We are looking for a motivated Collections Specialist to join our team in Framingham, Massachusetts. This role involves engaging with customers to drive sales, resolve inquiries, and support marketing initiatives. The ideal candidate is proactive, organized, and skilled in customer communication and problem-solving.<br><br>Responsibilities:<br>• Conduct daily outbound calls to customers to secure orders, with call volumes ranging from 30 to 40+ calls per day, supporting weekly, quarterly, and annual sales objectives.<br>• Utilize product knowledge and sales expertise to upsell items, promote special offers, suggest alternatives for unavailable products, and address customer concerns effectively.<br>• Provide assistance to customers by resolving product-related inquiries, confirming orders, and coordinating with warehouse and purchasing teams to address delivery issues or special requests.<br>• Support the outside sales team by managing follow-up tasks, coordinating samples, and preparing marketing materials.<br>• Organize and ship product samples to both current and prospective customers, ensuring timely delivery.<br>• Submit sample requests to suppliers and facilitate receipt and organization in coordination with the warehouse team.<br>• Oversee the creation, updates, and distribution of marketing materials for the Retail Department using tools like Microsoft Publisher.<br>• Respond promptly to customer requests for product information, ensuring satisfaction.<br>• Assist in the planning and execution of trade shows, customer presentations, and new product or supplier rollouts.<br>• Occasionally visit local accounts to provide sampling and merchandising support and deliver products during emergencies.
<p><strong>Job Description:</strong></p><p>Are you a detail-oriented accounting professional with expertise in <strong>Accounts Payable</strong> and proficiency in <strong>QuickBooks</strong>? </p><p>Robert Half is working with a dynamic and growing company to find a skilled <strong>Accounts Payable Specialist</strong>. This is a fantastic opportunity for individuals who thrive in fast-paced, collaborative environments and value accuracy in their work.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Process invoices, ensuring proper coding and approvals.</li><li>Manage vendor records, including setting up new vendors and maintaining accurate details.</li><li>Reconcile accounts payable transactions and statements.</li><li>Handle weekly or monthly payment batches, ensuring timely payment to vendors.</li><li>Investigate and resolve discrepancies or payment issues promptly.</li><li>Track and maintain expense reports.</li><li>Support the month-end and year-end close process as it relates to accounts payable.</li><li>Communicate professionally with vendors to address inquiries.</li><li>Generate reports using QuickBooks to track AP metrics and trends.</li></ul>
<p>Robert Half's marketing & creative client is looking for a Growth Marketing Specialist for a 3-6+ month contract in the Greater Boston area. This is a hybrid, 40-hour-per-week opportunity; candidates must be willing and able to work onsite 2 days per week. The Marketing Specialist will play a role in shaping cross-platform digital growth initiatives, driving results across multiple brands. They will also help define strategies for performance marketing, oversee campaign alignment for key platforms, and ensure consistency and innovation in digital efforts.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Develop and execute digital marketing campaigns across paid media, social, and organic platforms</li><li>Identify opportunities for audience targeting, platform growth levers, and ROI maximization</li><li>Track and manage budgets</li><li>Monitor campaign performance</li><li>Manage and maintain U.S. product listings</li><li>Lead social media strategies to grow brand presence and engagement</li><li>Oversee email marketing campaigns</li><li>Support digital trade marketing programs and product launches</li><li>Leverage Salesforce tools to enhance program execution and reporting</li></ul>
<p>We are offering a contract-to-hire employment opportunity for a Patient Access Specialist in Nashua, NH. This Patient Access Specialist is in the healthcare industry where you will be interacting with customers and patients, managing their accounts, and handling their inquiries. Apply to become a Patient Access Specialist today!</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Engage in patient-facing activities and provide a high level of customer service.</p><p>• Process patient credit applications with accuracy and efficiency.</p><p>• Responsible for answering inbound calls and dealing with patient queries promptly.</p><p>• Maintain an up-to-date record of patient credit information.</p><p>• Perform authorizations, benefit functions, and billing functions as part of the role.</p><p>• Participate in clinical trial operations as required.</p><p>• Monitor patient accounts and take necessary actions based on account status.</p>
