<p>Our client is seeking a <strong>Senior Service Desk Technician</strong> to provide advanced technical support, mentor junior analysts, and ensure efficient incident management. This role focuses on <strong>customer service excellence, problem resolution, and continuous improvement </strong>within the IT environment.</p><p><br></p><p><strong><u>Key Responsibilities:</u></strong></p><p><br></p><p><strong>Advanced Support</strong> – Troubleshoot complex IT issues related to hardware, software, and networks, serving as an escalation point. Maintain and improve documentation for support processes.</p><p><strong>Customer Service</strong> – Engage professionally with end users, ensuring clear and timely communication on issue resolutions. Share best practices for handling complex cases.</p><p><strong>Reporting & Documentation</strong> – Track service desk metrics, generate performance reports, and document resolutions for knowledge transfer and process optimization.</p><p><strong>Continuous Learning</strong> – Stay updated on emerging technologies and share insights with the team to drive innovation and efficiency.</p>
We are looking for a dedicated Community Support Specialist to join our team in Barnegat, New Jersey. In this long-term contract role, you will play a critical part in supporting the administrative operations of our apartment portfolio, ensuring efficient processes and exceptional service for residents. This is an excellent opportunity to contribute to a dynamic environment while working closely with property management and leasing teams.<br><br>Responsibilities:<br>• Prepare and distribute lease renewal notices promptly, ensuring timely communication with residents.<br>• Monitor and follow up on renewal responses, coordinating necessary actions to finalize agreements.<br>• Assist in processing lease recertifications in compliance with property regulations and policies.<br>• Accurately record and track rent payments to maintain precise financial records.<br>• Provide assistance to residents with inquiries about rent payments, offering clear guidance on available options.<br>• Collaborate with property management to address delinquent accounts and issue required notices.<br>• Deliver thorough and timely responses to resident concerns, fostering positive relationships.<br>• Maintain organized and updated resident files, both in digital and physical formats.<br>• Work with leasing and property teams to ensure smooth operations and a seamless resident experience.<br>• Support compliance efforts by adhering to housing regulations and fair housing laws.
We are inviting applications for an IT Operations Analyst role based in Somerset, New Jersey. Our team is actively involved in the IT industry, where the selected candidate will be expected to respond quickly to technical support requests, develop productive relationships across the organization, interact with major vendors, and work with the information security team. <br><br>Responsibilities: <br>• Provide prompt technical support to users, resolving issues related to offboarding, onboarding, security access, printing, email, mobile, and network.<br>• Cultivate productive relationships with both technical and functional users to influence the enterprise infrastructure and network architecture.<br>• Collaborate with major vendors and service providers to ensure that business needs are met cost-effectively.<br>• Partner with the information security team to guarantee that the infrastructure and network are secure and risks are mitigated.<br>• Document solutions, develop knowledge articles for user self-service, and suggest improvements to reduce the frequency and severity of common technical issues.<br>• Demonstrate deep knowledge of the Windows operating system and Microsoft Office/365.<br>• Exhibit experience with Active Directory (Azure AD).<br>• Show passion and obsession for delivering the highest levels of quality customer service.<br>• Communicate technical concepts successfully to non-technical people.
We are looking for a meticulous Consumer Processor to join our team in Woodbridge, New Jersey. In this role, you will contribute to various administrative tasks and ensure the smooth processing of consumer applications. This is a long-term contract position offering an opportunity to work in a hybrid environment after completing initial training.<br><br>Responsibilities:<br>• Conduct thorough reviews of applications and credit reports to ensure accuracy and identify potential issues.<br>• Coordinate the ordering of appraisals, property searches, title policies, employment verifications, and tax transcripts.<br>• Establish and maintain effective relationships with mortgage representatives, branch staff, and department colleagues.<br>• Assist management with assigned tasks and special projects as needed.<br>• Utilize computer systems, including Encompass and Excel, to manage and track processing activities.<br>• Provide exceptional customer service and communication to ensure client satisfaction.<br>• Support team collaboration by sharing insights and assisting colleagues when required.<br>• Monitor and adhere to compliance standards and organizational guidelines throughout all processes.
