<p>We are looking for a skilled Programmatic Advertising Specialist to join our team on a long-term contract basis in Fort Washington, Pennsylvania. This role is ideal for a programmatic advertising specialist who thrives in managing digital campaigns across a variety of platforms and technologies. With a focus on delivering impactful results, you will also mentor less experienced team members while contributing to the success of our programmatic advertising operations.</p><p><br></p><p>Responsibilities:</p><p>• Set up, launch, and optimize programmatic advertising campaigns across display, video, native, and audience-based targeting channels.</p><p>• Monitor campaign performance to ensure delivery aligns with client KPIs and troubleshoot any trafficking or delivery issues.</p><p>• Perform audience analyses to identify targetable segments and estimate inventory for incoming proposals.</p><p>• Analyze campaign performance data and develop post-campaign reports with actionable insights and recommendations.</p><p>• Train and guide less experienced team members on workflows, campaign optimizations, and reporting processes.</p><p>• Collaborate with client services, marketing, and editorial teams to ensure campaign objectives align with placements.</p><p>• Provide technical support for program and creative troubleshooting to maintain seamless cross-team operations.</p><p>• Share best practices in bidding strategies, audience targeting, and creative testing to enhance campaign effectiveness.</p>
<p>We are looking for a success-driven Customer Service Representative to join our team in the Metuchen, New Jersey area. In this role, you will act as the primary point of contact for customer inquiries and technical support, ensuring a seamless experience for clients. This position provides an excellent opportunity to grow within the Marketing/PR industry while working with a dynamic and dedicated team.</p><p><br></p><p>Responsibilities:</p><p>• Address customer inquiries and resolve product-related issues, including warranty claims and return authorizations.</p><p>• Identify opportunities to drive additional revenue through upselling and promotional initiatives.</p><p>• Utilize various software platforms, such as Navision and ZenDesk, to manage order entries and maintain customer records.</p><p>• Ensure accurate documentation and organization of records as per company protocols.</p><p>• Coordinate with shipping and production teams to ensure timely and efficient delivery of products.</p><p>• Assist the Customer Service Manager with drafting written resources and response materials.</p><p>• Maintain professionalism and a positive attitude during customer and team interactions.</p><p>• Propose ideas to improve departmental processes and enhance customer experience.</p>
<p>We are looking for a detail-oriented Leasing Administrator to join our real estate team in the Shrewsbury, New Jersey area. This permanent role is ideal for someone with excellent customer service skills and a deep understanding of leasing processes. The position offers the opportunity to foster strong tenant relationships while contributing to the overall success of our property management operations.</p><p><br></p><p>Responsibilities:</p><p>• Manage the leasing process, including handling inquiries, processing applications, and verifying tenant information.</p><p>• Show available apartments and amenities to prospective tenants, ensuring their needs are understood and addressed.</p><p>• Develop and maintain positive relationships with tenants, providing support and resolving issues as needed.</p><p>• Execute strategic leasing plans and adjust them based on market trends and company goals.</p><p>• Organize and oversee social activities and community events for tenants.</p><p>• Collaborate with external agencies to implement effective marketing strategies for available units.</p><p>• Conduct market research and analysis to ensure competitive pricing and offerings.</p><p>• Oversee the management of common areas to maintain a clean and welcoming environment.</p><p>• Provide technical support and guidance to tenants regarding leasing systems.</p><p>• Work collaboratively with the team while also handling independent responsibilities.</p>
