We are looking for an experienced Agile/Scrum Master to join our team in New York, New York, on a long-term contract basis. In this role, you will be responsible for driving the successful delivery of projects by fostering collaboration, guiding teams in Agile methodologies, and ensuring smooth execution of Scrum practices. This position offers an opportunity to work in the dynamic financial services industry, where precision and adaptability are key.<br><br>Responsibilities:<br>• Facilitate daily stand-ups and guide teams in adhering to Scrum delivery processes.<br>• Lead the definition and documentation of project scope, staffing plans, and communication strategies.<br>• Monitor project progress daily, identifying issues and collaborating with the team to implement corrective actions.<br>• Manage and report on project scope, schedules, resources, and financials to stakeholders.<br>• Author user stories and acceptance criteria while ensuring alignment with project requirements.<br>• Collaborate with teams to define quality expectations, schedule defect remediation, and address technical debt.<br>• Resolve team conflicts and remove impediments to ensure smooth collaboration and task execution.<br>• Organize and lead key Agile meetings, including sprint planning, daily Scrum, sprint reviews, and retrospectives.<br>• Limit external interruptions and distractions to maintain team focus on engineering tasks.<br>• Drive continuous improvement initiatives by facilitating retrospective discussions and implementing actionable feedback.
<p>Technology Support & Security</p><p>· Support Windows and Mac computers, mobile devices, printers, and other hardware/peripherals for users including device setup and recovery/replacement</p><p>· Troubleshoot and resolve general user-reported technology issues, escalating resolution as needed</p><p>· Provide support for collaborative applications including Microsoft 365, SharePoint, Teams, OneDrive, Google Applications, Zoom, and Webex</p><p>· Support user access management (network, username/password/multi-factor, systems) and data management (storage, encryption, backups, and security permissions)</p><p>· Assist users with technical requests and setups including new software, printing/copying/scanning, websites/maintenance, and other IT services</p><p>· Install, configure, and facilitate upgrades of OS/software to maintain compliance and security</p><p>· Ensure timely remediation of security vulnerabilities and incidents</p><p>· Manage the provisioning, renewal/closure, and ongoing security of shared/sponsored accounts</p><p>· Support asset lifecycle management for technology, including maintaining accurate database records, acting on refresh notifications, and recovering/retiring devices within expected timeframes</p><p>· Provide general consultation on computer replacement options with department and set up new managed computers and peripherals per standard guidelines</p><p>· Coordinate hardware diagnosis/repair and loaner equipment requests</p><p>· Support department inventory of loaner equipment according to defined asset management and managed device security policies</p><p>· Monitor IT support requests and assigned tasks in ServiceNow and respond with timely and detailed communications and updates</p><p><br></p><p><br></p>
We are looking for an experienced ERP/CRM Consultant to join our team in Brooklyn, New York. In this Contract-to-permanent role, you will play a pivotal part in managing and optimizing enterprise systems to align with business needs. This position offers the opportunity to collaborate across multiple departments, ensuring seamless integration and functionality of ERP and CRM solutions.<br><br>Responsibilities:<br>• Lead the implementation and optimization of ERP and CRM systems to support organizational goals.<br>• Collaborate with stakeholders across departments to gather requirements and ensure system alignment with business processes.<br>• Develop and manage project plans, including timelines, budgets, and deliverables.<br>• Oversee the configuration and customization of ERP and CRM modules, ensuring they meet user needs.<br>• Provide guidance on system integration, including API development and data migration.<br>• Coordinate with external vendors and consultants to ensure successful delivery of solutions.<br>• Create detailed documentation, such as business requirement documents, to support system development and maintenance.<br>• Drive user adoption through effective training and change management strategies.<br>• Monitor system performance and identify opportunities for improvement.<br>• Ensure compliance with industry standards and best practices in system management.
