<p>We are recruiting for a Senior Customer Service Representative to support a dynamic call center environment. This role is pivotal in driving team performance, ensuring customer satisfaction, and fostering growth among team members.</p><p><br></p><p>This opportunity offers a hybrid work schedule, growth opportunity within the organization and a comprehensive benefits package.</p><p><br></p><p>Responsibilities:</p><p>• Oversee daily operations of the customer service team, ensuring adherence to call center metrics and performance goals.</p><p>• Utilize customer service software and tools to monitor and improve team efficiency.</p><p>• Provide mentorship and training to new hires, supporting their development and integration into the team.</p><p>• Address escalated service desk tickets, ensuring timely and effective resolution.</p><p>• Collaborate with team members to identify areas for improvement and develop strategies to enhance customer satisfaction.</p><p>• Monitor team performance and provide feedback to ensure continuous improvement.</p><p>• Maintain a strong focus on delivering exceptional service within the healthcare industry.</p><p>• Ensure compliance with company policies and industry regulations.</p><p>• Facilitate team meetings to communicate updates, share insights, and address challenges.</p>
We are looking for a detail-oriented and proactive Customer Service Representative to join our team in Menomonee Falls, Wisconsin. In this long-term contract role, you will play a critical part in managing customer orders, ensuring seamless communication, and delivering exceptional service. If you thrive in a manufacturing environment and excel in order management, this position offers an excellent opportunity to contribute to a dynamic and collaborative team.<br><br>Responsibilities:<br>• Accurately input customer orders into the system while verifying all details for accuracy and completeness.<br>• Resolve order discrepancies and exceptions, such as pricing or validation issues, with efficiency.<br>• Address customer inquiries and complaints promptly, maintaining a high level of professionalism.<br>• Maintain organized and accurate records of orders, including purchase orders and confirmations.<br>• Collaborate with internal teams such as sales, logistics, and finance to ensure smooth order processing.<br>• Monitor orders for credits, cancellations, and revisions, ensuring timely updates.<br>• Follow established policies and procedures outlined in standard operating processes and documentation.<br>• Provide exceptional support to customers by fostering positive interactions and ensuring satisfaction.<br>• Assist in improving customer service workflows and identifying areas for optimization.
We are looking for a dedicated and bilingual individual with strong attention to detail to join our credit union team as a Teller in Milwaukee, Wisconsin. In this Contract-to-Permanent position, you will play a vital role in delivering exceptional customer service while managing financial transactions with precision. This opportunity is ideal for someone who thrives in a collaborative environment and is passionate about serving members in the non-profit industry.<br><br>Responsibilities:<br>• Process deposits, withdrawals, loan payments, and other financial transactions with accuracy and efficiency.<br>• Respond to member inquiries and provide tailored solutions to address their financial needs.<br>• Promote credit union products and services to strengthen member relationships and enhance satisfaction.<br>• Ensure compliance with credit union policies while maintaining accurate records of all transactions.<br>• Balance cash drawer daily and promptly resolve any discrepancies.<br>• Deliver outstanding customer service to members, fostering a welcoming and positive environment.<br>• Travel to support other branches as needed, ensuring consistent service delivery.<br>• Assist with scheduling appointments and managing email correspondence effectively.<br>• Handle inbound and outbound calls to address member concerns and provide timely assistance.<br>• Utilize software tools such as Microsoft Excel and Word to complete data entry and order processing tasks.