<p>Robert Half is recruiting for a <strong>Content Migration Strategist </strong>to join the HR Employee Experiences team at a leading global financial services organization. This role will focus on <strong>content migration</strong> from SharePoint to <strong>ServiceNow</strong>, along with auditing, refining, and creating digital content that improves employee self-service experiences. You’ll use your skills in <strong>UX</strong>, <strong>information architecture</strong>, and <strong>microcopy</strong> to make content clear, findable, and actionable for internal audiences, including employees and customer service representatives.</p><p><br></p><p>This is a <strong>high-volume, execution-focused role</strong> that requires strong attention to detail, the ability to work independently, and proven experience in content design within regulated industries.</p><p><br></p><p><strong>Content Strategist – HR Employee Experiences</strong></p><p><strong>Location:</strong> Newark, DE; Jersey City, NJ; or Columbus, OH (5 days onsite)</p><p><strong>Contract Duration:</strong> 1 year, with potential to extend or convert to full-time</p><p><strong>Hours:</strong> 40 hours/week</p><p><strong>Pay:</strong> $40-45/hour</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Lead the <strong>migration</strong> of HR content from SharePoint to <strong>ServiceNow</strong>, ensuring accuracy, consistency, and alignment with <strong>UX</strong> and <strong>information architecture</strong> best practices.</li><li>Perform a comprehensive <strong>content audit</strong> to identify outdated, redundant, or unclear information and recommend improvements.</li><li>Write, edit, and publish <strong>microcopy</strong> and long-form content that supports employee self-service, chatbot training, and search engine optimization for internal platforms.</li><li>Organize content logically within the <strong>information architecture</strong> to improve findability and navigation.</li><li>Collaborate with product subject matter experts to review, approve, and publish updated content.</li><li>Manage multiple content requests and projects simultaneously while meeting tight deadlines.</li><li>Maintain and refresh evergreen content on topics such as benefits, compensation, and career development.</li><li>Ensure all content meets brand guidelines, compliance requirements, and accessibility standards.</li></ul>
We are looking for a skilled and detail-oriented Business Analyst to contribute to the development and improvement of our Global Portal. In this role, you will work closely with diverse teams, including Product Management, IT, Operations, and Business Stakeholders, to create solutions that enhance the digital experience for customers. This is a long-term contract position based in Piscataway, New Jersey.<br><br>Responsibilities:<br>• Analyze and document business, functional, and non-functional requirements by conducting workshops, interviews, and system evaluations.<br>• Develop detailed process maps to identify inefficiencies, gaps, and opportunities for optimization and automation.<br>• Collaborate with cross-functional teams to create and maintain clear use cases and workflow diagrams.<br>• Facilitate alignment among Product Management, Development, QA, and Stakeholders to ensure mutual understanding of priorities and requirements.<br>• Support the testing phase by creating test cases, assisting in execution, and validating results during User Acceptance Testing.<br>• Provide training and knowledge transfer for both internal teams and external customers, ensuring seamless adoption of new features.<br>• Act as a subject matter expert for the Global Portal, ensuring consistency in customer experience across different regions and products.<br>• Partner with change management teams to prepare businesses for new portal enhancements and ensure successful implementation.<br>• Coordinate with Product and Program Managers to monitor project progress, address risks, and manage scope adjustments.
<p>We are looking for an experienced Accounts Receivable Clerk to join our team in Bethlehem, Pennsylvania. This contract position offers the opportunity to contribute to a high-volume, fast-paced department while ensuring accuracy and efficiency in financial operations. The ideal candidate will be detail-oriented, organized, and skilled in data entry, while also possessing strong customer service abilities.</p><p><br></p><p>Responsibilities:</p><p>• Open, prepare, and process checks daily using a remote deposit system.</p><p>• Accurately apply check and electronic payments to customer accounts through efficient data entry.</p><p>• Handle adjustments to customer accounts based on client requests and directives.</p><p>• Investigate and resolve payment discrepancies or inquiries from customers.</p><p>• Maintain and update customer account information as required.</p><p>• Provide copies of invoices, statements, or other documentation upon customer request.</p><p>• Research past-due amounts and customer account discrepancies with the support of management.</p><p>• Collaborate with the department manager to perform routine reconciliations of accounts receivable.</p><p>• Organize, copy, file, and retrieve materials as needed or requested.</p><p>• Communicate updates or changes in customer information to relevant team member</p><p><br></p><p>For immediate consideration please apply directly to the job posting or call 610-882-1600</p><p><br></p>
