<p>We are looking for a detail-oriented Administrative Assistant to join our team in Crystal Lake, Illinois. This is a contract-to-permanent position and <strong><u>experience within the property management industry is required.</u></strong> Looking for someone who thrives in a fast-paced environment and enjoys handling a variety of administrative tasks. The ideal candidate will bring excellent organizational skills and a proactive approach to supporting daily operations.</p><p><br></p><p>Responsibilities:</p><p>• Provide administrative support, including managing schedules, organizing documents, and maintaining records.</p><p>• Handle incoming calls professionally and direct inquiries to the appropriate team members.</p><p>• Perform data entry tasks with precision to ensure accuracy and completeness.</p><p>• Greet visitors and manage receptionist duties, creating a welcoming environment.</p><p>• Utilize Microsoft Office and Google Suite tools to prepare reports, presentations, and correspondence.</p><p>• Coordinate office activities, ensuring smooth daily operations and timely communication.</p><p>• Support property management-related tasks and assist in maintaining property records.</p><p>• Conduct follow-ups and respond to client inquiries in a timely manner.</p><p>• Collaborate with team members to streamline workflows and improve efficiency.</p><p>• Assist with other administrative tasks as needed to support the team.</p>
<p>We are looking for a dedicated Administrative Assistant to join our team in Palos Heights, Illinois. This is a Contract to permanent position offering flexible hours during certain months and a permanent schedule during tax season. The ideal candidate will play a crucial role in ensuring the smooth operation of our office while delivering exceptional support to both clients and team members. If you have a background in administrative support and thrive in a fast-paced environment, this opportunity is perfect for you.</p><p><br></p><p>Responsibilities:</p><p>• Welcome clients and create a warm and detail oriented atmosphere.</p><p>• Coordinate and maintain the office calendar to ensure efficient scheduling.</p><p>• Handle monthly billing processes and distribute customer statements promptly.</p><p>• Prepare, assemble, and send out tax returns, including scanning and organizing client documents.</p><p>• Collect required signatures, electronically file tax returns, and address client inquiries regarding their status.</p><p>• Update and manage client databases and ensure secure handling of sensitive information.</p><p>• Monitor office supplies and ensure inventory is adequately stocked.</p><p>• Oversee building-related matters and resolve any maintenance issues.</p><p>• Assist with light accounting tasks, payroll processing, and client bookkeeping duties.</p><p>• Provide long-term support and contribute to the growth and development of the organization.</p><p><br></p><p>The salary range for this position is $20 to $23/hr. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.</p><p><br></p>
<p>We are looking for a part-time Administrative Assistant to provide essential support to our Managing Partners in a dynamic and flexible work environment. This hybrid role offers the opportunity to engage in diverse tasks, ensuring the smooth operation of the firm while maintaining a high level of professionalism. Client does not offer health benefits and pay range for this position is $28-$32 hourly. Client offers flexibility working 24-30 hours a week Recruiter: Connie Stathopoulos</p><p><br></p><p>Responsibilities:</p><p>• Organize and manage schedules for the Managing Partners, ensuring efficient time management.</p><p>• Coordinate activities involving clients and candidates, including meetings and follow-ups.</p><p>• Prepare detailed reports, presentations, and documentation as required.</p><p>• Serve as a point of communication for internal and external inquiries, maintaining professionalism.</p><p>• Handle special projects with a focus on accuracy and meeting deadlines.</p><p>• Conduct research and gather information to support decision-making for the Managing Partners.</p><p>• Maintain and update records and databases, ensuring data accuracy and accessibility.</p><p>• Provide administrative support for daily operations, including answering inbound calls and data entry.</p><p>• Assist with receptionist duties, creating a welcoming environment for visitors and clients.</p><p>• Utilize technology tools and applications to streamline processes and enhance efficiency.</p>
<p>Robert Half Legal is partnering with a boutique litigation law firm that's hiring a Litigation Legal Assistant with at least 1-3+ years of experience to join their team. This Litigation Legal Assistant will assist lawyers by administratively managing all phases of litigation. This position is working in-office and is paying between $55-65K plus yearly bonus and full benefits including medical, dental, PTO, 401k (plus match), LT/ST Disability, Life Insurance, and more. If you are looking to join a firm with a phenomenal team culture, then this is the opportunity for you!</p><p> </p><p><strong><u>Litigation Legal Assistant Responsibilities:</u></strong></p><ul><li>Prepare letters, memos, pleadings and other documentation as required.</li><li>File pleadings (electronically or otherwise) with the appropriate court systems.</li><li>Docket dates into a central docketing system.</li><li>Prepare expense reimbursement documentation, enter attorney time, and make travel arrangements.</li><li>Enter conflict information into the system for the purpose of running conflict checks for new clients as well as preparation of supporting documentation.</li><li>Maintain an appropriate filing system for all attorney and client work.</li></ul><p> </p><p>For immediate consideration, please email your resume directly to Justin Rambert, VP - Permanent Placement at <strong><u>justin . rambert @ robert half com</u></strong></p>