<p>We are looking for an experienced Senior Payroll Specialist to ensure accurate and timely processing for a multi-location, high-volume workforce. This role requires meticulous attention to detail, confidentiality, and a strong understanding of payroll systems and compliance standards. Reporting to the Accounting Manager and Controller, the Payroll Specialist will play a critical role in maintaining payroll integrity and resolving any related issues. This role is IN office int he greater Worcester area! </p><p><br></p><p>Responsibilities:</p><p>• Compile and process weekly payroll data, including timesheets, for accuracy and compliance with established guidelines.</p><p>• Perform audits to identify and correct data entry errors, ensuring payroll accuracy.</p><p>• Calculate and process garnishments, deductions, and taxable adjustments in compliance with legal requirements.</p><p>• Enter local and federal Prevailing Wage rates into payroll systems and generate Certified Payroll reports.</p><p>• Print and distribute payroll checks, upload direct deposit notifications, and transmit files to financial institutions.</p><p>• Address payroll inquiries and resolve issues promptly with employees, supervisors, and administrators.</p><p>• Maintain the confidentiality of sensitive payroll information, including wages, deductions, and tax details.</p><p>• Collaborate on special projects and contribute to process improvements within the payroll system.</p><p>• Ensure compliance with company policies, safety standards, and the Code of Conduct.</p><p>• Support miscellaneous tasks as needed to assist the accounting and payroll team.</p>
<p>We are looking for a detail-oriented Accounts Payable Specialist to join our team in Wellesley, Massachusetts. In this contract position, you will play a key role in ensuring the smooth processing of invoices and payments while maintaining vendor records and adhering to established accounting practices. This is an excellent opportunity for professionals with a strong background in accounts payable to contribute to a fast-paced banking environment.</p><p><br></p><p>Responsibilities:</p><p>• Process and review 100-200 invoices weekly with accuracy and attention to detail.</p><p>• Conduct weekly check runs every Thursday to ensure timely payments.</p><p>• Code invoices to the general ledger (GL) and verify proper account allocations.</p><p>• Maintain vendor records, including updates and corrections, to ensure data integrity.</p><p>• Facilitate payments through Automated Clearing House (ACH) and other electronic methods.</p><p>• Collaborate with internal teams to resolve discrepancies and address invoice-related inquiries.</p><p>• Ensure compliance with company policies and accounting standards in all payment processes.</p><p>• Generate periodic reports on accounts payable activities for management review.</p><p>• Support audits by providing documentation and explanations for accounts payable transactions.</p>
We are looking for a dedicated Payroll Specialist to join our team in Pawtucket, Rhode Island. This long-term contract position offers an exciting opportunity to manage payroll operations for a large workforce while ensuring compliance with tax regulations and garnishment procedures. If you are detail-oriented and thrive in a fast-paced environment, we encourage you to apply.<br><br>Responsibilities:<br>• Process weekly payroll for approximately 1,200 employees, including both salaried and hourly workers.<br>• Set up new employees in the payroll system and ensure accurate tax configurations.<br>• Handle garnishments and other payroll-related administrative tasks with precision.<br>• Collaborate with the HR team to ensure smooth payroll operations without overlapping benefits-related responsibilities.<br>• Review and validate employee timecards to ensure accurate payment.<br>• Maintain compliance with multi-state payroll regulations and prevailing wage requirements.<br>• Address payroll-related inquiries and resolve discrepancies promptly.<br>• Adapt to evolving responsibilities while maintaining focus on assigned tasks and adhering to instructions.<br>• Work onsite to process payroll efficiently and meet weekly deadlines.
We are looking for an experienced Accounts Payable Specialist to join our team in Burlington, Massachusetts. This Contract-to-permanent position is ideal for someone who thrives in a fast-paced environment and possesses a strong attention to detail. As part of the healthcare industry, this role offers the opportunity to contribute to essential financial operations while ensuring accuracy and efficiency in managing accounts payable processes.<br><br>Responsibilities:<br>• Process and code invoices accurately to ensure timely payments.<br>• Organize and manage the accounts payable inbox, addressing inquiries and maintaining proper folder structures.<br>• Review and reconcile account statements to resolve discrepancies and ensure accurate records.<br>• Enter invoices into the system with precision, adhering to company protocols.<br>• Handle Automated Clearing House (ACH) payments and other financial transactions.<br>• Collaborate with vendors and internal teams to address payment-related issues.<br>• Maintain detailed records of accounts payable activities for audit and reporting purposes.<br>• Assist in streamlining accounts payable processes to enhance efficiency and accuracy.<br>• Ensure compliance with organizational policies and financial regulations.