Our client is looking for a highly organized and detail-oriented Operations & Purchasing Coordinator to join their team. This role is ideal for someone who thrives on managing processes, maintaining vendor relationships, and keeping operations running smoothly. If you have a strong background in purchasing, inventory control, administrative support, and customer service, we want to represent you. Key Responsibilities: Process and manage purchase orders and vendor communications Track inbound shipments, resolve discrepancies, and ensure timely delivery Maintain pricing, product availability, and vendor information Oversee shipping operations and fulfillment flow between warehouse locations Support accounts payable functions (inventory and non-inventory) Assist with custom product lines, such as licensed merchandise or frame programs Coordinate with third-party vendors and manage product artwork and design updates Manage administrative functions, document filing, and customer service inquiries Support marketing materials and internal image/file management systems
We are looking for a detail-oriented Receptionist to join our team in New York, New York. This is a Contract-to-Permanent position, offering an excellent opportunity for career growth within the legal industry. The ideal candidate will be responsible for maintaining a welcoming office environment while efficiently handling administrative and clerical tasks.<br><br>Responsibilities:<br>• Manage a multi-line phone system, ensuring calls are answered promptly and directed appropriately.<br>• Greet clients and visitors with professionalism and provide excellent customer service.<br>• Perform accurate data entry tasks and maintain organized records.<br>• Handle email correspondence efficiently, ensuring timely responses.<br>• Coordinate and schedule appointments, meetings, and other events.<br>• Utilize Microsoft Word, Excel, and Outlook to prepare documents and manage communications.<br>• Organize and maintain files, ensuring easy access to important documents.<br>• Collaborate with team members to support office operations and address administrative needs.<br>• Uphold confidentiality and professionalism in a law firm setting.
We are looking for an experienced Project Manager to lead application development initiatives in Fort Washington, Pennsylvania. This long-term contract position offers an exciting opportunity to oversee key projects while ensuring efficient planning, execution, and delivery. The ideal candidate will excel in managing diverse teams, maintaining customer satisfaction, and driving stakeholder engagement.<br><br>Responsibilities:<br>• Manage application development projects from initiation to completion, ensuring alignment with business objectives.<br>• Collaborate with stakeholders to define project scope, timelines, and deliverables.<br>• Oversee budgeting and forecasting processes to ensure projects remain within financial constraints.<br>• Utilize cloud technologies and monitoring tools to track project progress and quality.<br>• Develop and maintain project documentation, policies, and procedures to support operational excellence.<br>• Lead cross-functional teams, providing guidance and supervision to achieve project milestones.<br>• Conduct regular presentations to communicate project updates and benefits to stakeholders.<br>• Implement effective procurement strategies to ensure timely delivery of resources.<br>• Monitor customer satisfaction and address concerns to maintain strong client relationships.<br>• Drive continuous improvement by evaluating project outcomes and refining processes.
We are looking for a detail-oriented Administrative Assistant to join our team on a contract basis in Ridgefield Park, New Jersey. In this role, you will provide vital support to ensure smooth office operations and maintain a high standard of excellence. This position requires excellent organizational skills, effective communication, and the ability to multitask in a dynamic environment.<br><br>Responsibilities:<br>• Provide comprehensive administrative support to ensure the effective functioning of office activities.<br>• Answer incoming calls promptly and courteously, directing inquiries to appropriate team members.<br>• Perform accurate data entry tasks, maintaining organized and up-to-date records.<br>• Manage receptionist duties, including greeting visitors and handling front desk responsibilities.<br>• Coordinate and organize office supplies, ensuring availability and proper inventory management.<br>• Assist in preparing documents, reports, and correspondence as needed.<br>• Maintain a clean and organized workspace to uphold a high-quality office environment.<br>• Support scheduling and calendar management for team members and leadership.<br>• Collaborate with other departments to facilitate smooth communication and workflow.<br>• Handle confidential information with discretion and care.
We are looking for an organized and detail-oriented Receptionist to join our team in Cedar Knolls, New Jersey. In this long-term contract role, you will be the first point of contact for visitors and callers, ensuring smooth day-to-day operations at our front desk. This position offers an excellent opportunity to develop your administrative and customer service skills in the water industry.<br><br>Responsibilities:<br>• Schedule and manage appointments to maintain an efficient workflow.<br>• Greet visitors and handle inquiries at the front desk in a courteous manner.<br>• Operate a multi-line phone system to answer calls and direct them appropriately.<br>• Respond to inbound calls while providing accurate information and assistance.<br>• Perform light filing tasks, ensuring records are accurately maintained in a mostly paperless environment.<br>• Participate in training sessions to master call handling and customer interaction techniques.<br>• Maintain a welcoming and organized reception area to create a positive first impression for clients and visitors.
