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4 results for Customer Service Manager in Seattle, WA

Customer Service Manager

Tacoma, WA
onsite
Temporary / Contract
27 - 31 USD / Hourly
We are looking for a Customer Service Manager to support service operations and deliver an outstanding experience for customers in Frederickson, Washington. This Long-term Contract position is ideal for someone who is detail oriented and can lead day-to-day customer interactions, coordinate service requests, and keep communication flowing across a fast-paced support environment. The role requires someone who can balance team oversight, account care, and scheduling accuracy while maintaining high service standards. Responsibilities:• Lead daily customer service activities and guide the team in resolving inquiries with professionalism, urgency, and care.• Manage customer accounts by addressing service needs, documenting interactions, and strengthening ongoing client relationships.• Oversee call center workflows to ensure incoming requests are handled efficiently and escalated appropriately when needed.• Coordinate job scheduling and dispatch activities to align field service resources with customer requirements and timelines.• Use computer-aided dispatch tools to monitor assignments, track service progress, and support timely updates.• Review service performance trends, identify process gaps, and implement practical improvements that enhance response quality.• Partner with internal teams to communicate priorities, resolve operational issues, and maintain a smooth customer experience.
2026-08-18T00:00:00Z

Customer Service Representative

Seattle, WA
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Customer Service Representative to support daily operations at our ambulatory clinic in Seattle, Washington. This Long-term Contract position is ideal for someone who enjoys creating a welcoming experience for patients while keeping appointments, communication, and front-office tasks running smoothly. The person in this role will serve as a key point of contact for patients and staff, balancing attentive service with strong organization in a fast-paced clinical environment. Responsibilities: • Respond to inbound patient calls professionally, provide clear information, and direct inquiries to the appropriate clinic resources. • Coordinate appointment scheduling, update calendars, and help maintain an efficient daily flow for providers and patients. • Welcome patients upon arrival, assist with intake activities, and prepare them for clinic visits in a courteous and timely manner. • Handle order entry and administrative documentation accurately while supporting routine front-desk and customer service functions. • Communicate test-related updates to patients as directed and address questions or concerns with empathy and professionalism. • Process payments and other revenue-related transactions while maintaining accuracy and confidentiality. • Use clinic communication tools to support timely coordination, patient safety, and effective collaboration across teams. • Work closely with administrative and clinical staff to resolve service issues and contribute to a positive patient experience.
2026-08-06T00:00:00Z

Customer Service

Federal Way, WA
onsite
Temporary / Contract
20 - 24 USD / Hourly
Position OverviewWe are seeking a professional and customer-focused contract, Customer Service Representative to join a growing organization in Federal Way, WA. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to resolve customer inquiries efficiently while providing an exceptional customer experience. This role serves as a key point of contact for customers and works closely with internal teams to ensure timely and accurate service. Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and other communication channels.</li><li>Provide accurate information regarding products, services, policies, and procedures.</li><li>Resolve customer concerns and complaints in a professional and timely manner.</li><li>Document customer interactions and maintain accurate records within company systems.</li><li>Process orders, requests, applications, and account updates.</li><li>Research and troubleshoot customer issues, escalating concerns when appropriate.</li><li>Collaborate with internal departments to ensure customer needs are met.</li><li>Follow up with customers to confirm issue resolution and satisfaction.</li><li>Maintain a high level of professionalism and customer service standards.</li><li>Support additional administrative and customer support functions as needed.</li></ul>
2026-08-17T00:00:00Z

Patient Service Representative

Renton, WA
onsite
Temporary / Contract
22 - 26 USD / Hourly
Position OverviewWe are seeking a professional and compassionate Patient Services Representative for a temporary onsite opportunity in Renton, WA. This role serves as the first point of contact for patients and is responsible for delivering exceptional customer service while supporting the daily administrative operations of a healthcare facility. The ideal candidate will possess strong communication skills, a patient-focused approach, and the ability to manage multiple priorities in a fast-paced healthcare environment. Key Responsibilities<ul><li>Greet patients, visitors, and vendors in a professional and welcoming manner.</li><li>Answer incoming calls and assist with patient inquiries, scheduling requests, and general questions.</li><li>Schedule, reschedule, and confirm patient appointments.</li><li>Register new patients and update demographic, insurance, and contact information.</li><li>Verify insurance coverage and eligibility prior to appointments.</li><li>Collect copays and process patient payments in accordance with office procedures.</li><li>Maintain accurate patient records within electronic medical record (EMR) systems.</li><li>Coordinate referrals, authorizations, and follow-up appointments as needed.</li><li>Respond to patient concerns and escalate issues appropriately.</li><li>Assist providers and clinical staff with administrative support functions.</li><li>Process incoming faxes, medical records requests, and correspondence.</li><li>Ensure compliance with HIPAA regulations and patient confidentiality standards.</li></ul>
2026-08-17T00:00:00Z