We are looking for a detail-oriented Bookkeeper to join our team in Stamford, Connecticut. In this role, you will manage essential financial processes including accounts payable, accounts receivable, and collections. The ideal candidate will ensure the accuracy of financial records, interact with vendors and customers, and contribute to maintaining a balanced general ledger.<br><br>Responsibilities:<br>• Manage accounts payable and accounts receivable processes, including verifying and posting transactions.<br>• Reconcile sub-ledgers to the general ledger and process checks in a timely manner.<br>• Prepare financial reports by collecting, analyzing, and summarizing account data.<br>• Collaborate with vendors and customers through regular communication to address issues and maintain relationships.<br>• Oversee financial transactions by establishing and maintaining a chart of accounts and ensuring adherence to set policies.<br>• Generate invoices for accounts receivable, review incoming payments, and record deposits accurately.<br>• Monitor account balances and ensure proper entries are made to maintain accurate records.<br>• Resolve accounts payable issues and process employee expense reports efficiently.<br>• Assist with month-end closing activities and ensure all reconciliations are completed.<br>• Utilize accounting software, such as QuickBooks, for tracking and reporting financial data.
<p>Are you a warm, personable, and organized professional with excellent interpersonal skills? Our client is looking for a <strong>Receptionist</strong> to be the welcoming face of their organization. In this role, you will be the first point of contact for visitors and clients, delivering exceptional service while managing key front desk responsibilities.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet and assist visitors and clients, ensuring a positive and professional first impression </li><li>Answer and direct phone calls using a multi-line phone system with professionalism and accuracy </li><li>Manage daily office operations, including sorting and distributing mail, managing incoming/outgoing packages, and maintaining the reception area </li><li>Schedule appointments, manage conference room bookings, and support administrative staff as needed </li><li>Respond to general inquiries via phone, email, and in-person communication.</li><li>Maintain confidentiality while managing sensitive documents and information.</li><li>Assist with occasional clerical tasks such as data entry or document preparation.</li></ul><p><br></p>
We are looking for a detail-oriented Administrative Assistant to join our team in Brooklyn, New York. This is a long-term contract position within the non-profit sector, offering an opportunity to contribute to meaningful work while supporting daily operations. The ideal candidate will bring strong organizational skills and a commitment to delivering excellent administrative support.<br><br>Responsibilities:<br>• Handle inbound and outbound calls professionally, ensuring clear communication and prompt responses.<br>• Provide exceptional customer service by addressing inquiries and resolving issues effectively.<br>• Perform accurate data entry to maintain and update records and databases.<br>• Manage email correspondence, including drafting, responding, and organizing communications.<br>• Schedule and coordinate appointments, meetings, and events to optimize workflow.<br>• Utilize Microsoft Office tools such as Excel, Word, Outlook, and PowerPoint to create and manage documents, spreadsheets, and presentations.<br>• Maintain organized filing systems to ensure easy access to important information.<br>• Assist with general administrative tasks to support team operations and objectives.<br>• Collaborate with team members to ensure smooth execution of projects and tasks.
We are looking for an experienced ERP/CRM Consultant to join our team in Fairless Hills, Pennsylvania. In this long-term contract position, you will play a vital role in implementing and optimizing ERP and CRM systems, ensuring seamless alignment with business needs. Your expertise will contribute to the successful execution of strategic initiatives and the delivery of high-quality solutions.<br><br>Responsibilities:<br>• Lead the implementation and customization of ERP and CRM systems to align with organizational requirements.<br>• Collaborate with stakeholders to gather, analyze, and document business requirements.<br>• Develop and execute client-side scripting to enhance system functionality and user experience.<br>• Manage data migration processes, including extraction, mapping, transformation, and validation.<br>• Configure system settings and modules to meet project specifications.<br>• Create and maintain detailed documentation, including Business Requirement Documents (BRDs).<br>• Integrate APIs to enable seamless communication between systems and applications.<br>• Provide technical support and troubleshooting for ERP/CRM systems.<br>• Conduct regular system audits and performance testing to ensure optimal functionality.<br>• Train end-users and provide ongoing support to ensure successful system adoption.