<p>We are offering an exciting opportunity in the Wholesale Distribution industry, specifically for a Network Administrator. As a Network Administrator, you'll be involved in a variety of tasks, including network and security management, database administration, and other duties involving IT asset management and compliance.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Overseeing network security, including the development and maintenance of network configurations.</p><p>• Handling network performance issues and ensuring accessibility for users.</p><p>• Implementing network security controls as needed.</p><p>• Managing site-to-site VPNs as part of the network and security tasks.</p><p>• Installation, configuration, and maintenance of DBMS such as MySQL, SQL Server, Progress, and Oracle.</p><p>• Conducting regular database backups, recovery, and maintenance to ensure data integrity.</p><p>• Monitoring database performance and optimizing queries to enhance efficiency.</p><p>• Implementing and overseeing database security measures.</p><p>• Troubleshooting any database-related issues and providing technical support for users.</p><p>• Participating in Help Desk Operations, including supervision, scheduling, and remediation actions.</p><p>• Managing IT assets, including hardware, software, and equipment.</p><p>• Ensuring compliance with software licensing, policies, and procedures.</p><p>• Keeping up with emerging products, services, and protocols to assess potential installation and/or impact.</p>
<p>We are offering an exciting opportunity for a Help Desk Manager in South, New Jersey. As a Help Desk Manager, you will be responsible for overseeing our service desk team and ensuring our IT support processes are efficient and effective. You will collaborate with different departments to enhance service efficiency and lead a team of technicians to provide top-tier service delivery.</p><p><br></p><p>Responsibilities</p><p>• Oversee a team of service desk technicians, providing mentorship and direction</p><p>• Efficiently manage the flow of tickets and ensure issues are resolved in a timely manner</p><p>• Refine and develop IT support processes for optimal service delivery</p><p>• Collaborate with other departments to enhance the efficiency of IT services</p><p>• Track performance metrics and instigate continuous improvement initiatives</p><p>• Utilize ITSM and active directory in managing and troubleshooting IT issues</p><p>• Engage in the deployment and configuration of various technologies including Cisco, Citrix, Cloud, and Dell Technologies</p><p>• Provide deskside support and manage computer hardware issues.</p>
<p>We are seeking a highly skilled and proactive <strong>Application Support Manager</strong> to lead the support and maintenance of enterprise applications, with a strong focus on <strong>SAP BusinessObjects (SAP BO)</strong> and other general business systems. The ideal candidate will have deep expertise in <strong>SQL</strong> and a proven ability to manage cross-functional support initiatives. Prior experience in the <strong>pharmaceutical or biotechnology</strong> industry is highly desirable.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead the application support function across core business applications, including SAP BO and other enterprise tools.</li><li>Serve as the escalation point for complex application issues, coordinating with internal teams and third-party vendors.</li><li>Drive root cause analysis and implement preventative measures for recurring incidents.</li><li>Oversee and optimize SQL queries and database interactions to ensure application performance.</li><li>Work closely with business stakeholders to understand requirements, provide solutions, and improve application usage and functionality.</li><li>Maintain application documentation, knowledge bases, and standard operating procedures (SOPs).</li><li>Manage a small team or collaborate with offshore/onshore resources, as applicable.</li><li>Participate in system upgrades, patching, and change management processes.</li><li>Ensure compliance with relevant regulatory and data governance standards, especially within a life sciences environment.</li></ul><p><br></p>
We are looking for a skilled Systems Analyst to join our team on a long-term contract basis in Philadelphia, Pennsylvania. This role offers the opportunity to contribute to critical healthcare technology initiatives, ensuring robust system functionality and seamless integration. The ideal candidate will bring a strong analytical mindset and technical expertise to support various system-related projects.<br><br>Responsibilities:<br>• Analyze and document business requirements to ensure alignment with organizational goals and project objectives.<br>• Collaborate with stakeholders to design and implement system changes and enhancements.<br>• Perform system analysis to identify areas for improvement and propose effective solutions.<br>• Manage and maintain Active Directory environments, ensuring security and access control.<br>• Conduct user acceptance testing (UAT) to validate system functionality and performance.<br>• Support Microsoft SQL Server configurations and database management.<br>• Provide technical expertise in IBM systems and related technologies.<br>• Create and maintain detailed documentation for system processes and workflows.<br>• Coordinate with cross-functional teams to ensure timely delivery of project milestones.