We are looking for a detail-oriented Administrative Assistant to join our team on a long-term contract basis in Downers Grove, Illinois. This role is ideal for a proactive individual who excels in organization, communication, and multitasking. You will play a crucial role in maintaining databases, supporting client service efforts, and assisting with marketing-related tasks.<br><br>Responsibilities:<br>• Generate and maintain various reports while tracking leads from events.<br>• Ensure the accuracy and organization of database records, including clean-up tasks.<br>• Handle paperwork and provide support for both new and existing clients.<br>• Prepare and organize materials for classes and presentations.<br>• Publish reports and updates to the company website.<br>• Manage inbound and outbound calls to provide exceptional customer service.<br>• Coordinate schedules and appointments efficiently.<br>• Assist with email correspondence and marketing campaigns.<br>• Utilize Microsoft Office tools, including Excel, Outlook, PowerPoint, and Word, to complete administrative tasks.<br>• Support consumer engagement and marketing initiatives.
<p>Part Time Executive Assistant (27 Hours a Week)</p><p><br></p><p>The hourly rate range for this position is $36.00 to $38.00. Benefits available to contract professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k)plan. Visit roberthalf.gobenefits.net for more information.</p><p><br></p><p><br></p><p><br></p><p>We are looking for an experienced Executive Assistant to provide comprehensive administrative and operational support to the Executive Director and organizational leadership. This role will play a key part in ensuring smooth governance, donor relations, and executive office operations within a dynamic nonprofit environment. The ideal candidate will possess exceptional organizational abilities, strong attention to detail, discretion, and a proactive approach to managing priorities and anticipating needs. This is a long-term contract position based in Oak Park, Illinois.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the Executive Director’s calendar, travel arrangements, meeting coordination, and correspondence to ensure all engagements are effectively managed.</p><p>• Prepare detailed agendas, materials, and meeting briefs to ensure the Executive Director is fully equipped for all commitments.</p><p>• Coordinate board and committee activities, including scheduling, distributing materials, managing logistics, and maintaining governance records.</p><p>• Administer donor management systems, ensuring accurate data entry, reporting, and tracking of contributions.</p><p>• Facilitate donor engagement efforts, including thank-you notes, touch-point cards, and other relational activities.</p><p>• Manage executive office operations, including auditing processes, reviewing contracts, and ensuring timely completion of administrative workflows.</p><p>• Organize and maintain executive files securely in both digital and physical formats.</p><p>• Plan and execute executive-led meetings, special events, and staff gatherings, ensuring all logistics and materials are prepared.</p><p>• Draft and edit executive communications, presentations, and reports using tools such as Canva to create high-quality and visually appealing materials.</p><p>• Support staff operations and maintain organizational standards, providing guidance and oversight in the Executive Director’s absence.</p><p><br></p><p><strong><em>Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.</em></strong></p>
<p>We are looking for an experienced Office Manager to oversee daily operations and ensure smooth administrative functions within our organization in University Park, Illinois. This Contract to permanent position requires a detail-oriented individual with strong accounting skills and proficiency in office management tools. The ideal candidate will play a key role in maintaining efficiency and accuracy in financial processes and administrative tasks.</p><p><br></p><p>Responsibilities:</p><p>• Manage high-volume accounts payable and accounts receivable processes to ensure timely and accurate transactions.</p><p>• Post financial entries to the general ledger and maintain up-to-date records.</p><p>• Draft clear and effective letters and memos to support communication needs.</p><p>• Utilize Microsoft Excel to create and manage spreadsheets for data tracking and analysis.</p><p>• Oversee ordering and replenishment of office supplies to maintain a well-stocked and organized workspace.</p><p>• Perform receptionist duties, including answering calls and greeting visitors, to support smooth office operations.</p><p>• Coordinate administrative activities to ensure operational efficiency.</p><p>• Implement and maintain office procedures to optimize workflows and compliance.</p><p>• Provide support in resolving discrepancies related to financial records or office supplies.</p><p>• Collaborate with team members to address any administrative challenges effectively.</p><p><br></p><p>The salary range for this position is $23/hr to $25/hr. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit Robert Half Benefits Website for more information.</p>