<p>Robert Half is working with a respected client in the Billerica area seeking a Quality Assurance Specialist to join its team. This role is open due to business growth, reporting into a Senior Quality Manager.</p><p><br></p><p>Our client is looking for a Quality Assurance professional with at least 1 year of professional experience and knowledge of ISO 9001 standards. The selected candidate will be responsible for document control, audit implementation, product inspections, and ensuring compliance. Prior experience in a manufacturing or distribution setting is preferred.</p><p><br></p><p>For the right experience the starting salary range would be up to $90,000 + bonus. There's lot of growth opportunity and strong benefits.</p><p><br></p><p>If interested and qualified please apply to this listing, or email Bill.Nichols@roberthalf. Thanks!</p>
We are looking for a detail-oriented Cash Application Specialist to join our dynamic team in Danvers, Massachusetts. In this long-term contract role, you will play a vital part in managing payment transactions and ensuring accurate financial records within the printing and publishing industry. This position offers an excellent opportunity to contribute to a fast-paced, collaborative work environment.<br><br>Responsibilities:<br>• Process and post incoming payments accurately and efficiently across multiple accounts.<br>• Maintain detailed and organized records of all cash application activities.<br>• Investigate and resolve discrepancies in accounts receivable to ensure accurate reporting.<br>• Collaborate with internal teams to reconcile accounts and improve payment processes.<br>• Monitor payment schedules and ensure timely posting to meet financial deadlines.<br>• Prepare reports and summaries related to cash applications for management review.<br>• Utilize accounting software to streamline cash application processes.<br>• Communicate effectively with clients and stakeholders regarding payment issues.<br>• Assist in developing and implementing best practices for cash application workflows.<br>• Support audits by providing necessary documentation and insights related to cash transactions.
<p>Nashua, NH - ON-SITE - Patient Access Specialist - 3rd Shift Position</p><p>Hours 11:00am-7:00pm - Multiple Openings </p><p><br></p><p>We are looking for a dedicated Patient Access Specialist to join our team in Nashua, New Hampshire. This Contract to permanent position focuses on ensuring seamless patient admissions and delivering exceptional service while adhering to organizational policies and regulatory standards. As part of the healthcare industry, this role plays a vital part in supporting patients and maintaining efficient processes.</p><p><br></p><p>Responsibilities:</p><p>• Accurately assign medical record numbers (MRNs) and verify medical necessity to ensure compliance with regulations.</p><p>• Deliver clear instructions to patients, collect insurance details, and process physician orders while maintaining a high level of customer service.</p><p>• Meet point-of-service collection targets and pre-register patient accounts by gathering demographic, insurance, and financial information through inbound and outbound calls.</p><p>• Explain and obtain signatures for consent and treatment forms, ensuring patients understand their rights and responsibilities.</p><p>• Verify insurance eligibility and input benefit data to support billing processes and enhance claims accuracy.</p><p>• Utilize software tools to identify potential non-payment issues for Medicare patients, distribute required forms, and provide necessary documentation.</p><p>• Conduct audits on patient accounts to ensure accuracy and compliance with quality standards, offering feedback to leadership as needed.</p><p>• Maintain a compassionate and detail-oriented approach in all patient interactions, aligning with organizational goals and customer service expectations.</p><p>• Provide patient education materials and ensure all required documentation is completed promptly and correctly.</p>
<p>We are offering a long-term contract employment opportunity for a Patient Access Specialist in Nashua, NH. This role is in the healthcare industry where you will be interacting with customers and patients, managing their accounts, and handling their inquiries.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Engage in patient-facing activities and provide a high level of customer service.</p><p>• Process patient credit applications with accuracy and efficiency.</p><p>• Responsible for answering inbound calls and dealing with patient queries promptly.</p><p>• Maintain an up-to-date record of patient credit information.</p><p>• Perform authorizations, benefit functions, and billing functions as part of the role.</p><p>• Participate in clinical trial operations as required.</p><p>• Monitor patient accounts and take necessary actions based on account status.</p>
