345 results for Customer Service in Princeton, NJ

Customer Service Representative We are looking for a dedicated Customer Service Representative to join our team in Allentown, Pennsylvania. This Contract-to-Permanent position offers the opportunity to work closely with healthcare facilities, assisting patients with financial and insurance-related needs. If you are passionate about supporting patients and navigating the complexities of healthcare systems, we encourage you to apply. Responsibilities: • Guide patients in applying for medical assistance programs to ensure they receive the support they need. • Provide counseling to patients on medical bills, insurance coverage, and available financial resources. • Collaborate effectively with social workers, physicians, nursing staff, and insurance providers to address patient needs. • Regularly travel to client healthcare facilities, with mileage reimbursement provided. • Perform additional tasks as assigned to support the organization’s goals.

Customer Service Representative We are looking for a dedicated Call Center Customer Service Representative to join a team in Plymouth Meeting, Pennsylvania. This is a Contract to permanent position, providing an excellent opportunity to develop your data entry skills in a fast-paced, customer-focused environment. The ideal candidate will demonstrate exceptional communication abilities and a proactive approach to problem-solving, ensuring customer satisfaction at every touchpoint. Responsibilities:• Handle a high volume of inbound and outbound phone calls to address customer inquiries and provide timely solutions.• Dispatch service requests efficiently, ensuring all customer needs are met promptly and accurately.• Maintain detailed records of customer interactions and updates using CRM and other management systems.• Collaborate with internal teams to resolve complex issues and improve service delivery.• Execute billing functions and process payments with accuracy and attention to detail.• Utilize software tools such as IBM AS/400 and ADP to manage customer data effectively.• Monitor and prioritize tasks during busy periods to meet deadlines and support operational goals.• Communicate clearly with customers and team members to maintain a positive and detail-focused rapport.• Participate in working interviews and training sessions to enhance skills and ensure alignment with company standards.• Contribute to continuous improvement efforts by identifying opportunities to streamline processes.

Sr. Customer Service Manager Our client is a fast-growing company within the consumer healthcare space, looking for a Senior Customer Service Manager to join their team. Ideal experience with industry regulations, especially in OTC/regulated environments is required. This role is fully remote. Key Responsibilities:<ul><li>Manage a blended customer service operation team.</li><li>Oversee customer service across multiple channels: retail, direct-to-consumer, and engaged commerce</li><li>Define and track KPIs to guide decision-making and continuous improvement</li><li>Ensure compliance with industry regulations, especially in OTC/regulated environments</li><li>Collaborate closely with leadership</li></ul>

Client Services Coordinator The Client Service Coordinator serves as the primary point of contact for clients, ensuring their needs are met through exceptional service and efficient coordination. This position requires excellent communication, organizational skills, and a proactive approach to problem-solving. Key Responsibilities:<ul><li>Act as the liaison between clients and internal teams, ensuring clear communication and timely responses.</li><li>Manage and prioritize client inquiries, resolving issues and escalating when necessary.</li><li>Coordinate meetings, schedules, and follow-ups to ensure client requests are fulfilled effectively.</li><li>Maintain and update client records in relevant databases and systems.</li><li>Provide detailed responses to client inquiries, ensuring accuracy and professionalism.</li><li>Oversee the delivery of services or products, confirming they meet client expectations.</li><li>Identify opportunities to improve client satisfaction and streamline processes.</li><li>Prepare reports on client interactions and satisfaction levels, sharing insights with management.</li><li>Support internal teams with project coordination as needed.</li></ul>

