<p>This long-term contract position is ideal for a detail-oriented individual who excels in managing customer accounts, coordinating workflows, and fostering resolution for customer inquiries. The role requires exceptional organizational skills and the ability to collaborate with stakeholders to deliver high-quality service.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the management of customer accounts, ensuring accurate and timely handling of requests and complaints.</p><p>• Coordinate and prioritize daily tasks for the account management team to meet service level objectives.</p><p>• Monitor departmental metrics and workflow indicators, reporting on transaction volumes and progress.</p><p>• Prepare detailed reports and dashboards to provide insights into team performance and operational efficiency.</p><p>• Collaborate with vendors, stakeholders, and management to resolve complex customer issues effectively.</p><p>• Recommend improvements to business processes, metrics tracking, and team training programs.</p><p>• Handle escalated customer calls, billing inquiries, and claims resolution with professionalism.</p><p>• Support team operations by assisting with enrollment, invoicing, fulfillment, and other related tasks.</p><p>• Ensure compliance with organizational procedures while delivering exceptional customer support.</p>
<p>We are looking for a dedicated Customer Service Representative to join our team in the Metuchen, New Jersey area. In this role, you will act as a knowledgeable resource for customers, providing expert support and solutions related to our products and services. This position offers an opportunity to engage with customers and contribute to the ongoing success of our company.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical support and resolve product-related issues, including warranty claims and return authorization processes.</p><p>• Identify opportunities for additional revenue through upselling and promotional marketing initiatives.</p><p>• Utilize multiple software platforms, such as Navision and ZenDesk, to manage order entry and document customer interactions.</p><p>• Maintain organized records and documentation in compliance with company procedures.</p><p>• Collaborate with shipping and production teams to ensure timely delivery of products.</p><p>• Support the Customer Service Manager by creating written materials, responses, and knowledge-based documentation as needed.</p><p>• Handle customer interactions with professionalism and maintain positive relationships with coworkers.</p><p>• Offer suggestions to enhance departmental processes and improve overall efficiency.</p>
<p>We are looking for a dedicated Customer Service Representative to join our team in the Metuchen, New Jersey. In this role, you will serve as the primary point of contact for customers, ensuring their inquiries are resolved efficiently and with attention to detail. If you thrive in a fast-paced environment and enjoy building relationships while solving problems, this position is perfect for you.</p><p><br></p><p>Responsibilities:</p><p>• Resolve customer inquiries by troubleshooting product issues and processing warranty claims and return authorizations.</p><p>• Identify opportunities to boost revenue through up-selling and promoting marketing campaigns.</p><p>• Utilize various software platforms, including Navision and ZenDesk, for order entry and customer documentation.</p><p>• Maintain accurate records and documentation in compliance with company procedures.</p><p>• Coordinate with shipping and production teams to ensure timely delivery of products.</p><p>• Assist the Customer Service Manager by preparing written documentation and knowledge-based materials.</p><p>• Maintain a focused and attentive demeanor during interactions with customers and team members.</p><p>• Provide constructive suggestions to improve department processes and efficiency.</p>
<p>We are looking for a success-driven Customer Service Representative to join our team in the Metuchen, New Jersey area. In this role, you will act as the primary point of contact for customer inquiries and technical support, ensuring a seamless experience for clients. This position provides an excellent opportunity to grow within the Marketing/PR industry while working with a dynamic and dedicated team.</p><p><br></p><p>Responsibilities:</p><p>• Address customer inquiries and resolve product-related issues, including warranty claims and return authorizations.</p><p>• Identify opportunities to drive additional revenue through upselling and promotional initiatives.</p><p>• Utilize various software platforms, such as Navision and ZenDesk, to manage order entries and maintain customer records.</p><p>• Ensure accurate documentation and organization of records as per company protocols.</p><p>• Coordinate with shipping and production teams to ensure timely and efficient delivery of products.</p><p>• Assist the Customer Service Manager with drafting written resources and response materials.</p><p>• Maintain professionalism and a positive attitude during customer and team interactions.</p><p>• Propose ideas to improve departmental processes and enhance customer experience.</p>
We are looking for a dedicated Customer Service Representative to join our team in Little Ferry, New Jersey. In this contract role, you will play a crucial part in providing exceptional support to our clients while ensuring seamless coordination across departments. This position offers an excellent opportunity to contribute to the aerospace industry while honing your customer service and administrative skills.<br><br>Responsibilities:<br>• Foster a welcoming and detail-oriented environment for clients conducting business.<br>• Coordinate communications between departments to ensure timely delivery of spare parts.<br>• Process customer requests for quotes and convert them into sales orders as needed.<br>• Investigate and resolve customer concerns by utilizing organizational resources.<br>• Provide clients with updates on shipping details and follow up as required.<br>• Maintain and update customer interactions and records within the Siebel database.<br>• Generate and process reports as assigned.<br>• Assist clients in obtaining details about services offered by other departments or external vendors.<br>• Perform administrative tasks assigned by management to support business operations.<br>• Take on additional duties as needed to meet organizational goals.