Position Overview:<br>The Senior Desktop Support Specialist is responsible for the daily management of the IT Helpdesk, resolving system and network issues, and working on enterprise projects as assigned. This is a forward-facing position with direct contact with staff and vendors.<br><br>Essential Duties and Responsibilities: <br>• Manage MOC helpdesk system. Dispatch tickets to various IT staff contingent on the level of identified issue; ensure resolution and proper documentation for all tickets. The position will respond to level 2 and level 3 support requests.<br>• Manage user accounts in a Windows active directory hybrid environment. Establish new users with appropriate permissions and SSO applications. Remove users as necessary.<br>• Work with user departments to maintain file structure and data within a 365 Sharepoint/OneDrive environment<br>• Work with Vendors to resolve system and network issues<br>• Install and troubleshoot computer software, including Microsoft Operating Systems, MS Office, Citrix, VPN, and Adobe, etc. Perform updates as necessary.<br>• Install and troubleshoot computer hardware (desktops, laptops, printers and related peripherals) on site and remote. Ensure hardware is ready for new hires.<br>• Work with IT Head to ensure the user systems (laptops) are managed and replaced in line with agency standards<br>• Maintain documentation on hardware and software configuration, network configuration, and computer inventory<br>• Maintain software solutions and hardware driver updates from vendors<br>• Perform client support of MOC desktop applications<br>• Manage the MOC Door Access Control and Video systems at over 20 locations<br>• Manage cell phone and tablet provisioning along with the MDM solution<br>• Manage print server to optimize copier use throughout the agency<br>• Understanding of the OSI model and its application in troubleshooting<br>• Perform other related duties as assigned<br><br>Required Qualifications and Skills: <br>• Associate degree or higher in computer science or related field<br>• Minimum 2 years of experience<br>• Demonstrated strong working knowledge of desktop and laptop hardware, applications and networking components<br>• Expert knowledge of Windows OS and advanced knowledge of Office suites<br>• Experience troubleshooting desktop issues (Windows, Microsoft Outlook, Microsoft Office, browsers, printing, etc.) and providing remote IT assistance via phone and remote support tools.<br>• Ability to prioritize tasks and manage competing demands<br>• Excellent customer service, organizational, oral and written communication skills<br>• Must be a self-motivated team player and have a willingness to learn and teach<br>• Certificate for: COMPTIA+, Network+, Microsoft Azure or experience with SharePoint and OneDrive in Microsoft 365, experience With Kaseya and IT Glue are a plus
<p>Robert Half Finance & Accounting is working with an established company with home offices in the North Shore looking for an Accounts Payable Specialist to join its team. This is a direct hire opportunity, open due to growth, reporting directly to the Accounts Payable Manager</p><p><br></p><p>Our client is looking for the following credentials...</p><p><br></p><p>- At least 2+ years of progressive experience in full cycle Accounts Payable</p><p>- Experience processing Checks and automated ACH & Wire transactions</p><p>- Advanced Excel (MUST BE able to do Pivot Tables and VLOOKUP's)</p><p>- Experience working in a team environment</p><p>- Strong presentation, professionalism, and energy</p><p>- Degree a plus, not required</p><p><br></p><p>For the right candidate our client will be putting together a competitive offer, commensurate with experience, along with an above average benefits package. The selected candidate will also be in line for significant growth potential as operations are expanding. This is a great opportunity for an Accounts Payable professional looking for a team environment and a strong support system. Work/life balance at this company is also very important. The schedule is HYBRID.</p><p><br></p><p>If interested and qualified please reply ASAP as this opportunity is of urgent need. Send resumes directly to Bill.Nichols@roberthalf. Thanks.</p>
<p>3rd Shift (Night Shift) Patient Access Specialist! 11:00pm-7:00am - Multiple Openings! </p><p><br></p><p>We are offering a contract to permanent employment opportunity for a Patient Access Specialist in Nashua, New Hampshire. In this role, you will be fundamental in providing quality services to patients by managing their admission processes and ensuring regulatory compliance within the healthcare industry.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Ensure precise assignment of MRNs and carry out medical necessity and compliance checks.</p><p>• Efficiently handle incoming, outgoing, and inter-office calls via the telephone switchboard.</p><p>• Adhere to organizational policies while delivering exceptional customer service with compassion.</p><p>• Conduct pre-registration of patients' accounts prior to their visits, which may involve both inbound and outbound communication to gather demographic, insurance, and other patient information.</p><p>• Inform patients, guarantors, or legal guardians about general consent for treatment forms, obtain necessary signatures, and distribute patient education documents.</p><p>• Review responses in the insurance verification system, select the applicable insurance plan code, and enter benefit data to support Point of Service Collections and billing processes.</p><p>• Use the Advance Beneficiary Notice (ABN) software to accurately screen medical necessity, inform Medicare patients of potential non-payment of tests, and distribute the ABN as needed.</p><p>• Utilize auditing and reporting systems for quality assurance to correct accounts, including those from other employees, departments, and facilities.</p><p>• Conduct account audits to ensure all forms are completed accurately and timely, meeting audit standards, and provide statistical data to Patient Access leadership.</p>