We are looking for a skilled Help Desk Analyst to join our team in New York, New York. In this role, you will provide essential technical support for both Mac and Windows systems, ensuring seamless operations for office and remote teams. This is a long-term contract position ideal for someone who thrives in a dynamic environment and takes pride in delivering high-quality customer service.<br><br>Responsibilities:<br>• Deliver Tier 1-2 technical support for Mac and Windows systems, with a primary focus on macOS environments.<br>• Manage and resolve service desk tickets efficiently using ServiceNow.<br>• Utilize Jamf to oversee and support macOS endpoints effectively.<br>• Provide technical assistance to both office-based and remote teams, ensuring uninterrupted operations.<br>• Collaborate with IT leadership and other departments to maintain consistent and reliable service delivery.<br>• Uphold exceptional standards of customer service, ensuring timely responses to technical issues.<br>• Troubleshoot and resolve issues related to Active Directory and Windows 10 systems.<br>• Document recurring technical problems and propose solutions to enhance system efficiency.
<p>Are you an organized, detail-oriented professional with a passion for administrative excellence? Our client is seeking an <strong>Administrative Assistant</strong> to join their dynamic team! In this role, you will provide vital support to the organization, ensuring that daily operations run smoothly while contributing to an efficient and positive work environment.</p><p><strong>Key Responsibilities</strong>:</p><ul><li>Manage and organize schedules, appointments, and meetings, including arranging conference calls and preparing meeting materials</li><li>Handle incoming and outgoing communications, including emails, letters, and phone calls, with professionalism and discretion.</li><li>Maintain and update records, files, and databases to ensure accuracy and accessibility </li><li>Assist with preparing reports, presentations, and correspondence for management and team members.</li><li>Support event planning and coordination as needed, such as meetings, company gatherings, and employee engagement activities.</li><li>Perform general office duties, including ordering supplies, managing inventory, and ensuring office equipment is operational</li><li>Collaborate with various departments to support key administrative projects and processes.</li></ul><p><br></p>
We are looking for a skilled Backend Software Engineer to join our dynamic team in New York, New York. In this role, you will design and build scalable backend services, contribute to API development, and work on database management to support our real estate technology platform. This position offers the opportunity to collaborate with cross-functional teams to deliver high-quality, secure, and efficient software solutions.<br><br>Responsibilities:<br>• Develop and maintain backend systems and APIs for our real estate technology platform to ensure scalability and reliability.<br>• Collaborate with product managers, senior engineers, and other stakeholders to deliver software solutions in an agile environment.<br>• Troubleshoot and resolve software issues, optimize performance, and refactor legacy systems as needed.<br>• Write clean, modular, and well-documented code while adhering to best practices in software development.<br>• Create and maintain unit and integration tests to ensure the quality and stability of backend systems.<br>• Manage and optimize relational and non-relational databases, including migrations and modifications.<br>• Participate in DevOps processes such as deployment, environment configuration, and CI/CD workflows.<br>• Support internal teams by explaining backend features, integrations, and APIs to enhance adoption and usability.
<p>We’re looking for a reliable and customer-focused Assistant Property Manager to help oversee daily operations at one of our residential communities. This role is ideal for someone who thrives in a fast-paced environment, enjoys working with people, and has a strong eye for detail.</p><p>What You’ll Do:</p><ul><li>Support Leasing Activities:</li><li>Assist with showing units, processing applications, and preparing lease agreements. Help maintain high occupancy rates through excellent customer service and follow-up.</li><li>Resident Relations:</li><li>Serve as a point of contact for residents, addressing questions, concerns, and service requests with professionalism and care.</li><li>Maintenance Coordination:</li><li>Submit and track work orders, follow up with vendors, and ensure timely resolution of maintenance issues. Conduct property inspections to uphold quality standards.</li><li>Administrative Support:</li><li>Maintain accurate resident files and property records. Assist with rent collection, invoice processing, and budget tracking.</li><li>Marketing & Events:</li><li>Help promote available units through online listings and community outreach. Support resident engagement by coordinating events and communications.</li><li>Compliance & Reporting:</li><li>Ensure adherence to company policies and housing regulations. Assist with preparing reports on occupancy, financials, and property performance.</li></ul><p><br></p>
We are looking for an experienced Senior IT Auditor to lead and execute comprehensive IT audits in a dynamic and regulated foreign banking environment. This role requires a strong understanding of IT risk management, regulatory compliance, and audit methodologies. The ideal candidate will play a pivotal part in ensuring the organization's IT infrastructure and processes adhere to both internal and external standards.<br><br>Responsibilities:<br>• Conduct in-depth IT audits across banking operations, ensuring adherence to both internal policies and external regulatory standards.<br>• Collaborate with stakeholders to identify IT risks, develop audit plans, and implement effective mitigation strategies.<br>• Act as a liaison with regulatory agencies, supporting examinations and addressing inquiries regarding IT compliance.<br>• Assess the effectiveness of IT controls related to cybersecurity, data protection, and application systems.<br>• Monitor and report on remediation efforts to ensure timely resolution of audit findings.<br>• Evaluate compliance with financial regulations, including sanctions screening and transaction monitoring systems.<br>• Prepare detailed and well-structured audit reports and present key findings to senior leadership.<br>• Provide guidance to less experienced audit team members and contribute to enhancing audit procedures and methodologies.