<p>We are looking for an experienced Assistant Controller to join our team in the South Suburbs of Chicago, IL . This role is ideal for someone with a strong background in financial management, construction accounting, and team leadership. The Assistant Controller will play a pivotal role in ensuring the accuracy of financial processes and compliance with industry standards while supporting the organization’s growth.</p><p><br></p><p>Responsibilities:</p><p>• Oversee month-end close procedures to ensure accurate and timely reporting.</p><p>• Manage general ledger activities and prepare detailed financial statements and supporting schedules.</p><p>• Lead a team of administrative staff, including clerks and accountants, providing guidance and support.</p><p>• Coordinate accounts payable/receivable processes and oversee construction billing submissions using Textura.</p><p>• Process and document Time and Material (T& M) projects with precision and attention to detail.</p><p>• Handle compliance and reporting documentation through platforms such as B2GNow and ensure timely submission.</p><p>• Review job cost data and contribute to the preparation of monthly Work in Progress (WIP) reports.</p><p>• Serve as the point of contact for construction-specific payroll matters, reconciling quarterly payroll reports and preparing returns.</p><p>• Establish and maintain efficient systems and controls to verify the integrity of all financial processes and data.</p><p>• Build and maintain strong, collaborative relationships with vendors, subcontractors, financial institutions, and internal teams.</p>
<p><em>The salary range for this position is $90,000-$100,000 and it comes with benefits, including Medical/Dental, 401k & time off. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p><strong><u>Job description</u></strong></p><ul><li>Accounts payable set up purchase orders, enter invoices, obtain approvals from project managers, follow up on problem invoices/vendor credits. Collate invoice with checks. Maintain subcontractors certificates of insurance</li><li>Enter weekly payroll in Sage & ADP, distribute reports to project managers for approval. Track time off, apprentice union raises</li><li>Assist with tracking cash flow and change order collection</li><li>Log, track all orders, deliveries, invoices and payments</li><li>Process sale and use/lease tax</li><li>Prepare budget entry in the online system</li><li>Service dispatch, billing, and collections. Provide customers with certificates of insurance</li><li>Order office supplies and equipmentMedical/Dental, 401k & time off</li></ul><p><br></p>
<p>Robert Half is looking for a dedicated and detail-oriented Legal Assistant to join a reputable law firm in Chicago, Illinois. In this role, you will provide essential administrative and legal support to a team of attorneys specializing in commercial litigation. This position requires a proactive individual who can effectively manage multiple tasks, maintain confidentiality, and contribute to the success of the firm's legal operations.</p><p><br></p><p>Responsibilities:</p><p>• Provide administrative and executive support to a team of attorneys, ensuring seamless workflow in a fast-paced litigation environment.</p><p>• Prepare and file legal documents such as complaints, discovery, motions, subpoenas, and affidavits, ensuring accuracy and compliance with court requirements.</p><p>• Handle electronic filing for Federal and Circuit Courts, including coordination with local county clerks.</p><p>• Arrange for process servers and court reporters as needed to support litigation processes.</p><p>• Transcribe dictations and draft legal briefs, correspondence, and other documents with precision.</p><p>• Organize and maintain legal files, ensuring all case materials are easily accessible and up-to-date.</p><p>• Assist in onboarding new matters by preparing client engagement letters and related documentation.</p><p>• Manage attorneys’ schedules, court deadlines, and appointments using Microsoft Outlook.</p><p>• Provide additional administrative support, including reception coverage, as necessary to ensure smooth office operations.</p>
We are looking for a detail-oriented Legal Secretary to join our team in Chicago, Illinois. This is a contract position that requires a proactive individual with strong organizational abilities and excellent communication skills. The ideal candidate will support legal operations with a variety of administrative and clerical tasks, contributing to the smooth functioning of the office. <br> Responsibilities: • Manage and maintain calendars, ensuring all appointments, court dates, and deadlines are accurately scheduled. • Organize and save legal pleadings and documents for easy access and reference. • Draft clear and accurate correspondence, including letters to clients. • Provide consistent, in-office support to maintain seamless day-to-day operations. • Assist in elevating receptionist duties by overseeing front desk responsibilities and enhancing client interactions. • Handle e-filing tasks and ensure timely submission of court documents. • Coordinate court filings and ensure compliance with legal procedures. • Support general office management and administrative tasks. <br> The pay range for this position is 20 to 25. Benefits available to contract/contract professionals, include medical, vision, dental, and life and disability insurance. Hired contract/contract professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. <br> Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.
