We are looking for an experienced Customer Service Manager to join our team in Medford, Massachusetts. In this contract position, you will oversee customer service operations, ensuring efficiency and satisfaction for all clients. This role is ideal for someone with strong organizational skills and a passion for delivering exceptional service.<br><br>Responsibilities:<br>• Lead and manage the daily operations of the customer service team to ensure consistent and high-quality client support.<br>• Oversee customer accounts, addressing inquiries and resolving issues in a timely and thorough manner.<br>• Utilize computer-aided dispatch systems to streamline communication and enhance service delivery.<br>• Supervise call center activities, ensuring adherence to company standards and responsive customer interactions.<br>• Plan and coordinate schedules for the team, optimizing workflows and maintaining productivity.<br>• Monitor and analyze performance metrics to identify areas for improvement and implement effective solutions.<br>• Train and mentor team members to support their growth and maintain a positive work environment.<br>• Collaborate with other departments to align customer service strategies with broader business objectives.<br>• Develop and implement strategies to enhance customer satisfaction and retention.<br>• Ensure compliance with company policies and industry standards in all customer service operations.
<p><strong>SUMMARY:</strong> The Customer Service Representative is the first line of contact for customers and is key to representing the company in an efficient, knowledgeable, and professional manner. This role supports the sales team by providing product information, accurately entering orders, assisting with any order issues and building and maintaining customer relationships. </p><p> </p><p>ESSENTIAL DUTIES:</p><p><br></p><p>The requirements listed below are representative of the essential duties required of the Customer Service Representative: </p><p> </p><p>· Accurately enter and process orders, track order status, and expedite as necessary to ensure on time delivery.</p><p>· Service existing accounts by regularly communicating with specified contacts and checking with them for any potential needs, so as to build and maintain loyal customer relationships. </p><p>· Help establish new accounts by planning and organizing daily work schedule to allow for opportunity to call on past or prospective new customers for current or future needs.</p><p>· Responsible to ensure customer retention and growth through strong relationship management metrics.</p><p>· Present products effectively, up-sell and cross sell additional products as appropriate and generate referrals when possible.</p><p>· Interact daily with Regional Sales Managers (RSM’s) and sales representatives regarding customer opportunities, orders and issues.</p><p>· Follow up on lost business in an effort to reactivate dormant accounts.</p><p>· Qualify customer RFQ’s to ensure accurate cross-referencing, UOM and prospective package is ready for hand off to shipping department.</p><p>· Forwards quotations to customer as required.</p><p>· Completes initial lead follow up and communicates results to RSM, Marketing and appropriate management.</p><p>· Maintain customer information as needed for contacts, routing etc.</p><p>· Assist in business development activities i.e., direct mailings, samples and follow up calls.</p><p>· Quality is everyone’s responsibility.</p><p>· Other duties as assigned.</p><p><br></p><p><strong><em><u>For immediate consideration please call me directly Eric Lebow 508-205-2127 </u></em></strong></p>
We are looking for a dedicated Customer Experience Specialist to join our team in Walpole, New Hampshire. In this role, you will focus on delivering exceptional service to both online and in-store customers. As this is a Contract to permanent position, it offers an excellent pathway for career growth within our organization.<br><br>Responsibilities:<br>• Provide outstanding support to customers in both online and retail settings, ensuring their satisfaction and addressing any concerns.<br>• Handle customer inquiries through email, phone, and other communication channels with professionalism and efficiency.<br>• Collaborate with departments such as Shipping, Production, and Factory teams to resolve issues and enhance the customer experience.<br>• Work closely with the E-Commerce team and retail staff to address discrepancies and resolve complaints.<br>• Utilize NetSuite or similar order entry systems to process customer orders accurately and efficiently.<br>• Troubleshoot connectivity or technical issues that may impact customer service operations.<br>• Maintain detailed and accurate records of customer interactions and resolutions.<br>• Stay informed about company products, policies, and services to provide accurate information to customers.<br>• Identify opportunities to improve customer processes and implement solutions in collaboration with the team.