<p>Robert Half Financial Services are currently recruiting for a Client Service Director role for Treasury Services of a global Bank located in downtown Manhattan New York. Our client requires 12+ years Client Services, Relationship Management or Prime Services experience within a global Bank, with knowledge of Treasury Services or Treasury Operations. The clients are large financial institutions, and this role assists with escalated queries and partner with the senior sales directors. The role is 4 days per week in the downtown Manhattan office.</p><p><br></p><p><u>Responsibilities</u></p><ul><li>Provide support for Escalations, Client Due Diligence, etc. reporting to Global Head, and Liaising w/Service Directors, Segment Heads, key stakeholders, etc.</li><li>Represent Global Client Service, leading Incidents, driving Client Engagement, Communication, etc. </li><li>Ensuring appropriate oversight & governance of our Risk & Control Framework</li><li>Strategize with key stakeholders to drive an intentional, ongoing transformation agenda (tactical & strategic)</li><li>Enhance & maintain robust, healthy partnerships with key stakeholders (internally & externally)</li><li>Oversee Team Governance & Structure: recruiting, retention, improve & maintain Voice of the Employee and Voice of the Client survey results, etc.</li><li>Lead with Thought, People/Client driven focus adhering to management policies and guidelines; cultivating Team Culture & Talent; embedding ongoing transformation principles</li><li>Mentor through ongoing coaching & development; continuing to strengthen your personal development needs</li><li>Gain & leverage a sound understanding of organizational hierarchy, to drive key strategic business needs (on/offshore)</li><li>Meet target objectives (performance, behavior, productivity & risk); achieve training journey requirements </li></ul>
<p>We are looking for an organized and detail-oriented Office Administrative Assistant to join our team located in the Greater Philadelphia Region. This is a long-term contract position within the university education sector, where you will provide essential support to program staff and participants. As an Office Administrative Assistant, the role requires a strong ability to multitask and a commitment to delivering outstanding customer service.</p><p><br></p><p>What you get to do every single day:</p><p>• Answer and manage incoming phone calls professionally, redirecting inquiries or taking accurate messages as needed.</p><p>• Deliver exceptional customer service by providing detailed information to program participants and small businesses.</p><p>• Prepare and assemble training materials for workshops, including copying, updating handouts, and organizing folders.</p><p>• Compile program data and generate reports using Microsoft Excel.</p><p>• Draft, edit, and proofread standard documents, including forms, memos, and letters.</p><p>• Offer administrative and clerical support to program staff, assisting with routine office tasks and special projects.</p><p>• Maintain and monitor department inventory using established spreadsheets and tracking processes.</p><p>• Coordinate the scheduling of classrooms and conference rooms for workshops and events.</p><p>• Record and maintain attendance records and other relevant documentation.</p>
<p>We are looking for a Front Desk Coordinator to join a team in King of Prussia, Pennsylvania. In this role, you will play a vital part in ensuring smooth day-to-day operations by managing front desk activities and supporting facilities coordination. This is an onsite, Contract to permanent position ideal for someone who thrives in a dynamic environment and enjoys interacting with people.</p><p><br></p><p>Responsibilities:</p><p>• Serve as the primary point of contact for visitors, providing a detail-oriented and welcoming experience.</p><p>• Manage a multi-line phone system, ensuring calls are answered promptly and routed correctly.</p><p>• Coordinate front desk operations, including scheduling and maintaining office supplies.</p><p>• Support facilities management tasks, such as monitoring office maintenance needs and assisting with vendor communication.</p><p>• Handle inbound calls and inquiries with efficiency and professionalism.</p><p>• Assist in organizing and maintaining office records and documentation.</p><p>• Collaborate with team members to ensure seamless communication across departments.</p><p>• Uphold a high level of organization and attention to detail in all front desk responsibilities.</p><p>• Provide concierge-style services to enhance the visitor and employee experience.</p><p>• Maintain compliance with company policies and procedures while delivering excellent customer service.</p>
