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3 results for Communications Specialist in Plano, TX

Call Center Specialist

Irving, TX
onsite
Temporary to Hire
20.9 - 24.2 USD / Hourly
We are looking for a Call Center Specialist to join a Mortgage Services team in Irving, Texas. This Contract to Permanent opportunity is ideal for someone who thrives in a fast-paced call center, communicates with empathy and clarity, and wants to build a long-term career in mortgage and financial services. You will support customers with mortgage payment-related concerns, help resolve delinquency matters, and maintain accurate records while working fully on-site in a structured, high-volume environment. Responsibilities: • Manage a steady volume of inbound and outbound calls with customers regarding past-due mortgage accounts and payment resolution options. • Respond to borrower questions with patience and clarity, delivering service that is detail-oriented, respectful, and solutions-focused. • Record conversation details, account updates, and next steps accurately within company systems to support proper follow-up. • Apply established regulatory, quality, and service guidelines in every customer interaction. • Attend training sessions, coaching meetings, and performance reviews to strengthen product knowledge and call handling skills. • Work closely within a structured on-site call center setting while meeting productivity and service expectations. • Support department goals by following assigned schedules and participating in the required monthly Saturday rotation. • Assist with mortgage loss mitigation and collections-related activities as directed by department procedures.
2026-07-09T00:00:00Z

Customer Experience Specialist

Richardson, TX
onsite
Temporary to Hire
20.9 - 24.2 USD / Hourly
We are looking for a Customer Experience Specialist to join our team in Richardson, Texas in a contract capacity with the potential for a permanent role. This position focuses on delivering responsive support to customers by handling product questions, managing orders, and resolving service issues with accuracy and professionalism. The role works closely with sales, operations, and other internal partners to keep customers informed and ensure a smooth order experience from inquiry through delivery. Responsibilities: • Respond to customer questions related to product availability, pricing details, order progress, and suitable product options while providing timely and accurate information. • Build strong working relationships with customer accounts and sales partners to support satisfaction, clear communication, and dependable service. • Process incoming orders through approved channels and verify order details to promote efficient and accurate fulfillment. • Monitor open orders, identify potential delays or issues, and communicate updates promptly to customers and internal teams. • Investigate customer concerns and service requests, coordinate with cross-functional partners, and drive issues through to resolution. • Assist customers with navigating online tools and resources so they can more easily access information and complete routine tasks. • Maintain up-to-date knowledge of company products, procedures, and service practices through training and ongoing learning. • Provide day-to-day guidance to newer team members and help document processes that support consistent service delivery. • Support priority accounts and special assignments as needed while contributing ideas that improve workflow and customer experience. • Follow safety expectations, established procedures, and performance standards in daily work activities.
2026-07-09T00:00:00Z

Digital Marketing Specialist

Coppell, TX
onsite
Temporary / Contract
30 - 32 USD / Hourly
Digital Marketing Specialist - 3+ Months, 40 hours a week, Hybrid Schedule 3 days on-site near Irving, Texas! Digital Marketing Specialist (Email & SMS)Robert Half is looking for a Digital Marketing Specialist to support email and SMS marketing campaigns from planning through deployment. This role will partner with cross-functional teams, ensure campaign accuracy through QA, and provide performance reporting to stakeholders.Responsibilities<ul><li>Execute email and SMS campaigns, ensuring timely, accurate, and compliant delivery.</li><li>QA all email and text campaigns, including content, links, personalization, and tracking.</li><li>Partner with E-commerce, CRM, Channel Marketing, and MarTech teams to support customer journey initiatives, landing pages, UTMs, and product prioritization.</li><li>Prepare weekly, monthly, and quarterly campaign performance reports.</li></ul>
2026-07-02T00:00:00Z