<p>Do you thrive in customer-facing roles and enjoy being the first point of contact for visitors and clients? Our client is seeking a friendly and organized <strong>Part-Time Receptionist</strong> to provide front desk support and help maintain a welcoming office environment. If you have great communication skills and enjoy working in a professional setting, we encourage you to apply!</p><p><br></p><p><strong>Key Responsibilities</strong></p><p>As a Part-Time Receptionist, your duties will include:</p><ul><li><strong>Front Desk Operations:</strong> Greet visitors warmly, answer incoming calls, and direct inquiries to the appropriate person or department.</li><li><strong>Administrative Tasks:</strong> Assist with tasks such as filing, data entry, and distribution of mail and packages.</li><li><strong>Scheduling Support:</strong> Manage meeting room bookings and coordinate calendars for staff as required.</li><li><strong>Customer Service:</strong> Respond to inquiries both in person and over the phone in a professional and courteous manner.</li><li><strong>Office Organization:</strong> Maintain the front desk area and ensure it is clean and organized.</li><li><strong>Miscellaneous Duties:</strong> Provide support for additional tasks and projects assigned by management.</li></ul><p><br></p>
<p>Robert Half is recruiting for an Art Director on behalf of a leading global e-commerce apparel and lifestyle brand committed to providing customers with high-quality, stylish, and affordable essentials. This role plays a key part in defining and evolving the creative direction and visual identity for product imagery and digital presentation across multiple platforms. Reporting to the Creative Director, this role collaborates closely with cross-functional teams to develop imaging guidelines, elevate visual standards, and ensure brand consistency across all customer-facing content.</p><p><br></p><p><strong>Location</strong>: Midtown Manhattan, NYC (onsite)</p><p><strong>Duration</strong>: 4-month contract</p><p><strong>Hours</strong>: 40 hours/week</p><p><strong>Pay Rate: </strong>$60-62/hour</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Lead the creation and implementation of comprehensive imaging guidelines, including mood, posing, hair/makeup, facial expressions, lighting, and composition to maintain brand consistency across multiple studio locations.</li><li>Establish and document formal standards for background colors, visual guardrails, and photography techniques to ensure cohesive visual identity.</li><li>Develop and facilitate training programs for studio teams and creative partners to drive seamless adoption of new guidelines.</li><li>Refresh and maintain Customer Experience (CX) documentation, collaborating with operations to ensure scalable processes for ongoing updates.</li><li>Create seasonal styling templates to ensure consistency across all collections and seasonal campaigns.</li><li>Partner with brand and creative teams to develop e-commerce brand guidelines that complement existing editorial standards and unify the visual language.</li><li>Conduct end-to-end customer journey reviews to identify gaps and opportunities for improving the brand experience.</li><li>Collaborate with studio, product, brand, and CX teams to maintain high creative standards and ensure brand alignment throughout the process.</li></ul>
We are looking for an experienced Payroll Manager to oversee comprehensive payroll operations for a non-profit organization based in Princeton, New Jersey. This is a contract position that requires expertise in managing payroll for a large, multi-state workforce. The ideal candidate will ensure accuracy, compliance, and efficiency across all payroll processes.<br><br>Responsibilities:<br>• Manage and execute full-cycle payroll processes, ensuring timely and accurate payment to employees.<br>• Handle multi-state payroll operations while adhering to local regulations and tax requirements.<br>• Oversee payroll for a workforce exceeding 500 employees, maintaining accuracy and compliance.<br>• Utilize ADP Workforce Now and Paycom systems to streamline payroll functions and reporting.<br>• Ensure compliance with federal, state, and organizational payroll policies.<br>• Provide detailed analysis and reporting related to payroll activities.<br>• Collaborate with HR and finance teams to address payroll discrepancies and optimize processes.<br>• Stay updated on changes in payroll laws and regulations to ensure ongoing compliance.<br>• Train and support staff on payroll systems and procedures as needed.<br>• Identify opportunities for process improvements within payroll operations.