We are looking for a dedicated Customer Service Representative to join our team in Somerset, New Jersey. In this long-term contract role, you will be responsible for delivering exceptional support to both internal and external customers, ensuring smooth order processing and fulfillment. If you excel in communication, organization, and problem-solving, this position offers a fantastic opportunity to make a meaningful impact.<br><br>Responsibilities:<br>• Respond promptly to customer inquiries via phone, email, or other communication channels.<br>• Process customer orders accurately, ensuring all details are captured and addressed.<br>• Handle account management tasks, including updating customer information and resolving discrepancies.<br>• Act as a liaison between customers and internal teams to ensure timely order fulfillment.<br>• Address and resolve customer issues, providing solutions and maintaining satisfaction.<br>• Maintain detailed records of customer interactions and transactions using Excel and other tools.<br>• Collaborate with team members to improve processes and enhance service delivery.<br>• Utilize Outlook and Word to manage communications and documentation effectively.<br>• Monitor and follow up on order statuses to ensure timely delivery.<br>• Stay updated on company policies and procedures to provide accurate information to customers.
We are looking for an experienced Project Manager to lead application development initiatives in Fort Washington, Pennsylvania. This long-term contract position offers an exciting opportunity to oversee key projects while ensuring efficient planning, execution, and delivery. The ideal candidate will excel in managing diverse teams, maintaining customer satisfaction, and driving stakeholder engagement.<br><br>Responsibilities:<br>• Manage application development projects from initiation to completion, ensuring alignment with business objectives.<br>• Collaborate with stakeholders to define project scope, timelines, and deliverables.<br>• Oversee budgeting and forecasting processes to ensure projects remain within financial constraints.<br>• Utilize cloud technologies and monitoring tools to track project progress and quality.<br>• Develop and maintain project documentation, policies, and procedures to support operational excellence.<br>• Lead cross-functional teams, providing guidance and supervision to achieve project milestones.<br>• Conduct regular presentations to communicate project updates and benefits to stakeholders.<br>• Implement effective procurement strategies to ensure timely delivery of resources.<br>• Monitor customer satisfaction and address concerns to maintain strong client relationships.<br>• Drive continuous improvement by evaluating project outcomes and refining processes.
We are looking for a dedicated Customer Service Associate to join our team in Jersey City, New Jersey. In this role, you will play a key part in ensuring exceptional customer experiences by addressing inquiries, resolving issues, and fostering positive client relationships. This is a long-term contract position, offering an excellent opportunity to grow within the gambling industry.<br><br>Responsibilities:<br>• Respond to customer inquiries promptly through various communication channels, such as phone, email, and chat.<br>• Resolve customer complaints effectively while maintaining a detail-oriented and empathetic demeanor.<br>• Utilize CRM systems to manage customer data and track interactions for seamless service.<br>• Build and nurture strong client relationships to enhance customer satisfaction and loyalty.<br>• Collaborate with internal teams to address complex issues and ensure timely resolution.<br>• Provide detailed information about products and services, ensuring customers are well-informed.<br>• Monitor and analyze customer feedback to identify areas for service improvement.<br>• Maintain accurate records of customer interactions and ensure compliance with company policies.<br>• Assist in creating and implementing strategies to improve overall customer experience.<br>• Stay updated on industry trends to deliver informed and relevant support.