<p><strong>IT Computer Operations Manager</strong></p><p><br></p><p><strong>Position Summary:</strong> This is a full-time, salaried <strong>IT Computer Operations Manager</strong> position that reports to the Chief Executive Officer. It's a hybrid role that typically requires three days in the office, with some evening and weekend hours as needed. The main goal of this role is to provide the highest level of service to both internal and external customers. You'll be responsible for hands-on leadership in technology strategy and operations, and you'll configure and maintain the organization's IT hardware, software, network, and retail systems.</p><p><br></p><p><strong>Responsibilities:</strong></p><p><br></p><p><strong>Leadership and Management</strong></p><ul><li>Provide hands-on leadership and create a collaborative and inclusive workplace.</li><li>Supervise and guide IT Support Specialists and the Pricing Manager.</li><li>Manage IT-related projects, making sure they are on time, on budget, and meet quality standards.</li><li>Develop and manage the IT operating budget and help with capital planning.</li><li>Build and maintain relationships with external service providers and manage vendor contracts.</li><li>Ensure that all communication is clear and respectful, and that staff are treated consistently and fairly.</li><li>Keep up with technology and industry trends and advise leadership on their potential impact.</li></ul><p><strong>Information Technology</strong></p><ul><li>Administer and support business-critical software and cloud services, like Microsoft 365. You'll ensure these systems are secure, perform well, and are always available.</li><li>Direct the administration of all technology assets, including servers, desktops, laptops, handheld devices, and point-of-sale (POS) registers.</li><li>Maintain and support the network infrastructure, which includes firewalls, switches, and VPN.</li><li>Oversee helpdesk operations to provide timely support to internal customers.</li><li>Manage security awareness programs, data backups, and disaster recovery systems.</li><li>Direct the procurement, configuration, and lifecycle management of all IT assets.</li></ul><p><strong>Retail Technology</strong></p><ul><li>Act as the subject matter expert for the ECRS Catapult point-of-sale system, focusing on its configuration and process optimization.</li><li>Lead projects to improve the efficiency and accuracy of the Catapult system.</li><li>Manage Catapult data to ensure it is accurate, usable, and has integrity.</li></ul><p><br></p>
<p>We are looking for a dedicated Inside Sales Representative to join our Client team in McHenry, Illinois for a Warehouse Distribution Center. This role is integral to ensuring smooth communication between our operations and customers, while maintaining excellent service standards. The position focuses on building strong relationships with clients and supporting various operational and administrative tasks. </p><p><br></p><p>Compensation: $60k-$65k </p><p>Monday-Friday – Onsite</p><p>7:30am-4:00pm </p><p>Benefits: Medical, and Dental 10 days PTO, 10 paid holidays, 5 sick days</p><p><br></p><p>Responsibilities:</p><p>• Act as the key point of contact for customers, addressing their needs and ensuring satisfaction through effective communication.</p><p>• Develop and maintain long-term relationships with customers by fostering trust and open dialogue.</p><p>• Prepare and issue accurate quotations for new orders based on customer requests.</p><p>• Maintain and update trackers while leading review meetings to ensure operational efficiency.</p><p>• Process customer orders, place internal purchase requests, and monitor on-time delivery performance.</p><p>• Coordinate operations review meetings with customers to address concerns and improve service.</p><p>• Manage inventory levels to balance sufficient supply with the avoidance of excess stock.</p><p>• Schedule and oversee incoming shipments from international sourcing locations and outgoing shipments to customers.</p><p>• Participate in continuous improvement initiatives to enhance operational processes.</p><p>• Assist with warehouse duties</p>
We are looking for a dedicated and detail-oriented Bilingual Teller to join our team in Milwaukee, Wisconsin. In this role, you will serve as the first point of contact for members, delivering exceptional customer service and efficiently managing financial transactions. This is a Contract-to-Permanent position within the non-profit sector, offering an opportunity to build meaningful relationships with members while contributing to their financial well-being.<br><br>Responsibilities:<br>• Process deposits, withdrawals, loan payments, and other member transactions with accuracy and efficiency.<br>• Provide personalized assistance to members by addressing account inquiries and offering tailored financial solutions.<br>• Promote the credit union’s products and services to enhance member engagement and satisfaction.<br>• Ensure compliance with credit union policies and procedures while maintaining accurate transaction records.<br>• Balance the cash drawer daily and promptly resolve any discrepancies.<br>• Deliver exceptional service to members, fostering a welcoming and positive environment.<br>• Travel to other branches as needed to provide support and maintain consistent service quality.
We are looking for a dedicated and detail-oriented Receptionist to join our team in Milwaukee, Wisconsin. In this long-term contract position, you will serve as the first point of contact for visitors and callers, ensuring exceptional customer service and efficient administrative support. If you are detail-oriented and thrive in a dynamic environment, this role is an excellent opportunity to showcase your organizational and communication skills.<br><br>Responsibilities:<br>• Greet visitors warmly and direct them to the appropriate departments or staff members.<br>• Answer and manage a multi-line phone system, providing accurate information about the organization’s services and departments.<br>• Maintain a clean and organized reception area to uphold a welcoming image.<br>• Assist with administrative tasks such as scheduling appointments, managing records, and handling correspondence.<br>• Organize and file documents to ensure easy access to important information.<br>• Process data entry tasks with accuracy and attention to detail.<br>• Coordinate email communication and respond promptly to inquiries.<br>• Support the team by utilizing Microsoft Office tools, including Word, Excel, and Outlook.<br>• Handle scheduling responsibilities to ensure smooth operations.<br>• Foster positive interactions with visitors, callers, and team members through excellent interpersonal skills.
