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7 results for Customer Service Manager in Nashua, NH

Customer Service Supervisor

Worcester, MA
onsite
Permanent / Full Time
60000 - 60000.01 USD / Yearly
We are looking for an experienced Customer Service Supervisor to lead a high-volume support team in the Worcester, Massachusetts area. This role is responsible for guiding daily customer service operations, supporting team performance, and ensuring accurate handling of orders, credits, and customer inquiries. The ideal candidate brings strong leadership, sound judgment, and the ability to keep service levels high in a fast-paced environment. **THIS ROLE is IN OFFICE T-F 8:30-5, WFH MONDAYS ** Responsibilities:• Lead day-to-day customer service activities, providing direction to team members on pricing questions, order timing, product details, and company guidelines.• Organize departmental workflows to support productivity targets and maintain consistent service throughout the day.• Participate in recruiting and onboarding efforts for new customer service staff members.• Coach and develop employees using service data and performance measures to build capability across the team.• Partner with staff to identify process improvements that enhance efficiency and customer experience.• Oversee the accurate handling of warranty claims, scrap credits, and credit-related requests within established timelines.• Help customers and internal teams evaluate substitute products based on availability, cost, and specification needs.• Resolve escalated issues promptly while maintaining complete and accurate customer records, notes, and account details.• Track shipment schedules, coordinate expediting when needed, and share demand changes with purchasing to support product availability.• Provide cross-functional support by assisting the sales fulfillment team, collaborating through internal communication channels, and serving as backup for key coordination duties when required. For immediate consideration, please call me directly. 508-205-2127 Eric Lebow, be prepared to EMAIL your resume for review
2026-09-17T00:00:00Z

Customer service representative

Northborough, MA
onsite
Permanent / Full Time
52000 - 60000 USD / Yearly
We are looking for a detail-oriented Customer Service Representative to support customers and internal teams from our Northborough, Massachusetts location. This role combines customer communication, order coordination, and record accuracy in a regulated environment, with a strong focus on timely service and dependable follow-through. The ideal candidate brings experience handling customer requests, processing orders, and maintaining organized documentation while working closely with sales, shipping, and operations. Responsibilities:• Build a strong understanding of company products, service workflows, order procedures, and quality standards to provide accurate support.• Assist assigned customer accounts by answering questions related to products, order progress, shipment updates, and general service needs.• Enter customer orders, quotations, invoices, and account details into company systems with a high level of accuracy and completeness.• Confirm item availability, share expected delivery timelines, and communicate delays, backorders, or supply concerns to customers and internal partners.• Review required prescriptions and supporting documents, ensuring records are complete and properly maintained.• Handle product return requests, create return authorizations in line with company policy, and document all related activity.• Record customer interactions, concerns, and resolutions thoroughly, addressing routine issues directly and escalating more complex matters when needed.• Coordinate with sales, shipping, and operations teams to support accurate fulfillment and consistent customer service outcomes.• For international account support, prepare shipments and manage export paperwork, customs documentation, freight coordination, and commercial invoice requirements for compliant delivery.• Contribute to outreach efforts, special assignments, workspace organization, and departmental coverage as business needs require.Northborough
2026-09-01T00:00:00Z

Customer Service Representative

Nashua, NH
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a Customer Service Representative to support daily client interactions and order processing in Nashua, New Hampshire. This Long-term Contract opportunity is ideal for someone who communicates clearly, stays organized in a fast-paced setting, and enjoys helping customers resolve questions efficiently. The person in this role will handle a mix of phone-based support and administrative service tasks while maintaining a detail-oriented and responsive customer experience. Responsibilities: • Respond to incoming customer calls courteously, providing timely assistance and accurate information. • Place outbound calls as needed to follow up on requests, clarify order details, and support service completion. • Enter customer orders into internal systems with close attention to accuracy and completeness. • Address questions, concerns, and routine service issues while working to achieve prompt resolution. • Maintain clear records of customer interactions, order updates, and follow-up actions taken. • Coordinate with internal teams to ensure customer needs are communicated and processed effectively.
2026-09-18T00:00:00Z

