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4 results for Customer Service Specialist in Providence, RI

Customer Service Rep

Worcester, MA
onsite
Permanent / Full Time
52000 - 56000 USD / Yearly
We are looking for an experienced Customer Service Representative to join our team in the Greater Worcester County area. This role requires a detail-oriented individual who excels in managing customer interactions and ensuring seamless order processing to meet business needs. The ideal candidate will thrive in a fast-paced environment and demonstrate strong communication and organizational skills. Responsibilities:• Process customer orders accurately through data entry and maintain order records.• Communicate effectively with customers to address inquiries, resolve issues, and provide updates on orders.• Coordinate scheduling with transportation carriers to ensure timely shipping and delivery.• Monitor inventory levels and collaborate with relevant teams to manage substitutions and revisions.• Serve as a liaison between warehouse staff, sales teams, and management to address pricing, inventory, and customer concerns.• Interact with external carriers to confirm load availability and coordinate customer pickups.• Maintain and update customer databases to manage advanced shipping notices and routing requests.• Handle multiple tasks simultaneously while maintaining accuracy and efficiency in a fast-paced setting.• Facilitate customer satisfaction by responding to feedback and implementing solutions to improve processes. **For immediate consideration, please reach out to me ASAP. Eric Lebow 508-205-2127- we can do a quick resume review! **
2026-06-16T00:00:00Z

Bilingual Customer Service Representative

Franklin, MA
onsite
Temporary / Contract
19 - 20.5 USD / Hourly
Robert Half's client in Franklin MA is looking for a fulltime bilingual (English/Spanish) customer service representative! Responsibilities include: - incoming calls/emails- data entry- order processing- strong communication and follow-up skills- working with internal teams and clients- strong relationship management- strong technical skill set- bilingual is a must - crm experience is a plus
2026-07-08T00:00:00Z

Member services supervisor

Milford, MA
onsite
Permanent / Full Time
60000 - 65000 USD / Yearly
We are looking for a Member Services Supervisor to oversee a high-quality experience for members while guiding day-to-day service operations. This role combines team leadership, process improvement, and direct coordination of member programs to strengthen satisfaction, accuracy, and long-term engagement. The ideal candidate brings strong communication skills, sound judgment, and the ability to manage service activities in a fast-paced office environment. Responsibilities:• Direct membership lifecycle activities, ensuring smooth enrollment, account maintenance, and separation processes with careful attention to service quality and accuracy.• Coordinate the planning and support of member-facing activities such as meetings, training sessions, and industry events, representing the organization in a thorough and attentive manner.• Create and refine engagement initiatives that improve the member experience, encourage continued participation, and support retention goals.• Review service metrics and member input to uncover patterns, identify gaps, and propose practical improvements to internal workflows.• Manage projects focused on strengthening member service operations, working closely with internal departments and outside vendors to deliver effective solutions.• Coach, train, and support team members on service procedures, systems usage, and performance expectations, including ongoing development and feedback.• Keep member communications, website materials, and vendor-related documents current, accurate, and aligned with operational needs.• Maintain precise member records in business systems and recommend upgrades or process changes that improve efficiency, including enhancements related to ticketing and member management platforms. For immediate consideration please call me directly, 508-205-2127 Eric Lebow
2026-06-24T00:00:00Z

Onboarding Specialist

Hyde Park, MA
onsite
Temporary / Contract
19.7885 - 22.913 USD / Hourly
We are looking for an Onboarding Specialist to support a smooth and compliant employee start experience for a services organization in Boston, Massachusetts. This Contract position focuses on coordinating onboarding activities, maintaining accurate HR records, and helping employees and internal partners navigate key pre-employment and onboarding processes. The ideal candidate brings strong HR administration experience, comfort working in HRIS platforms, and a detail-oriented approach to handling sensitive information in a regulated environment. Responsibilities: • Coordinate end-to-end onboarding activities to ensure employees complete required documentation, screenings, and pre-start tasks on time. • Maintain accurate employee data in HRIS platforms and resolve record discrepancies with a high level of attention to detail. • Partner with HR, hiring managers, and cross-functional teams to deliver a consistent and organized onboarding experience. • Prepare and process employment paperwork while ensuring compliance with company policies and applicable regulatory requirements, including HIPAA-related standards where relevant. • Respond to employee questions related to onboarding, policies, and administrative HR matters in a thorough and timely manner. • Monitor onboarding progress, track outstanding items, and follow up with stakeholders to keep start dates on schedule. • Support employee relations matters by escalating concerns appropriately and helping maintain positive communication throughout the onboarding process. • Assist with HR operational updates, including workflow or system-related changes, as needed within onboarding and employee administration processes.
2026-07-10T00:00:00Z