br>• Utilize strong communication skills to articulate technical issues clearly and escalate or unblock problems promptly.<br>• Support CI/CD pipeline processes and configurations related to AEM Cloud.<br>• Contribute to the configuration and optimization of Dispatcher setups.<br>• Provide input on Agile workflows, Jira processes, and issue tracking mechanisms.<br>• Assist in triaging basic frontend issues involving HTML, CSS, and JavaScript.
<p>We are looking for a highly organized Accounting Clerk to join a team on a contract basis in Stillwater, Minnesota. In this role, you will be responsible for managing both Accounts Receivable (AR) and Accounts Payable (AP) functions, ensuring financial accuracy and efficiency. This position is ideal for someone with strong analytical skills and a commitment to maintaining high standards of attention to detail in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Handle full-cycle Accounts Receivable (AR) tasks, including managing invoices, purchase orders, and payment processing.</p><p>• Conduct 3-way matching to verify the accuracy of payments and resolve discrepancies in collaboration with clients and team members.</p><p>• Accurately post and reconcile cash applications to ensure proper financial reporting.</p><p>• Investigate and address short payments or other payment issues to maintain account integrity.</p><p>• Process purchase orders and invoices, minimizing manual entry where possible.</p><p>• Research and resolve remittance discrepancies to guarantee timely payment processing.</p><p>• Maintain thorough documentation of Accounts Payable (AP) transactions in compliance with company policies.</p><p>• Assist with monthly closing activities for both AR and AP functions.</p><p>• Communicate effectively with vendors, clients, and internal teams to resolve outstanding financial issues.</p><p>• Uphold confidentiality and a high level of attention to detail in all financial operations.</p><p><br></p><p>*Please note that all candidates are required to provide 2 recent supervisor or manager references in order to be considered for employment.</p><p> </p><p>Please submit your resume and call 651-293-3973 for review and consideration.</p>
We are looking for a skilled Staff Accountant to join our team on a contract basis in Minneapolis, Minnesota. In this role, you will handle essential accounting functions such as preparing journal entries, reconciling accounts, and managing fixed assets. This position offers an opportunity to contribute to month-end and year-end closings while ensuring financial accuracy and compliance.<br><br>Responsibilities:<br>• Prepare journal entries and reconcile accounts to support accurate financial reporting.<br>• Manage monthly and year-end closings, ensuring timely completion of all tasks.<br>• Conduct detailed bank reconciliations and general ledger reviews.<br>• Maintain and update the fixed asset ledger, including depreciation schedules and reconciliations.<br>• Complete balance sheet and income statement analyses to provide insights for management reporting.<br>• Assist with financial close processes, including preparation of monthly and quarterly reports.<br>• Perform comprehensive month-end balance sheet account reconciliations.<br>• Ensure compliance with accounting standards and meet critical deadlines.
We are looking for a dedicated Paralegal to join our team in Woodbury, Minnesota. This role is focused on managing product liability claims for EcoWater North America, ensuring efficient handling and resolution of cases while minimizing legal risks. As part of a long-term contract position, you will collaborate with internal teams and external partners to deliver effective solutions and maintain compliance standards.<br><br>Responsibilities:<br>• Oversee the entire lifecycle of product liability claims, from initial intake to resolution.<br>• Conduct thorough investigations by gathering and analyzing evidence, including documentation such as warranties and product specifications.<br>• Prioritize claims based on their severity, financial exposure, and customer impact.<br>• Collaborate with internal teams, including legal counsel, quality assurance, and product development, to determine the root causes of issues and establish appropriate resolutions.<br>• Negotiate settlements with external legal counsel and insurers to minimize financial and reputational risks.<br>• Maintain clear and timely communication with claimants, dealers, field teams, and leadership regarding claim statuses and resolution processes.<br>• Ensure accurate documentation of claims and resolutions in compliance with regulatory standards.<br>• Generate periodic reports to identify trends in product liability claims and support financial reporting.<br>• Work closely with internal stakeholders to align compliance and risk mitigation strategies.<br>• Serve as a liaison with external legal counsel, insurers, and regulatory bodies regarding claims and compliance matters.