Job Description: <br><br>General Description: <br>This position will provide computer services and support to all USI offices and clients. This position's major responsibility area is to manage and maintain our Enterprise Network infrastructure and related systems as well as participating on a team providing general Tier-2 and 3 services to the organization.<br><br>Responsibilities:<br>• Work with senior engineer responsible for the installation, maintenance, administration, and upgrades of the enterprise Network Infrastructure Platforms<br>• Monitor network systems and data centers to ensure peak performance<br>• Troubleshoot, analyze, and resolve system outages, working with vendors as necessary<br>• Work with vendors, clients, carriers and technical staff on network implementation, optimization, security and ongoing management<br>• Develop preventative maintenance programs, business continuity and disaster recovery plans in cooperation with corporate security. Maintain, document, and test these plans regularly <br>• Adhere to the design, programming, and application standards as setup by the company and vendor best practices<br>• Work support ticket queues and resolve in a timely manner<br>• Ability to work weekends and after-hours as necessary to resolve operational issues and manage server systems including but not limited to maintaining security patch cycles<br>• Perform other duties as assigned<br><br>Knowledge, Skills and Abilities:<br>• CCNA certification is preferred<br>• BA/BS degree in technical discipline preferred<br>• 3+ years’ experience in an enterprise setting<br>• Prior experience with router/switch/firewall installation and configuration required <br>• Firewall experience required<br>• Experience with wireless LAN controllers preferred<br>• Understanding of VoIP/Video interaction with the network <br>• Experience coding/scripting/APIs and automation is a plus<br>• Prior experience with; Microsoft Office and ServiceNow is preferred <br>• Strong organizational skills, excellent communication, and people skills<br>• Must be able to work independently and in a team environment
A global biopharmaceutical company with a growing U.S. presence is seeking a Director of Pricing Policy and Analytics to lead pricing policy evaluation and build an advanced analytics function within the U.S. Pricing & Contracting team. This role plays a key part in shaping pricing strategies, assessing the impact of evolving healthcare policy, and supporting executive decision-making through data-driven insights.<br><br>In this role, you will:<br><br>Evaluate the impact of U.S. healthcare policy (e.g., IRA, CMS reforms, international reference pricing) on pricing strategies and market access.<br><br>Design and implement data-driven pricing dashboards and analytical models to support pricing decisions and strategic planning for in-line and pipeline assets.<br><br>Benchmark pricing strategies across therapeutic areas and geographies; track payer/PBM behavior, formulary trends, and contract performance.<br><br>Oversee advanced analytics efforts, including price elasticity analysis, scenario modeling, and value-based pricing strategy development.<br><br>Use claims data and forecasting tools to inform data-backed reimbursement strategies.<br><br>Collaborate cross-functionally with Market Access, Government Affairs, Legal, Regulatory, Finance, and Commercial teams to ensure pricing approaches are consistent, competitive, and compliant.<br><br>Key stakeholders include:<br><br>U.S. Market Access & Patient Services<br><br>Government Affairs<br><br>Finance & Government Pricing<br><br>Legal and Compliance<br><br>What we’re looking for:<br><br>8–12 years of experience in pharmaceutical pricing and contracting, pricing policy, market access, or advanced analytics, particularly within brand/specialty products.<br><br>Master’s degree preferred (e.g., MBA, Finance, Healthcare Management, or related field).<br><br>Strong knowledge of U.S. healthcare reimbursement landscape and pricing frameworks; global exposure a plus.<br><br>Hands-on experience with value-based contracting and policy analysis.<br><br>Proficiency with SAS, R, Python, or Tableau for data modeling and visualization.<br><br>Excellent communication skills and the ability to simplify complex data for senior leadership.<br><br>Ideal candidate traits:<br><br>Analytical mindset with a proactive, hands-on approach.<br><br>Entrepreneurial spirit with the ability to manage multiple initiatives in a fast-moving environment.<br><br>Detail-oriented and highly organized.<br><br>Additional Details:<br><br>Travel: Approximately 10%<br><br>Work model: Hybrid (3 days per week in Princeton, NJ office)<br><br>Benefits include:<br><br>401(k) with match<br><br>Medical, dental, and vision insurance<br><br>Company-paid life and disability coverage<br><br>HSA/FSA options<br><br>Legal and pet insurance<br><br>Paid parental leave<br><br>Mental health resources<br><br>Employee discounts and incentive compensation programs
We are looking for a detail-oriented Business Analyst I to join our team on a long-term contract basis in Philadelphia, Pennsylvania. In this role, you will act as a bridge between business units and IT, ensuring that technical solutions align with business needs. This position requires a strong understanding of business processes and IT systems, as well as the ability to translate business requirements into actionable technical specifications.<br><br>Responsibilities:<br>• Serve as the primary liaison between business units and IT teams to ensure effective communication and alignment of goals.<br>• Analyze business operations to identify strengths, weaknesses, and opportunities for process automation.<br>• Assist in the redesign and documentation of business processes to support the implementation of new technologies.<br>• Translate high-level business requirements into detailed functional specifications for IT development.<br>• Manage and document changes to business requirements and functional specifications throughout the project lifecycle.<br>• Educate IT teams on business strategies and objectives to ensure technology solutions support organizational goals.<br>• Facilitate negotiations and agreements between business stakeholders and IT teams from initial requirements gathering to final implementation.<br>• Stay updated on technological trends to propose innovative solutions that enhance business competitiveness.<br>• Provide recommendations on build-versus-buy decisions for technology solutions.<br>• Collaborate with cross-functional teams to ensure successful project delivery and system integration.
