<p>Job Description: Administrative Assistant</p><p><br></p><p>Overview: The Administrative Assistant plays a key role in supporting daily business operations by providing organizational and clerical assistance to management, staff, and clients. This position requires strong attention to detail, excellent communication abilities, and proficiency with office technologies.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Perform a variety of administrative tasks including managing schedules, coordinating meetings, arranging travel, and handling correspondence</li><li>Prepare reports, presentations, and other documents using Microsoft Office Suite or similar tools</li><li>Maintain organized filing systems for physical and electronic records</li><li>Answer and direct phone calls, respond to email inquiries, and greet visitors professionally</li><li>Assist with expense reports</li><li>Order office supplies and coordinate facility maintenance requests</li><li>Ensure confidential information is handled appropriately and in compliance with company policies</li></ul><p><br></p>
<ul><li>Prepare and review financial statements, reports, and records for accuracy and compliance.</li><li>Maintain and reconcile general ledger and balance sheet accounts.</li><li>Post journal entries and maintain supporting documentation.</li><li>Conduct monthly bank reconciliations and resolve discrepancies.</li><li>Assist with month-end and year-end closing processes.</li><li>Support internal and external audits by compiling documentation and schedules.</li><li>Monitor compliance with GAAP and other accounting standards.</li></ul>
<p>We are looking for a dedicated Patient Access Specialist to join our team in Bethel Park, Pennsylvania. In this DIRECT HIRE role, you will play a vital part in ensuring seamless patient admissions and interactions, while upholding organizational standards and regulatory compliance. This position offers an opportunity to impact patient care through exceptional service and attention to detail.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Accurately assign medical record numbers (MRNs) and complete compliance checks to ensure proper patient documentation.</p><p>• Provide clear and compassionate instructions to patients while collecting insurance information and processing physician orders.</p><p>• Meet assigned point-of-service goals through efficient and precise handling of patient accounts.</p><p>• Conduct audits of patient accounts to ensure accuracy and compliance, generating statistical reports for leadership as needed.</p><p>• Perform pre-registration tasks by contacting patients to gather demographic, insurance, and financial information, including past due balances.</p><p>• Explain and obtain signatures for general consent forms, distributing educational documents to patients and guardians.</p><p>• Verify insurance eligibility and input benefit data into the system to support billing and point-of-service collections.</p><p>• Screen medical necessity using approved software, informing patients of potential non-payment scenarios when applicable.</p><p><br></p><p>Shifts are 10am-6:30pm M-Th, 8am-5pm Friday's, with rotating Saturdays</p>
<p>We are looking for a skilled HYBRID (3 days onsite, 2 days remote) Accounts Receivable Specialist to join our team in Coraopolis, Pennsylvania. This is a Contract-to-continuous position offering a blend of onsite and remote work, providing an excellent opportunity to showcase your expertise in managing financial transactions. The ideal candidate will have a strong background in accounts receivable processes and a commitment to accuracy and efficiency. </p><p><br></p><p>Responsibilities:</p><p>• Process and manage accounts receivable activities, ensuring timely and accurate completion of transactions.</p><p>• Handle cash applications, applying payments to appropriate accounts with precision.</p><p>• Conduct commercial collections to resolve outstanding balances and maintain positive client relationships.</p><p>• Oversee billing functions, including invoice preparation and distribution.</p><p>• Monitor and reconcile daily cash activity to ensure accurate financial records.</p><p>• Collaborate with internal teams to address discrepancies and improve financial workflows.</p><p>• Generate and analyze reports related to accounts receivable and cash flow.</p><p>• Maintain compliance with company policies and financial regulations.</p>
We are looking for a detail-oriented Closing Coordinator to join our team in Pittsburgh, Pennsylvania. In this role, you will play a pivotal part in supporting the Closing/Settlement department by preparing, reviewing, and managing closing packages. This is a long-term contract position within the mortgage industry, offering an excellent opportunity to grow your expertise in title-related processes.<br><br>Responsibilities:<br>• Prepare preliminary fee sheets and pre-altas for lender disclosure purposes, ensuring accuracy and timeliness.<br>• Monitor document queues and make necessary updates to initial closing documents as required.<br>• Communicate effectively with customers, notaries, attorneys, and borrowers to address inquiries and coordinate closing packages.<br>• Order and review updated payoffs, including mortgage payoffs, taxes, title commitments, and subordinations.<br>• Manage work queues for closing coordination tasks, ensuring timely completion of all required functions.<br>• Review and download loan documents, preparing comprehensive packages for delivery to notaries or attorneys.<br>• Track the status of all outstanding closing packages and address any delays or issues.<br>• Provide support to the disbursement department and assist with funding conditions for closings.<br>• Generate and deliver reports to clients as needed, maintaining consistent communication.<br>• Adhere to company policies, procedures, and regulatory requirements, completing all mandatory compliance training within deadlines.
