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2 results for Help Desk Support Manager in Portsmouth, NH
- Merrimack, NH
- onsite
- Permanent / Full Time
- 0 - 0 USD / Yearly
- <p><strong>Application Support Team Manager (SaaS)</strong></p><p>We’re looking for a hands-on Application Support Team Manager to lead a customer-facing support team in a fast-growing SaaS environment. This role blends leadership, technical problem-solving, and customer engagement—perfect for someone who thrives on keeping clients happy and systems running smoothly.</p><p><br></p><p><strong>What You’ll Do:</strong></p><ul><li>Lead and mentor a team supporting external customers across a SaaS platform</li><li>Own incident management, escalations, and SLA performance</li><li>Partner with engineering and product teams to resolve issues and improve the user experience</li><li>Drive process improvements, knowledge sharing, and support best practices</li></ul><p>If you enjoy leading teams, solving complex issues, and making customers say “wow,” this is your role.</p>
- 2026-06-08T00:00:00Z
- Reading, MA
- onsite
- Temporary / Contract
- 30 - 35 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for staff and faculty in Reading, Massachusetts. This Contract position focuses on resolving day-to-day hardware, software, and service desk issues while helping maintain reliable technology operations across the organization. The ideal candidate is comfortable supporting Windows-based environments, managing equipment inventory, and delivering responsive end-user assistance in a fast-paced setting.<br><br>Responsibilities:<br>• Provide front-line technical assistance for end users by diagnosing and resolving issues related to computers, email, software, and peripheral devices.<br>• Route more complex problems to the appropriate technical specialists and follow through to help ensure timely resolution.<br>• Set up, image, install, test, and deploy desktops, laptops, operating systems, and approved applications for new and existing users.<br>• Perform routine maintenance, basic repairs, and cleaning for computer equipment and related devices to keep systems in dependable working order.<br>• Track loaner devices, maintain technology inventory records, and coordinate warranty service and repair activity for covered equipment.<br>• Administer the service desk platform, including ticket documentation, operational settings, reporting, and dashboard updates.<br>• Evaluate hardware performance, document recurring issues, and recommend equipment adjustments or replacement options when needed.<br>• Support equipment moves, reconfigurations, and physical deployments while helping ensure proper setup and adherence to recommended standards.<br>• Partner with IT leadership on end-user communications, technology distribution, maintenance planning, and budget-related recommendations.
- 2026-06-09T00:00:00Z