Key Responsibilities: • Serve as the primary technical lead for assigned clients, owning the client relationship and their IT environment. • Design, configure, and maintain infrastructure components, including servers, networks, firewalls, and backup systems. • Implement and support cloud services such as Azure, M365, and SharePoint. • Perform server migrations, virtualization deployments, and network upgrades (on-prem and cloud). • Provide Tier 2/3 support and mentorship to Helpdesk and NOC teams. • Conduct proactive maintenance and infrastructure health checks. • Guide clients through cybersecurity improvements including MFA, endpoint protection, DR/BC strategies, and regulatory compliance (HIPAA, PCI, CMMC, etc.). • Participate in Strategic Business Reviews with Account Executives and translate business needs into technical solutions. • Stay current on emerging technologies, be a champion for internal ITSM/ITIL practices and contribute to a culture of continuous learning. ________________________________________ Required Qualifications: • 4+ years of experience in IT infrastructure, preferably in an MSP or consulting environment. • Strong technical proficiency in: o Windows Server/Desktop (2019+) o Microsoft 365, Azure, SharePoint o Firewalls, VLANs, VPNs, switching (Meraki/Cisco) o Backup and DR platforms (Veeam, Datto, ArcServe) o Endpoint security (SentinelOne, CrowdStrike, Microsoft Defender P2) • Hands-on experience with virtualization (VMware, Hyper-V). • Expert understanding of ITSM/ITIL processes and methodology and incident/change management. • Proficiency working with tools such as DUO, Meraki, StarWind, Supermicro, and Datto. • Excellent documentation, time management, and client communication skills. • Deep curiosity that leads to positive business outcomes for both clients and SSR. • Servant-based, positive attitude toward solving client issues with a genuine desire to help. NO EXCEPTIONS!!! ________________________________________ Preferred Qualifications: • IT certifications such as Azure Administrator Associate, CompTIA Security+, Cisco/Meraki, VMware VCP, or Microsoft MCP/MCSA. • ITIL/ITSM certification. • Familiarity with compliance standards (HIPAA, PCI, ITAR, CMMC, NIST 800-171). • Experience leading small-to-mid scale IT projects and client engagements in a combination of on-premise and cloud-based environments.

Microsoft Windows Server, Microsoft Office 365, Microsoft Azure, Firewall, Backup Technologies, Endpoint Security, Network Switches, Wireless Access Points

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Brookfield, WI
onsite
Permanent
75000.00 - 95000.00 USD / Yearly
Key Responsibilities: • Serve as the primary technical lead for assigned clients, owning the client relationship and their IT environment. • Design, configure, and maintain infrastructure components, including servers, networks, firewalls, and backup systems. • Implement and support cloud services such as Azure, M365, and SharePoint. • Perform server migrations, virtualization deployments, and network upgrades (on-prem and cloud). • Provide Tier 2/3 support and mentorship to Helpdesk and NOC teams. • Conduct proactive maintenance and infrastructure health checks. • Guide clients through cybersecurity improvements including MFA, endpoint protection, DR/BC strategies, and regulatory compliance (HIPAA, PCI, CMMC, etc.). • Participate in Strategic Business Reviews with Account Executives and translate business needs into technical solutions. • Stay current on emerging technologies, be a champion for internal ITSM/ITIL practices and contribute to a culture of continuous learning. ________________________________________ Required Qualifications: • 4+ years of experience in IT infrastructure, preferably in an MSP or consulting environment. • Strong technical proficiency in: o Windows Server/Desktop (2019+) o Microsoft 365, Azure, SharePoint o Firewalls, VLANs, VPNs, switching (Meraki/Cisco) o Backup and DR platforms (Veeam, Datto, ArcServe) o Endpoint security (SentinelOne, CrowdStrike, Microsoft Defender P2) • Hands-on experience with virtualization (VMware, Hyper-V). • Expert understanding of ITSM/ITIL processes and methodology and incident/change management. • Proficiency working with tools such as DUO, Meraki, StarWind, Supermicro, and Datto. • Excellent documentation, time management, and client communication skills. • Deep curiosity that leads to positive business outcomes for both clients and SSR. • Servant-based, positive attitude toward solving client issues with a genuine desire to help. NO EXCEPTIONS!!! ________________________________________ Preferred Qualifications: • IT certifications such as Azure Administrator Associate, CompTIA Security+, Cisco/Meraki, VMware VCP, or Microsoft MCP/MCSA. • ITIL/ITSM certification. • Familiarity with compliance standards (HIPAA, PCI, ITAR, CMMC, NIST 800-171). • Experience leading small-to-mid scale IT projects and client engagements in a combination of on-premise and cloud-based environments.
2025-11-21T14:54:01Z

Systems Engineer Job in Brookfield | Robert Half