We are looking for a dedicated Customer Success Agent to join our team in Milwaukee, Wisconsin. This contract-to-permanent role is crucial to ensuring long-term customer satisfaction and success by delivering outstanding service and personalized experiences. The ideal candidate will excel in a fast-paced environment, consistently meeting high performance standards while advocating for customer needs.<br><br>Responsibilities:<br>• Serve as a proactive customer success advocate, addressing inquiries and concerns with urgency and professionalism.<br>• Make at least 85 customer calls daily to meet performance targets and enhance customer engagement.<br>• Personalize customer interactions to minimize effort and ensure a seamless experience.<br>• Analyze and resolve customer issues independently, offering timely and effective solutions.<br>• Troubleshoot technical challenges using self-help tools and resources.<br>• Maintain strong knowledge of company products and services to provide accurate and helpful guidance.<br>• Collaborate with cross-functional teams to achieve one-call resolutions for customer inquiries.<br>• Utilize tools like Microsoft Teams, Word, Outlook, and Excel for efficient communication and data management.<br>• Deliver elite experiences to customers by consistently exceeding expectations.
We are looking for a skilled Administrative Assistant to join our team in Brookfield, Wisconsin. This is a Contract-to-permanent position, offering a dynamic opportunity for someone who thrives in a fast-paced environment and enjoys building relationships. You will play a key role in ensuring smooth operations by managing loan documentation and providing exceptional support to both customers and internal teams.<br><br>Responsibilities:<br>• Process loan documents accurately and efficiently, acting as the liaison between the company and customers to ensure timely collection of required materials.<br>• Handle inbound and outbound calls professionally, addressing inquiries and providing solutions.<br>• Maintain detailed records of all interactions and updates in company software systems.<br>• Coordinate email correspondence, ensuring timely and accurate communication.<br>• Provide exceptional service with quick response times, prioritizing customer needs.<br>• Perform data entry tasks with precision and attention to detail.<br>• Utilize Microsoft Excel, Outlook, Word, and PowerPoint to support administrative tasks.<br>• Collaborate with team members to ensure consistent workflow and a positive work environment.<br>• Demonstrate a commitment to long-term career growth within the organization.
<p>We are looking for an experienced Audit Manager to join a dynamic public accounting firm in Milwaukee, Wisconsin. This role offers a unique blend of growth opportunities, flexible work arrangements, and the potential for future partnership. If you are passionate about providing exceptional audit services while contributing to a collaborative and supportive workplace, this position is for you.</p><p><br></p><p>For immediate consideration call Bill Johannes at 414-662-3416 or connect on Linked-In . All conversations will be confidential. If you or someone you know would qualify for any of the positions listed below feel free to have them call me as well. Thanks for any consideration and I look forward to helping you. God Bless.</p><p><br></p><p>Responsibilities:</p><p>• Lead and manage audit engagements from planning to completion, ensuring adherence to established timelines and quality standards.</p><p>• Supervise and mentor audit staff, fostering development and maintaining high performance levels.</p><p>• Build and maintain strong client relationships by addressing inquiries, providing regular updates, and ensuring satisfaction.</p><p>• Review and finalize workpapers, financial statements, and audit deliverables, ensuring compliance with standards and accuracy.</p><p>• Handle complex technical issues and provide guidance on auditing and accounting standards.</p><p>• Collaborate with firm partners to strategize and improve client service delivery.</p><p>• Oversee the preparation and implementation of audit programs and procedures.</p><p>• Ensure compliance with regulatory requirements and industry standards throughout all engagements.</p><p>• Identify opportunities to improve audit processes and contribute to the firm’s growth initiatives.</p>