<p><em>The salary range for this position is $120,000-$140,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p> NOTE: This position is a career-fast-track opportunity. Whoever fills this role is expected to be promoted quickly. </p><p><br></p><p><strong>Job Description</strong></p><ul><li>Management of all financial accounting functions of the firm.</li><li>Leads the firm's budgeting and expense management processes, including the development of annual operating budgets and financial projections and periodic variance review</li><li>Ensures the accuracy of monthly financial reporting and assists external CPA in the preparation of financial reports</li><li>Manages all daily accounting functions: bank reconciliations, cash receipts/accounts receivables</li><li>Handles partner distribution, payroll, 401k administration, benefits administration, and expense report management</li><li>Supervises Accounting Assistant in the Accounts Payable and Billing functions</li><li>Works closely with Accounting Consultant in London client billing</li><li>Works closely with Office Manager in human resource and benefits and facilities and vendor contract management</li><li>May participate in the strategic planning of operations</li><li>Management of all billing functions of the firm.</li><li>Tracks and reports on timekeeper hours</li><li>Prepares prebills and reviews edits by billing partner(s)</li><li>Verifies the accuracy of billing entries and supporting documentation.</li><li>Prepares invoices for submission to clients via various Ebilling platforms or by email, dependent on client requirements</li><li>Monitors accounts receivable and collection efforts</li><li>Submits budgets per client requirements</li><li>Works closely with billing partners on bill appeals</li></ul><p><strong> </strong></p>
<p>We are looking for a skilled Spanish-Speaking Customer Service Representative to join our team in Chicago, Illinois. This is a long-term contract position within the non-profit sector, offering an excellent opportunity to make a meaningful impact while utilizing your expertise in customer support. The ideal candidate will bring professionalism, attention to detail, and a commitment to delivering exceptional service in a dynamic and collaborative environment.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly and professionally to inbound member calls, providing clear and empathetic support.</p><p>• Record detailed notes and input accurate information into the organization's database systems.</p><p>• Educate members on policies, procedures, and next steps to ensure clarity and satisfaction.</p><p>• Provide recommendations on best practices and required documentation based on individual member inquiries.</p><p>• Utilize software tools such as SharePoint, web-based databases, and Microsoft Office Suite to manage tasks efficiently.</p><p>• Collaborate with team members to address complex member concerns and provide resolutions.</p><p>• Uphold strict attendance and professionalism standards to maintain excellent service delivery.</p><p>• Communicate effectively with Spanish-speaking members when required, ensuring their needs are met.</p><p>• Ensure compliance with organizational policies and procedures during all interactions.</p><p>• Handle additional assigned duties to support the overall operations of the customer service team.</p>
Bilingual candidates only Interview Process: WEBEX Job Hours: 7:30am-6:00pm CST- timeframe. Monday-Friday Job Schedule:5 days in office contract to hire : Yes Conversion permanent salary 46000 <br> JOB SUMMARY Often the first point of contact for customers the Loyalty Services Representative is responsible for addressing customer service concerns inquiries and activities. The Loyalty Services Specialist is responsible for retention and selling the value of Combined products and services. As a Loyalty Services Representative he/she is responsible for creating a positive customer experience through professionalism amicability and knowledge of Combineds products and systems. <br> RESPONSIBILITIES <br> - Provides routine information and support to Designated Customers such as Worksite Chubb Workplace Individual Policyholders and other lines of business administered by Combined Insurance. - Ability to sell the value and retain policyholders - Services customers via inbound and outbound calls to assist those that wish to cancel their existing insurance coverage by reviewing products benefits and/or solving service and claims issues. - Assists in the collection of current and past due premiums and may support additional call domains such as Claim Intake Policyholder/Policy administration billing/payments or Agent servicing on a as needed basis. - Ability to service 90 of calls independently using the tools and resources acquired in training and continued experience. - Collects documents and enters data from