<p>We are looking for an experienced and meticulous <strong>Associate Patient Care Coordinator</strong> to join our healthcare team in Greensburg, Pennsylvania. This contract to hire <strong>Patient Care Coordinator</strong> position plays a crucial role in ensuring a seamless patient experience through efficient management of registration, scheduling, and administrative tasks. The ideal <strong>Patient Care Coordinator</strong> candidate will excel in customer service and thrive in a fast-paced environment that demands multitasking and attention to detail. Apply today!</p><p><br></p><p>Responsibilities:</p><p>• Coordinate patient registration processes, ensuring accurate and timely collection of demographic and insurance information.</p><p>• Schedule appointments using specialized scheduling software and provide clear instructions to patients regarding testing procedures.</p><p>• Address billing inquiries and assist patients with resolving insurance-related issues, including obtaining necessary authorizations and referrals.</p><p>• Maintain and update patient medical records with precision, adhering to departmental policies and compliance standards.</p><p>• Deliver exceptional customer service by assessing patient needs and responding promptly to inquiries and concerns.</p><p>• Collaborate with physicians, staff, and other departments to ensure smooth workflow and a positive experience for all stakeholders.</p><p>• Communicate effectively with management to identify and resolve issues impacting workflow and recommend process improvements.</p><p>• Uphold high standards by treating all patients and staff with dignity and respect during interactions.</p><p>• Adapt to changes in policies, insurance regulations, and system updates to maintain efficiency and compliance.</p><p>• Ensure consistent attendance and punctuality to support the operational needs of the clinic.c</p>
<p>Our client, a well-respected law firm, is seeking a highly motivated <strong>Litigation Defense Attorney</strong> to join their Pittsburgh office. This is an excellent opportunity for an experienced attorney who thrives in a fast-paced practice and wants to grow within a collaborative, team-oriented environment.</p><p><br></p><p>Interested candidates that have defense large law firm experience that want to be considered immediately can reach out to Kevin Ross at Robert Half in Philadelphia. </p>
<p>We are looking for an Associate Patient Care Coordinator to join our healthcare team in Latrobe, Pennsylvania. This contract Patient Care Coordinator position plays a crucial role in ensuring a seamless patient experience through efficient management of registration, scheduling, and administrative tasks. The ideal Patient Care Coordinator candidate will excel in customer service and thrive in a fast-paced environment that demands multitasking and attention to detail. Apply today!</p><p><br></p><p>Entry level applies welcome! Must have some healthcare experience!</p><p><br></p><p>Responsibilities:</p><p>• Coordinate patient registration processes, ensuring accurate and timely collection of demographic and insurance information.</p><p>• Schedule appointments using specialized scheduling software and provide clear instructions to patients regarding testing procedures.</p><p>• Address billing inquiries and assist patients with resolving insurance-related issues, including obtaining necessary authorizations and referrals.</p><p>• Maintain and update patient medical records with precision, adhering to departmental policies and compliance standards.</p><p>• Deliver exceptional customer service by assessing patient needs and responding promptly to inquiries and concerns.</p><p>• Collaborate with physicians, staff, and other departments to ensure smooth workflow and a positive experience for all stakeholders.</p><p>• Communicate effectively with management to identify and resolve issues impacting workflow and recommend process improvements.</p><p>• Uphold high standards by treating all patients and staff with dignity and respect during interactions.</p><p>• Adapt to changes in policies, insurance regulations, and system updates to maintain efficiency and compliance.</p><p>• Ensure consistent attendance and punctuality to support the operational needs of the clinic.</p>
