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2 results for Help Desk Support Manager in Portsmouth, NH
- Bedford, MA
- onsite
- Temporary to Hire
- 28 - 31 USD / Hourly
- We are looking for a Tier I Help Desk specialist to deliver frontline technical support for employees in both office and manufacturing settings. This contract opportunity with potential for a permanent role is ideal for someone who enjoys solving everyday technology issues, assisting users with a wide range of devices and applications, and keeping support operations organized. The person in this role will handle incoming service requests, prepare equipment for new employees, and contribute to the reliability of core workplace systems.<br><br>Responsibilities:<br>• Respond to day-to-day support requests for desktops, laptops, mobile devices, printers, and standard business software used across the organization.<br>• Diagnose and resolve user issues involving Windows 11 and Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.<br>• Monitor, update, and close service tickets in a help desk platform such as NinjaOne or a comparable system while maintaining clear support documentation.<br>• Prepare and deploy workstations, user profiles, and related equipment for new employees to ensure a smooth onboarding experience.<br>• Administer user access through Active Directory and Microsoft 365 by creating accounts, adjusting permissions, and supporting access needs.<br>• Investigate and correct basic connectivity problems involving Wi-Fi, printers, and other general network-related issues.<br>• Provide support for iOS and Android devices, including setup, troubleshooting, and user guidance.<br>• Assist employees with business and manufacturing applications, including tools such as Epicor Kinetic and FactoryLogix when needed.<br>• Help maintain endpoint protection, track IT assets, support software installations and hardware refresh efforts, and contribute to broader IT initiatives.
- 2026-10-14T00:00:00Z
- Boston, MA
- onsite
- Permanent / Full Time
- 65000 - 85000 USD / Yearly
- <p><strong>Full Desk Technology Recruiter</strong> (Permanent Placement)</p><p>Location: Boston, MA (Hybrid, 3 Days Onsite / 2 Days Remote)</p><p><br></p><p><br></p><p>About the Opportunity</p><p>We are seeking an ambitious and driven Full Desk Technology Recruiter to join our growing team in Boston. This role combines both business development and recruiting, giving you full ownership of the placement process from identifying new client opportunities to sourcing, interviewing, and placing top technology talent.</p><p><br></p><p>If you enjoy building relationships, developing new business, and helping candidates advance their careers, this is an opportunity to make a direct impact while earning uncapped commissions.</p><p>Our focus is exclusively on full-time permanent IT and technology placements, partnering with organizations ranging from startups to Fortune 500 companies.</p><p><br></p><p>What You'll Do</p><p>Business Development & Client Management</p><ul><li>Develop new client relationships through cold calling, networking, referrals, and market research</li><li>Generate new job opportunities within technology departments across a variety of industries</li><li>Conduct client meetings to understand hiring needs, business objectives, and hiring priorities</li><li>Negotiate recruiting agreements, fees, and service terms</li><li>Act as a trusted advisor to hiring managers and executives throughout the hiring process</li><li>Maintain strong relationships with existing clients and identify opportunities for additional business</li></ul><p>Recruiting & Talent Acquisition</p><ul><li>Source, engage, and recruit technology professionals for permanent placement opportunities</li><li>Conduct candidate interviews to assess technical skills, experience, career goals, and cultural fit</li><li>Build and maintain a pipeline of active and passive candidates</li><li>Present qualified candidates to clients and coordinate interview processes</li><li>Prepare candidates for interviews and provide coaching throughout the hiring process</li><li>Manage offer negotiations and facilitate successful placements</li><li>Develop long-term relationships with candidates to generate referrals and repeat engagement</li></ul><p>Desk Management</p><ul><li>Maintain accurate activity and pipeline data within the ATS and CRM</li><li>Consistently achieve personal recruiting, sales, and placement goals</li><li>Track market trends, compensation data, and hiring activity within the technology sector</li><li>Create and execute strategic plans for developing new business and growing existing accounts</li></ul><p>What We're Looking For</p><ul><li>2+ years of agency recruiting, staffing, search, or business development experience preferred</li><li>Experience recruiting within technology, IT, software, infrastructure, cybersecurity, data, cloud, or related technical disciplines is highly desirable</li><li>Strong prospecting and business development skills</li><li>Excellent communication, relationship-building, and negotiation abilities</li><li>Ability to work independently while managing multiple searches and client relationships simultaneously</li><li>Highly motivated, competitive, and goal-oriented mindset</li><li>Strong organizational and time-management skills</li><li>Experience using ATS, CRM, LinkedIn Recruiter, and modern recruiting tools</li></ul>
- 2026-09-22T00:00:00Z