<p>Do you possess a sharp eye for detail and a passion for numbers? Robert Half is actively seeking experienced <strong>Bookkeepers</strong> for <strong>contract assignments</strong> in the Newburgh area as we build a talent pipeline for current and upcoming client needs. Explore flexible job opportunities while making an impact in dynamic organizations across multiple industries.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p>Assignments may include:</p><ul><li>Recording and maintaining accurate financial transactions and managing accounts payable/receivable.</li><li>Reconciling bank accounts and ensuring the accuracy of general ledger entries.</li><li>Managing payroll, vendor payments, and invoicing processes.</li><li>Preparing financial reports, including profit and loss statements, and providing key financial insights.</li><li>Organizing and maintaining financial documents and ensuring compliance with applicable policies and regulations.</li><li>Providing administrative and bookkeeping support to streamline accounting operations as needed.</li></ul><p><br></p>
<p><strong>Tax Manager, Energy and Metals Merchant.</strong></p><p><br></p><p>Our client a physical trader of energy and metals is adding to their NA team based in NYC (just South of Grand Central). The Position is a broad role with a focus on Income tax provision and compliance. This role requires someone with strong attention to detail who can manage diverse tax processes, collaborate across departments, and provide strategic insights to support organizational goals.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Manage the preparation and validation of federal and state income tax returns, coordinating with external tax preparers and ensuring accurate consolidation of tax provisions.</p><p>• Oversee quarterly and annual estimated tax payments and determine filing requirements for new states.</p><p>• Supervise transfer pricing studies, document intercompany transactions, and ensure compliance with arm's length principles.</p><p>• Conduct tax research to assess the impact of new transactions and changes in tax laws.</p><p>• File sales tax returns, supervise property tax filings across various states, and ensure compliance with excise and commercial activity taxes.</p><p>• Act as a business partner, providing tax-related insights and support to departments such as treasury, HR, legal, and trading.</p><p>• Collaborate with global offices to align tax strategies and provide guidance on international reporting requirements.</p><p>• Perform additional tax-related duties as needed to support organizational objectives.</p>
We are looking for a dedicated Logistics Clerk to join our team in Jamaica, New York. This role, which begins as a Contract position with the potential for long-term placement, involves ensuring the accuracy and compliance of shipping and receiving documentation, as well as supporting operational processes with precision. If you thrive in a fast-paced environment and excel at organization and collaboration, this position is ideal for you.<br><br>Responsibilities:<br>• Review shipping documents, invoices, and bills of lading to confirm compliance with applicable regulations.<br>• Ensure all operational policies and procedures are adhered to during documentation handling.<br>• Maintain an organized filing system, including both physical and digital files, to support seamless record management.<br>• Perform accurate data entry tasks to update and maintain records.<br>• Collaborate with team members to ensure smooth workflows and positive outcomes.<br>• Adapt to changing priorities and tasks as business needs evolve.<br>• Copy and manage essential documents to ensure proper distribution and storage.<br>• Work independently to make informed, assertive decisions and complete responsibilities efficiently.<br>• Proactively identify areas for improvement and take initiative to exceed expectations.<br>• Support team efforts by fostering a cooperative and productive work environment.