We are looking for a dedicated Patient Access Specialist to join our team in Nashua, New Hampshire. In this Contract-to-permanent role, you will play a critical part in ensuring smooth admissions and registration processes for hospital patients while maintaining compliance with organizational policies and regulatory standards. This position requires strong attention to detail and excellent communication skills to deliver exceptional service to patients and their families.<br><br>Responsibilities:<br>• Register patients accurately by assigning medical record numbers, performing compliance checks, and collecting necessary insurance and physician order details.<br>• Provide clear instructions and compassionate customer service during all patient interactions, adhering to organizational policies and standards.<br>• Meet assigned point-of-service goals, including the collection of patient financial responsibilities and past-due balances.<br>• Conduct pre-registration tasks, which may involve inbound and outbound calls to gather demographic, insurance, and payment information.<br>• Explain and obtain signatures for consent forms and distribute necessary patient education materials, ensuring proper documentation.<br>• Verify insurance eligibility and input benefit details to facilitate billing processes and maintain a high clean claim rate.<br>• Screen medical necessity for Medicare patients using specialized tools and provide required forms to inform them of potential non-payment scenarios.<br>• Utilize quality auditing systems to review and correct account information, ensuring compliance with audit standards and reporting accuracy.<br>• Perform audits of accounts across teams and departments, providing statistical data to support leadership in improving processes.
<p>We are looking for a detail-oriented Patient Access Specialist in Nashua, New Hampshire. In this Contract-to-Permanent role, you will play a key role in ensuring patients receive seamless admissions and access services while adhering to organizational policies and regulatory guidelines. Your primary focus will be on delivering exceptional customer service, maintaining accurate records, and supporting billing processes for a positive patient experience.</p><p><br></p><p>Responsibilities:</p><p>• Accurately assign medical record numbers (MRNs) and perform compliance checks to ensure proper documentation and adherence to regulations.</p><p>• Provide patients with clear instructions and collect insurance information while maintaining a high level of customer service.</p><p>• Handle pre-registration tasks, including inbound and outbound calls to collect demographic, insurance, and financial details, as well as payment collection for past due balances.</p><p>• Explain treatment consent forms, obtain required signatures, and distribute relevant patient education materials such as Medicare and Tricare notices.</p><p>• Verify insurance eligibility, enter benefit data into systems, and ensure a smooth billing process to support clean claims.</p><p>• Conduct medical necessity screenings for Medicare patients using appropriate tools and distribute necessary forms to inform them of potential non-payment.</p><p>• Audit patient accounts for accuracy, ensure completion of required forms, and provide statistical data to leadership for quality assurance.</p><p>• Utilize reporting systems to identify and correct account discrepancies across various departments and facilities.</p><p>• Meet assigned point-of-service collection goals and maintain compliance with organizational standards.</p>
<p>This role is onsite in Brighton, MA 5x per week, non-negotiable, do not apply if you aren't open to working onsite 5x per week</p><p><br></p><p><strong>Job Title</strong>: Administrative and Operations Coordinator - Technology Team Support</p><p><br></p><p><strong>Job Summary</strong>: We are seeking an extremely organized and proactive Administrative and Operations Coordinator to assist our technology team with scheduling, data input, certification tracking, and consistent follow-ups. This role is critical in ensuring all team members complete required certifications and trainings within specified timelines. The ideal candidate will need exceptional organizational, communication, and follow-through skills to manage multiple responsibilities, while diligently documenting and monitoring progress to maintain compliance standards.</p><p><br></p><p><strong>Key Responsibilities</strong>:</p><ul><li><strong>Scheduling</strong>: Coordinate and manage meeting calendars, training sessions, and certification deadlines to ensure team members have access to all required resources.