<p>3rd Shift (Night Shift) Patient Access Specialist! 11:00pm-7:00am - Multiple Openings! </p><p><br></p><p>We are offering a contract to permanent employment opportunity for a Patient Access Specialist in Nashua, New Hampshire. In this role, you will be fundamental in providing quality services to patients by managing their admission processes and ensuring regulatory compliance within the healthcare industry.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Ensure precise assignment of MRNs and carry out medical necessity and compliance checks.</p><p>• Efficiently handle incoming, outgoing, and inter-office calls via the telephone switchboard.</p><p>• Adhere to organizational policies while delivering exceptional customer service with compassion.</p><p>• Conduct pre-registration of patients' accounts prior to their visits, which may involve both inbound and outbound communication to gather demographic, insurance, and other patient information.</p><p>• Inform patients, guarantors, or legal guardians about general consent for treatment forms, obtain necessary signatures, and distribute patient education documents.</p><p>• Review responses in the insurance verification system, select the applicable insurance plan code, and enter benefit data to support Point of Service Collections and billing processes.</p><p>• Use the Advance Beneficiary Notice (ABN) software to accurately screen medical necessity, inform Medicare patients of potential non-payment of tests, and distribute the ABN as needed.</p><p>• Utilize auditing and reporting systems for quality assurance to correct accounts, including those from other employees, departments, and facilities.</p><p>• Conduct account audits to ensure all forms are completed accurately and timely, meeting audit standards, and provide statistical data to Patient Access leadership.</p>
We are looking for a motivated Tier I/II Help Desk Support specialist to join our team on a contract basis in Lexington, Massachusetts. The ideal candidate will provide exceptional technical assistance to resolve hardware, software, and user issues, ensuring smooth daily operations. This position offers an opportunity to work in a dynamic environment, supporting a variety of technologies and end-user needs.<br><br>Responsibilities:<br>• Respond promptly to service desk tickets, ensuring accurate documentation and resolution of technical issues.<br>• Troubleshoot and resolve hardware, software, and network problems across Windows 10 systems.<br>• Manage user accounts and permissions within Active Directory.<br>• Provide technical support for mobile devices, including Google Android and Apple iPhone.<br>• Assist users with Google Workspace applications and resolve related concerns.<br>• Deliver excellent customer service by addressing inquiries in a thorough and timely manner.<br>• Collaborate with team members to escalate and resolve complex technical issues.<br>• Maintain detailed records of support activities, ensuring compliance with organizational policies.<br>• Educate users on best practices for technology use and security.<br>• Continuously update technical knowledge to stay current with emerging technologies.
We are looking for a dedicated and detail-oriented individual to join our team as a Part-Time Patient Registration Specialist in Boston, Massachusetts. This contract position offers an opportunity to contribute to essential healthcare services by ensuring smooth patient intake and administrative processes. The role requires strong organizational skills and a commitment to delivering exceptional service in a fast-paced environment.<br><br>Responsibilities:<br>• Manage new patient registrations and inpatient admissions promptly and accurately.<br>• Collaborate with outpatient clinics and care managers to coordinate orders and facilitate same-day scheduling.<br>• Communicate effectively with referring providers to streamline the referral and scheduling process.<br>• Provide financial counseling assistance to uninsured patients, ensuring they understand available options.<br>• Handle office support tasks such as scanning, filing, faxing, and other administrative duties.<br>• Maintain accurate and up-to-date patient records in compliance with healthcare regulations.<br>• Assist with verifying insurance details and resolving registration-related issues.<br>• Work closely with team members to support seamless operations and patient care.<br>• Utilize medical programs and Microsoft Office Suite for efficient data management.<br>• Deliver exceptional customer service to patients and healthcare professionals.