<p>We are looking for a dedicated Customer Service Representative to join a team in the Wall, New Jersey area. In this contract role, you will play a vital part in ensuring smooth communication between our customers, sales teams, and operations. If you thrive in a dynamic environment and enjoy wearing multiple hats, this position offers an excellent opportunity to contribute to a growing organization.</p><p><br></p><p>Responsibilities:</p><p>• Process customer orders with accuracy and efficiency, including extensive data entry and order tracking.</p><p>• Communicate with sales representatives to provide timely updates on product delivery timelines and supply chain status.</p><p>• Respond to customer inquiries via inbound and outbound calls, ensuring a high level of service and professionalism.</p><p>• Collaborate closely with sales and operations teams to address customer needs and resolve issues.</p><p>• Utilize logistics software, including training on NetSuite Softdeon, to manage order processing and tracking.</p><p>• Assist end users and direct customers, ensuring their product-related questions and concerns are resolved effectively.</p><p>• Maintain detailed records of customer interactions and order statuses for seamless communication.</p><p>• Proactively identify and ask the right questions to ensure clarity and efficiency in all customer interactions.</p><p>• Support ongoing improvements in customer service processes to enhance overall satisfaction.</p>
We are looking for a dedicated Customer Service Representative to join our team on a contract basis in New York, New York. In this role, you will handle inbound and outbound calls, assist with order entry, and deliver exceptional service to our customers. If you excel in a call center environment and thrive on building positive customer relationships, we encourage you to apply.<br><br>Responsibilities:<br>• Respond promptly to inbound customer inquiries via phone, ensuring a positive and attentive experience.<br>• Make outbound calls to address customer concerns and follow up on service requests.<br>• Accurately input customer orders and data into the system, maintaining high attention to detail.<br>• Resolve customer issues and complaints with empathy and efficiency.<br>• Collaborate with team members to ensure seamless service delivery and resolution of complex cases.<br>• Provide customers with detailed information about products, services, and company policies.<br>• Maintain up-to-date knowledge of company offerings to address customer inquiries effectively.<br>• Log and track customer interactions to ensure accurate documentation and reporting.<br>• Adhere to established call center protocols and performance standards.<br>• Identify opportunities to improve customer satisfaction and suggest process enhancements.
We are looking for a dedicated Customer Service Representative to join our team in Brooklyn, New York. In this long-term contract position, you will play a vital role in providing exceptional support to clients while maintaining a high standard of professionalism. This is an excellent opportunity to contribute to a nonprofit organization dedicated to making a meaningful impact.<br><br>Responsibilities:<br>• Respond to customer inquiries via phone, email, or in person with clarity and professionalism.<br>• Resolve customer issues efficiently, ensuring satisfaction and timely follow-up.<br>• Maintain accurate records of interactions and transactions using internal systems.<br>• Collaborate with team members to improve processes and enhance the customer experience.<br>• Provide detailed information about services, policies, and procedures to clients.<br>• Handle escalated issues with tact and ensure they are resolved appropriately.<br>• Assist in the preparation of reports and data analysis as required.<br>• Stay updated on organizational changes and services to provide accurate information.<br>• Use Office tools to manage documentation and communication effectively.
We are looking for a dedicated Customer Experience Specialist to join our team in Lyndhurst, New Jersey. In this role, you will handle customer interactions to ensure satisfaction and seamless service across various communication channels. This is a long-term contract position that requires a proactive approach to resolving inquiries and managing orders effectively.<br><br>Responsibilities:<br>• Process customer orders with accuracy and efficiency, ensuring timely fulfillment.<br>• Conduct thorough research on purchase requests, providing updates on shipping details as needed.<br>• Assist customers with returns and address quality concerns to maintain high satisfaction levels.<br>• Respond to inbound calls and emails, delivering exceptional service and resolving inquiries promptly.<br>• Collaborate with team members to improve customer experience and streamline processes.<br>• Maintain detailed records of customer interactions and transactions for future reference.<br>• Adapt to flexible scheduling, including evenings and weekends, to meet customer needs.<br>• Work on-site to provide hands-on support and ensure seamless communication with other departments.
We are looking for a dynamic Creative Client Services Manager to lead and coordinate creative projects in a fast-paced environment. This role requires a strong background in graphic design, exceptional organizational skills, and a proven ability to manage client relationships effectively. Join our team in Princeton, New Jersey, to oversee innovative projects and ensure creative excellence.<br><br>Responsibilities:<br>• Oversee the planning and execution of creative projects, ensuring they meet client expectations and deadlines.<br>• Collaborate with clients to understand their vision and provide tailored design solutions.<br>• Manage a team of designers and ensure their work aligns with project goals and brand standards.<br>• Utilize Adobe Creative Cloud tools to produce high-quality graphic designs.<br>• Coordinate with cross-functional teams to streamline workflows and enhance productivity.<br>• Provide constructive feedback to drive continuous improvement in creative outputs.<br>• Monitor project progress and address any issues to ensure timely delivery.<br>• Maintain up-to-date knowledge of industry trends and incorporate them into creative strategies.<br>• Develop and maintain strong client relationships through consistent communication and support.<br>• Ensure all designs comply with brand guidelines and creative objectives.