The ideal candidate has direct hands-on-keyboard experience, ideally in an agency or in-house brand setting, managing and optimizing Sponsored Ads campaigns across a complex portfolio of brands and product categories. Amazon advertising experience is a must, additional platforms (Walmart, Chewy) are a plus. This person is highly analytical, comfortable with ambiguity, and well-versed in e-commerce and retail media trends (Amazon specifically). They are collaborative, autonomous, organized, detail-oriented, and intellectually curious.<br><br>This position is based out of our Neptune City, NJ facility 5x a week.<br><br>MEASURES OF SUCCESS:<br>• Support the Retail Media Manager in the tactical execution of Sponsored Ads campaigns (Sponsored Products, Sponsored Brands, Sponsored Video, Sponsored Display) on Amazon, Walmart, and Chewy.<br>• Support hands-on keyboard campaign setup, management, optimizations, and reporting.<br>• Develop and collaborate on keywords, targeting, and overall campaign strategy.<br>• Manage continuous improvement of campaign performance and track against a robust set of KPIs (ROAS, CPC, CTR, NTB, Sales, ROI, Share of Voice)<br>• Create actionable insights and recommendations in conjunction with the Retail Media Manager.<br>• Oversee campaign budget pacing and assist the Retail Media Manager in budget tracking.<br>• Collaborate with Digital Marketing and Creative to create impactful imagery and video content to use in ad campaigns.<br>• Collaborate with vendor and marketplace sales leads to align campaign coverage with inventory changes and promotions/key tentpole events.<br>• Work cross-functionally with Inventory Planning, Creative, Content, PIM Team, Sales, Brand Marketing, and Digicomm.<br><br>IDEAL CANDIDATE ATTRIBUTES:<br>• 4-year college degree or equivalent experience in marketing, business, analytics, or related field.<br>• 2+ years of hands-on experience managing and optimizing Amazon Sponsored Ads campaigns for multiple brands and/or clients simultaneously. Experience with Amazon DSP, Walmart Connect, Chewy, Criteo, Citrus Ad, Instacart Ads, and other ad platforms is a plus. Experience managing Amazon Sponsored Ads campaigns in a hybrid 1P/3P business, a big plus.<br>• Preferred experience with retail media campaign management/reporting tools such as Pacvue, Skai, Perpetua, CommerceIQ, and Teikametrics, as well as marketplace insights platforms like Helium 10, Jungle Scout, Profitero, Stackline, etc.<br>• Strong analytical skillset, proven ability to analyze and interpret data, prepare and present reporting, and communicate results, insights, and recommendations.<br>• Experience in Microsoft Office is required (Word, Excel, PowerPoint).<br>• Certifications for Amazon Advertising (Foundations, Sponsored Ads, Optimization, Video Ads) and Walmart Connect (Retail Media) are preferred. Other platforms (ex: Criteo) are a plus.<br>• Strong understanding of the E-Commerce and Retail Media landscape along with available technology and tools.<br>• Ability to manage multiple projects simultaneously, meet deadlines, and collaborate cross-functionally in a highly matrixed and fast-paced environment.<br>• Intellectual curiosity and thirst for innovation and success.<br>• Highly analytical, organized, proactive, and has a positive attitude.
<p>We are looking for a detail-oriented Administrative Assistant to join our team on a contract basis located in the Greater Pennsylvania Region. As an Administrative Assistant, this role involves supporting student onboarding processes and handling essential administrative tasks for the next 3-4 weeks. If you thrive in a dynamic environment and enjoy working with people, we encourage you to apply.</p><p><br></p><p>What you get to do every single day:</p><p>• Coordinate with students to gather necessary personal and financial information for the Financial Aid office.</p><p>• Manage document preparation, including copying, uploading, and filing files accurately.</p><p>• Perform general clerical duties to support the team as needed.</p><p>• Ensure timely and efficient communication with students and staff.</p><p>• Maintain confidentiality and handle sensitive information with care.</p><p>• Assist in organizing and prioritizing tasks to meet deadlines.</p><p>• Address inquiries and provide excellent customer service to students.</p><p>• Collaborate with team members to ensure smooth onboarding processes.</p>
We are looking for a skilled Network Technician II to join our team in Philadelphia, Pennsylvania. This is a long-term contract position that involves a mix of hands-on technical support and network administration. The ideal candidate will travel between multiple sites daily, providing exceptional end-user support while also contributing to network-related projects.<br><br>Responsibilities:<br>• Travel to various locations daily to address end-user and equipment-related issues.<br>• Troubleshoot and resolve hardware and software problems, including issues with Windows-based operating systems.<br>• Provide support for Office 365 and other web-based applications.<br>• Build, configure, and service network equipment to maintain system integrity.<br>• Handle tickets in the PeopleSoft system, ensuring they are resolved efficiently or assigned to the appropriate team.<br>• Assist with network administration tasks, including working on network-related projects.<br>• Deliver excellent customer service and maintain strong communication with end users.<br>• Perform maintenance on networked computer systems, servers, and storage hardware.<br>• Lift and transport equipment weighing up to 50 lbs as needed.<br>• Support the implementation and troubleshooting of Cisco technologies, including routers and firewalls.