We are looking for a skilled Administrative Assistant to join our team on a contract basis in Wesbury, New York. This role is critical to supporting our operations during a medical leave of absence. The ideal candidate will be fast-learning, detail-oriented, and capable of managing sensitive financial tasks with professionalism.<br><br>Responsibilities:<br>• Facilitate funding processes for agents by initiating wire transfers through online banking systems.<br>• Verify payoff figures and account details by making necessary phone calls.<br>• Provide general administrative support to a cross-trained team to ensure seamless operations.<br>• Manage confidential financial information with discretion and accuracy.<br>• Coordinate with internal staff to address operational needs during the absence period.<br>• Maintain organized records and documentation related to financial transactions and administrative tasks.
<p>We are looking for an experienced Tax Manager to join our team. This role requires a skilled and detail-oriented individual with strong expertise in public accounting and tax management, capable of leading a team while maintaining a focus on client relationships. The ideal candidate will have a proven track record in handling complex tax matters and delivering exceptional service.</p><p><br></p><p>Responsibilities:</p><p>• Build and maintain strong relationships with clients, acting as a trusted advisor for their tax-related needs.</p><p>• Review and approve complex tax filings, ensuring accuracy and compliance with regulations.</p><p>• Supervise and mentor a team of 2-5 tax professionals, fostering their growth and development.</p><p>• Collaborate closely with partners to align tax strategies with organizational goals.</p><p>• Focus on tax provisions, compliance, and planning for diverse clients, including those in real estate.</p><p>• Oversee the preparation and review of individual, estate, and income tax returns.</p><p>• Ensure timely and accurate completion of annual tax provisions.</p><p>• Provide guidance on intricate tax issues and offer solutions to meet client needs.</p><p>• Stay updated on changes in tax laws and regulations to ensure best practices.</p><p>• Drive operational efficiency within the department through effective management and use of accounting systems.</p>
<p>Manage the full recruiting process and develop strategies.</p><p>Guide hiring managers on recruitment policies.</p><p>Source and present candidates refine strategies based on feedback.</p><p>Collaborate with senior management and HR to anticipate needs.</p><p>Share innovative solutions to streamline processes.</p><p>Understand recruiting needs and manage expectations.</p><p>Ensure positive candidate experiences and communicate effectively.</p><p>Educate candidates on career growth and benefits.</p><p>Discuss compensation expectations to close offers.</p><p>Provide market data to support client needs.</p><p>Utilize applicant tracking systems effectively.</p>
<p>We're looking for a sharp Executive Assistant to join a rapidly growing firm in lower Fairfield County. This is an on-site position supporting the CEO.</p><p><strong><u>Responsibilities</u></strong>:</p><ul><li>Conserves executive's time by reading, researching, and routing correspondence, drafting letters and documents, collecting and analyzing information, and initiating communications.</li><li>Develops a thorough understanding of the business to make appropriate recommendations and decisions impacting the executive.</li><li>Manages the executive’s Outlook account including high volumes of email traffic, an active calendar of appointments and travel, and updates contacts as needed.</li><li>Engages with all staff members situated throughout the country to facilitate solutions.</li><li>Prepares agendas and minutes in relation to crucial meetings.</li><li>Completes expense reports and approves timecards for the executive’s direct reports.</li><li>Maintains executive files, copies and reviews outside mail, scans and files documents.</li><li>Assists with corporate meetings and events.</li><li>Communicates effectively with all levels of the organization and external stakeholders.</li><li>Provides direct administrative support as needed, including scheduling appointments, meetings, and events; booking detailed travel itineraries; maintaining file systems; incoming and outgoing mailing and shipping packages.</li><li>Manage office supplies, equipment, and inventory, ensuring adequate stock levels and overseeing procurement processes.</li></ul><p><br></p>