Robert Half is assisting a healthcare organization in seeking a highly organized and detail-oriented ED Registrar for a long-term temporary assignment. The successful candidate will serve as the primary point of contact for patients, visitors, and medical staff in the emergency room, providing exemplary customer service while ensuring accurate recording and management of patient information.<br><br>The schedule for this position is:<br>Wk1 Sun, Tue, Wed, Th, Fr 4.30p-1a<br>Wk 2 Mon, Tue, Th, Fri, Sat, 4.30p-1a<br><br><br><br>Key Responsibilities:<br><br>Patient Registration: Collect, verify, and record patient information at registration to ensure all data is accurately documented in the system <br>Insurance Verification: Confirm patient insurance coverage and enter details into the system, ensuring compliance with policies and procedures <br>Customer Service: Provide prompt, courteous assistance to patients and visitors, addressing inquiries and concerns with professionalism and empathy <br>Coordination with Medical Staff: Collaborate with emergency room physicians and nurses to ensure smooth patient admission and communication during critical situations.<br>Document Management: Maintain compliance with HIPAA standards while handling sensitive patient information, ensuring all forms are completed and filed properly <br>Payment Processing: Process payments for services and provide receipts where needed, including collecting co-pays where applicable.<br><br>Previous experience in a healthcare setting, particularly in patient registration or administrative roles, is strongly preferred.<br>Proficiency with hospital information systems and software such as Epic or Cerner is a plus.<br>Ability to handle fast-paced, high-stress situations with efficiency while maintaining a calm demeanor.<br>Excellent verbal and written communication skills.<br>Strong attention to detail and organizational skills.<br>Knowledge of medical terminology and insurance processes is preferred.<br>Must be able to adapt and be reliable in a dynamic environment. For immediate consideration please call Christine at 215-244-1870, or send your updated resume to Christine at Christine.MacMahon@RobertHalf com Thank you!
<p>We are looking for a dedicated Call Center Representative to join our team in Wall, New Jersey. This is a long-term contract position within the health insurance industry, offering an opportunity to make a meaningful impact by assisting clients in simplifying open enrollment processes and enhancing employee engagement. The role involves working collaboratively to ensure the efficient administration of benefit plans and delivering exceptional service.</p><p><br></p><p>Responsibilities:</p><p>• Provide comprehensive support to clients during open enrollment periods, addressing inquiries and resolving issues promptly.</p><p>• Assist in the administration and management of benefit plans to ensure accuracy and compliance.</p><p>• Conduct data entry tasks, including alphanumeric and numeric entries, with a high level of precision.</p><p>• Utilize Outlook, Excel, and Word to manage communications, track data, and prepare reports.</p><p>• Participate in extensive training sessions to develop proficiency in all aspects of the role.</p><p>• Maintain organized records and documentation to support streamlined operations.</p><p>• Build and nurture positive relationships with clients, ensuring satisfaction and continued engagement.</p><p>• Collaborate with team members to share insights and improve processes.</p><p>• Uphold confidentiality and security standards when handling sensitive information.</p><p>• Adapt to evolving client needs and provide flexible solutions.</p>
<p>Robert Half Financial Services are currently recruiting for a Client Service Director role for Treasury Services of a global Bank located in downtown Manhattan New York. Our client requires 12+ years Client Services, Relationship Management or Prime Services experience within a global Bank, with knowledge of Treasury Services or Treasury Operations. The clients are large financial institutions, and this role assists with escalated queries and partner with the senior sales directors. The role is 4 days per week in the downtown Manhattan office.</p><p><br></p><p><u>Responsibilities</u></p><ul><li>Provide support for Escalations, Client Due Diligence, etc. reporting to Global Head, and Liaising w/Service Directors, Segment Heads, key stakeholders, etc.</li><li>Represent Global Client Service, leading Incidents, driving Client Engagement, Communication, etc. </li><li>Ensuring appropriate oversight & governance of our Risk & Control Framework</li><li>Strategize with key stakeholders to drive an intentional, ongoing transformation agenda (tactical & strategic)</li><li>Enhance & maintain robust, healthy partnerships with key stakeholders (internally & externally)</li><li>Oversee Team Governance & Structure: recruiting, retention, improve & maintain Voice of the Employee and Voice of the Client survey results, etc.</li><li>Lead with Thought, People/Client driven focus adhering to management policies and guidelines; cultivating Team Culture & Talent; embedding ongoing transformation principles</li><li>Mentor through ongoing coaching & development; continuing to strengthen your personal development needs</li><li>Gain & leverage a sound understanding of organizational hierarchy, to drive key strategic business needs (on/offshore)</li><li>Meet target objectives (performance, behavior, productivity & risk); achieve training journey requirements </li></ul>