<p>Are you detail-oriented, organized, and a great communicator? Robert Half is currently supporting a respected organization in their search for a <strong>Scheduler Support Specialist</strong>. If you thrive in a customer-focused environment and enjoy managing workflows and coordinating tasks, this could be the perfect opportunity for you!</p><p><br></p><p>As a Scheduler Support Specialist, you will play a vital role in ensuring seamless scheduling and communication processes across the organization. Your responsibilities will include:</p><ul><li><strong>Customer Coordination:</strong> Proactively assist schedulers with customer interactions throughout the scheduling process, including setting up appointments, providing reminders, and confirming details.</li><li><strong>Customer Guidance:</strong> Offer clear instructions on pre-job requirements, such as inspection deadlines, required physical work, new meter account setup, and other necessary preparations.</li><li><strong>Appointment Management:</strong> Schedule customer appointments and maintain accurate communication logs for weekly reporting.</li><li><strong>Order Processing:</strong> Close work orders as requested by schedulers and assist in resolving job holds once verified.</li><li><strong>Bundling Support:</strong> Process bundled job cards and assist in creating work packets as needed.</li><li><strong>IVR Scheduling:</strong> Create Interactive Voice Response (IVR) appointments for customer convenience.</li><li><strong>Temporary Interruptions:</strong> Schedule and manage temporary disconnects and interruptions as needed.</li><li><strong>Property Damage Claims:</strong> Monitor and update property damage claims using WATTS, investigate claims, and schedule work if liability is determined.</li><li><strong>Team Assistance:</strong> Provide additional support to schedulers and assist in miscellaneous tasks as assigned.</li></ul><p><br></p>
We are looking for a dedicated Customer Experience Specialist to join our team in Elmwood Park, New Jersey. In this long-term contract role, you will play a vital part in enhancing customer satisfaction and operational efficiency. This position offers an exciting opportunity to contribute to the success of our organization through data management, reporting, and collaboration.<br><br>Responsibilities:<br>• Maintain and update organizational systems to ensure accurate and reliable data within the database.<br>• Support the Client Experience team throughout the entire life cycle of work orders, including creation, management, and post-service activities.<br>• Partner with Field Team Leads to monitor work orders in their post-service phase, aiming to streamline the resolution process.<br>• Create and analyze detailed reports to uncover trends in customer behavior, feedback, sales performance, and operational metrics.<br>• Utilize findings from reports to identify areas for improvement and recommend actionable strategies.<br>• Facilitate effective communication via email correspondence to address client inquiries and concerns.<br>• Manage and oversee CRM activities, ensuring data integrity and streamlined workflows.<br>• Provide administrative assistance to support team operations and improve overall efficiency.<br>• Leverage Microsoft Excel to organize, analyze, and present data effectively.
<p>We are in need of a Quality Assurance Analyst to join our team in the insurance industry located in Central, New Jersey. As a Quality Assurance Analyst, you will play a crucial role in ensuring the integrity and quality of our systems and processes. This position involves leading quality assurance initiatives, designing and executing test cases, developing automated test scripts, and validating data accuracy.</p><p><br></p><p>Responsibilities:</p><p>• Lead quality assurance initiatives for Property & Casualty insurance projects, ensuring compliance with quality standards.</p><p>• Team up with cross-functional groups, including developers, business analysts, and product owners, to establish testing strategies.</p><p>• Design, document, and execute extensive test cases derived from business requirements and technical specifications.</p><p>• Keep detailed records of test cases, test outcomes, and defect tracking.</p><p>• Conduct hands-on tests, including functional, regression, integration, and user acceptance testing.</p><p>• Develop and maintain automated test scripts to enhance testing efficiency and coverage.</p><p>• Leverage coding skills to customize and enhance testing frameworks as necessary.</p><p>• Write and execute SQL queries to validate data integrity and accuracy.</p><p>• Analyze and troubleshoot data discrepancies between systems.</p>
We are looking for a detail-oriented Credit Analyst to join our team in Bristol, Pennsylvania. In this role, you will be responsible for managing accounts receivable, ensuring timely collection of past-due balances, and maintaining accurate financial records. The ideal candidate will possess strong analytical skills and the ability to collaborate effectively with cross-functional teams.<br><br>Responsibilities:<br>• Communicate with customers to secure payments for outstanding accounts receivable.<br>• Collaborate with sales, customer service, and distribution teams to facilitate timely customer shipments.<br>• Review and monitor credit holds and daily accounts receivable reports.<br>• Access banking portals to download and reconcile receipts, ensuring accurate daily financial totals.<br>• Retrieve remittance details and chargeback information from customer portals for accurate account application.<br>• Process approved payment deductions promptly and redirect disputes to appropriate departments.<br>• Support accounts receivable analysis and provide commentary for external auditors and banking representatives.<br>• Regularly review account aging reports and prepare customer-specific updates for management.<br>• Document collection activities for overdue accounts and escalate unresolved cases to management or external agencies.<br>• Investigate and resolve account discrepancies while maintaining appropriate credit holds for assigned accounts.