Customer Service Business Operations Support We are offering a long-term contract employment opportunity for a detail-oriented individual in the role of Customer Service Business Operations Support in Allentown, Pennsylvania. In this role, you will primarily serve as the contact point for critical business systems and applications that impact the daily operations of our customer service team. You'll work in collaboration with various teams, managing system configuration, optimization, and change management. Responsibilities: • Ensure the integration, optimization, and availability of a wide array of systems and applications • Work closely with Product teams to support the design, build, and testing of optimal solutions for systems and applications • Act as the frontline of support for the help desk, recognizing patterns in issues and translating them to developers • Configure, maintain, and govern select business systems, managing access to applications for customer service operations • Document, maintain, and govern configuration files and business system documentation and records • Collaborate with Product and IT teams to perform system maintenance, production incident problem management, and identification of root causes • Aid in the planning, evaluation, and implementation of functionality and features, including but not limited to IVR/ IVA Web email, Chat, SMS, 2-way Text, Speech Analytics, Bots, Agent CRM, Agent tools, and interaction routing strategies • Partner cross-functionally with Business and Product teams to build business application requirements for new systems and features, coordinate system testing, and ensure enhancements of systems and integrations run accurately and efficiently • Provide business support for applications, escalating issues as appropriate and monitoring escalations for timely resolution • Configure, monitor, report, and audit automated processes including outbound calling campaigns, email, and other communication channels to ensure systems and processes perform as expected and adhere to SLA agreements, State/Federal laws, regulations, and Customer Experience expectations.

Customer Service Representative Are you passionate about providing exceptional customer experiences and solving problems with a positive attitude? Robert Half is partnering with a client seeking a friendly and professional Customer Service Representative to join their growing team. If you thrive in a fast-paced environment and enjoy interacting with customers, this may be the perfect opportunity for you! Key Responsibilities:As a Customer Service Representative, you will deliver excellent service and build strong relationships with customers by:<ul><li>Handling incoming calls, emails, or chat inquiries professionally and efficiently.</li><li>Resolving customer questions and concerns with accuracy, empathy, and timely solutions.</li><li>Assisting with order processing, account updates, billing inquiries, and tracking delivery status.</li><li>Maintaining and updating customer records or databases accurately in a CRM system.</li><li>Escalating complex issues to the appropriate team or management for resolution.</li><li>Identifying trends in customer inquiries and suggesting process improvements to enhance service efficiency.</li></ul>

Customer Success Specialist We are looking for a dedicated Customer Success Specialist to provide outstanding service and support to our clients. In this role, you will be responsible for addressing customer inquiries, processing orders, and maintaining accurate records. This is a long-term contract opportunity in Somerset, New Jersey, within the health and biotech industry. Responsibilities: • Deliver exceptional customer service by addressing inquiries and resolving issues promptly. • Handle incoming and outgoing calls to assist clients with product and service-related questions. • Process orders for various products, including accessories, parts, and warranties, while ensuring accuracy. • Maintain and update customer records, including warranty registrations and service notes. • Notify customers about any delays or out-of-stock items related to their orders. • Adhere to call quality standards and strive to exceed performance benchmarks. • Collaborate with team members to meet customer needs in a fast-paced environment. • Work overtime as required to meet workload demands and training schedules.

Customer Experience Specialist We are looking for a Customer Experience Specialist 1 to join a team in Malvern, Pennsylvania. In this role, you will play a key part in providing exceptional support to our clients, ensuring their inquiries are handled efficiently and professionally. This is a long-term contract position that offers the opportunity to contribute to a growing organization within the high-tech electronics industry. Responsibilities:• Respond promptly and professionally to inbound customer calls, addressing inquiries and resolving issues effectively.• Handle written communication with clients, providing clear and concise responses to their questions.• Utilize Microsoft Office Suite to manage and organize customer data and correspondence.• Collaborate with internal teams to ensure customer needs are met and service standards are upheld.• Maintain accurate records of customer interactions and follow-ups.• Identify opportunities to improve processes and enhance customer satisfaction.• Assist in training new team members and sharing best practices.• Monitor customer feedback and report trends to management.• Contribute to the overall success of the customer operations team by meeting performance goals.