<p>We are looking for a skilled IT Security Analyst contract basis in Minneapolis, Minnesota. In this role, you will play a key part in ensuring the organization’s compliance with privacy regulations and safeguarding sensitive information. This position involves conducting investigations, providing guidance on privacy issues, and assisting in the development of compliance programs.</p><p><br></p><p>Responsibilities:</p><p>• Assist in designing, implementing, and maintaining an effective information privacy program to ensure regulatory compliance.</p><p>• Conduct thorough investigations of privacy inquiries and complaints, including breach analyses and audits of electronic health records.</p><p>• Collaborate with department leaders to enforce corrective actions consistently for privacy violations.</p><p>• Manage breach notification processes and ensure timely completion of required activities.</p><p>• Provide expert consultation and respond to queries from team members regarding privacy compliance matters.</p><p>• Maintain detailed records of investigations and outcomes within the designated incident management system.</p><p>• Develop and deliver privacy training programs, including creating awareness materials and conducting presentations.</p><p>• Draft, update, and maintain organizational policies and procedures related to information privacy and data practices compliance.</p><p>• Support IT in creating privacy audit tools and generating investigation reports.</p><p>• Perform privacy risk assessments and contribute to the development of strategies to mitigate identified risks.</p>
We are looking for a skilled Legal Assistant to support transactional legal matters in a detail-oriented services environment. This role requires meticulous attention to detail, strong organizational skills, and the ability to work collaboratively with attorneys and other team members. The ideal candidate will have extensive experience with closing packages and digital document management systems.<br><br>Responsibilities:<br>• Prepare and organize closing packages for various transactions, ensuring all documentation is accurate and complete.<br>• Manage electronic documents and workflows using tools such as DocuSign to facilitate efficient processing.<br>• Coordinate with attorneys and clients to finalize transaction-related paperwork and address any outstanding requirements.<br>• Maintain detailed and organized records of all legal documents and correspondence.<br>• Conduct preliminary reviews of legal documents to ensure compliance with applicable standards and regulations.<br>• Assist in drafting, editing, and proofreading legal documentation as needed.<br>• Communicate effectively with internal teams and external parties to ensure deadlines are met.<br>• Provide administrative support, including scheduling meetings, managing calendars, and handling correspondence.<br>• Stay updated on best practices and relevant legal procedures to enhance productivity.<br>• Ensure confidentiality and secure handling of sensitive legal information.
<p>We are seeking a <strong>Legal Assistant</strong> to join a Tax, Trusts & Estates team in Minneapolis. This is an excellent opportunity to provide high-level administrative support in a dynamic, client-focused environment. If you thrive in a fast-paced setting, have strong organizational skills, and enjoy delivering exceptional service, we’d love to hear from you.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide comprehensive administrative support to attorneys and paralegals.</li><li>Serve as a liaison for clients, ensuring excellent communication and service.</li><li>Manage client/matter openings, including conflicts checks and engagement letters.</li><li>Maintain attorneys’ calendars, anticipate deadlines, and implement follow-up procedures.</li><li>Draft, edit, and proofread legal documents.</li><li>Enter and review attorney time entries for accuracy and compliance.</li><li>Assist with billing processes, including proforma review and invoice distribution.</li><li>Organize and maintain client files (electronic and hard copy).</li><li>Handle incoming/outgoing mail and process reimbursement/vendor requests.</li><li>Coordinate meetings, travel arrangements, and CLE registrations.</li><li>Delegate tasks to administrative assistants as needed.</li><li>Deliver a high level of customer service to attorneys and clients.</li></ul><p><br></p>
<p>Robert Half's Legal Practice is excited to partner with a top law firm based in the Twin Cities MN. The firm is seeking an experienced Plaintiff side <strong>Personal Injury Attorney</strong> to help lead the <strong>Personal Injury Practice</strong>.</p><p><br></p><p>Bring your passion for supporting injured Minnesotans, legal acumen, and strong work ethic to a firm where you will make a big impact! </p><p><br></p><p>The firm is collegial, entrepreneurial and prides itself on providing exceptional client service.</p>