We are looking for an experienced Accounting Manager to join our team in Boardman, Ohio, on a contract basis. In this role, you will oversee critical accounting operations, manage transactional workflows, and ensure compliance with regulatory requirements. This position is ideal for someone who thrives in a results-driven environment and enjoys implementing process improvements to enhance efficiency.<br><br>Responsibilities:<br>• Supervise key accounting functions such as accounts payable, accounts receivable, billing, and surplus lines tax filing.<br>• Oversee and ensure the timely completion of month-end close activities.<br>• Identify opportunities for process improvements and implement system optimizations to streamline workflows.<br>• Monitor and maintain accounting systems while providing operational insights.<br>• Lead and mentor a team of accounting professionals to foster growth and high performance.<br>• Ensure adherence to tax laws and regulatory compliance requirements.<br>• Collaborate with stakeholders to enhance reporting accuracy and financial operations.<br>• Develop and implement consistent controls and procedures to maintain operational integrity.<br>• Prepare and review account reconciliations, journal entries, and financial statements.<br>• Support audits by facilitating financial statement reviews and ensuring all documentation is accurate.
<p>We are looking for a dedicated Operations Processor to join our team in Pittsburgh, Pennsylvania. In this long-term contract role, you will play a key role in supporting daily operations, managing special projects, and ensuring compliance with internal and external standards. This position in the Downtown, Pittsburgh area. </p><p><br></p><p>Responsibilities:</p><p>• Support the management team by coordinating special projects, including document reviews, procedure formatting, and data collection for service-level agreements.</p><p>• Audit and validate program data to ensure compliance and maintain quality standards.</p><p>• Create detailed reports and analyze data using Microsoft Excel.</p><p>• Develop and enhance presentations for internal and external use with Microsoft PowerPoint.</p><p>• Follow established workflows and procedures across multiple operational functions.</p><p>• Prepare and organize electronic files and documents as needed.</p><p>• Conduct research and perform data analysis to support various initiatives.</p><p>• Assist with First Front Door applications and disbursements for first-time homebuyer assistance.</p><p>• Perform administrative tasks such as document scanning, filing, and ordering office supplies.</p><p>• Maintain breakroom supplies and support facilities operations, including access badge issuance.</p><p><br></p><p>If you have the appropriate background for the Operations Processor role and are interested in being considered, please apply using the Robert Half website. After applying to this accounting/finance role, please CALL immediately at 412-471-5946 to confirm your application has been received and reference Job # 03730-0013336549</p>
<p>We are looking for a highly skilled Controller to oversee accounting operations and ensure financial accuracy for multiple business entities. This role requires a detail-oriented individual with expertise in general ledger accounting, financial statement preparation, and payroll tax reporting. Located in the Sharon/Hermitage, Pennsylvania, this position offers an opportunity to contribute to organizational growth and maintain high standards of excellence.</p><p><br></p><p>Responsibilities:</p><p>• Manage accounting operations across distinct business entities, ensuring accuracy and compliance.</p><p>• Prepare payroll tax returns, including 941 filings, and handle other required submissions.</p><p>• Perform comprehensive general ledger accounting, including the preparation of detailed financial statements.</p><p>• Organize and streamline financial records and files to ensure accessibility and order.</p><p>• Assist in the preparation and review of tax returns, ensuring accuracy and timeliness.</p><p>• Oversee the implementation and adaptation of industry-specific accounting software to meet business needs.</p><p>• Provide expert support for account reconciliation and financial reporting processes.</p><p>• Maintain high standards of excellence while adapting to evolving job responsibilities.</p>