<p>We’re looking for a reliable and customer-focused Assistant Property Manager to help oversee daily operations at one of our residential communities. This role is ideal for someone who thrives in a fast-paced environment, enjoys working with people, and has a strong eye for detail.</p><p>What You’ll Do:</p><ul><li>Support Leasing Activities:</li><li>Assist with showing units, processing applications, and preparing lease agreements. Help maintain high occupancy rates through excellent customer service and follow-up.</li><li>Resident Relations:</li><li>Serve as a point of contact for residents, addressing questions, concerns, and service requests with professionalism and care.</li><li>Maintenance Coordination:</li><li>Submit and track work orders, follow up with vendors, and ensure timely resolution of maintenance issues. Conduct property inspections to uphold quality standards.</li><li>Administrative Support:</li><li>Maintain accurate resident files and property records. Assist with rent collection, invoice processing, and budget tracking.</li><li>Marketing & Events:</li><li>Help promote available units through online listings and community outreach. Support resident engagement by coordinating events and communications.</li><li>Compliance & Reporting:</li><li>Ensure adherence to company policies and housing regulations. Assist with preparing reports on occupancy, financials, and property performance.</li></ul><p><br></p>
<p>We are looking for an experienced Omnichannel Marketing Manager to lead and execute demand generation strategies while driving growth through innovative campaigns. This role involves designing and managing omnichannel marketing initiatives to enhance brand visibility and audience engagement. The position offers an opportunity to work on cutting-edge paid media strategies and audience segmentation. This role requires HCP audience experience.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement comprehensive growth marketing strategies to drive demand generation.</p><p>• Manage and optimize omnichannel campaigns, ensuring alignment with brand objectives.</p><p>• Oversee paid media initiatives, including paid social and paid search, to maximize ROI</p><p>• Support lead generation and nurture campaigns targeting pharma brand marketers, media agencies, and omnichannel strategists</p><p>• Develop and execute acquisition strategies that align with audience segmentation, content consumption trends, and specialty focus</p><p>• Build and optimize onboarding flows and lifecycle journeys that drive repeat visits, registration, and engagement</p><p>• Utilize audience segmentation techniques to create targeted and impactful campaigns.</p><p>• Monitor and analyze campaign performance to identify trends and enhance effectiveness.</p><p>• Collaborate with cross-functional teams to align marketing efforts with overall business goals.</p><p>• Leverage automation tools to streamline campaign workflows and improve efficiency.</p><p>• Conduct thorough market research to identify opportunities for audience engagement.</p><p>• Optimize email marketing campaigns and Google Ads for better reach and conversions.</p><p>• Continuously refine strategies based on data insights and analytics.</p>
We are looking for an experienced Support Project Manager/Lead to join our team in Philadelphia, Pennsylvania. In this long-term contract role, you will oversee the planning and execution of IT infrastructure projects within the healthcare industry, ensuring seamless installation and integration of systems and devices. This position offers the opportunity to lead teams and collaborate with stakeholders to deliver impactful results.<br><br>Responsibilities:<br>• Oversee the planning, execution, and delivery of IT infrastructure projects, focusing on system and device installations in healthcare facilities.<br>• Manage project teams ranging from 10 to 20 members, ensuring effective collaboration and productivity.<br>• Develop detailed project documentation, including charters, work plans, and budgets, to maintain clarity and alignment.<br>• Utilize advanced project management tools and methodologies to estimate timelines and track progress.<br>• Communicate effectively with stakeholders and project staff to ensure alignment and address concerns.<br>• Provide coaching and guidance to team members, fostering growth and skill development.<br>• Ensure adherence to IT security standards and operating policies during project execution.<br>• Coordinate with hospital information systems teams to ensure smooth integration of new technologies.<br>• Apply Agile Scrum principles to enhance project efficiency and adaptability.