<p>Robert Half is partnering with a Milwaukee area manufacturing client in the recruiting for an experienced Senior AP/AR Shared Services Manager to oversee and optimize accounts payable and receivable operations across their entities. This role requires a dynamic leader who thrives in a fast-paced environment, driving efficiency and ensuring compliance across financial processes. You will play a key role in mentoring teams, enhancing workflows, and collaborating with stakeholders to achieve operational excellence.</p><p><br></p><p>This is a permanent placement opportunity offering hybrid work schedule, 4+ weeks of PTO, annual bonus eligibility and generous 401k match.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Lead and mentor the accounts receivable and accounts payable teams, fostering growth and promoting a culture of continuous improvement.</p><p>• Supervise daily operations to ensure timely and accurate processing of transactions.</p><p>• Develop and monitor performance metrics to enhance efficiency, accuracy, and compliance within AR and AP functions.</p><p>• Manage accounts receivable processes, including billing, collections, cash applications, and credit management.</p><p>• Strategize to improve AR aging and reduce days sales outstanding while maintaining strong customer relationships.</p><p>• Oversee accounts payable operations, including invoice processing, vendor management, and payment scheduling.</p><p>• Resolve vendor and customer disputes or discrepancies promptly and effectively.</p><p>• Identify and implement process improvements, driving automation and leveraging technology to streamline workflows.</p><p>• Prepare detailed financial reports and analyses for AR and AP metrics, supporting month-end and year-end close processes.</p><p>• Ensure robust internal controls to safeguard assets and maintain compliance with accounting standards and regulations.</p>
<p>As a <strong>Systems Administrator</strong>, you will play a crucial role in the performance, security, and reliability of our organization’s IT infrastructure. Your day-to-day responsibilities will include managing server and network performance, troubleshooting infrastructure issues, performing system upgrades, and designing solutions to optimize and secure our technology ecosystem. Additionally, you will serve as the backup for the Network Administrator, providing critical coverage when needed.</p><p>Essential Job Functions</p><ul><li>Manage and maintain the <strong>Microsoft Intune</strong> implementation.</li><li>Package and support third-party applications.</li><li>Contribute to infrastructure improvement projects.</li><li>Troubleshoot network and infrastructure reliability challenges.</li><li>Administer <strong>Active Directory (AD)/Azure AD</strong>, <strong>M365</strong>, <strong>Veeam</strong>, Print Server, Group Policy, and network security solutions.</li><li>Deploy and manage virtual machines (VMs) using <strong>VMWare/ProxMox</strong>.</li><li>Oversee data center hosts and storage solutions.</li><li>Monitor backups and execute recovery/disaster recovery processes.</li><li>Review system health, logs, and activity to ensure optimal performance.</li><li>Collaborate with vendors regarding infrastructure and VoIP systems.</li><li>Conduct daily <strong>SIEM</strong> monitoring and analysis.</li><li>Perform firmware updates and system upgrades as needed.</li><li>Respond to Level 2 (L2) help desk requests and user inquiries.</li><li>Maintain technical documentation and software/hardware knowledge bases.</li><li>Provide end-user training and technical support.</li></ul><p><em>Other duties as assigned to ensure smooth operations.</em></p>
<p>Generate and distribute customer invoices in accordance with contract terms</p><p>Monitor aging reports and follow up on outstanding balances</p><p>Investigate and resolve payment discrepancies, including deductions and chargebacks</p><p>Apply payments accurately to customer accounts and reconcile daily receipts</p><p>Collaborate with internal departments (Sales, Customer Service, Logistics) to resolve disputes</p><p>Maintain customer records and update contact/payment information</p><p>Prepare AR reports, including aging summaries and collection forecasts</p><p>Support month-end close activities and audit requests</p><p>Ensure compliance with company policies and accounting standards</p><p>Salary: $55,000 - $65,000</p><p>Benefits: Medical, Dental, Vision, 401k</p>
We are looking for a dedicated Help Desk Analyst I to join our team in Milwaukee, Wisconsin. In this role, you will provide essential technical support for desktop and mobile devices, ensuring smooth and secure operations for end-users. This is a long-term contract position that offers the opportunity to collaborate with other IT teams and contribute to maintaining high standards of performance and reliability.<br><br>Responsibilities:<br>• Deliver front-line technical support to end-users, addressing hardware, software, and peripheral issues.<br>• Install, configure, and manage desktop and laptop systems, operating environments, and standard applications.<br>• Set up and maintain peripheral devices such as printers, monitors, and projectors.<br>• Perform routine system tasks, including imaging, patch management, and software updates to ensure optimal performance and security.<br>• Log incidents, service requests, and solutions in the IT service management system for tracking and reporting purposes.<br>• Provide end-user training and guidance on technology best practices and security protocols.<br>• Collaborate with infrastructure, security, and application teams to resolve complex technical issues.<br>• Support and maintain displays and projectors in meeting rooms to ensure functionality.<br>• Troubleshoot basic networking issues using appropriate tools and methods.