We are looking for an experienced Data Governance Lead to join our team in Minneapolis, Minnesota. In this pivotal role, you will oversee the implementation and enforcement of data governance policies, ensuring the integrity, security, and compliance of data assets. With a blend of leadership and technical expertise, you will drive initiatives that enhance data quality and optimize governance frameworks.<br><br>Responsibilities:<br>• Oversee and maintain data catalog, metadata management, data quality, and lineage tools to support governance objectives.<br>• Collaborate with data owners and technical teams to identify and resolve issues related to data quality and integrity.<br>• Implement role-based access control policies across data platforms, ensuring compliance with privacy regulations and organizational standards.<br>• Evaluate emerging tools and technologies to enhance the efficiency and impact of the data governance program.<br>• Establish and monitor key performance indicators (KPIs) to measure program effectiveness and identify areas for improvement.<br>• Lead efforts to ensure data remediation processes are aligned with organizational goals and compliance requirements.<br>• Provide technical expertise in managing data platforms, including data lakes, warehouses, and databases.<br>• Develop and enforce standards for data privacy, security, and accessibility across all data assets.<br>• Guide the organization in aligning data governance initiatives with enterprise risk and IT risk management strategies.
<p>We’re looking for an IT Support Analyst to join the team.</p><p><br></p><p>• Be the go-to person for end-user support—troubleshoot issues, deploy software, and keep systems running smoothly</p><p>• Manage desktops, laptops, and mobile devices</p><p>• Handle onboarding and offboarding for IT services</p><p>• Solve incidents quickly and improve processes along the way</p><p>• Assist with IT projects, including hardware/software rollouts</p><p>• Keep inventory and documentation organized</p><p><br></p><p>Interested candidates should contact Sally Lander at 612.249.0254 or sally.lander@roberthalf.(com.)</p>
We are looking for an experienced NetSuite Developer to join our team in Minneapolis, Minnesota. As a critical contributor, you will help enhance, integrate, and maintain the NetSuite platform, ensuring it aligns with evolving business demands. This is a Contract to permanent position, offering the chance to collaborate with cross-functional teams and play a key role in optimizing workflows and delivering valuable insights.<br><br>Responsibilities:<br>• Customize and configure NetSuite modules to improve business operations, including scripting, form creation, and workflows.<br>• Develop and maintain integrations between NetSuite and external applications using SuiteScript and middleware tools.<br>• Design and manage dashboards, reports, and saved searches to support data-driven decision-making.<br>• Identify and resolve technical issues to ensure the reliability and efficiency of the NetSuite platform.<br>• Work closely with various teams to collect requirements and transform them into scalable technical solutions.<br>• Provide ongoing support and training to users to maximize the utilization of NetSuite features.<br>• Implement and manage system security by configuring roles, permissions, and compliance protocols.<br>• Conduct regular testing and apply updates to maintain system performance and compatibility.<br>• Suggest and implement improvements to enhance system functionality and scalability.
<p>We are looking for an experienced Customer Service Supervisor to join our client. In this role, you will oversee daily customer service operations, ensuring exceptional support and satisfaction for our clients. This is a long-term contract to hire position ideal for individuals passionate about leadership and customer-focused solutions. Responsibilities:</p><ul><li>Supervise and guide the customer service team to deliver outstanding support and meet performance goals.</li><li>Monitor daily operations, including inbound call handling and resolution of customer inquiries.</li><li>Oversee billing processes and cash activity to ensure accuracy and efficiency.</li><li>Utilize CRM systems and tools to manage customer interactions and maintain detailed records.</li><li>Coordinate with team members to audit service activities and implement quality improvements.</li><li>Develop and track key performance metrics to enhance team productivity and customer satisfaction.</li><li>Provide training and mentorship to team members, fostering growth and development with attention to detail.</li><li>Collaborate with other departments to address customer needs and drive service enhancements.</li><li>Ensure compliance with company policies and industry standards in all customer service activities.</li></ul>