and into multiple applications. - Provides instructions and set expectations for policyholders - Consistently meets or exceeds expectations for departmental standards related to quality average handle time auxiliary time after call work close rate and other KPIs. - Exhibits and practices the Organizations Common Purposes and Shared Traits. - Understands organizational objectives supports process improvements and provides feedback to leadership. - Willingness to perform other duties as assigned. - Expected to be able work various shifts within 7:30 a.m. - 6:00 p.m. CDT timeframe. <br> SKILLS - Provide a needs analysis assessment for what a policyholder may need - Strong verbal and written skills - Ability to partner with others to resolve issues resulting in service or claim related issues - Ability to utilize critical thinking skills <br> EDUCATION AND EXPERIENCE - High School Required bachelors degree preferred <br> - Minimum 1 year previous contact center experience - Previous Retention skills within a contact center environment preferred - Previous sales experience a plus - Licensed to sell health/life Insurance a plus
<p>A leading insurance provider is seeking a Customer Service (Producer Service) Representative for a fast-paced, onsite role. In this position, you will address escalated customer inquiries, support field sales agents, and deliver a positive, solution-oriented experience. This is an excellent opportunity to join a stable insurance industry leader with long-term growth potential.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Handle escalated producer and customer inquiries</li><li>Support sales agents with insurance product information and technical troubleshooting</li><li>Resolve new business, underwriting, claim, and compensation situations</li><li>Demonstrate professionalism, empathy, and strong communication skills</li><li>Meet quality and performance standards</li></ul><p><br></p>
<p>We are looking for a dedicated Customer Service Representative to deliver exceptional customer support and ensure smooth communication between clients and the company. This position involves addressing inquiries, resolving complaints, and guiding customers through various services and solutions. As this is a long-term contract role, it offers stability and the opportunity to develop strong relationships while enhancing customer satisfaction.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to customer inquiries through various channels, ensuring a positive and attentive experience.</p><p>• Handle and resolve customer complaints by identifying issues and offering suitable solutions.</p><p>• Maintain accurate records of customer interactions, including details of inquiries, complaints, and resolutions.</p><p>• Collaborate with team members to address complex issues and ensure seamless service.</p><p>• Educate customers on the company's products and services to enhance their understanding and usage.</p><p>• Manage order entry processes efficiently, ensuring accuracy and timeliness.</p><p>• Handle inbound and outbound calls, providing support and guidance to customers.</p><p>• Follow up with customers to ensure their issues are fully resolved and they are satisfied with the service.</p><p>• Demonstrate strong problem-solving skills to address customer challenges effectively.</p><p>• Maintain a high level of attention to detail and empathy in all customer interactions.</p><p>The hourly salary range for this position is $18.00 to $20.00. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit Robert Half Benefits Website for more information.</p>
We are looking for a dedicated Customer Service Representative to join our team in Mount Prospect, Illinois. In this contract-to-permanent position, you will play a pivotal role in delivering exceptional support to our clients, ensuring their inquiries are handled efficiently and professionally. This role requires strong communication skills and attention to detail to maintain high-quality customer experiences.<br><br>Responsibilities:<br>• Respond promptly to inbound calls and address customer inquiries with professionalism.<br>• Provide assistance with scheduling appointments and updating calendars as needed.<br>• Manage email correspondence and ensure timely responses to client queries.<br>• Perform accurate data entry tasks to maintain customer records and order information.<br>• Handle both inbound and outbound calls to support various customer service needs.<br>• Process order entries efficiently while maintaining attention to detail.<br>• Utilize Microsoft Excel and Word for documentation and reporting purposes.<br>• Collaborate with team members to resolve complex issues and deliver solutions.<br>• Maintain a positive and helpful attitude while interacting with clients.<br>• Ensure customer satisfaction by addressing concerns and providing clear resolutions.