<p>We’re looking for a proactive and detail-oriented Human Resources Generalist to support a wide range of human resources functions, including onboarding, data management, benefits administration, and compliance. This role will work closely with HR leadership to manage employee records, coordinate payroll updates, and assist with audits and reporting. The ideal candidate will have strong experience with HRIS systems, a solid understanding of employment law and benefit programs, and the ability to juggle multiple priorities in a fast-paced environment.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Support HR projects and respond to personnel-related requests</li><li>Maintain and update employee data in HR systems with accuracy and confidentiality</li><li>Coordinate onboarding activities, background checks, and new hire documentation</li><li>Assist with payroll changes, benefit enrollments, and open enrollment processes</li><li>Track performance reviews and support employee engagement initiatives</li><li>Prepare reports and assist with internal audits</li></ul><p><br></p>
We are looking for an experienced Executive Assistant to join our team in New York, New York. This role is critical in providing high-level administrative support to ensure the smooth operation of executive functions. As a Contract-to-permanent position, the ideal candidate will demonstrate the ability to adapt and excel in a dynamic environment while supporting organizational goals.<br><br>Responsibilities:<br>• Manage and maintain executives' calendars, ensuring all appointments, meetings, and events are accurately scheduled.<br>• Coordinate and arrange travel logistics, including booking flights, accommodations, and transportation.<br>• Prepare and organize materials for executive meetings, ensuring all necessary documents are available and well-presented.<br>• Act as the primary point of contact for internal and external stakeholders, handling inquiries and correspondence professionally.<br>• Assist in drafting and editing reports, presentations, and other documents for executive review.<br>• Track and prioritize tasks to meet deadlines and ensure the efficient execution of executive projects.<br>• Support the planning and coordination of special events, both internal and external.<br>• Maintain confidentiality and handle sensitive information with discretion.<br>• Monitor and order office supplies to ensure the executive team has necessary resources.<br>• Collaborate with other departments to facilitate communication and streamline processes.
The Service Desk Analyst is responsible to provide courteous, accurate and prompt support to our internal customers. This positions day-to-day activities include utilizing technical troubleshooting skills to solve technical incidents, requests and problems in addition to systematically answering phone calls, voicemail, responding to email, conducting online chat and face-to-face desk-side support. The Service Desk Analyst provides clear documentation of each customer interaction while working within various computer applications and supports a work environment focused on continuously improving the overall success of the department. <br><br>Responding to requests for help from customers.<br>Troubleshooting and resolving difficult technical issues effectively and efficiently.<br>Prioritizing, evaluating, resolving and escalating calls as required.<br>Providing appropriately detailed and timely follow-up support with customers.<br>Submitting accurate and well-documented solutions consistently for inclusion in the knowledge base.<br>Recording every interaction with a customer into the service management system.<br>Instructing customers in the use of hardware, software and manuals.<br>Configuring and distributing hardware and software to customers in a timely manner.<br>Installing hardware and peripheral components such as monitors, keyboards, printers and disk drives on customers’ machines.<br>Loading specified software packages such as operating systems, word processing and all proprietary software programs into personal computers.<br>Configuring and troubleshooting network hardware and communication equipment, operating systems and personal computers.<br>Interacting with Active Directory for Moves, Adds, and Changes.<br>Configuring and maintaining VDI pools and troubleshooting issues with VDI.<br>Entering commands and observing system functions to verify correct system operation.<br>Recommending or performing minor remedial actions to correct problems identified.<br>Providing updates, status and completion information to the Service Desk Manager through voicemail, e-mail, or in-person communication<br>Monitoring new technologies and/or updates required to support the various systems currently in operation.<br>Self-assigning and monitoring progress of work, reporting progress to the Service Desk Manager on a regular basis.<br>Be on call for after-hours coverage as listed on a rotation schedule or as needed.<br>Maintaining medical confidentiality.<br>Performing miscellaneous duties as assigned as assigned by management.<br><br>QUALIFICATIONS<br><br>Ability to follow instructions and respond to managements’ directions accurately.<br>Proven skills in advanced computer troubleshooting, analysis, critical thinking and problem solving skills.<br>Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations.<br>Demonstrated skills in accuracy and thoroughness paying close attention to detail. Looks for ways to improve and promote quality and monitors own work to ensure quality...