<p><strong>Summary:</strong></p><p> The Corporate Accountant is responsible for managing the company’s financial records, ensuring compliance with accounting standards, and supporting accurate reporting for internal and external stakeholders. This role plays a key part in month-end close, financial analysis, and process improvement initiatives.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Prepare and maintain accurate financial statements in accordance with GAAP.</li><li>Perform monthly, quarterly, and annual <strong>closing activities</strong>, including journal entries and reconciliations.</li><li>Analyze financial data to identify trends, variances, and opportunities for cost savings.</li><li>Assist with <strong>budgeting and forecasting</strong> processes.</li><li>Manage <strong>accounts payable and receivable</strong> and ensure timely processing.</li><li>Support <strong>internal and external audits</strong> by providing required documentation.</li><li>Collaborate with cross-functional teams to improve financial processes and controls.</li><li>Ensure compliance with corporate policies and regulatory requirements.</li></ul><p><br></p><p><br></p>
<p>We are seeking a contract to hire Project Administrative Assistant for our client located in East Pittsburgh area, free parking. Hours: 7:30AM-4:30PM with 1 hour lunch unpaid. This is a full-time on-site role for a Project Administrative Assistant located in Pittsburgh, PA. The Project Administrative Assistant will be responsible for providing administrative support, managing phone communications, assisting with executive tasks, and performing clerical duties. Day-to-day tasks will include scheduling appointments, organizing files, handling correspondence, and supporting project managers with administrative functions. Pay: $18-23. </p>
<p>Our client in Pittsburgh is looking for a Project Administrator for a contract to hire opportunity. This role is a Monday-Thursday 8AM-4:30PM and Friday 8-3PM. This is an onsite role. The pay ranges based off experience: $22-$24 an hour. </p><p><br></p><p>They are looking for someone to manage and organize various projects, ranging from daily tasks to complex initiatives. Responsibilities involve collaborating with Sales and Project Management teams to achieve project goals, handling project documentation, and performing administrative duties. Strong time management and communication skills are essential to effectively work with clients and teams to deliver results on deadlines. The role ensures projects are completed on time and maintain high-quality standards.</p>
We are seeking a skilled and dedicated IFS ERP Systems Analyst & Business Intelligence Specialist to join our team. This role is critical in driving operational agility by optimizing ERP system usage, enhancing the organization's Business Intelligence (BI) capabilities, and ensuring delivery of timely, streamlined, and consistent reporting to stakeholders. This position requires extensive experience with the IFS ERP system and a strong track record in ERP configuration, BI solutions, and reporting. If you're passionate about leveraging technology to create business impact, we'd love to hear from you! The position also offers relocation assistance for experience in candidates. Responsibilities: Collaborate with stakeholders, process specialists, and business teams to gather and document business requirements. Translate non-technical requirements into actionable, technical business solutions. Recommend improvements to systems and processes based on current business and technological trends. Work closely with cross-departmental teams to define and document requirements for new reports and metrics. Monitor and refine reports and BI solutions to ensure optimal performance and usability. Critically evaluate information from multiple sources to uncover unmet business needs and reconcile conflicting data. Stay updated on current and upcoming ERP/BI functionalities that align with business goals. Partner with third-party vendors, including software providers and implementation consultants, to maximize ERP and BI efforts. Assist with user acceptance testing and rollout of new ERP/BI systems and modules. Manage the configuration, setup, and continuous improvement of ERP and BI solutions. Analyze system activity to assess utilization, employee productivity, and process effectiveness.