<p>Our client is seeking a skilled <strong>Senior Network Engineer</strong> to lead its IT network team. This role involves designing, implementing, and managing network infrastructure to enhance <strong>connectivity, performance, and security</strong>. As a team lead, you will provide <strong>technical expertise, mentorship, and project leadership</strong> while ensuring network reliability and efficiency.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><br></p><ul><li><strong>Network Infrastructure</strong> – Design, deploy, and troubleshoot <strong>LAN/WAN</strong> networks, including <strong>Cisco routers, switches (Catalyst, Nexus, ISR), and SD-WAN solutions</strong>.</li><li><strong>Wireless Networks</strong> – Implement and maintain <strong>Wireless LAN Controllers (WLC)</strong> and <strong>Access Points (APs)</strong>, including site surveys and troubleshooting.</li><li><strong>Cloud Technologies</strong> – Configure and manage <strong>Azure infrastructure</strong> to support cloud-based networking solutions.</li><li><strong>Security</strong> – Deploy and manage <strong>firewalls (Palo Alto, Cisco ASA), VPNs</strong>, and conduct vulnerability assessments to enhance network security.</li><li><strong>Protocol Management</strong> – Optimize and troubleshoot <strong>routing protocols (BGP, OSPF, EIGRP), VLANs, HSRP, and spanning tree</strong>.</li><li><strong>Automation & Monitoring</strong> – Utilize <strong>Python, Ansible</strong>, and tools like <strong>SolarWinds, PRTG</strong> for network automation and performance monitoring.</li><li><strong>Project & Incident Management</strong> – Lead <strong>network infrastructure projects</strong>, upgrades, and migrations. Manage support tickets using <strong>Jira</strong>.</li><li><strong>Leadership & Collaboration</strong> – Mentor network engineers, assign tasks, set priorities, and ensure deadlines are met. Align network systems with business objectives.</li></ul><p><br></p>
<p>Provide IT technical support on a variety of issues for typical office work as well as manufacturing plants. The individual would have limited supervision in day-to-day efforts, responding as necessary to immediate support requests while also identifying and implementing longer term projects. This position may resolve routine issues but is expected to engage, advise and assist other IT teams/Plant management on solution recommendations and/or implementations. </p><p><br></p><p>· Utilizes the Service Management tool to enter, track and maintain requests through completion</p><p>· Respond to phone, email, and in person requests for assistance</p><p>· Identifies and addresses trends in support issues and corrects the root cause.</p><p>· Interact with customers (internal and external) with a friendly and professional attitude, and work with them to improve department success</p><p>· Involved with projects throughout planning, design/ development activities, and execution. May lead small to medium initiatives such as rolling out software, acquisition team activities, plant wiring and remodels, etc. </p><p>· Active participation in the configuration, deployment and ongoing maintenance of endpoint computing devices on an enterprise scale</p><p>· Support mobile programs ensuring configuration changes meets business demands (Apple/IOS device programs and Mobile Device Management)</p><p>· Identify, recommend and implement opportunities to leverage technology and enhance process efficiencies that will best support business goals.</p><p>· Adhere to all department and company processes and policies.</p>
Robert Half is seeking a motivated entry level Project Manager to join our client’s team. In this role, you will play a vital part in coordinating and overseeing project activities while working closely with senior project managers to ensure smooth execution and delivery. This is an excellent opportunity for someone looking to grow their career in project management while gaining exposure to diverse projects, tools, and client interactions. Key Responsibilities: Project Coordination Partner with senior project managers to define project scope, objectives, and deliverables. Assist with project timelines, budgets, and schedules. Delegate tasks and allocate resources effectively. Create and assign Jira issue types for project members. Coordinate and schedule project meetings. Monitoring & Reporting Track project progress against timelines and budgets. Document project milestones, risks, and issues. Prepare regular progress reports for clients and leadership. Maintain updated project status pages in Confluence. Communication Facilitate effective communication between team members, stakeholders, and leadership. Ensure project-related information is clear and accessible across the team. Quality Assurance Validate that project deliverables meet quality standards. Conduct periodic project reviews to identify improvements. Problem-Solving Address challenges proactively and provide timely solutions. Collaborate with team members to resolve issues. Documentation Organize and maintain project records and documentation. Ensure accurate record-keeping for future reference. Client Interaction Liaise with clients to capture requirements and expectations. Deliver excellent customer service throughout the project lifecycle.
