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1 result for Help Desk Support Manager in Solomons, MD
- Washington, DC
- onsite
- Temporary / Contract
- 23 - 37 USD / Hourly
- <p><em><u>Shift Time: During training; shift will be 8:30am-5:30pm, after training; shift will be 11:00am-7:00pm</u></em></p><p><br></p><p>Position: Service Desk Analyst</p><p>Type: Contract to Hire; potential conversion to permanent after 6 months</p><p>Schedule: 5 days a week on site</p><p>Location: Washington DC</p><p>Start Date: ASAP</p><p><br></p><ul><li>Providing end-user support services, troubleshooting assistance, and problem resolution via telephone, remote desktop connection, and/or visits to user locations.</li><li>Exhibiting ownership and timely resolution of all incident tickets and change orders.</li><li>Interacting directly with other IT groups to determine the proper remediation for an issue.</li><li>Setting-up and quality assurance testing of new hardware and software for existing and new end-users in the Firm and other duties as assigned.</li><li>SERVICE DESK SPECIFIC EXPERIENCE NEEDED</li></ul><p>Qualifications:</p><ul><li>Minimum of one year of experience in end-user support.</li><li>Knowledge and experience with law firm specific applications and previous employment in legal information technology is preferred.</li><li>Two-year college degree preferred. Equivalent experience will be considered.</li><li>Strong communication and interpersonal skills.</li><li>Experience implementing, maintaining and supporting Windows operating systems and Microsoft Office applications.</li><li>Technical experience configuring and supporting workstations, laptops, printers, and related equipment.</li><li>Exceptional client service, both internal and external.</li><li>Flexibility to work additional shifts as needed.</li></ul><p><br></p><p><br></p><p><br></p>
- 2026-08-24T00:00:00Z