<p><strong>Position: Systems Engineer (MSP)</strong></p><p>Robert Half is seeking an experienced Systems Engineer for our partner in IT Managed Services. This role is responsible for delivering advanced technical services across a range of infrastructure environments. The position supports clients on complex issues and plays an active role in maintaining strong client relationships through reliable system performance and project execution.</p><p><br></p><p><strong>This is a Direct/Permanent Hire role. Local travel to client sites is required, with some remote flexibility. </strong></p><p><br></p><p><strong>Core Responsibilities:</strong></p><ul><li>Manage day-to-day administration of client IT environments, including on-prem and cloud-based infrastructure.</li><li>Develop and maintain data backup strategies and disaster recovery plans in alignment with business continuity goals.</li><li>Establish and enforce security protocols around user authentication and system auditing.</li><li>Design and deploy customized infrastructure solutions to meet client-specific technical requirements.</li><li>Conduct network analysis and support advanced routing, switching, and connectivity needs.</li><li>Provide guidance and escalation support to service desk and field personnel on technical incidents.</li><li>Collaborate with account teams to scope and present solutions to stakeholders.</li><li>Lead implementation of infrastructure and systems projects with minimal supervision.</li><li>Troubleshoot and resolve high-impact or escalated support issues across client environments.</li></ul><p><br></p>
We are looking for a skilled Desktop Support Analyst to join our team on a contract basis in Milwaukee, Wisconsin. This role involves supporting a migration to Windows 11, ensuring compatibility and smooth transitions for client systems. The ideal candidate will have strong troubleshooting skills and the ability to collaborate effectively with IT teams and end-users.<br><br>Responsibilities:<br>• Manage the migration of client systems from legacy operating systems to Windows 11, ensuring seamless transitions.<br>• Evaluate hardware and software compatibility to meet Windows 11 requirements.<br>• Resolve technical issues and troubleshoot challenges that arise during the migration process.<br>• Configure network settings and set up endpoint devices as needed for the system upgrade.<br>• Partner with client IT staff and project managers to adhere to project timelines and deliverables.<br>• Offer guidance and support to end-users facing difficulties with the new operating system.<br>• Create detailed documentation of processes, technical configurations, and troubleshooting steps throughout the migration.<br>• Conduct testing to confirm system functionality after migration.<br>• Ensure all devices meet security and performance standards post-upgrade.
The Sales and Marketing Coordinator provides essential administrative and organizational support to the sales, marketing, and estimating functions within the organization. The role serves as a liaison between these teams to ensure seamless communication and coordination of efforts. This role focuses on CRM administration, trade show coordination, supporting marketing campaigns to drive customer engagement and revenue growth, and participating in the Front Desk Reception rotation.<br>Responsibilities: (What should be accomplished) <br>• Sales & Estimating Support<br>• CRM Administrator<br>• Marketing Support<br>• Trade Show & Event Coordination<br>• CMMC Upkeep Coordination (Cybersecurity Maturity Model Certification) <br>• Front Desk Reception Duties (Rotation)<br><br>Principle Duties: (Tasks) <br>• Sales and Estimating Support Facilitation<br>• CRM (Customer Relationship Management) System Administration<br>• Marketing Campaign Coordination and Content Development<br>• Trade Show Planning and Lead Generation Management<br>• Cybersecurity Maturity Model Certification Maintenance<br>• Interdepartmental and External Vendor/Subcontractor Communication Facilitation (including obtaining quotes from subcontractors)<br><br>• Skills: <br>• Proficiency in CRM systems (such as Salesforce, HubSpot, or Zoho CRM) <br>• Experience with social media management tools (Hootsuite, Buffer, or similar platforms) <br>• Strong