<p>We are looking for a motivated and results-driven Business Development Manager to join our team in Pittsburgh, Pennsylvania. In this role, you will be responsible for developing and maintaining strong client relationships while driving business growth and delivering tailored solutions. The ideal candidate will possess excellent communication skills, a passion for business development, and a solid understanding of product management principles. This is an individual contributor out bound sales role. You will not be managing a team. </p><p><br></p><p>Responsibilities:</p><p>• Develop and execute strategies to meet and exceed weekly business development goals.</p><p>• Build and nurture long-term relationships with clients, ensuring their needs are met effectively.</p><p>• Collaborate with internal teams to align client solutions with organizational capabilities.</p><p>• Utilize product management skills to manage client requirements and prioritize deliverables.</p><p>• Conduct backlog grooming and bug tracking using tools such as Atlassian Jira.</p><p>• Lead client meetings and presentations to showcase solutions and drive engagement.</p><p>• Identify opportunities for growth and improvement within client accounts.</p><p>• Adapt strategies to thrive in a fast-paced and dynamic environment.</p><p>• Maintain a competitive edge by staying informed about industry trends and innovations.</p>
<p>Our client a highly respected law firm looking for a skilled Litigation Legal Assistant to join our team in Pittsburgh, Pennsylvania. In this role, you will provide essential support to attorneys by managing litigation tasks, maintaining case files, and coordinating schedules. The ideal candidate will possess strong organizational abilities, excellent communication skills, and a thorough understanding of legal procedures.</p><p><br></p><p>This role is hybrid but primarily on-site. Ideal candidates should have large law firm experience and be able to work with multiple attorneys. If you are interested in being considered immediately please reach out to Kevin Ross at Robert Half in Philadelphia. </p><p><br></p><p>Responsibilities:</p><p>• Prepare, edit, and format legal documents such as pleadings, motions, and discovery responses.</p><p>• Organize attorney schedules, coordinate meetings, and track critical deadlines for court filings.</p><p>• Handle state and federal court filings, including electronic submissions and physical documentation as needed.</p><p>• Maintain detailed case files, compile exhibits, and assist with trial preparation activities.</p><p>• Draft precise correspondence, engagement letters, and other routine communications.</p><p>• Oversee document production processes, including labeling and organizing discovery materials.</p><p>• Support billing processes by managing time entry and reviewing monthly invoices.</p><p>• Perform administrative tasks such as arranging travel, preparing expense reports, and managing scanning and printing needs.</p>
<p>Our client in Connellsville, PA is seeking a dynamic experienced Recruiter to assist with staffing our growing team. This opportunity has potential to be contract to hire for the right candidate. Hours: 8AM - 5PM. (could attend career fairs that are later hours). Hybrid flexibility. Pay depending on experience: $24 -$28. </p><p><br></p><p>• Collaborate with hiring managers to define job requirements and candidate profiles.</p><p>• Create and post job descriptions, promote the company's brand, and ensure that the organization is presented attractively to potential candidates.</p><p>• Sourcing Candidates: Utilize various platforms, including Linked in, job boards, social media, and networking events, to identify and attract potential candidates.</p><p>• Conducting Interviews: Screen resumes and conduct initial interviews to assess candidates' qualifications, skills, and cultural fit for the organization.</p><p>• Coordinating the Hiring process: Manage the entire recruitment process, including scheduling interviews, facilitating communication between candidates and hiring managers and providing feedback. </p><p>• Maintain a pipeline of qualified candidates for current and future openings.</p><p>• Ensure a positive candidate experience throughout the hiring process.</p><p>• Provide feedback and reporting on recruiting metrics and progress.</p><p> </p><p>Requirements</p><p> </p><p>• 3-4 years proven work experience as a recruiter (in-house or agency).</p><p>• Strong verbal and written communication skills.</p><p>• High level of confidentiality and professionalism.</p><p>• Ability to build strong relationships with hiring managers and candidates.</p><p>• Proficient in sourcing techniques, including job boards, and networking events.</p><p>• Exceptional organizational and time management skills to manage multiple job requisitions simultaneously.</p><p>• Highly self-motivated with a positive attitude.</p>
We are looking for a detail-oriented Administrative Assistant to support daily operations within an insurance-focused environment. This is a long-term contract position based in Austintown, Ohio, offering stability and the opportunity to grow professionally. The ideal candidate will possess excellent organizational skills, proficiency in Excel, and a proactive approach to administrative tasks.<br><br>Responsibilities:<br>• Coordinate and manage day-to-day administrative activities to ensure smooth office operations.<br>• Handle incoming calls professionally, providing accurate information and directing inquiries appropriately.<br>• Perform accurate data entry to maintain organized and up-to-date records.<br>• Support reception duties, including welcoming visitors and managing front desk operations.<br>• Utilize Microsoft Excel to create, update, and analyze spreadsheets as needed.<br>• Collaborate with team members to streamline administrative processes and improve efficiency.<br>• Prepare and manage documentation, reports, and correspondence.<br>• Maintain a clean and organized workspace to promote a productive environment.<br>• Assist with insurance-related administrative tasks as required.<br>• Ensure confidentiality and security of sensitive information.
