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5 results for Customer Service Specialist in Providence, RI

Customer service representative

Northborough, MA
onsite
Permanent / Full Time
52000 - 60000 USD / Yearly
We are looking for a detail-oriented Customer Service Representative to support customers and internal teams from our Northborough, Massachusetts location. This role combines customer communication, order coordination, and record accuracy in a regulated environment, with a strong focus on timely service and dependable follow-through. The ideal candidate brings experience handling customer requests, processing orders, and maintaining organized documentation while working closely with sales, shipping, and operations. Responsibilities:• Build a strong understanding of company products, service workflows, order procedures, and quality standards to provide accurate support.• Assist assigned customer accounts by answering questions related to products, order progress, shipment updates, and general service needs.• Enter customer orders, quotations, invoices, and account details into company systems with a high level of accuracy and completeness.• Confirm item availability, share expected delivery timelines, and communicate delays, backorders, or supply concerns to customers and internal partners.• Review required prescriptions and supporting documents, ensuring records are complete and properly maintained.• Handle product return requests, create return authorizations in line with company policy, and document all related activity.• Record customer interactions, concerns, and resolutions thoroughly, addressing routine issues directly and escalating more complex matters when needed.• Coordinate with sales, shipping, and operations teams to support accurate fulfillment and consistent customer service outcomes.• For international account support, prepare shipments and manage export paperwork, customs documentation, freight coordination, and commercial invoice requirements for compliant delivery.• Contribute to outreach efforts, special assignments, workspace organization, and departmental coverage as business needs require.Northborough
2026-07-22T00:00:00Z

Customer Service Representative

Westborough, MA
onsite
Temporary to Hire
18 - 19.5 USD / Hourly
Robert Half's Client in Westborough MA is looking for a detail-oriented and driven Customer Service Representative to support their operations team on a year long engagement! Responsibilities:- Engage with customers- Phone/Email correspondence- Shipping/Receiving- Data entry- Perform routine maintenance on equipment- Strong technical skills (MS Office applications)- Excellent organization & time management skills- Ability to work independently Start Date: Asap!End Date: ~ 12-18 months (may extend)Work Type: On-siteHours: M-F | 8am-4pm or 9am-5pmPay Rate: $18+ (dependent on experience) *If interested, APPLY now!
2026-08-06T00:00:00Z

Client Service Representative

Boston, MA
onsite
Temporary / Contract
25 - 26 USD / Hourly
We are looking for a Client Service Representative to support client relationships and deliver a high standard of service for a long-term contract opportunity. In this role, you will serve as a key point of contact for client requests, coordinate with internal teams to resolve issues, and help ensure service commitments are met across multiple products. This position is well suited for someone who can manage competing priorities, communicate clearly, and work effectively in a hybrid environment. Responsibilities:• Serve as a primary contact for day-to-day client questions, providing timely updates, clear guidance, and appropriate follow-up on open items.• Assess incoming requests, route complex matters to the right teams, and track escalations through resolution to maintain strong client support.• Join scheduled client discussions when needed, offering service updates and helping address operational concerns or outstanding requests.• Review client-related reporting and identify potential service risks, bringing concerns forward when issues could affect the client experience.• Partner with internal departments and external providers to coordinate deliverables, resolve service issues, and keep priorities aligned.• Use internal systems and technology platforms to document inquiries, research account details, and manage service activity efficiently.• Help clients adopt available digital tools and automation features by explaining functionality and encouraging effective use of new solutions.• Monitor required client records and supporting documentation, including tax forms, account details, and authorized signer information, and flag gaps that could create risk.• Contribute to team initiatives, control reviews, and audit-related activities that strengthen service quality and operational compliance.
2026-07-29T00:00:00Z

Billing and Collections Specialist

Shrewsbury, MA
onsite
Permanent / Full Time
55000 - 70000 USD / Yearly
We are looking for a detail-oriented Billing and Collections Specialist to support client invoicing and receivables operations in Shrewsbury, Massachusetts. This position plays an important role in maintaining accurate billing records, coordinating with legal professionals on account activity, and helping ensure timely payment collection. The ideal candidate brings experience in billing and collections, strong organizational skills, and the ability to manage sensitive financial information with professionalism and discretion. Responsibilities:• Partner with attorneys and internal staff to review outstanding account balances and support timely follow-up on receivables.• Record collection efforts consistently and prepare status updates that outline account activity and progress for leadership review.• Monitor unbilled work with legal teams and help track expected invoice timing to support accurate revenue follow-through.• Prepare and send client statements, process card payments, and post incoming cash receipts to the appropriate accounts.• Create billing memos, complete transfers and adjustments, and issue invoices with a high level of accuracy.• Manage monthly electronic billing tasks, including establishing billing arrangements for new client matters when needed.• Provide billing histories, duplicate invoices, and audit-related reporting in response to internal or client requests.• Review new client and matter intake details, maintain billing system records, support alternative fee setup, and assist with month-end billing distribution and related administrative tasks.• Maintain organized financial documentation, follow firm procedures, and travel to other office locations when business needs require it. **For immediate consideration please call me directly! 508-205-2127, Eric Lebow**
2026-07-14T00:00:00Z

Enrollment Specialist

Braintree, MA
onsite
Permanent / Full Time
70000 - 80000 USD / Yearly
We are looking for an Enrollment Specialist to support individuals and families as they move through the enrollment process to become a beneficiary at a non-profit. This role is ideal for someone who combines strong administrative ability with compassionate communication and can help explain complex planning options in a clear, approachable way. The successful candidate will coordinate documentation, respond to inquiries, and help ensure each new account is opened accurately and efficiently within a mission-driven nonprofit environment. Responsibilities:• Serve as a primary point of contact for individuals, family members, and community professionals, providing responsive and respectful support throughout the enrollment journey.• Build a strong working knowledge of pooled and standalone special needs trusts, along with related future-planning resources for people with disabilities and their families.• Translate trust-related information into simple, easy-to-understand guidance so prospective beneficiaries and their support networks can make informed decisions.• Oversee the full intake and onboarding process for new beneficiaries by gathering required paperwork, tracking outstanding items, and keeping enrollment steps on schedule.• Partner with leadership as needed to review new referrals, address onboarding obstacles, and help coordinate assignment of accounts to the appropriate service coordinator.• Monitor inbound calls, emails, and other requests to identify common questions, referral patterns, and emerging service needs, then communicate those trends to the team.• Maintain accurate records for new beneficiary accounts, including service coordinator assignment details, investment selection information, welcome materials, and related documentation.• Support smooth communication across departments to ensure new account information is shared accurately and follow-up actions are completed in a timely manner.
2026-08-03T00:00:00Z