Office Services Associate We are looking for a detail-oriented Office Services Associate to join our team in New York, New York. This is a long-term contract position that requires strong organizational skills and the ability to deliver exceptional customer service. The ideal candidate will play a key role in managing reception, hospitality, and facility-related tasks while ensuring a seamless office experience for both employees and visitors. Responsibilities: • Manage reception duties, including greeting visitors, answering inbound calls, and providing a welcoming front-of-house presence. • Set up and break down conference rooms to accommodate meetings and events, ensuring all equipment and materials are properly arranged. • Coordinate hospitality services, including food setup and cleanup for events and meetings. • Schedule conference rooms and hoteling offices to optimize space usage and meet client needs. • Provide coverage for other reception staff during absences or scheduling conflicts. • Support after-hours hospitality events, including overtime when required. • Maintain the cleanliness and organization of meeting spaces and common areas. • Assist with general office services such as reprographics, mail handling, and digital document management. • Ensure a high level of customer service in interactions with clients and team members. • Collaborate with management to elevate the office experience and meet evolving standards.

Accounting Clerk We are seeking an Accounting Clerk for a possible temporary to hire opportunity in the Jenkintown area. The Accounting Clerk is responsible for managing Accounts Payable, Accounts Receivable and Customer Ledgers. Must be proficient with General Ledger reporting and variance analysis. Accounting Functions: • Handling all accounts payable including maintaining vendor data and inquiries. • Responsible for timely entry, approval and payment. • Ensuring correct pricing, purchase order matching and receipt of merchandise. • Will assist Direct of Finance with A/R aging and reporting. • Monthly reporting of requisitions to Authority Board Members. • Payroll backup for Director of Finance. • Ensuring compliance with municipal accounting procedures and regulations. Customer Service Functions: • Assist with customer service inquiries; both by phone and on site. • Fostering positive interactions and developing long-term relationships with customers. • Guiding customers through processes for payments electronically. • Accepting and processing utility payments at office counter and through the mail as needed. • Backup to front office (Required of all personnel) Qualifications: • Excellent customer service skills is a must. • Strong administrative and organizational skills. • Excel and Pivot Table Proficiency is strongly desired for data analysis. • QuickBooks Experience • Excellent customer service skills and ability to handle customer inquiries effectively. • Attention to detail and ability to maintain accuracy in data processing. For immediate consideration please call Christine at 215-244-1870. Thank you!

Client Scheduling Coordinator We are looking for a Scheduling Coordinator to join our team in Branchburg, New Jersey. This long-term contract position requires a detail-oriented individual who excels in managing scheduling processes and delivering exceptional customer service. The role involves coordinating appointments, maintaining communication with clients and business partners, and ensuring operational efficiency. Responsibilities:<ul><li>Manage and organize daily and long-term schedules for employees, clients, or teams.</li><li>Coordinate appointments and meetings to optimize productivity.</li><li>Confirm scheduled events and handle cancellations or rescheduling requests as needed.</li><li>Maintain accurate and up-to-date records using scheduling and productivity tools, such as Microsoft Excel, Google Calendar, or industry-specific software.</li><li>Effectively communicate with all stakeholders to ensure alignment and clarity in scheduling needs.</li><li>Utilize strong organizational skills to balance multiple tasks while prioritizing urgent needs.</li></ul>

Network Technician II We are looking for a skilled Network Technician II to join our team in Philadelphia, Pennsylvania. This is a long-term contract position that involves a mix of hands-on technical support and network administration. The ideal candidate will travel between multiple sites daily, providing exceptional end-user support while also contributing to network-related projects. Responsibilities: • Travel to various locations daily to address end-user and equipment-related issues. • Troubleshoot and resolve hardware and software problems, including issues with Windows-based operating systems. • Provide support for Office 365 and other web-based applications. • Build, configure, and service network equipment to maintain system integrity. • Handle tickets in the PeopleSoft system, ensuring they are resolved efficiently or assigned to the appropriate team. • Assist with network administration tasks, including working on network-related projects. • Deliver excellent customer service and maintain strong communication with end users. • Perform maintenance on networked computer systems, servers, and storage hardware. • Lift and transport equipment weighing up to 50 lbs as needed. • Support the implementation and troubleshooting of Cisco technologies, including routers and firewalls.