<p>We are looking for an experienced Senior Tax Manager to join our team in Hopkinton, Massachusetts. In this role, you will lead a talented group while providing expert guidance on tax matters for a diverse range of clients. This is an excellent opportunity to leverage your expertise in tax compliance, returns, planning, and research to deliver outstanding service and contribute to the growth of our practice.</p><p><br></p><p>For immediate consideration, please contact Mylinda Harrison at 508-205-2130.</p><p><br></p><p>Responsibilities:</p><p>• Lead and manage a team of accountants and managers to ensure accurate and efficient delivery of client services.</p><p>• Conduct comprehensive reviews of tax returns for C-Corporations, S-Corporations, partnerships, multi-state entities, and high-net-worth individuals.</p><p>• Supervise and direct team members, providing regular progress updates to senior leadership and partners.</p><p>• Coordinate proactive tax planning meetings with clients and ensure timely submission of tax filings.</p><p>• Apply a strong understanding of reporting requirements, including ASC 740 and other relevant standards.</p><p>• Perform in-depth tax research using tools such as Thomson Reuters Checkpoint and present findings to client management or boards.</p><p>• Build and maintain a reliable referral network to support business development efforts.</p><p>• Manage client relationships to deliver exceptional service and identify opportunities for additional engagement.</p>
<p>We are looking for an experienced Tax Manager with a background in public accounting to join our team in Framingham, Massachusetts. This role requires a proactive individual with excellent communication skills and a meticulous approach to managing tax projects. The ideal candidate will thrive in a dynamic environment, delivering high-quality client service while overseeing tax research and compliance tasks.</p><p><br></p><p>Responsibilities:</p><p>• Conduct detailed research on income tax issues and provide accurate solutions.</p><p>• Perform tax research related to representation and tax controversy matters.</p><p>• Manage and oversee multiple tax projects simultaneously, ensuring timely completion.</p><p>• Communicate effectively with clients, both in writing and orally, to address their tax needs.</p><p>• Resolve general tax inquiries through intermediate-level research and analysis.</p><p>• Handle audits, reviews, and compilations with precision and a focus on compliance.</p><p>• Prepare corporate tax returns and ensure alignment with regulatory requirements.</p><p>• Utilize tax software such as CCH ProSystem Fx and CCH Sales Tax for efficient tax processing.</p><p>• Collaborate on entity formation tasks and provide guidance on tax implications.</p><p>• Maintain a strong commitment to detail and uphold a high standard of work ethic.</p>
<p>We are looking for a highly organized and detail-oriented Administrative Assistant to join our team in Boston, Massachusetts. In this Contract to permanent position, you will play a vital role in supporting daily operations within a detail-oriented services environment, ensuring efficiency and accuracy in administrative tasks. This opportunity is ideal for individuals who thrive in a fast-paced setting and are skilled at multitasking while maintaining a strong focus on client service.</p><p><br></p><p>Responsibilities:</p><p>• Provide comprehensive administrative support to ensure smooth office operations.</p><p>• Prepare and draft precise correspondence, reports, and contracts with attention to detail.</p><p>• Assist in managing financial transactions and maintaining accurate records.</p><p>• Coordinate and schedule executive meetings, ensuring all necessary materials are prepared.</p><p>• Maintain organized filing systems for easy access and retrieval of documents.</p><p>• Collaborate with team members to streamline processes and improve workflow.</p><p>• Communicate effectively with clients and colleagues at various levels, both verbally and in writing.</p><p>• Utilize advanced features of Microsoft Excel and PowerPoint to create and present data-driven materials.</p><p>• Support the team in managing multiple priorities, meeting deadlines, and addressing urgent needs.</p><p>• Handle routine office tasks autonomously while ensuring accuracy and timeliness.</p>
<p>Our client is a growing organization seeking a <strong>Cash Application Specialist</strong> to support their finance team by ensuring the accurate and timely application of customer payments and the overall integrity of accounts receivable. This role will focus on applying and reconciling daily cash receipts, researching and resolving unapplied or short-paid items, and maintaining accurate records within the ERP system. The specialist will also manage customer deductions and chargebacks, including researching validity, preparing dispute documentation, and partnering cross-functionally with Sales, Supply Chain, Trade Marketing, and Customer Service to drive timely resolution. In addition, the role will support account reconciliations, reporting, credit support, and month-end close activities, while analyzing trends and recommending process improvements in a fast-paced, growing environment.</p>
