2 results for Customer Service Manager in Seattle, WA

Help Desk Manager

Seattle, WA
onsite
Permanent
90000 - 120000 USD / Yearly
Help Desk Supervisor permanent • Permanent • Onsite in Seattle, WA Job Summary Robert Half hiring for a Help Desk Supervisor to join our client and lead day‑to‑day IT support operations and ensure exceptional service for attorneys, staff, and firm leadership. This role combines team leadership with hands‑on technical escalation, driving service excellence, process improvement, and operational consistency across the Help Desk. The position is fully onsite at the firm’s Seattle office and includes participation in an after‑hours on‑call rotation. Roles & Responsibilities Leadership & Team Management Oversee, coach, and support a team of Help Desk technicians and analysts. Set performance expectations, manage reviews, and support hiring and onboarding. Serve as the main escalation point for complex technical issues. Promote a culture of high-quality service and operational accountability. Help Desk Operations Manage ticket intake, prioritization, and resolution within the firm’s Zoho environment (ServiceNow or similar experience welcome). Track and improve SLAs, response times, and resolution quality. Provide advanced troubleshooting for hardware, software, and system issues. Identify recurring issues and implement proactive, long-term solutions. Maintain documentation, processes, and support procedures. Cross-Department Collaboration Partner with attorneys, business teams, and firm leadership to address technology needs. Work with the Support Trainer to deliver effective onboarding and user education. Maintain clear communication between IT and internal stakeholders. Compliance, Projects & Governance Ensure IT processes meet legal industry standards, especially around data security. Support firmwide technology initiatives, including system upgrades and deployments. Contribute to resource planning, budgeting, and vendor coordination. Participate in a rotating after-hours support schedule. Compensation & Benefits Salary: $90,000–$120,000 DOE + Annual discretionary and merit increases Benefits Include: Medical, dental, and vision insurance 401(k) with employer match + profit sharing Paid holidays, PTO, parental leave Commuter benefits Disability & life insurance Community service leave Wellness programs detail oriented training and development opportunities across firm offices Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job that matches faster.
2026-03-20T00:00:00Z

Account Manager

Marysville, WA
onsite
Permanent
80000 - 90000 USD / Yearly
We are looking for a detail-oriented and proactive Account Manager to oversee customer account management in Marysville, Washington. This role requires strong organizational skills and excellent communication abilities to ensure smooth processing of orders, invoices, and shipments. If you have a knack for accuracy and customer service, we invite you to join our team. Responsibilities:• Prepare and distribute equipment quotes to customers with precision and clarity.• Generate and send invoices, along with other essential customer documents.• Support collections efforts by coordinating with customers as necessary.• Respond to customer inquiries regarding equipment by reviewing specifications and collaborating with internal teams to provide accurate information.• Process purchase orders efficiently and ensure all details are properly documented.• Create and finalize sales invoices, maintaining a high level of accuracy.• Proofread quotes and invoices prepared by team members to ensure consistency and correctness.• Arrange transportation and freight for outgoing shipments, ensuring timely delivery. The salary range for this position is $80,000 to $90,000. Benefits:Medical/Dental/VisionLife insurance401k with match120 hours PTO10 paid holidays + 2 floating holidays
2026-03-18T00:00:00Z