Bank Teller We are looking for a dedicated Bank Teller to join our team on a long-term contract in Rahway, New Jersey. In this role, you will be the face of our organization, assisting customers with their banking needs, providing exceptional service, and delivering tailored solutions. This position offers an opportunity to build lasting relationships with customers while growing your expertise in financial services. Responsibilities: • Assist customers in setting up new accounts and guide them through the process effectively. • Provide accurate and timely answers to customer inquiries, ensuring satisfaction. • Process routine banking transactions, including deposits, withdrawals, and transfers. • Maintain a high level of professionalism and adhere to the business casual dress code. • Collaborate with team members to meet branch goals and enhance the customer experience. • Utilize CRM and database tools to manage customer information efficiently. • Identify opportunities to suggest additional banking products or services to customers. • Ensure compliance with all banking regulations and policies. • Address and resolve customer issues or concerns promptly and courteously.

Office Services Associate We are offering a short-term contract employment opportunity for an Office Services Associate in New York. This role is critical in ensuring the smooth operation of our office and requires a candidate well-versed in office functions, operations, and procedures. The Office Services Associate will perform key tasks including processing repro requests, managing mail deliveries and related tasks, and providing support for various office services. Responsibilities: • Oversee the processing and handling of repro requests, ensuring tasks are completed accurately and timely • Manage mail delivery, including mail rounds and other related tasks • Provide support for various office services, including but not limited to hospitality, facilities, audio/visual, and reception tasks • Utilize Microsoft Outlook for scheduling and communication purposes • Set up meeting rooms as required, ensuring all necessary materials and equipment are in place • Handle sensitive and confidential documents and information with discretion • Troubleshoot issues with office machinery, such as multifunction machines like Cannon or Xerox • Maintain logs and records as necessary for office functions and operations • Provide exceptional customer service, maintaining and enhancing customer relationships • Work effectively in a fast-paced, team-oriented environment, interacting effectively with diverse backgrounds.

Dispatcher Job SummaryWe are seeking a detail-oriented and proactive Dispatcher and Customer Support Representative to join our dynamic logistics team. The ideal candidate will play a vital role in ensuring smooth daily operations, effective communication with drivers and customers, and accurate documentation handling. This position is perfect for someone who thrives in a fast-paced environment and enjoys multitasking while providing exceptional service. Document Management<ul><li>Review and process incoming messages, ensuring timely responses.</li><li>Print, scan, and email necessary documents as required.</li><li>Organize driver paperwork from the previous day according to company standards.</li><li>Break down and prepare documentation for billing processes.</li></ul>Driver Monitoring and Support<ul><li>Track drivers via the e-log system to ensure they are on route and adhering to speed limits.</li><li>Communicate with drivers regarding any issues or deviations.</li><li>Assist with paperwork for state, annual exams, and safety tests for drivers.</li></ul>Customer and Driver Interaction<ul><li>Answer phones and address inquiries from drivers and customers.</li><li>Provide real-time updates and support to customers regarding load status.</li><li>Assist drivers with dispatch loads and other operational needs.</li></ul>Billing and Settlements<ul><li>Perform billing tasks using the ProfitTools system</li><li>Process settlements and manage payment-related documentation.</li></ul>

Administrative Assistant We are looking for a dedicated Administrative Assistant to join a nonprofit organization in Piscataway, New Jersey. This role involves providing support to clients seeking legal guidance in civil matters. As part of a committed team, you will play a vital role in ensuring efficient operations and exceptional service delivery. This is a long-term contract position, offering an opportunity to contribute meaningfully to the community. Responsibilities:• Deliver exceptional customer service during client interactions, both in person and over the phone.• Facilitate the client intake process by collecting and organizing information.• Obtain medical records from clients to support their applications for Social Security disability.• Assist clients in completing applications for Social Security disability benefits.• Manage and respond to email correspondence promptly and professionally.• Schedule and coordinate appointments to ensure seamless operations.• Handle inbound and outbound calls efficiently, addressing inquiries and providing accurate information.• Perform accurate data entry tasks to maintain organized records.• Utilize Microsoft Office tools, including Word, Excel, Outlook, and PowerPoint, to complete administrative tasks effectively.