<p>Our client, a world-renowned biotechnology research company, is looking for a skilled Contracts Administrator/Specialist to join their team in Milford, Massachusetts. You will serve as a key business partner to the field sales organization, supporting the review of customer sales and service agreements, NDAs, and formal bid responses, while collaborating with Legal, senior management, strategic accounts, Risk Management, Finance, Order Services, and Sales. </p><p><br></p><p><strong>Role: </strong>Contracts Administrator/Specialist</p><p><strong>Salary:</strong> $74,000 - $125,000 (depending on experience) + amazing benefits</p><p><strong>Schedule: </strong>Hybrid (3 days in office, 2 days remote)</p><p><br></p><p><strong>Responsibilities: </strong></p><ul><li>Draft, review, propose, and negotiate contract terms that balance customer needs with corporate objectives while minimizing business risk.</li><li>Lead negotiations with customer contracts and procurement teams, incorporating input from Legal and other internal stakeholders to ensure timely contract review, approval, and execution.</li><li>Partner with Finance and Order Services to ensure compliance with revenue recognition requirements, pricing and discounting policies, and internal control standards.</li></ul>
<p>For consideration, please reach out to <strong>Jennifer Lavoie </strong>as soon as possible, ensure to include your most current resume when you apply. <em><u>Connect with me on LinkedIn</u></em> at Jennifer Lavoie.</p><p><br></p><p>If you are currently working with a Robert Half recruiter, please reach out to them.</p><p><br></p><p>Robert Half is seeking an experienced Accountant to support our client in the Concord area and be the sole Accountant for this small company environment. This Accountant/Manager role is integral to overseeing the company's financial operations, HR and compliance, ensuring the organization runs efficiently and effectively. The ideal Accountant will bring a proven track record in managing the Accounting & Finance for a small company environment where you wear many hats.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Prepare and analyze detailed financial reports to support organizational decision-making.</p><p>• Oversee and maintain general ledger activities, accounts payable, accounts receivable, payroll, month end close, and financial statement preparation.</p><p>• Work with the auditors to ensure compliance and accuracy.</p><p>• Develop, manage, and monitor the organization's budget to align with financial goals.</p><p>• Review and negotiate vendor service agreements to optimize organizational resources.</p><p>• Manage all human resources functions, including recruitment, onboarding, training, benefits administration, and employee relations (willing to train on these items).</p><p>• Handle additional tasks and projects as needed to support organizational objectives.</p>
<p>Nashua, NH - ON-SITE - Patient Access Specialist - 3rd Shift Position</p><p>Hours 11:00am-7:00pm - Multiple Openings </p><p><br></p><p>We are looking for a dedicated Patient Access Specialist to join our team in Nashua, New Hampshire. This Contract to permanent position focuses on ensuring seamless patient admissions and delivering exceptional service while adhering to organizational policies and regulatory standards. As part of the healthcare industry, this role plays a vital part in supporting patients and maintaining efficient processes.</p><p><br></p><p>Responsibilities:</p><p>• Accurately assign medical record numbers (MRNs) and verify medical necessity to ensure compliance with regulations.</p><p>• Deliver clear instructions to patients, collect insurance details, and process physician orders while maintaining a high level of customer service.</p><p>• Meet point-of-service collection targets and pre-register patient accounts by gathering demographic, insurance, and financial information through inbound and outbound calls.</p><p>• Explain and obtain signatures for consent and treatment forms, ensuring patients understand their rights and responsibilities.</p><p>• Verify insurance eligibility and input benefit data to support billing processes and enhance claims accuracy.</p><p>• Utilize software tools to identify potential non-payment issues for Medicare patients, distribute required forms, and provide necessary documentation.</p><p>• Conduct audits on patient accounts to ensure accuracy and compliance with quality standards, offering feedback to leadership as needed.</p><p>• Maintain a compassionate and detail-oriented approach in all patient interactions, aligning with organizational goals and customer service expectations.</p><p>• Provide patient education materials and ensure all required documentation is completed promptly and correctly.</p>
We are looking for a dynamic and customer-focused Facilities Coordinator to join our team on a Contract basis in Boston, Massachusetts. This role involves supporting the Facilities Manager in ensuring smooth operations across multiple floors, including overseeing maintenance, vendor coordination, and customer satisfaction initiatives. You’ll play a vital part in creating a welcoming and efficient environment for clients and staff while contributing to the success of events and daily operations.<br><br>Responsibilities:<br>• Assist the Facilities Manager in overseeing property maintenance and repair services to ensure seamless operations.<br>• Coordinate vendor services, including scheduling and escorting vendors during site visits.<br>• Conduct regular site inspections to identify issues and create resolution tickets.<br>• Support the planning and execution of monthly and quarterly client events.<br>• Respond to emergency situations and manage on-call duties as the primary point of contact when required.<br>• Foster positive relationships with property occupants and ensure high levels of customer satisfaction.<br>• Monitor and report on Key Performance Indicators (KPIs) to identify areas for improvement.<br>• Collaborate with the team to implement best practices and innovative solutions for facility management.<br>• Ensure compliance with established procedures and protocols, including incident reporting and escalation.<br>• Promote teamwork and a customer-first approach within the facilities management team.