<p>A large academic institution is seeking a skilled and strategic <strong>Salesforce Developer</strong> with expertise in <strong>Service Cloud</strong> to support and expand its existing Salesforce platform. This role will play a key part in optimizing Service Cloud features such as agent support, generic agent deployment, research documentation, and intelligent search functionalities.</p><p>This developer will also contribute to a broader initiative to implement and standardize Salesforce usage across multiple organizations within the institution, offering technical leadership and support during this expansion.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Further develop and enhance the existing Salesforce Service Cloud implementation with a focus on:</li><li>Agent setup and optimization</li><li>Deployment of generic agents</li><li>Research documentation integration and workflows</li><li>Intelligent and federated search functionalities</li><li>Collaborate with stakeholders across departments to align development with institutional needs</li><li>Serve as a subject matter expert for Service Cloud capabilities and best practices in a higher education environment</li><li>Develop custom Salesforce components (Apex classes, Lightning components, Flows, Visualforce, etc.) and integrate third-party tools where appropriate</li><li>Maintain platform scalability, security, and compliance across multi-organization use</li><li>Support user adoption through documentation, training, and troubleshooting</li><li>Partner with cross-functional teams to support reporting, analytics, and user feedback loops</li></ul><p><br></p>
<p>P/E owned, fast growing company seeks an Accounting Manager with proven technical accounting skills related to integrations post M& A. The Accounting Manager will be responsible for managing the financial integration of newly acquired entities, systems, and processes into the organization’s accounting and reporting structure. This role will ensure accuracy, compliance, and efficiency during transactions, while driving alignment between corporate accounting, operations, and acquired companies. The successful candidate will oversee integration planning, technical accounting considerations, and process improvements to support seamless consolidation and reporting.</p><p><br></p><p>How you will make an impact:</p><p>· Lead accounting integration efforts for acquisitions, mergers, and system conversions</p><p>· Partner with corporate development teams to align integration plans with business goals</p><p>· Ensure proper application of GAAP and company policies for opening and balance sheet and purchase accounting entries</p><p>· Develop and implement processes, controls, and reporting standards for acquired entities</p><p>· Analyze financial data and track KPIs</p><p>· Manage month-end and year-end closings</p><p>· Coordinate and support external audits </p><p>· Prepare monthly, quarterly, and annual financial reports/statements</p><p>· Support special projects related to technical accounting, policy updates, and system enhancements</p>
<p>We are looking for a dedicated Customer Service Representative to join our team in the Metuchen, New Jersey area. In this role, you will act as a knowledgeable resource for customers, providing expert support and solutions related to our products and services. This position offers an opportunity to engage with customers and contribute to the ongoing success of our company.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical support and resolve product-related issues, including warranty claims and return authorization processes.</p><p>• Identify opportunities for additional revenue through upselling and promotional marketing initiatives.</p><p>• Utilize multiple software platforms, such as Navision and ZenDesk, to manage order entry and document customer interactions.</p><p>• Maintain organized records and documentation in compliance with company procedures.</p><p>• Collaborate with shipping and production teams to ensure timely delivery of products.</p><p>• Support the Customer Service Manager by creating written materials, responses, and knowledge-based documentation as needed.</p><p>• Handle customer interactions with professionalism and maintain positive relationships with coworkers.</p><p>• Offer suggestions to enhance departmental processes and improve overall efficiency.</p>
<p>A large academic institution is seeking a proactive and strategic <strong>Business Process Analyst</strong> to evaluate, optimize, and support business operations related to its <strong>Salesforce Service Cloud</strong> platform. This individual will work closely with department heads and stakeholders across multiple departments, providing insight and recommendations to improve student-facing services, advisor workflows, and internal processes.</p><p>This role will serve as a key bridge between business operations and technical development, helping to ensure the institution is making the most effective and efficient use of its Salesforce platform.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Evaluate existing workflows, procedures, and systems related to Salesforce Service Cloud</li><li>Conduct process mapping and gap analysis to identify inefficiencies and recommend improvements</li><li>Collaborate with department leaders to advise on optimal usage of Salesforce for case management, student support, knowledge management, and agent automation</li><li>Support the configuration and optimization of Service Cloud agents, case routing, and automation processes</li><li>Lead discovery sessions and conduct interviews with advisors, student support teams, and administrators to understand current-state operations</li><li>Research best practices in higher education, particularly in how academic advising and student services are delivered using CRM tools</li><li>Serve as a liaison between functional departments and the Salesforce technical team to translate business needs into system enhancements</li><li>Track and document recommendations, create standard operating procedures (SOPs), and assist in training efforts across departments</li><li>Support the broader implementation of Salesforce Service Cloud across academic and administrative units</li></ul><p><br></p>