Administrative Assistant We are looking for a detail-oriented Administrative Assistant to join a team in Conshohocken, Pennsylvania. This long-term on-site contract position offers the opportunity to support a dynamic financial services office, focusing on account administration and client service. If you have a strong background in administrative tasks and thrive in a fast-paced environment, we encourage you to apply. Responsibilities:• Manage daily administrative tasks, including answering inbound calls and handling E-Mail correspondence.• Provide exceptional customer service by addressing client inquiries and resolving issues professionally.• Perform data entry with accuracy and maintain organized records.• Schedule and coordinate appointments, meetings, and other events as needed.• Prepare and edit documents, presentations, and reports using Microsoft Office Suite.• Assist in opening and managing financial accounts, ensuring compliance with all regulations.• Utilize DocuSign and Adobe Acrobat to manage and process electronic documents effectively.• Collaborate with team members to ensure seamless operations and client satisfaction.• Leverage financial service technology platforms, such as Tamarac, Fidelity Wealthscape, and Envestnet, to support account management.• Maintain confidentiality and adhere to company policies and procedures at all times.

Front Desk Coordinator We are looking for a highly organized and personable Front Desk Coordinator to join our team in Somerset, New Jersey. You will play a key role in ensuring the seamless operation of the front desk while providing essential administrative support. This is an excellent opportunity for a detail-oriented individual with strong communication skills to thrive in a dynamic environment. Responsibilities:• Greet and assist visitors, ensuring a welcoming and efficient front desk experience.• Manage the check-in process, including issuing visitor badges and maintaining accurate records.• Coordinate incoming mail distribution and handle daily fax reports efficiently.• Schedule and manage conference room bookings to support team meetings and events.• Liaise with vendors and facilities teams to address maintenance and operational needs.• Provide travel support • Maintain and update administrative records to ensure accuracy and organization.• Support general office operations by handling ad hoc tasks and projects as needed.

Sr Service Desk Technician Our client is seeking a Senior Service Desk Technician to provide advanced technical support, mentor junior analysts, and ensure efficient incident management. This role focuses on customer service excellence, problem resolution, and continuous improvement within the IT environment. Key Responsibilities: Advanced Support – Troubleshoot complex IT issues related to hardware, software, and networks, serving as an escalation point. Maintain and improve documentation for support processes.Customer Service – Engage professionally with end users, ensuring clear and timely communication on issue resolutions. Share best practices for handling complex cases.Reporting & Documentation – Track service desk metrics, generate performance reports, and document resolutions for knowledge transfer and process optimization.Continuous Learning – Stay updated on emerging technologies and share insights with the team to drive innovation and efficiency.

IT Operations Analyst We are inviting applications for an IT Operations Analyst role based in Somerset, New Jersey. Our team is actively involved in the IT industry, where the selected candidate will be expected to respond quickly to technical support requests, develop productive relationships across the organization, interact with major vendors, and work with the information security team. Responsibilities: • Provide prompt technical support to users, resolving issues related to offboarding, onboarding, security access, printing, email, mobile, and network. • Cultivate productive relationships with both technical and functional users to influence the enterprise infrastructure and network architecture. • Collaborate with major vendors and service providers to ensure that business needs are met cost-effectively. • Partner with the information security team to guarantee that the infrastructure and network are secure and risks are mitigated. • Document solutions, develop knowledge articles for user self-service, and suggest improvements to reduce the frequency and severity of common technical issues. • Demonstrate deep knowledge of the Windows operating system and Microsoft Office/365. • Exhibit experience with Active Directory (Azure AD). • Show passion and obsession for delivering the highest levels of quality customer service. • Communicate technical concepts successfully to non-technical people.

Patient Care Coordinator We are looking for a dedicated Patient Care Coordinator to join our team in Hoboken, New Jersey. In this long-term contract role, you will serve as a vital link between patients and healthcare providers, ensuring smooth communication and efficient scheduling processes. This position is ideal for someone passionate about delivering exceptional support in a fast-paced medical environment. Responsibilities: • Handle inbound calls and provide outstanding customer service to patients and healthcare professionals. • Schedule appointments and manage patient referrals using healthcare portals and systems. • Process insurance authorizations and ensure compliance with healthcare regulations. • Maintain patient charts and update information in electronic medical record systems such as Epic. • Distribute faxes and organize materials related to clinical trial operations. • Support hiring processes and onboarding for new staff members when necessary. • Coordinate with offshore teams and utilize tools like R Code for data management. • Assist patients with navigating HealthCare.gov and TRICARE portals. • Communicate fluently in Spanish to assist diverse patient demographics. • Ensure accuracy in all administrative and operational tasks related to patient care.