We are looking for an experienced Customer Service Representative to join our team in Chicago, Illinois. In this role, you will provide excellent service to members by addressing their inquiries, resolving issues, and guiding them through processes with professionalism and care. This is a long-term contract position that offers the opportunity to work in a dynamic and impactful non-profit environment.<br><br>Responsibilities:<br>• Respond to inbound calls with empathy and efficiency, ensuring member satisfaction.<br>• Accurately update and maintain member information in the system.<br>• Provide detailed explanations of policies and procedures to members.<br>• Offer guidance on best practices and necessary documentation.<br>• Utilize SharePoint and web-based member databases for seamless data management.<br>• Collaborate with team members to address complex member concerns.<br>• Manage order entry tasks and ensure data accuracy.<br>• Communicate effectively with bilingual Spanish-speaking members, if applicable.<br>• Uphold professionalism, punctuality, and attention to detail.<br>• Perform additional customer service tasks as required.
We are looking for a dedicated Customer Service Representative to join our team in Chicago, Illinois. This is a Contract to permanent employment opportunity, offering an excellent chance for professionals who value reliability and growth. The role involves providing exceptional support to credit union members through inbound calls, ensuring their needs are met with empathy and efficiency.<br><br>Responsibilities:<br>• Handle inbound calls from credit union members, addressing inquiries related to account balances, products, and services.<br>• Provide compassionate and patient assistance, especially to elderly members seeking detailed support.<br>• Utilize multiple software systems, including Symitaur, Amazon Connect, Smart Sheets, and Orpheus, to manage member accounts and inquiries effectively.<br>• Deliver accurate information about credit union offerings while maintaining professionalism and clarity.<br>• Collaborate with team members to resolve complex issues and escalate cases when necessary.<br>• Adhere to a structured training schedule, including orientation and advanced onboarding sessions.<br>• Maintain reliability in attendance and meet expectations for working two Saturdays per month.<br>• Apply strong communication skills to foster positive member experiences and loyalty.<br>• Stay updated on credit union products and services to enhance knowledge and service quality.
We are looking for a dedicated and empathetic Customer Service Representative to join our team in Chicago, Illinois. In this Contract to permanent opportunity, you will play a pivotal role in supporting credit union members by handling inbound inquiries and providing exceptional service. This is an excellent opportunity for someone with strong communication skills and a passion for helping others in a fast-paced environment.<br><br>Responsibilities:<br>• Respond to inbound calls from credit union members, addressing inquiries related to account balances, products, and services.<br>• Provide patient and empathetic assistance, particularly to senior members, ensuring their needs are met with care.<br>• Utilize multiple software systems, including Symitaur, Amazon Connect, Smart Sheets, and Orpheus, to manage member accounts and resolve issues.<br>• Stay informed about the organization’s offerings to effectively guide members to appropriate solutions.<br>• Maintain a high level of accuracy and professionalism while handling sensitive financial information.<br>• Collaborate with team members to ensure seamless service delivery and meet performance goals.<br>• Adhere to attendance policies and uphold reliability standards.<br>• Participate in comprehensive training programs to develop technical skills and understanding of company procedures.<br>• Handle Saturday shifts twice a month, with a flexible schedule to ensure no more than 40 hours per week.<br>• Assist in managing increased call volumes resulting from organizational changes.
We are looking for a dedicated and bilingual Loyalty Services Representative to join our team in Chicago, Illinois. In this role, you will provide exceptional customer service and support to policyholders, ensuring their needs are met efficiently and effectively. This is a long-term contract position, offering a dynamic work environment and opportunities for growth and skill development.<br><br>Responsibilities:<br>• Deliver outstanding customer service to policyholders by addressing inquiries, resolving issues, and providing information about insurance products and services.<br>• Handle both inbound and outbound calls to assist customers with cancellation requests, review product benefits, and resolve service or claims-related concerns.<br>• Collect and process premium payments, including past-due amounts, and support additional areas such as claims intake, policy administration, billing, and agent servicing as needed.<br>• Maintain high-quality service standards by independently handling calls using tools and resources acquired during training.<br>• Accurately document and input data into multiple applications while ensuring compliance with organizational standards.<br>• Provide clear instructions and set expectations for policyholders regarding their policies and services.<br>• Consistently meet or exceed departmental performance metrics, including quality, handle time, and close rate.<br>• Exhibit strong teamwork and align with organizational objectives by supporting process improvements and sharing feedback with leadership.<br>• Conduct needs assessments to determine the best solutions for policyholders and assist in retaining their coverage.<br>• Perform additional duties as assigned to support the overall success of the team.