</li><li><strong>Data Input & Tracking</strong>: Maintain accurate records of certifications, trainings, and other compliance requirements in designated systems.</li><li><strong>Certification and Training Follow-Up</strong>: Actively track the status of individual team members’ certification and training completions. Proactively remind those who are not compliant and ensure consistent follow-ups via email, messaging, or other methods of communication.</li><li><strong>Documentation</strong>: Maintain detailed reports and logs for certification progress, escalations, and completed follow-ups, ensuring data is centralized and up-to-date.</li><li><strong>Reporting</strong>: Provide recurring updates to leadership regarding team compliance performance, outstanding certifications, and any roadblocks.</li><li><strong>Consistent Outreach</strong>: Communicate persistently and professionally with team members who have outstanding tasks, reinforcing deadlines and expectations without compromising relationships.</li><li><strong>Process Improvement</strong>: Identify and suggest opportunities to streamline certification tracking and follow-up processes for greater efficiency.</li></ul><p><br></p>
We are looking for a dedicated Collections Specialist to join our team in Nashua, New Hampshire. This Contract-to-permanent position offers an opportunity to contribute to a fast-paced, growing organization by managing collections and payment posting processes. The ideal candidate will have a strong background in handling high-volume cash applications and maintaining accurate financial records.<br><br>Responsibilities:<br>• Manage incoming and outgoing collections calls to ensure prompt payment resolutions.<br>• Accurately apply cash to customer accounts and process high-volume cash receipts.<br>• Handle wire transfers, checks, and credit card payments with precision and efficiency.<br>• Monitor and track daily deposits, ensuring all transactions are properly recorded.<br>• Retrieve remittance data and address vendor inquiries in a timely manner.<br>• Maintain and update customer files to ensure complete and accurate data integrity.<br>• Contact customers regarding past-due amounts and document all communications in the system.<br>• Record customer payments accurately in financial reports and reconcile discrepancies as needed.
<p>Robert Half is recruiting for a Customer Service Specialist role with a rapidly growing manufacturing client in the Wilmington area. This is a permanent role, joining an already established team, with lots of growth opportunity.</p><p><br></p><p>Our client is looking for a customer service candidate with at least 1 year of professional business to business experience.</p><p><br></p><p>Responsibilities include preparing quotes, processing orders, and answering more technical questions as needed. This is NOT a call center role, it's a far more strategic customer service function.</p><p><br></p><p>If interested in, and qualified for the Customer Service Specialist role, please apply ASAP. I'm scheduling interviews soon!</p>
<p>We are looking for a detail-oriented Collections Specialist to join our client in Cranston, Rhode Island. In this role, you will manage key aspects of customer accounts, including collections and account analysis, while maintaining strong communication and interpersonal relationships. This position offers an opportunity to work independently and contribute to the financial health of a dynamic metal fabrication company.</p><p><br></p><p>Responsibilities:</p><p>• Manage the accounts receivable process, including reviewing and approving customer orders to ensure compliance with company policies.</p><p>• Conduct thorough analysis of customer accounts to identify discrepancies and resolve issues promptly.</p><p>• Handle commercial collections by negotiating payment terms and securing timely payments from clients.</p><p>• Apply cash payments accurately and maintain detailed records of transactions.</p><p>• Collaborate with internal teams to ensure billing functions are completed efficiently and accurately.</p><p>• Communicate effectively with customers to address inquiries and provide exceptional service.</p><p>• Research and resolve account-related problems independently, demonstrating a proactive approach.</p><p>• Generate reports and maintain accurate documentation to track collections and overall account status.</p><p>• Monitor accounts for overdue balances and take appropriate action to minimize risk.</p><p>• Support the implementation of best practices to improve accounts receivable processes.</p>
<p>We are looking for a dedicated Customer Experience Specialist to join our team in Methuen, MA. In this Contract-to-Permanent position, you will play a pivotal role in ensuring customer satisfaction by addressing inquiries, coordinating services, and providing efficient solutions. If you are passionate about delivering exceptional service and thrive in a dynamic environment, we encourage you to apply.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>Open and manage customer cases, ensuring timely routing to appropriate departments.</p><p>Dispatching calls to field technicians</p><p>Process customer payments and assist with scheduling service appointments to meet their needs.</p><p>Provide answers to frequently asked questions and guide customers through available solutions.</p><p>Coordinate training, transport, and contract execution to ensure orders are ready.</p><p>Collaborate with customers' insurance providers to verify adequate coverage for services.</p><p>Document intake details, update work orders, and provide accurate service estimates.</p><p>Identify opportunities to drive revenue and collaborate closely with other departments to execute tasks.</p>