We are looking for a dedicated Patient Access Specialist to join our team in Bethel Park, Pennsylvania. In this role, you will handle critical tasks related to patient registration, insurance verification, and admissions while providing exceptional customer service. This is a Contract to permanent position, offering an excellent opportunity for growth in the healthcare industry.<br><br>Responsibilities:<br>• Accurately assign medical record numbers (MRNs) and perform medical necessity and compliance checks for patient admissions.<br>• Provide detailed instructions and collect insurance details from patients while maintaining a compassionate and detail-oriented demeanor.<br>• Meet assigned point-of-service goals and ensure compliance with organizational policies.<br>• Conduct quality audits on patient accounts to ensure accuracy and compliance, providing feedback and statistical data to leadership.<br>• Pre-register patient accounts by gathering demographic, insurance, and financial information through inbound and outbound calls.<br>• Explain and obtain signatures for consent forms and provide patients with required educational documents, such as Medicare or Tricare notices.<br>• Verify insurance eligibility and input benefit data to ensure smooth billing processes and clean claim submissions.<br>• Perform medical necessity screenings using the appropriate software and inform patients of potential non-payment scenarios.
We are looking for a skilled Accounting Assistant to join our team in Pittsburgh, Pennsylvania. This role involves managing essential financial tasks, including payroll, accounts payable, and bank reconciliations, while ensuring compliance with accounting standards. As this is a Contract position, it offers the opportunity to transition into a long-term role based on performance and organizational needs.<br><br>Responsibilities:<br>• Process and manage monthly payroll using designated systems to ensure accuracy and timeliness.<br>• Record and monitor financial transactions, including budget adjustments and expenditures, within accounting software.<br>• Handle accounts payable tasks, such as processing invoices, expense requests, and reconciling payments.<br>• Perform monthly bank reconciliations to maintain accurate financial records.<br>• Prepare detailed financial reports to support leadership, committees, and organizational planning.<br>• Collaborate with leadership to assist in developing annual budgets and financial strategies.<br>• Ensure compliance with regulatory requirements by preparing necessary financial documentation.<br>• Generate and reconcile interdepartmental invoices for shared expenses.<br>• Organize and provide documentation for annual audits to ensure smooth preparation.<br>• Maintain accurate and up-to-date accounting records for all financial activities.
We are seeking a dedicated Sr. Financial Analyst to join our team, located in Malvern, Pennsylvania. This role operates within the financial sector and will cover responsibilities such as managing business systems, working with CRM, and utilizing data mining techniques. <br><br>Responsibilities:<br><br>• Oversee and manage business systems to ensure smooth operations.<br>• Utilize CRM to maintain and develop customer relationships and satisfaction.<br>• Employ Crystal Reports for generating informative and detailed reports.<br>• Apply data mining techniques for extracting meaningful information to aid in strategic decisions.<br>• Manage accounting functions to ensure accurate financial records.<br>• Conduct auditing to ensure compliance with financial regulations and standards.<br>• Oversee budget processes, ensuring they are efficient and adhere to financial guidelines.<br>• Handle capital management to ensure the organization's financial stability.<br>• Utilize the 'About Time' system for efficient time management.
We are looking for a detail-oriented and experienced Compensation & Benefits Specialist to join our team in New Castle, Pennsylvania. In this long-term contract position, you will play a key role in managing and analyzing employee benefits and compensation programs for a workforce of up to 300 employees. This is an excellent opportunity for someone with a strong background in benefits coordination and analysis to make a meaningful impact.<br><br>Responsibilities:<br>• Oversee and administer comprehensive employee benefits programs, including health, retirement, and other offerings.<br>• Conduct detailed analyses of compensation and benefits data to ensure competitiveness and compliance with industry standards.<br>• Collaborate with internal teams to manage and coordinate benefits for up to 300 employees.<br>• Ensure compliance with relevant regulations, such as FMLA, and company policies.<br>• Serve as the primary point of contact for employee benefits inquiries, providing clear and accurate information.<br>• Utilize Paycor and other HR systems to maintain accurate records and streamline benefits processes.<br>• Develop and implement strategies to improve employee understanding and engagement with company benefits.<br>• Monitor industry trends and recommend updates to benefits programs as needed.<br>• Support audits and reporting requirements related to compensation and benefits.<br>• Communicate effectively with vendors and external partners to manage benefits administration.