Customer Service Representative

Andover, MA
onsite
Temporary to Hire
19.95 - 23.1 USD / Hourly
We are looking for a Customer Service Representative to join a team in Andover, Massachusetts and provide responsive, high-quality support to clients and internal partners. This contract position with permanent potential is ideal for someone who enjoys managing customer interactions, keeping records accurate, and working closely with sales to ensure a smooth order process. The role calls for strong communication skills, careful attention to detail, and confidence using Salesforce and Excel in a fast-paced environment. Responsibilities: • Respond to inbound customer inquiries by phone and email with professionalism, accuracy, and a solutions-focused approach. • Enter and update customer orders, account details, and service information while maintaining precise records in company systems. • Partner with the sales team to coordinate customer needs, resolve issues, and support timely follow-up on open requests. • Manage client interactions throughout the service process, ensuring concerns are addressed and expectations are met. • Make outbound calls as needed to provide updates, gather information, or assist with order and account follow-up. • Use Salesforce and Excel to track activity, maintain documentation, and support reporting or customer account management. • Review entered information for completeness and accuracy to reduce errors and improve the overall customer experience.
2026-09-18T00:00:00Z

Customer Operations Specialist

Newton, MA
onsite
Permanent / Full Time
55000 - 65000 USD / Yearly
*CUSTOMER OPERATIONS - Our client is seeking a team-oriented individual to join their in-house customer service operations. The role includes responsibilities such as ensuring timely and cost-effective product delivery, managing shipping or delivery issues, and effective communication with impacted parties. Tasks will also include order processing, shipping logistics, customer support, inventory coordination, warehouse communication, data analysis, and cross-functional collaboration. The ideal candidate will be able to excel in a non-structured work environment-friendly approach. If this sounds like you, we should chat! - Bachelor's Degree in Business, Finance, or related discipline, required - Excellent written and verbal communication skills - Technical proficiency using Microsoft Office Suite
2026-09-02T00:00:00Z

Sales Operations Manager

Acton, MA
onsite
Permanent / Full Time
120000 - 170000 USD / Yearly
We are looking for a detail-focused Sales Operations Manager to support sales operations and performance reporting for a growing organization in Marlborough, Massachusetts. This role will help maintain accurate sales data, improve reporting visibility, and coordinate critical processes that support the sales team from quote creation through order completion. The position is well suited for someone who enjoys working across teams, analyzing business metrics, and ensuring operational consistency in a fast-paced technology environment. For Immediate Interview Contact Victor Muller at 508 205 2136 Responsibilities:• Oversee the flow of sales transactions from CRM entry through order processing systems, maintaining high standards of accuracy for invoicing, fulfillment, and reporting.• Produce and monitor recurring sales performance reports, tracking metrics such as pipeline activity, conversion trends, and win-loss outcomes to support business decisions.• Respond to custom reporting and analytical requests by gathering data from multiple sources and turning it into clear, actionable insights.• Coordinate the rollout of quarterly incentive plans by preparing documentation, organizing distribution, and helping ensure timely execution.• Guide newly hired sales representatives on sales operations procedures, including quote preparation, required documentation, and proper CRM usage.• Support partner and channel processes by administering deal registration activities, discount structures, and reseller incentive program execution.• Work closely with finance, marketing, and operations teams to help keep sales activities aligned and orders moving efficiently.• Provide day-to-day direction and support for a small sales operations team, promoting consistent service and dependable execution for the sales organization.
2026-09-16T00:00:00Z

Sr Customer Contact Center

Stoneham, MA
onsite
Permanent / Full Time
60000 - 61000 USD / Yearly
We are looking for an experienced customer contact center specialist to support clients with a wide range of banking service needs. This position focuses on delivering responsive, accurate assistance across digital and traditional service channels while maintaining a high standard of service. The ideal candidate brings strong financial services experience, sound operational judgment, and a commitment to creating positive customer experiences. Responsibilities: • Guide customers in using digital banking resources, including online and mobile platforms, to help them complete everyday banking activities confidently. • Respond to client questions promptly and handle account-related requests with accuracy, discretion, and attention to detail. • Process routine banking transactions while ensuring service quality, compliance, and a positive customer experience. • Support customer interactions across both face-to-face and remote channels, adapting communication style to meet individual needs. • Maintain strict adherence to security protocols, internal policies, and regulatory standards during every customer interaction. • Collaborate with team members to resolve service issues efficiently and contribute to smooth day-to-day contact center operations. • Represent the organization in customer- and community-facing activities that strengthen client relationships and brand presence.
2026-09-18T00:00:00Z