We are looking for a skilled Technical Engineer to specialize in the configuration, optimization, and support of the Coupa platform. This role focuses on supplier enablement and integrations, requiring expertise in cXML protocols and procurement workflows. This is a long-term contract position based in Willow Grove, Pennsylvania.<br><br>Responsibilities:<br>• Configure and maintain Coupa modules such as Purchasing, Invoicing, Sourcing, Contract Lifecycle Management, and Supplier Management.<br>• Manage system settings, user roles, approval workflows, and custom fields to ensure platform efficiency.<br>• Collaborate with stakeholders to gather requirements and implement enhancements tailored to business needs.<br>• Monitor system performance, troubleshoot technical issues, and provide ongoing support.<br>• Lead supplier onboarding processes, ensuring smooth integration into the Coupa platform.<br>• Design, implement, and support cXML-based integrations for purchase orders, invoices, and catalogs.<br>• Coordinate testing and validation of cXML transactions between suppliers and internal teams.<br>• Maintain detailed documentation for integration specifications and onboarding procedures.<br>• Work closely with Procurement, Finance, and IT teams to align system capabilities with organizational goals.<br>• Provide training and support to end-users and suppliers, while staying up-to-date with Coupa updates and industry best practices.
<p>Responsibilities:</p><p>• Coordinate and manage identity and access management projects, ensuring deadlines are met and deliverables are completed successfully.</p><p>• Collaborate with global teams to design, build, and deploy services across the Americas zone.</p><p>• Oversee the overhaul of delegation models for Active Directory, including permissions and access enhancements.</p><p>• Configure access controls and ensure security improvements within directory services.</p><p>• Utilize technical knowledge of Active Directory and Azure Entra ID to support project execution and troubleshooting.</p><p>• Facilitate meetings with various IT stakeholders, driving discussions and documenting outcomes.</p><p>• Prepare technical documentation and reports using Microsoft Word, Excel, and PowerPoint.</p><p>• Leverage ServiceNow for ticketing and tracking project-related tasks.</p><p>• Conduct research on new technologies to support ongoing and future initiatives.</p><p>• Act as a liaison between technical teams and business units to ensure clear communication and alignment.</p>
<p>We are looking for an experienced Sr. Accountant to join a team on a contract basis in Dover, Delaware. This role focuses on managing fixed assets and ensuring accurate depreciation calculations while maintaining oversight of physical assets. The ideal candidate will excel in communication and technical expertise to support financial operations and process improvements.</p><p><br></p><p>Responsibilities:</p><p>• Calculate and oversee monthly depreciation for fixed assets.</p><p>• Manage and maintain oversight of physical assets, including capital and controllable items.</p><p>• Separate purchased items for grant purposes from general operational items.</p><p>• Collaborate with central receiving systems and act as a liaison for procurement processes.</p><p>• Track physical assets and ensure their accurate documentation and location.</p><p>• Facilitate communication between financial teams and daily operational needs.</p><p>• Handle daily transfer requests, especially during peak periods such as year-end.</p><p>• Lead efforts to advance resources and implement technology for efficiency improvements.</p><p>• Utilize Banner systems and advanced Excel tools to streamline processes.</p>
We are in search of a Sr. Software Engineer to join our team based in Woodbridge, New Jersey. In this role, you will be tasked with the development of high-quality software solutions using modern scripting languages and AWS, ensuring scalability, performance, and maintainability. This position will also require you to collaborate closely with various teams to translate business requirements into technical specifications.<br><br>Responsibilities:<br>• Develop robust software solutions using scripting languages such as TypeScript, JavaScript, and Python, ensuring cross-platform compatibility and performance optimization.<br>• Design, develop, and deploy software solutions using React and AWS, adhering to architecture decisions.<br>• Manage APIs to support seamless integration across systems, ensuring adherence to performance, scalability, and security standards.<br>• Optimize the performance and cost-efficiency of applications hosted in AWS, leveraging services such as database management, serverless computing, and cloud storage solutions.<br>• Design, develop, and optimize SQL queries and database structures to support application requirements, ensuring data integrity, performance, and security in SQL-based systems.<br>• Work closely with cross-functional teams, including Business Solution Engineers and QA, to ensure successful project delivery.<br>• Communicate technical concepts clearly to non-technical audiences and promote best practices in coding, testing, and deployment across the team.<br>• Foster a culture of collaboration, innovation, and technical excellence by sharing your experience and knowledge with a team of engineers.<br>• Ensure adherence to security best practices in cloud-based development.