<p>Our client near McCandless, PA is hiring for a Receptionist / Office Assistant plays a key role in ensuring the smooth daily operation of the office by managing front desk responsibilities, coordinating events and trainings, assisting with administrative tasks, and maintaining a welcoming and professional environment for all guests and employees. This opportunity is contract with a possibility of contract to hire. Hours: 8am - 5PM. Pay depending on experience: $16-20. </p><p><br></p><p>Key Responsibilities:</p><p><br></p><p>Greet and welcome all visitors, ensuring a professional and friendly first impression.</p><p><br></p><p>Answer, screen, and route incoming calls promptly and accurately.</p><p><br></p><p>Manage front desk operations, including visitor sign-ins and maintaining security protocols.</p><p><br></p><p>Support coordination and setup for on-site meetings, trainings, and special events.</p><p><br></p><p>Assist with ordering and organizing catering or lunches for meetings and staff events.</p><p><br></p><p>Monitor and maintain office supplies, placing orders as needed to ensure stock levels.</p><p><br></p><p>Manage postage and shipping needs, including incoming and outgoing mail and packages.</p><p><br></p><p>Provide general administrative support to staff and management as needed.</p><p><br></p><p>Maintain cleanliness and organization of shared office spaces, conference rooms, and reception area.</p><p><br></p><p>Coordinate with facilities and vendors for office maintenance or service requests.</p><p><br></p>
<p>We are currently searching for a Contact Center Representative for our clients' Contact Center. This will be a fully onsite role based in North Shore, Pittsburgh for a contract-to-hire opportunity. The starting salary for this position ranges from $17.00 to $22.00. This position offers free parking and near bus line. This position is responsible for handling a high volume of inbound and or outbound calls. Identify our customer’s needs, provide product/service information, and to resolve any questions and or concerns they may have. The candidate should be familiar with various banking concepts, products, services, and have the ability to perform various customer service tasks. The candidate should have an outgoing, upbeat, and friendly demeanor. A positive work ethic and must work well in a team environment.</p><p><br></p><p>Must be flexible to work the following hours. shifts will change and must be able to work late nights and weekends!</p><p>Schedule/Hours</p><p>• Monday thru Friday 7:45AM-9PM</p><p>• Saturdays and Sundays 7:45AM -5PM</p><p>• FT – 5 days a week, 40 hours a week with varying shifts (7:45AM-5, 9AM-6, 10AM-7, 12PM-9) + rotating weekend shifts.</p><p>• 90 Day Training Period in which your schedule will be Monday – Friday 7:45AM-5PM (Full Time only)</p><p><br></p><p>Primary Responsibilities:</p><p>Respond to a high volume of incoming telephone calls related to a variety of customer service requests and general banking inquiries. Quickly identify the customer’s needs, determine the best solution or provide an alternative recommendation, and communicate the proper resolution to the customer. The ideal candidate understands and strives to meet or exceed the Contact Center’s Key Performance Metrics on a daily, weekly and monthly basis. Promotes bank products and services by properly identifying the customer’s needs and providing appropriate offerings.</p><p>Performs various tasks to include refund requests, dispute handling, payoff quotes, address complaints, update account changes, process stop payments, submit credit card limit increase inquiries.</p><p>Provide basic trouble shooting support for online banking products and services such as password resets, mobile banking, and bill payments.</p><p>Support branch operations and act as a liaison between the branch and customer through engagement and ownership of the service request. Act as the “voice of the customer” by submitting feedback.</p><p>Builds sustainable relationships by displaying a friendly demeanor, superior customer service, empathy and the desire to help, while providing exceptional customer service. Performs other related duties and projects as assigned by management. Ability to work some holidays and weekends.</p><p><br></p><p>Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:</p><p>High School Diploma or GED</p><p>College a plus</p><p><br></p>
