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2 results for It Help Desk Coordinator in Seattle, WA
- Seattle, WA
- onsite
- Permanent
- 90000 - 120000 USD / Yearly
- Help Desk Supervisor permanent • Permanent • Onsite in Seattle, WA <br> Job Summary Robert Half hiring for a Help Desk Supervisor to join our client and lead day‑to‑day IT support operations and ensure exceptional service for attorneys, staff, and firm leadership. This role combines team leadership with hands‑on technical escalation, driving service excellence, process improvement, and operational consistency across the Help Desk. The position is fully onsite at the firm’s Seattle office and includes participation in an after‑hours on‑call rotation. <br> Roles & Responsibilities Leadership & Team Management Oversee, coach, and support a team of Help Desk technicians and analysts. Set performance expectations, manage reviews, and support hiring and onboarding. Serve as the main escalation point for complex technical issues. Promote a culture of high-quality service and operational accountability. Help Desk Operations Manage ticket intake, prioritization, and resolution within the firm’s Zoho environment (ServiceNow or similar experience welcome). Track and improve SLAs, response times, and resolution quality. Provide advanced troubleshooting for hardware, software, and system issues. Identify recurring issues and implement proactive, long-term solutions. Maintain documentation, processes, and support procedures. Cross-Department Collaboration Partner with attorneys, business teams, and firm leadership to address technology needs. Work with the Support Trainer to deliver effective onboarding and user education. Maintain clear communication between IT and internal stakeholders. Compliance, Projects & Governance Ensure IT processes meet legal industry standards, especially around data security. Support firmwide technology initiatives, including system upgrades and deployments. Contribute to resource planning, budgeting, and vendor coordination. Participate in a rotating after-hours support schedule. Compensation & Benefits Salary: $90,000–$120,000 DOE + Annual discretionary and merit increases Benefits Include: Medical, dental, and vision insurance 401(k) with employer match + profit sharing Paid holidays, PTO, parental leave Commuter benefits Disability & life insurance Community service leave Wellness programs detail oriented training and development opportunities across firm offices Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job that matches faster.
- 2026-03-20T00:00:00Z
- Bellevue, WA
- onsite
- Temporary
- 23 - 26 USD / Hourly
- <p>We are looking for a welcoming and organized Front Desk Coordinator to manage front office operations for a team in Bellevue, Washington. This contract opportunity is ideal for someone who enjoys being the first point of contact and thrives in a role that blends customer service with administrative support.</p><p> </p><p><strong>Responsibilities:</strong></p><p>Greet visitors and direct them appropriately</p><p>Answer and route incoming calls and messages</p><p>Maintain a clean and organized reception area</p><p>Manage appointment scheduling and conference room bookings</p><p>Receive and distribute mail and deliveries</p><p>Assist with data entry and document preparation</p><p>Support internal communications and office coordination</p><p>Provide general administrative support to various departments</p>
- 2026-03-16T00:00:00Z