knowledge of Microsoft Office suite (especially Excel, PowerPoint, and Word)<br>• Familiarity with email marketing platforms and digital marketing tools<br>• Basic understanding of website content management systems<br>• Experience with project management software <br>• Proficiency with multi-line phone systems and visitor management software<br>• Ability to work with quote management and proposal software<br>• Working knowledge of design software (Adobe Creative Suite, Canva, or similar) is a plus<br>• Personal Attributes:<br>o Excellent organizational and time management skills with ability to multitask<br>o Strong written and verbal communication skills<br>o Detail-oriented with excellent follow-through abilities<br>o Self-motivated with the ability to work both independently and as part of a team<br>o Problem-solving skills and ability to think creatively<br>o Adaptable to changing priorities in a fast-paced environment<br>o Customer service orientation with strong interpersonal skills<br>o Professional appearance and demeanor for front desk duties<br>o Friendly, welcoming attitude when representing the company at reception<br>o Negotiation skills for working with suppliers and vendors<br>o Creative mindset with an eye for design and visual presentation
<p>On Behalf of our client we are looking for a dedicated Practice Manager to oversee the daily operations of their doctors office clinic near Prospect Heights , Illinois. This role is essential in ensuring seamless workflows, supporting the team, and maintaining high standards of patient care. The ideal candidate will have the ability to lead with confidence, optimize processes, and foster a collaborative and positive environment.</p><p><br></p><p>Compensation: $75k-$85k + Bonus</p><p>Client only offers PTO, and holiday pay </p><p>(Do not offer Medical, Dental, Vision, or 401k)</p><p>Hours of operation: Monday, Tuesday, Thursday: 9:00am-5:30pm</p><p>Wednesday, Friday 9:00am-2:00pm</p><p><br></p><p>Responsibilities:</p><p>• Supervise and manage daily office operations, including scheduling, staffing, and inventory management.</p><p>• Ensure compliance with healthcare regulations and internal policies.</p><p>• Oversee billing processes and medical insurance verifications.</p><p>• Collaborate with clinical leadership to drive growth initiatives and improve patient care.</p><p>• Cultivate a supportive and mission-driven team culture to promote staff satisfaction and patient outcomes.</p><p>• Maintain a consistent, high-quality experience across all patient interactions.</p><p>• Ensure the availability and proper management of office supplies and equipment.</p><p>• Handle receptionist duties and provide support for administrative tasks as needed.</p><p>• Address operational challenges with proactive problem-solving and decision-making.</p>
We are looking for a dedicated Collections Specialist to join our team on a short-term contract basis in Hartland, Wisconsin. In this role, you will play a crucial part in managing accounts receivable and ensuring timely collections during a transitional period. This position offers an opportunity to make a direct impact on financial operations while collaborating with internal teams to resolve billing discrepancies and enhance processes.<br><br>Responsibilities:<br>• Proactively manage outstanding customer accounts and follow up on overdue balances to ensure timely payments.<br>• Review and reconcile open receivables across legacy systems and new platforms, ensuring data accuracy.<br>• Clean up and validate historical financial data to support smooth system transitions.<br>• Utilize Excel to export, analyze, and reconcile accounts receivable data for tracking and reporting purposes.<br>• Collaborate with internal departments to address billing issues and missing documentation.<br>• Implement and support process improvements to streamline collections and reporting workflows.<br>• Monitor aging reports and prioritize collection efforts based on outstanding balances.<br>• Maintain detailed records of collection activities and customer interactions for audit purposes.<br>• Provide regular updates on accounts receivable status to management.<br>• Assist in optimizing data integration between legacy systems and Service Titan.