<p>We are offering an exciting opportunity for a Help Desk Manager in South, New Jersey. As a Help Desk Manager, you will be responsible for overseeing our service desk team and ensuring our IT support processes are efficient and effective. You will collaborate with different departments to enhance service efficiency and lead a team of technicians to provide top-tier service delivery.</p><p><br></p><p>Responsibilities</p><p>• Oversee a team of service desk technicians, providing mentorship and direction</p><p>• Efficiently manage the flow of tickets and ensure issues are resolved in a timely manner</p><p>• Refine and develop IT support processes for optimal service delivery</p><p>• Collaborate with other departments to enhance the efficiency of IT services</p><p>• Track performance metrics and instigate continuous improvement initiatives</p><p>• Utilize ITSM and active directory in managing and troubleshooting IT issues</p><p>• Engage in the deployment and configuration of various technologies including Cisco, Citrix, Cloud, and Dell Technologies</p><p>• Provide deskside support and manage computer hardware issues.</p>
<p>Robert Half is recruiting for a <strong>Content Migration Strategist </strong>to join the HR Employee Experiences team at a leading global financial services organization. This role will focus on <strong>content migration</strong> from SharePoint to <strong>ServiceNow</strong>, along with auditing, refining, and creating digital content that improves employee self-service experiences. You’ll use your skills in <strong>UX</strong>, <strong>information architecture</strong>, and <strong>microcopy</strong> to make content clear, findable, and actionable for internal audiences, including employees and customer service representatives.</p><p><br></p><p>This is a <strong>high-volume, execution-focused role</strong> that requires strong attention to detail, the ability to work independently, and proven experience in content design within regulated industries.</p><p><br></p><p><strong>Content Strategist – HR Employee Experiences</strong></p><p><strong>Location:</strong> Newark, DE; Jersey City, NJ; or Columbus, OH (5 days onsite)</p><p><strong>Contract Duration:</strong> 1 year, with potential to extend or convert to full-time</p><p><strong>Hours:</strong> 40 hours/week</p><p><strong>Pay:</strong> $40-45/hour</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Lead the <strong>migration</strong> of HR content from SharePoint to <strong>ServiceNow</strong>, ensuring accuracy, consistency, and alignment with <strong>UX</strong> and <strong>information architecture</strong> best practices.</li><li>Perform a comprehensive <strong>content audit</strong> to identify outdated, redundant, or unclear information and recommend improvements.</li><li>Write, edit, and publish <strong>microcopy</strong> and long-form content that supports employee self-service, chatbot training, and search engine optimization for internal platforms.</li><li>Organize content logically within the <strong>information architecture</strong> to improve findability and navigation.</li><li>Collaborate with product subject matter experts to review, approve, and publish updated content.</li><li>Manage multiple content requests and projects simultaneously while meeting tight deadlines.</li><li>Maintain and refresh evergreen content on topics such as benefits, compensation, and career development.</li><li>Ensure all content meets brand guidelines, compliance requirements, and accessibility standards.</li></ul>
We are looking for a dedicated Customer Experience Specialist to join our team in Elmwood Park, New Jersey. In this long-term contract role, you will play a vital part in enhancing customer satisfaction and operational efficiency. This position offers an exciting opportunity to contribute to the success of our organization through data management, reporting, and collaboration.<br><br>Responsibilities:<br>• Maintain and update organizational systems to ensure accurate and reliable data within the database.<br>• Support the Client Experience team throughout the entire life cycle of work orders, including creation, management, and post-service activities.<br>• Partner with Field Team Leads to monitor work orders in their post-service phase, aiming to streamline the resolution process.<br>• Create and analyze detailed reports to uncover trends in customer behavior, feedback, sales performance, and operational metrics.<br>• Utilize findings from reports to identify areas for improvement and recommend actionable strategies.<br>• Facilitate effective communication via email correspondence to address client inquiries and concerns.<br>• Manage and oversee CRM activities, ensuring data integrity and streamlined workflows.<br>• Provide administrative assistance to support team operations and improve overall efficiency.<br>• Leverage Microsoft Excel to organize, analyze, and present data effectively.