We are looking for an experienced IT Manager to oversee the technology operations and ensure efficient support for organizational needs. This is a long-term contract role based in Bensalem, Pennsylvania, offering an excellent opportunity to lead a dynamic IT team and contribute to the strategic growth of the company.<br><br>Responsibilities:<br>• Lead the Information Technology department to deliver reliable data and electronic tools for employees.<br>• Manage and optimize systems including CRM, ERP, and backup technologies to support business operations.<br>• Implement and oversee configuration management processes to maintain system integrity.<br>• Ensure the security and functionality of Active Directory and cloud-based technologies.<br>• Conduct regular audits of IT systems and processes to ensure compliance and performance standards.<br>• Collaborate with stakeholders to evaluate and improve the use of Cisco and Dell technologies.<br>• Supervise the maintenance and upgrades of computer hardware across the organization.<br>• Develop and enforce IT policies and procedures to ensure operational efficiency.<br>• Provide guidance and training to team members on emerging technologies and best practices.<br>• Monitor and manage resources effectively to achieve IT-related goals within the organization.
We are looking for an experienced Security Manager to oversee and enhance our organization's cloud and infrastructure operations in West Trenton, New Jersey. This role requires a highly skilled individual capable of leading technical teams, developing strategic roadmaps, and ensuring compliance with security policies and standards. The ideal candidate will possess strong leadership capabilities, technical expertise, and a proactive approach to addressing cybersecurity challenges.<br><br>Responsibilities:<br>• Lead cloud operations and provide technical expertise for infrastructure engineering projects, including IaaS, PaaS, and SaaS.<br>• Act as a liaison between technical teams and business units, offering guidance on complex system designs and implementations.<br>• Research emerging technologies and develop roadmaps for infrastructure and desktop solutions aligned with business objectives.<br>• Manage and mentor team members, fostering collaboration and ensuring alignment with organizational goals.<br>• Oversee incident response efforts, monitor cybersecurity events, and provide escalation support for critical issues.<br>• Evaluate team performance and provide constructive feedback, addressing conflicts or performance concerns as needed.<br>• Collaborate with IT teams and vendors to troubleshoot hardware and software issues, ensuring optimal server performance.<br>• Create and maintain disaster recovery documentation, participating in regular testing and recovery procedures.<br>• Implement end-user technology strategies that enhance operational continuity and efficiency.<br>• Ensure adherence to policies, procedures, and standards across all infrastructure and security initiatives.
We are looking for a skilled and motivated Software Engineer to join our team in King of Prussia, Pennsylvania. In this role, you will focus on developing innovative solutions, enhancing system reliability, and improving customer experience through automation, feature development, and issue resolution. This position offers the opportunity to collaborate with cross-functional teams and contribute to optimizing tools and processes that drive success for both our organization and clients.<br><br>Responsibilities:<br>• Design, develop, and maintain tools to improve efficiency for Customer Success, Sales Engineering, and Engineering teams.<br>• Automate workflows and processes to enhance operational effectiveness.<br>• Monitor production systems and proactively address potential issues to ensure reliability.<br>• Analyze complex datasets to provide actionable insights and support strategic decisions.<br>• Triage and resolve technical issues reported by customers in a timely manner.<br>• Develop customer-requested features to meet specific requirements and enhance user experience.<br>• Collaborate with cross-functional teams to address challenges and implement solutions.<br>• Stay updated with emerging technologies and industry best practices to continuously improve systems.<br>• Ensure system performance and reliability through meticulous testing and optimization.<br>• Contribute to fostering a culture of innovation and problem-solving within the team.