<p>Robert Half's public CPA firm client is seeking talented individuals to join their dynamic team in the Greater Milwaukee area. Whether you are a recent graduate or an experienced professional, a rewarding and fulfilling career awaits you. Join a firm where care, compassion, growth, and leadership are top priorities!</p><p><br></p><p>For immediate consideration call Bill Johannes at 414-662-3416 or connect on Linked-In . All conversations will be confidential. If you or someone you know would qualify for any of the positions listed below feel free to have them call me as well. Thanks for any consideration and I look forward to helping you. God Bless.</p><p><br></p><p>As a <strong>Tax Manager</strong>, you will play a critical role in leading and managing tax engagements, developing client relationships, mentoring staff, and contributing to firm growth through business development and community involvement.</p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Tax Engagement Management:</strong> Lead and manage tax engagements while performing detailed reviews of tax workpapers and provision calculations.</li><li><strong>Compilation & Review Engagements Support:</strong> Understand and assist with compilation and review projects.</li><li><strong>Tax Research:</strong> Conduct complex tax research and review the research of others, staying updated on industry trends and regulatory changes.</li><li><strong>Staff Development & Supervision:</strong> Manage, mentor, train, and evaluate staff, holding them accountable for achieving goals while promoting retention and team-building activities.</li><li><strong>Community & Business Development:</strong> Participate in community and marketing activities to build networks, identify new business opportunities, and enhance firm visibility.</li><li><strong>Tax Risk Mitigation:</strong> Identify and mitigate tax risks while developing and executing tax planning techniques for clients.</li><li><strong>Client Relations:</strong> Perform client billing procedures and maintain strong client relationships.</li><li><strong>Hiring & Evaluation:</strong> Participate in hiring processes and evaluate staff performance.</li><li><strong>Other Duties:</strong> Perform additional job-related responsibilities as needed.</li></ul><p><strong>Qualifications:</strong></p><ul><li>Bachelor's degree in Accounting or Finance; <strong>CPA certification preferred</strong>.</li><li>6+ years of relevant experience in tax management and public accounting.</li><li>Supervisory experience and proven ability to develop and lead teams.</li><li>Exceptional communication skills and advanced knowledge of tax regulations.</li><li>Proficiency in Microsoft Office and accounting software (e.g., QuickBooks, Peachtree, ACS, 1099ETC).</li><li>Business development experience with a focus on building client and referral networks.</li></ul><p><strong>Software Expertise:</strong></p><ul><li>Advanced understanding of client accounting software (QuickBooks, Peachtree, etc.).</li><li>Advanced understanding of internal accounting software (ACS, 1099ETC).</li></ul><p><br></p>
We are looking for a dedicated Help Desk Analyst I to provide essential IT support in a dynamic business services environment. This is a contract position based in Waukesha, Wisconsin, where you will play a key role in ensuring smooth daily operations for a company of approximately 200 employees. The ideal candidate will have strong technical expertise and a customer-focused approach to resolving issues efficiently.<br><br>Responsibilities:<br>• Deliver prompt and effective technical support for end-user issues, including hardware, software, and peripheral troubleshooting.<br>• Perform laptop imaging for onboarding new employees, ensuring systems are configured according to company standards.<br>• Manage and resolve IT support tickets using FreshService or similar ticketing systems, maintaining a focus on timely resolution.<br>• Provide hands-on support to maintain operational continuity, addressing issues such as printer malfunctions and system errors.<br>• Collaborate with IT team members to prioritize tasks and ensure smooth workflow, especially during team absences or project demands.<br>• Maintain clear communication with users and team members, ensuring technical solutions are understood and implemented effectively.<br>• Assist with basic troubleshooting and ensure all IT inquiries are addressed in alignment with the company’s customer-first philosophy.<br>• Ensure consistent documentation and follow-up on unresolved tickets to minimize disruptions.<br>• Support the IT team in ongoing projects, including SharePoint migration, as needed.<br>• Work onsite to provide direct assistance and foster strong user relationships.
<p>We are looking for a detail-oriented Administrative Assistant. This role combines calendar management, scheduling meetings, greeting visitors and administrative support, requiring strong organizational skills and a commitment to delivering exceptional service. The ideal candidate will ensure smooth daily operations while maintaining a welcoming environment for clients and staff.</p><p><br></p><p>This is a permanent placement opportunity offering health insurance coverage, 401k contribution, generous paid time off and holidays. </p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Maintain a visitor log, issue visitor passes, and coordinate with relevant team members for scheduled appointments.</p><p>• Manage incoming phone calls using a multi-line phone system, directing calls to the appropriate departments.</p><p>• Perform accurate data entry tasks to support administrative tasks for office.</p><p>• Assist with scheduling appointments and maintaining office calendars.</p><p>• Provide administrative support by preparing documents and reports using Microsoft Word.</p><p>• Handle mail distribution and manage courier services as needed.</p><p>• Order and manage office supplies, coordinate maintenance requests, and liaise with vendors.</p><p>• Maintain organized records and filing systems for efficient retrieval of information.</p><p>• Collaborate with team members to address client inquiries and resolve issues promptly.</p>
We are looking for a skilled Desktop Support Analyst to join our team in Deerfield, Illinois, on a contract basis. This role involves providing technical assistance to end-users, troubleshooting hardware and software issues, and supporting a Windows 11 migration project. If you thrive in a dynamic environment and are passionate about delivering exceptional IT support, we encourage you to apply.<br><br>Responsibilities:<br>• Offer deskside support to approximately 50 users by addressing technical issues and providing solutions.<br>• Resolve support tickets related to password resets, software installations, internet connectivity, and user access to systems such as SharePoint.<br>• Assist with the Windows 11 migration project by imaging devices, applying updates, and troubleshooting compatibility issues.<br>• Ensure clear and precise communication with end-users while delivering outstanding customer service.<br>• Perform hands-on tasks requiring adherence to safety protocols, including wearing steel-toe boots and goggles when necessary.<br>• Maintain and configure desktop hardware and software to ensure optimal performance.<br>• Collaborate with other IT team members to diagnose and resolve complex technical challenges.<br>• Document and track technical issues to ensure timely resolution and continuous improvement.