<p>We are looking for a dedicated <strong>Member Service Representative to join our team in Boston, MA on a long term contract to hire opportunity.</strong> In this role, you will provide exceptional service to credit union members by assisting with transactions, promoting products, and handling inquiries. This is a Contract to permanent position in the banking industry, offering a great opportunity to grow your career while contributing to a dynamic organization. <strong>This is a fully in-person position (no hybrid or remote work).</strong></p><p><br></p><p>Responsibilities:</p><p>• Deliver outstanding customer service to credit union members by addressing their needs and resolving inquiries.</p><p>• Handle routine financial transactions including deposits, withdrawals, loan payments, and account inquiries with accuracy.</p><p>• Open new accounts for both existing and new members, ensuring compliance with policies and procedures.</p><p>• Promote and cross-sell credit union services such as electronic banking options, debit cards, and other financial products.</p><p>• Process loan applications, assist with lending activities, and disburse approved loans while maintaining accurate records.</p><p>• Manage cash operations, including cash handling, balancing, and vault teller activities.</p><p>• Ensure adherence to banking regulations, federal and state laws, and organizational policies, including compliance with anti-money laundering and Bank Secrecy Act requirements.</p><p>• Support debit card processing by ordering, reviewing activity, and addressing member questions or concerns.</p><p>• Perform additional tasks and responsibilities as needed to contribute to branch operations and member satisfaction.</p>
We are looking for an Accounting Assistant to join our team on a contract basis in North Easton, Massachusetts. In this role, you will play a vital part in supporting the Treasurer/Collector by processing tax payments and providing exceptional customer service to residents. This position is ideal for someone who is detail-oriented, reliable, and comfortable handling cash and checks in a precise environment.<br><br>Responsibilities:<br>• Process tax payments made by residents through cash and checks, ensuring accuracy and compliance.<br>• Provide courteous and attentive customer service to residents during in-person interactions.<br>• Open incoming mail and review its contents for tax-related payments or inquiries.<br>• Research and enter check information into the database with a focus on precision.<br>• Maintain accurate records of transactions and support reconciliation efforts.<br>• Assist with accounts payable and accounts receivable tasks as needed.<br>• Perform bank reconciliations to ensure financial accuracy.<br>• Utilize QuickBooks software for coding invoices and other financial activities.<br>• Collaborate with the Treasurer/Collector to address payment discrepancies or resident concerns.<br>• Ensure confidentiality and security of financial data while handling transactions.
We are looking for an organized and personable Administrative Assistant to join our team in Manchester, New Hampshire. This long-term contract position involves ensuring smooth front desk operations, providing excellent service to visitors, and supporting administrative tasks to enhance office efficiency. The ideal candidate will be proactive, attentive to detail, and capable of multitasking in a dynamic environment.<br><br>Responsibilities:<br>• Serve as the first point of contact by welcoming guests and directing them appropriately.<br>• Manage inbound calls, including answering, transferring, and taking messages.<br>• Provide comprehensive administrative support to various departments as needed.<br>• Maintain accurate records through data entry and documentation.<br>• Assist with scheduling appointments and managing calendars.<br>• Coordinate office supplies and ensure the front desk area remains organized.<br>• Respond to inquiries and provide information with careful attention to detail.<br>• Support team members with ad hoc tasks and projects.<br>• Handle correspondence and distribute mail efficiently.<br>• Promote a positive image of the organization at all times.