We are seeking a Help Desk Manager to join our team. This role involves managing IT support services, ensuring the smooth operation of our Microsoft 365 system, and troubleshooting hardware and software issues. The Help Desk Manager will also be responsible for managing network configurations, enhancing email security, and supporting hardware installations.<br><br>Responsibilities:<br><br>• Manage the delivery of Level 2/3 helpdesk support for Windows, macOS, and mobile devices to ensure timely resolution of issues.<br>• Administer and configure Exchange Online, SharePoint, Teams, and security policies within Microsoft 365.<br>• Oversee network settings including DNS, DHCP, VLANs, VPNs, and firewall configurations.<br>• Implement and manage email security measures such as SPF, DKIM, and DMARC for reliable email delivery.<br>• Utilize Microsoft Intune for device provisioning and policy enforcement.<br>• Troubleshoot hardware and software issues involving PCs, laptops, printers, and software installations.<br>• Foster client relationships by providing detail oriented, friendly support and training.<br>• Maintain detailed service tickets and IT documentation using ITSM tools.<br>• Assist with IT projects, including hardware installations, network setups, software migrations, and cloud deployments.<br>• Proactively identify and resolve potential IT problems before they escalate.
We are looking for an experienced Applications Architect to join our team in West Trenton, New Jersey. In this role, you will play a pivotal part in designing and implementing scalable and secure solutions for our insurance platforms. This position requires close collaboration with stakeholders to ensure alignment between technical strategies and organizational objectives.<br><br>Responsibilities:<br>• Design and lead the architecture of insurance systems, including Guidewire platforms such as PolicyCenter, BillingCenter, and ClaimCenter.<br>• Collaborate with stakeholders to transform business requirements into technical solutions that are secure, scalable, and efficient.<br>• Provide technical leadership and mentorship to development teams utilizing Guidewire, .NET, or Java technologies.<br>• Ensure adherence to enterprise architecture standards and promote best practices across all technical solutions.<br>• Oversee the integration of Guidewire systems with external platforms, including payment systems, data warehouses, and document management tools.<br>• Conduct research on emerging technologies and recommend their adoption to enhance system capabilities.<br>• Develop and maintain technical documentation to streamline implementation processes.<br>• Partner with product managers and engineering teams to align technology solutions with business priorities.<br>• Monitor system performance and address any architectural challenges.<br>• Support ongoing system upgrades and ensure compatibility with long-term technology strategies.
<p>Emerging services company seeks a Customer Support Specialist with client facing experience. As the Customer Support Specialist, you will respond to client inquiries, building strong client relationships, provide help desk support, implement process improvement, and manage the communication channels between internal departments. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving.</p><p><br></p><p>What you get to do everyday</p><p>· Fulfill customer inquiries</p><p>· Account Management</p><p>· Troubleshoot software/hardware issues</p><p>· Build strong customer relationships</p><p>· Review and analyze customer feedback</p><p>· Execute remote desktop sessions for troubleshooting</p><p>· Maintain customer accounts</p><p>· Document hardware issues</p><p>· Troubleshoot data performance inquiries</p><p>· Complete the RMA process </p>
We are looking for a skilled Data Engineer to join our team in Wayne, Pennsylvania. In this role, you will design, develop, and optimize data pipelines and platforms to support business operations and decision-making. If you have a strong technical background, a passion for data-driven solutions, and experience in the financial services industry, we encourage you to apply.<br><br>Responsibilities:<br>• Develop and maintain scalable data pipelines and workflows using Python and modern data tools.<br>• Optimize and manage Snowflake environments, including data modeling, security practices, and warehouse performance.<br>• Automate financial operations workflows such as escrow management, investor reporting, and receivables processing.<br>• Collaborate with cross-functional teams to gather requirements and deliver data solutions that align with business objectives.<br>• Implement data governance and privacy practices to ensure compliance with financial regulations.<br>• Build and maintain production-grade data integrations across internal and third-party systems.<br>• Utilize Git version control and CI/CD pipelines to deploy and manage data workflows.<br>• Provide technical expertise and serve as a key resource for Snowflake, data pipelines, and automation processes.<br>• Troubleshoot and resolve data-related issues, ensuring system reliability and efficiency.<br>• Communicate effectively with stakeholders, translating technical concepts into actionable insights.