Position: Systems Engineer<br><br>Job Description:<br>We are seeking an experienced Network Administrator to oversee the management, design, and administration of client networks, including client-server and cloud topologies. The candidate will be responsible for recommending and implementing technical solutions, managing disaster recovery plans, and ensuring that authentication and auditing best practices are followed. This role will also support escalated troubleshooting issues, assist technical staff with complex challenges, partner with sales for technical presentations, and lead technical project implementations.<br><br>Primary Duties and Responsibilities:<br><br>Oversee the management and administration of client networks, including client, server, and cloud architectures.<br>Recommend, implement, and manage backup systems and disaster recovery solutions.<br>Apply and oversee industry best practices for authentication, auditing, and fault tolerance.<br>Design and deploy technical solutions for new and existing clients.<br>Engage in advanced network administration, such as routing and topology analysis.<br>Resolve escalated technical challenges and support field technicians.<br>Collaborate with sales teams to communicate complex technical solutions.<br>Lead the implementation of complex technical projects.<br>Qualifications:<br><br>Proficiency in Windows Server Administration, Active Directory management, and Group Policy.<br>Expertise in networking, including subnets, routing, DNS, DHCP, VLAN, and wireless topologies.<br>Knowledge of security appliances, such as firewall rules, content filtering, and log analysis.<br>Experience with cloud-based email solutions, including message tracing and spam filtering.<br>Proficiency in hypervisor technologies (VMware, Hyper-V), SANs, VMotion, and clustering solutions.<br>Experience in fault-tolerant environments and change management processes.<br>Understanding of remote workplace solutions, including IPSEC and SSL VPNs.<br>Familiarity with cross-platform environments and patch management.<br>Top 3 Most Important Qualifications:<br><br>Network Expertise: Proficiency in advanced networking concepts such as subnets, routing, DNS, DHCP, and VLANs, along with experience managing complex network topologies and devices such as firewalls.<br>Technical Implementation Skills: Demonstrated ability in designing, implementing, and supporting disaster recovery systems and fault-tolerant solutions in diverse environments.<br>Systems Administration: Strong knowledge of Windows Server Administration, Active Directory, Group Policy, and hypervisor technologies like VMware and Hyper-V.<br>Work Environment:<br>This role may include on-site, remote, or hybrid responsibilities depending on client needs.<br><br>Employment Type: Contract or permanent placement based on availability and client specifications.
We are looking for an experienced Paralegal to join our dynamic team in North Barrington, Illinois. This contract position offers an exciting opportunity to provide critical legal support, with a strong focus on real estate law and transactions. The ideal candidate will be detail-oriented, proactive, and committed to delivering exceptional client service.<br><br>Responsibilities:<br>• Prepare, review, and finalize legal documents, including those related to real estate transactions.<br>• Coordinate with clients, attorneys, and external parties to gather and exchange necessary legal information.<br>• Schedule meetings, manage attorney calendars, and ensure timely communication with clients.<br>• Conduct legal research and assist in fact-checking to support case preparation.<br>• Organize and maintain both physical and digital files, ensuring all documentation is up-to-date and easily accessible.<br>• Monitor upcoming depositions, hearings, and deadlines, keeping clients informed of key dates.<br>• Assemble client matter packages and track related expenses for reporting purposes.<br>• Uphold strict confidentiality standards when handling sensitive client and case information.<br>• Identify and prioritize tasks effectively, ensuring high-priority matters are addressed promptly.<br>• Support the team by performing additional administrative and legal assistance duties as required.