<p>The Sr. Warehouse Manager is responsible for overseeing all warehouse operations to ensure smooth and efficient processes. This role involves managing staff, ensuring compliance with safety standards, optimizing workflow, and maintaining accurate inventory. The ideal candidate is detail-oriented, demonstrates strong leadership skills, and thrives in a fast-paced environment. </p><p>ESSENTIAL DUTIES / RESPONSIBILITIES: </p><p>• Monitor and ensure the accuracy of inventory management, including receiving, storing, and dispatching goods. </p><p>• Conduct regular inspections of equipment and facilities to ensure functionality and safety. </p><p>• Optimize warehouse workflows and processes to maximize efficiency and productivity. </p><p>• Prepare and analyze daily, weekly, and monthly reports on operations and key performance indicators. </p><p>• Train, mentor, and evaluate team members to build a skilled and motivated workforce. </p><p>• Coordinate with other departments, including logistics and customer service, to ensure seamless operations. </p><p>• Handle and resolve operational issues promptly and effectively. </p><p>• Manage building security and shift opening processes. </p><p>• Completes warehouse operational requirements by scheduling and assigning employees. </p><p>• Maintains warehouse staff by recruiting, selecting, orienting, and training employees. </p><p>• Improves staff performance by coaching, counseling, and disciplining employees. </p><p>• Drive a culture of safety and compliance, ensuring adherence to all regulatory and company standards. </p><p>• Oversee all aspects of warehouse and distribution operations, from inventory planning to order fulfillment and shipping. </p><p>• Leverage lean tools and continuous improvement strategies to streamline processes and maximize efficiency. </p><p>• Play a critical role in major projects such as warehouse and software launches. </p><p>• Serve as a change agent, fostering collaboration and driving standardized practices across warehouse locations. </p><p>ESSENTIAL Skills and competencies: </p><p>• BS degree in Logistics, Supply Chain Management or Business preferred. Min of 5+ years in managing a multishift (1st and 2nd shift) team of 50+ in a warehouse or distribution facility </p><p>• Leadership skills to include: interviewing, hiring, and training. Performance management. Safety. </p><p>• MUST have strong system skills. Including Automated warehouse management systems, ERP/MRP (P-21 would be a huge plus), Advance MS Office suite </p><p>• Must be both strategic and hands on, be able to sit and discuss staffing and budgets, be willing to hop on a fork lift and work</p><p>• Strong communicator, ability to pivot and multi-task, punctual and reliable</p><p><br></p><p><br></p><p><strong><em><u>For Immediate consideration for well qualified candidates, please call me immediately: Eric Lebow 508-205-2127 </u></em></strong></p>
<p>Our client, in the professional services industry is seeking an experienced Accounting Manager to join their team in Boston, Massachusetts. This long-term contract position is ideal for an experienced, detail-oriented individual with a strong background in accounting and a collaborative mindset. The successful candidate will oversee accounting operations and ensure the smooth execution of financial processes in a dynamic software development and licensing environment. This is a fantastic opportunity for someone with strong interpersonal skills and a team-oriented and collaborative approach</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Manage month-end close activities, ensuring accurate and timely reporting of financial results</p><p>• Oversee general ledger operations and maintain comprehensive account reconciliations</p><p>• Prepare and review journal entries to ensure compliance with accounting standards</p><p>• Coordinate financial statement audits and support external auditor requirements</p><p>• Supervise a Senior Accountant, providing guidance and performance oversight</p><p>• Handle payroll accounting and reconciliation processes efficiently</p><p>• Support audit preparations, including documentation and coordination with external auditors</p><p>• Collaborate on stock-based compensation accounting and quarterly reporting</p><p>• Utilize NetSuite for financial operations, including payroll and reconciliation tasks</p><p>• Ensure adherence to established processes while identifying opportunities for improvement</p>
<p><strong>Office Manager – Framingham, MA</strong></p><p>Our client is seeking a highly organized and proactive Office Manager to support daily operations and partner closely with ownership. This role will oversee administrative functions, assist with project coordination and invoicing, support customer and employee relations, and help keep multiple projects running smoothly. The Office Manager will also assist with scheduling, email management, light accounting tasks in QuickBooks, and provide operational support across the business.</p><p>This position offers on-the-job training in social media and marketing, including maintaining the company’s brand voice and assisting with outreach efforts. The ideal candidate thrives in a fast-paced environment, has strong communication and organizational skills, is comfortable with Microsoft Office and basic Excel, and brings a mix of administrative experience with an understanding of billing, budgeting, and office operations. Prior industry experience is a plus but not required.</p><p><br></p><p><strong>Immediate consideration please call Allison Brown at 508.205.2121</strong></p>
We are looking for a detail-oriented and friendly Receptionist to join our team on a contract basis in Haverhill, Massachusetts. In this role, you will serve as the first point of contact for visitors and callers, ensuring smooth communication and efficient operations. This position requires excellent organizational skills and a commitment to delivering exceptional customer service.<br><br>Responsibilities:<br>• Greet visitors warmly and direct them to the appropriate person or department.<br>• Manage a multi-line phone system, answering calls promptly and courteously.<br>• Handle inbound calls, providing accurate information or transferring calls as necessary.<br>• Maintain a clean and organized reception area to create a welcoming environment.<br>• Assist with administrative tasks such as scheduling, filing, and data entry as needed.<br>• Ensure effective communication between departments by relaying messages accurately.<br>• Monitor and manage the switchboard for up to 10 phone lines.<br>• Provide support to team members with various clerical duties.<br>• Uphold confidentiality and demonstrate integrity in all interactions.<br>• Address inquiries from clients and staff efficiently and courteously.