<p>A family-owned business in Bourne, MA is looking to hire an Administrative Assistant/Customer Service Associate to join their team on a fulltime basis. This company specializes in commercial and residential glass/window installation, servicing customers throughout MA and the Islands. This person will be responsible for general administrative tasks and office support at their office in Bourne, MA, with a focus on helping business owners maintain exceptional relationships with customers, team and suppliers.</p><p><br></p><p>Responsibilities:</p><p>• Provide exceptional customer service to clients via phone, email and in person</p><p>• Build sustainable relationships and trust with customer accounts through open and interactive communication</p><p>• Assist customers with inquiries, concerns, and requests in a professional and timely manner</p><p>• Provide accurate, valid and complete information by using the right methods/tools</p><p>• Handle and resolve customer complaints or issues with empathy and patience</p><p>• Schedule glass installation and service appointments efficiently and timely</p>
<p>Senior Growth Marketing Manager with 5+ years of proven experience in a SaaS company needed for a full-time, fully onsite position with our client in Boston. Must be able to work fully onsite in Boston. Must have experience developing and driving top-of-funnel demand gen marketing programs. Salary is 150-180K + equity.</p><p><br></p><p>The Senior Growth Marketing Manager will focus on developing and executing data-driven strategies to acquire new customers, drive adoption through partner channels, build brand awareness, and enhance customer engagement. The candidate will leverage cutting-edge AI tools to rapidly iterate, optimize campaigns, and make informed decisions.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Marketing Strategy:</strong> Develop integrated marketing plans across channels, including content marketing, digital campaigns, social media, email, events, and trade shows.</li><li><strong>Partner Marketing:</strong> Create targeted content and campaigns to drive growth through partner channels, supporting partner communication and enablement.</li><li><strong>Content Marketing:</strong> Execute content strategies, including blog posts, videos, webinars, and infographics, to engage and attract customers directly and through partners.</li><li><strong>Brand Building:</strong> Maintain a consistent brand voice and visual identity across all marketing initiatives.</li><li><strong>Digital Marketing:</strong> Launch and optimize campaigns (SEO/SEM, paid social, display ads) to increase conversions.</li><li><strong>Email Marketing:</strong> Design and manage campaigns to nurture leads, engage customers, and drive growth.</li><li><strong>Data Analysis:</strong> Track, analyze, and report on campaign performance, optimizing strategies to hit KPIs.</li><li><strong>MarTech Operations:</strong> Build and manage marketing tools and CRM platforms, ensuring efficiency and scalability.</li></ul>
We are looking for an experienced Project Manager to lead and execute high-profile events, conferences, and sponsorships while maintaining exceptional standards for branding and marketing. This is a long-term contract position based in Boston, Massachusetts, offering an opportunity to collaborate across teams and drive impactful event strategies. The ideal candidate will bring innovative thinking and expertise in event management, particularly within the financial services industry.<br><br>Responsibilities:<br>• Design, plan, and execute proprietary events, third-party conferences, and sponsorships in collaboration with internal teams and external vendors.<br>• Ensure all event components align with branding guidelines and showcase thought leadership through integrated marketing strategies.<br>• Work closely with sales teams to develop themes, goals, and messaging tailored to each event.<br>• Create detailed project plans, lead planning calls, and coordinate deliverables across multiple business partners.<br>• Provide strategic insights to enhance event components, including speaker coordination, brand messaging, and attendee experiences.<br>• Manage and oversee presenters, from speaker requests to content creation and preparation, ensuring alignment with event objectives.<br>• Monitor budgets and expenditures to ensure events remain within financial limits while adhering to industry standards.<br>• Measure and analyze the return on investment for all programs, preparing detailed reporting and insights.<br>• Coordinate logistics for industry conferences, including booth setups, promotional materials, and attendee engagement.<br>• Support marketing deliverables such as collateral, registration copy, invitations, and promotional campaigns.