We are looking for a skilled AV Technician to join our team on a long-term contract basis in Allentown, Pennsylvania. The ideal candidate will bring expertise in audio and video system installation, configuration, and maintenance to support the needs of a dynamic environment. This position requires hands-on technical proficiency, attention to detail, and the ability to deliver exceptional customer service.<br><br>Responsibilities:<br>• Install and troubleshoot conference room audio/video setups, including web conferencing platforms such as Zoom, Microsoft Teams, and Google Meet.<br>• Fabricate equipment racks, manage cable pulling and dressing, and perform cable terminations.<br>• Provide responsive and detail-oriented customer service during installations and maintenance tasks.<br>• Collaborate with the IT Network Team to ensure seamless integration of audio/video systems.<br>• Maintain and repair District Public Address Systems in line with established hardware and software standards.<br>• Keep accurate records of inventory and system drawings for all audio, video, and cabling equipment.<br>• Ensure proper operation, configuration, and maintenance of analog and digital audio/video systems.<br>• Test and maintain audio/video cabling, including copper and fiber optic cables, using appropriate tools.<br>• Operate power tools such as drills, saws, and rotary hammers safely and effectively.<br>• Perform additional tasks and responsibilities as assigned by the organization.
We are looking for an organized and customer-focused Front Desk Coordinator to join our team on a contract basis in Forest Hills, New York. In this role, you will serve as the first point of contact for visitors and callers, ensuring smooth communication and detail-oriented service in a healthcare environment. This is an excellent opportunity to contribute to a dynamic team while delivering exceptional front desk support.<br><br>Responsibilities:<br>• Greet and assist visitors with a welcoming and detail-oriented demeanor.<br>• Manage incoming calls using a multi-line phone system, ensuring timely and accurate responses.<br>• Coordinate concierge services to address patient and visitor needs efficiently.<br>• Handle general receptionist duties, including scheduling and maintaining records.<br>• Operate a switchboard system for up to 10 lines, directing calls appropriately.<br>• Provide clear and courteous communication to resolve inquiries or concerns.<br>• Maintain a clean and organized reception area to uphold a detail-oriented appearance.<br>• Collaborate with internal staff to support daily operational needs.<br>• Ensure confidentiality and accuracy when handling sensitive information.
We are looking for a skilled Billing Analyst to join our team on a long-term contract basis in Haddonfield, New Jersey. The ideal candidate will bring expertise in managing billing operations, resolving invoice discrepancies, and supporting accounts receivable processes. This position offers a great opportunity to contribute to the financial accuracy and efficiency of our organization.<br><br>Responsibilities:<br>• Oversee project billing processes to ensure accuracy and compliance with established guidelines.<br>• Investigate and resolve discrepancies in invoices, collaborating with relevant departments as needed.<br>• Assist in the management of accounts receivable, including tracking payments and addressing overdue accounts.<br>• Prepare and post journal entries to maintain accurate financial records.<br>• Utilize billing systems such as Aderant and Costpoint to streamline operations and enhance efficiency.<br>• Export customer service data to support billing and reporting activities.<br>• Maintain organized documentation for all billing and financial transactions.<br>• Provide regular updates and reports to management regarding billing and accounts receivable performance.<br>• Identify opportunities for process improvements to optimize billing workflows.