<p>We are looking for a dedicated and customer-oriented Senior Banking Specialist to join our team in Billerica, Massachusetts. In this role, you will play a vital part in providing exceptional financial services, assisting customers with their banking needs, and ensuring smooth branch operations. This position offers a collaborative environment with opportunities for growth and competitive compensation.</p><p><br></p><p>Responsibilities:</p><p>• Deliver excellent customer service by addressing individual financial needs and recommending suitable banking solutions.</p><p>• Process various transactions, including deposits, withdrawals, check cashing, and account inquiries, with accuracy and efficiency.</p><p>• Assist in the training and mentorship of branch staff to promote teamwork and enhance overall performance.</p><p>• Open new customer accounts, support existing customers with digital banking tools, and assist in loan application processes.</p><p>• Ensure adherence to banking regulations, organizational policies, and security protocols.</p><p>• Contribute to achieving sales and performance targets through proactive engagement and service.</p><p>• Participate in community events and outreach programs to strengthen the bank's local presence.</p>
<p>We are looking for a detail-oriented Accounting Clerk in Dracut, Massachusetts. This contract position requires someone with strong organizational skills and a keen eye for accuracy to assist with essential accounting tasks. If you are meticulous and enjoy working with numbers, this role offers an excellent opportunity to contribute to a dynamic work environment.</p><p><br></p><p>Responsibilities:</p><p>• Accurately count, process, and handle cash and checks to ensure proper recordkeeping.</p><p>• Print and distribute bills to customers in a timely manner.</p><p>• Provide courteous and effective customer service, assisting clients with inquiries and resolving issues.</p><p>• Perform general clerical tasks such as filing, data entry, and document organization.</p><p>• Support front-facing operations with attention to detail and efficiency.</p>
<p>Our client is seeking a Tax Manager to join their organization.</p><p><br></p><p>Position Summary: The Tax Manager will play a key role within the organization’s tax function. This position requires strong experience in partnership taxation and familiarity with alternative investment structures. The ideal candidate will be able to manage multiple projects simultaneously and work effectively with internal and external stakeholders.</p><p><br></p><p>Responsibilities:</p><ul><li>Review and approve tax workpapers and tax returns for various entities</li><li>Oversee state tax risk analysis prepared by external firms</li><li>Assist with review of partnership tax returns for portfolio entities</li><li>Review quarterly and annual tax estimate workpapers</li><li>Manage and coordinate outsourced tax service providers</li><li>Support investor distributions by ensuring compliance with tax withholding requirements</li><li>Maintain and update partner information for reporting and withholding calculations</li><li>Monitor project timelines and maintain tracking tools</li><li>Collect and review documentation to support tax filings and calculations</li><li>Analyze legal agreements to determine tax implications of contributions, distributions, allocations, and reporting items</li><li>Respond to inquiries regarding tax reporting</li><li>Perform additional projects and tasks as needed</li></ul>
<p>Our client, a professional services consulting firm, is seeking a Controller to join their finance team. This individual will report directly to the Vice President of Finance.</p><p><br></p><p>Job Summary:</p><p>The Controller is responsible for overseeing all operational accounting functions and ensuring accurate financial management to support the organization’s mission and strategic objectives.</p><p><br></p><p>Key Responsibilities:</p><p>-Manage all aspects of the monthly close process, including revenue recognition, general ledger maintenance, and payroll reconciliations.</p><p>-Oversee payroll processing, including compliance with tax jurisdictions and bi-weekly postings to the general ledger.</p><p>-Calculate and process monthly commission payments.</p><p>-Provide HR-related support, including benefits administration, onboarding documentation, and employee file maintenance.</p><p>-Handle accounts receivable activities, including client billing, invoice creation, and collection efforts.</p><p>-Assist in implementing and improving systems, controls, policies, and procedures to support organizational growth.</p><p>-Coordinate with external auditors by preparing necessary account information and documentation for annual audits.</p><p>-Support the annual budgeting process in collaboration with senior finance leadership.</p><p>-Ensure compliance with state reporting requirements.</p><p>-Manage and mentor accounting staff, including accounts receivable/payable personnel.</p><p>-Serve as a backup for all roles within the accounting department as needed.</p>