Help Desk Analyst We are offering a long term contract employment opportunity for a Help Desk Analyst in the healthcare and social assistance industry, based in Philadelphia, Pennsylvania. This role involves primarily providing support to users across the health system, ranging from corporate users to hospital workers, as well as patient portal assistance. Responsibilities: • Assist users from various departments within the health system with their technical needs.• Provide over-the-phone support to ensure effective and timely resolution of issues.• Manage and resolve patient portal inquiries, such as password resets and navigation help.• Maintain a high level of customer service, embodying a "patient first" approach.• Utilize various software tools, including Microsoft Access and Active Directory, for effective problem-solving and user assistance.• Ensure accurate record-keeping and data management.• Balance work commitments effectively, ensuring no clashes with other schedules.• Engage in continuous learning and adaptation to new technologies and system updates.

Receptionist We are looking for a detail-oriented and personable Receptionist to join our team in New York, New York. In this long-term contract position, you will serve as the first point of contact for visitors and callers, ensuring a welcoming and efficient experience. This role requires excellent organizational skills, strong attention to detail, and the ability to handle multiple tasks effectively. Responsibilities: • Greet visitors and clients warmly, ensuring a positive and detail-oriented first impression. • Manage incoming calls, direct them appropriately, and handle inquiries with professionalism. • Schedule and coordinate appointments, maintaining an organized calendar system. • Handle email correspondence promptly and accurately, ensuring clear communication. • Maintain and update records in Microsoft Word, Excel, and Outlook as needed. • Assist in organizing and preparing meeting spaces for internal or external events. • Provide support to various departments with administrative tasks as required. • Monitor and maintain the cleanliness and organization of the reception area. • Address customer service concerns with a proactive and solutions-oriented approach.

Settlement Assistant We are offering a long-term contract employment opportunity for a Settlement Assistant in Allentown, Pennsylvania. The role involves analyzing energy market rules, validating daily energy settlement data, and contributing to the development and implementation of new business processes. This hybrid role requires spending 3 days on site at the Lehigh Service Center and 2 days working from home. Responsibilities: • Analyze and validate energy settlement data on a daily, weekly, and monthly basis. • Lead the development and implementation of new business processes. • Aggregate and analyze data to create supplier invoices. • Provide variance analysis as part of the role. • Conduct energy scheduling activities, including the analysis and submission of energy forecasting and back cast files. • Ensure the timely submission of energy market data. • Develop interfaces with various organizations for process and procedure improvements. • Ensure the integrity of load data submissions to ISO Independent System Operator. • Create detailed documentation of business processes and supporting systems. • Participate in ISO member committee meetings. • Solve complex problems by introducing new perspectives on existing solutions. • Comply with all policies and standards.

Hospitality Associate We are looking for a detail-oriented and dedicated Hospitality Associate to join our team on a long-term contract basis in New York, New York. This role requires a customer-focused individual who can support a variety of office hospitality needs, including preparing and maintaining conference rooms and catering services. The ideal candidate will bring enthusiasm, flexibility, and a commitment to delivering excellent service in a corporate environment. Responsibilities: • Prepare and arrange conference rooms, including setting up furniture, audio/visual equipment, and refreshments as per daily schedules. • Ensure conference rooms and catering areas are cleaned and reset after meetings or events. • Coordinate food and beverage services for meetings, events, and other office functions. • Monitor and maintain an inventory of catering and hospitality supplies. • Communicate effectively with vendors to manage catering deliveries and returns. • Provide a welcoming and organized front-of-house presence, ensuring a positive atmosphere for guests and employees. • Support early morning or late evening events, with flexibility to work overtime as needed. • Maintain high standards of cleanliness and organization in shared spaces, such as kitchens and breakrooms. • Collaborate with team members to adjust to evolving office needs and expectations.